Avaya INDeX 20CC turret Manuals

Manuals and User Guides for Avaya INDeX 20CC turret. We have 4 Avaya INDeX 20CC turret manuals available for free PDF download: User Manual, Manual

Avaya INDeX 20CC turret User Manual

Avaya INDeX 20CC turret User Manual (46 pages)

INDeX 11.0

Brand: Avaya | Category: Telephone | Size: 0.98 MB

Table of Contents

Table of Contents
2
Introduction

5
- Using this Guide
  5
- What Features Can I Use
  5
- Further Help
  5
20CC Turret Features

6
ACD Working

8
Answering Calls

10
Actions During a Call

12
- Answering a Call Waiting
  12
- Adding Voluntary Account Codes
  12
- Using the Notepad
  12
- Create a Conference Call
  13
- Answering an Alert
  14
- Single Pips - Intrusion
  14
- Please Finish Call Message
  14
- Muting Calls
  14
- Changing the Call Volume
  14
- Malicious Call Trace
  14
Making Calls

15
- Notes on Making Calls
  15
- Making External Calls
  15
- Redialling External Numbers
  16
- Making Internal Calls
  16
- Making a Page Call
  16
- Making Calls from the Index Directory
  17
Speed Dials, PIN & Account Codes

18
- Using Speed Dials
  18
- Storing Personal Speed Dials
  18
PIN & Account Codes

19
- If ENTER ACCOUNT Appears
  19
- If ENTER PIN Appears
  19
- Roaming Pin's
  19
Busy or Unanswered

20
- Options if Busy or Unanswered
  20
- Arrange a Callback
  20
- Leave a Message
  21
- Camp on and Wait
  21
- Intrude
  21
- Monitoring a Call
  21
Transfer, Park & Hold Calls

22
- Transferring Calls
  22
- Holding Calls
  22
- Parking Calls
  23
- Dialling Ahead
  23
- Displaying an Absence Message
  24
- Forwarding Calls
  24
Diverting Calls

25
- Using Diverts
  25
- Setting the Divert Types and Personal Numbers
  27
DSS Keys

28
- Setting up a DSS Key
  28
- Using DSS Keys
  28
- BLF Status Lamps
  29
- DSS Key Label
  29
- DSS Key Label Template
  29
Manager-Secretary Setup

30
Manager-Secretary Working

32
- Using Soft DSS Keys
  32
- Soft DSS Key Display
  32
- Making Calls
  32
- Park Transferring Calls
  33
- Alerting a Busy Extension
  33
- Remotely Switching no Calls/Divert On/Off
  33
Ringer Controls

34
- Changing the Ringer Sound
  34
- Switching the Ringer On/Off
  34
- Setting a Ringer Step
  35
- Setting the Ringer Timeout
  35
Other Features

36
- Personal Alarms
  36
- Recording Calls
  36
- Recall
  36
- Locking/Unlocking the Turret
  36
- Groups
  37
- Missed Calls
  38
- Forwarding Calls
  38
- Software Release
  38
Turret Settings

39
- The Turret Passcode
  39
- Background Music
  39
- Displaying Turret Details
  40
- Language Controls
  40
- Groups
  40
Voice Manager

41
- Voice Manager Functions
  41
- Listening to Voice Messages
  41
- Using any Phone
  41
- Modifying Your Mailbox
  42
- Changing Your Temporary Greeting
  42
- Dial 1 Divert for Incoming Calls
  43
- Leaving Voice Mail Messages
  43
Glossary

44
Index

45

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Avaya INDeX 20CC turret User Manual

Avaya INDeX 20CC turret User Manual (45 pages)

IP Office System

Brand: Avaya | Category: Telephone | Size: 0.3 MB

Table of Contents

Table of Contents
3
The 20CC Turret Phone

5
Making Calls

7
Speed Dials

9
- Using Speed Dials
  9
- Storing Personal Speed Dials
  9
Account Codes

11
- If ENTER ACCOUNT or no ACCOUNT Appears
  11
- Adding Voluntary Account Codes
  11
Busy or Unanswered

13
- Options if Busy or Unanswered
  13
- Arrange a Callback
  13
- Leave a Message
  13
Actions During a Call

