Avaya 1600 Series Installation And Maintenance Manual page 64

Troubleshooting Guidelines
Table 2: Possible Error and Status Messages During Installation of 1600 Series IP
Deskphones (continued)
Message
DHCP: CONFLICT
* to program
Discover
aaa.bbb.ccc.ddd
Discovering...
EEPROM error,
repair required
Emergency
Option
Extension Error
Extension in
Use
Finding
router...
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Cause/Resolution
CAUSE: At least one of the IP address offered by the DHCP server
conflicts with another address.
RESOLUTION: Review DHCP server administration to identify duplicate
IP address(es).
CAUSE: The deskphone is attempting to find a call server, and the user
is allowed to view IP addresses.
RESOLUTION: If this message appears for more than a few seconds,
verify with the LAN Administrator that a DHCP server is appropriately
administered on the network. If there is not supposed to be a DHCP
server, you must "break into" the Discovering process and use static
addressing. See Static Addressing Installation on page
the Discovering process, press the # button, and when you see the
"100Mbs" or "10Mbs" message, quickly press the * (asterisk) button.
CAUSE: The 16xx deskphone is attempting to find a call server and the
user is not allowed to view IP addresses.
RESOLUTION: If this message appears for more than a few seconds,
verify with the LAN Administrator that a DHCP server is appropriately
administered on the network. If there is not supposed to be a DHCP
server, you must "break into" the Discovering process and use static
addressing. See Static Addressing Installation on page
the Discovering process, press the # button, and when you see the
"1000Mbps", "100Mbps" or "10Mbps" message, quickly press the *
(asterisk) button.
CAUSE: Downloaded application file was not downloaded or saved
correctly.
RESOLUTION: The deskphone automatically resets and attempts to
re-initialize.
CAUSE: Incompatible emergency option.
RESOLUTION: This should never happen. Contact Avaya.
CAUSE: The call server does not recognize the extension entered.
RESOLUTION: Confirm the extension is correct and is correctly
administered on the switch. Then try registration again, taking particular
care to enter the extension accurately.
CAUSE: The call server detects an extension conflict with an existing
set or Softphone.
RESOLUTION: You can force the current deskphone to register, and
thereby disconnect the other user, by pressing #. The 1600 Series IP
Telephone prompts you again for the extension and password. If you
enter the same extension and password, you are asked to confirm that
you want to unregister the original user. Press # to unregister the original
user and to register the current deskphone. Then press * to reset the
deskphone and enter a different extension and password.
CAUSE: The deskphone is proceeding through boot-up.
RESOLUTION: Allow the deskphone to continue.
35. To break into
35. To break into
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