Chapter 4: Troubleshooting Guidelines; Introduction; Operational Errors And Status Messages - Avaya 1400 Series Installation And Maintenance Manual

Chapter 4: Troubleshooting Guidelines

Introduction

This chapter describes problems that might occur during both installation and normal operation
of the 1400 Series Digital Deskphones and possible ways of resolving these problems.

Operational Errors and Status Messages

Table 1 identifies some of the possible operational problems that you might encounter after
successful installation of the 1400 Series Digital Deskphones.
Table 1: Operational Error Conditions for 1400 Series Digital Deskphones
Condition
The message light on the telephone turns
on and off intermittently, but the telephone
never registers.
The telephone
stops working in
the middle of a call,
The telephone was
working, but does
not work now,
Calls cannot be received.
AND no lights are lit
on the telephone and
the display is not lit.
AND no lights are lit
on the telephone and
the display is not lit.
Cause/Resolution
CAUSE: This is a hardware fault.
RESOLUTION: The telephone must be returned
to Avaya for repair.
CAUSE: Loss of power.
RESOLUTION: Check the connection between
the telephone and the jack.
CAUSE: Loss of power.
RESOLUTION: Check the connections between
the telephone and the jack.
RESOLUTION: On the Station form in the
Avaya Aura Communication Manager
administration interface, make sure the Restrict
Last Appearance field is set to n for this station.
1 of 2
Issue 1 May 2010 21