15
- Changing the Call Volume
  15
- Muting Calls
  15
- Software Release
  15
- Create a Conference Call
  16
Answering Calls

17
- Answering Normal Calls
  17
- Answering a Page Call
  17
- Answering a Message
  17
- Answering Other Extensions - Call Pickup
  18
- Answering a Call Waiting
  19
- Displaying the Call History
  19
Transfer, Park & Hold Calls

21
- Transferring Calls
  21
- Holding Calls
  21
- Parking Calls (Park and Ride)
  22
- Dialling Ahead
  22
DSS Keys

23
- Setting up a DSS Key
  23
- Using DSS Keys
  23
- BLF Status Lamps
  24
- DSS Key Label
  24
ACD Working

25
- Introduction
  25
- Logging on
  25
- Logging off
  25
- Busy Not Available
  25
Manager-Secretary Working

27
- Using Soft DSS Keys
  27
- Soft DSS Key Display
  27
- Making Calls
  27
Manager-Secretary Setup

29
Ringer Controls

31
- Changing the Ringer Volume
  31
- Changing the Ringer Sound
  31
- Switching the Ringer On/Off
  31
- Setting a Ringer Step
  32
- Setting the Ringer Timeout
  32
Other Features

33
- Group
  33
- Hot Desking
  33
Phone Settings

35
- The Phone Passcode
  35
- Language Controls
  36
- Do Not Disturb
  36
Voicemail

37
- Voicemail & Visual Voice
  37
- Listening to Messages
  37
- Leaving a Message
  38
- Changing Your Greeting
  38
- Changing Your Mailbox PIN Code
  39
- Voicemail Email Alerts
  39
- Voicemail Controls
  40
- Voicemail Lite Controls
  40
System Features

41
- Short Codes
  41
Index

43

Avaya INDeX 20CC turret User Manual

Avaya INDeX 20CC turret User Manual (40 pages)

Turret Terminal

Brand: Avaya | Category: IP Phone | Size: 0.65 MB

Table of Contents

Table of Contents
2
Introduction
3
Using this Guide
3
20CC Turret Features
4
ACD Working
6
Answering a Page Call
8
Answering Calls
8
- Answering Calls
  9
- Muting Calls
  10
Actions During a Call
10
Making Calls
12
- Using Speed Dials
  15
- Storing Personal Speed Dials
  15
Speed Dials, PIN & Account Codes
15
Arrange a Callback
17
Busy or Unanswered
17
- Busy or Unanswered
  18
- Transferring Calls
  19
- Holding Calls
  19
Transfer, Park & Hold Calls
19
Diverting Calls
21
- Diverting Calls
  22
- Using Dss Keys
  23
DSS Keys
23
Manager-Secretary Working
25
Manager-Secretary Setup
27
- Changing the Ringer Volume
  29
- Changing the Ringer Sound
  29
Ringer Controls
29
- Ringer Controls
  30
- Recording Calls
  31
Other Features
31
- Other Features
  32
- Background Music
  33
Turret Settings
33
Voice Manager
35
Voice Manager
36
Good Phone Usage
37
Glossary
38
Index
39

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Avaya INDeX 20CC turret Manual

Avaya INDeX 20CC turret Manual (32 pages)

IP Office Turret Phonne

Brand: Avaya | Category: Telephone | Size: 0.86 MB

Table of Contents

Table of Contents
2
The 20CC Turret Phone
3
The Phone Lamp
4
Making Calls
5
Contents
6
Speed Dials
7
Account Codes
8
Busy or Unanswered
9
Actions During a Call
10
Answering Calls
11
Answering a Call Waiting
12
Transfer, Park & Hold Calls
13
Dialling Ahead
14
Diverting Calls
15
- Displaying an Absence Message
  16
- Remote Forwarding
  16
DSS Keys
17
Dss Key Label
18
ACD Working
19
Manager-Secretary Working
20
Manager-Secretary Setup
21
Ringer Controls
23
- Setting a Ringer Step
  24
- Setting the Ringer Timeout
  24
Other Features
25
Phone Settings
26
Voicemail
27
- Leaving a Message
  28
- Changing Your Greeting
  28
- Changing Your Mailbox Pin Code
  28
- Voicemail Controls
  29
- Voicemail Lite Controls
  29
System Features
30
Index
31

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