Avaya 1416 Quick Reference

Avaya Aura Voicemail - ext. 41111
Accessing and setting Dial extension 41111 or press the Message button on your Avaya telephone set and
up your mailbox for when prompted, enter your temporary password (2580456) followed by the # sign.
the first time. The system will prompt you to enter your new password which must be 7 or 8 digits
long. Continue to follow the prompts to record your name and greeting.
From an Avaya Dial extension 41111 and follow the prompts. If the mailbox is not yours, press *
telephone set
and follow prompts to access your mailbox.
From a Mitel
Dial extension 41111 and follow the prompts.
telephone set
From a telephone
Dial 905-521-2100, enter extension 41111 and follow the prompts.
outside of HHS
Telephone Set Feature/Functions
Name Description
Message Waiting Illuminates when there is a voicemail waiting or flashes when receiving
Indicator an incoming call.
Display Identifies number of missed calls, date, time, application specific
information and softkey labels.
Call/Line Appearance Call appearance button allows you to make a call, answer a call or
or Feature Buttons
resume a call that is on hold.
Softkey Used to navigate to or initiate administered features such as Speed
Dial as well as control actions with the features.
OK Shortcut key to initiate an action.
Phone/Exit Press to view and manage calls.
Hold Press to place the active call on hold
Conference Press to add another call to an existing call.
Transfer Press to transfer a call to another number and hang up the call.
Drop Press to drop the active call.
Headset Press to answer/release a call if using a headset.
Volume Adjusts speaker, handset, headset or ringer volume.
Mute Press to mute a call in progress.
Speaker Activates the speakerphone.
Redial Press to access a list of numbers dialed from your extension.
Call Log Press to view a list of all answered, unanswered and outgoing calls.
Contacts Press to view the entries in your contact list.
Avaya Menu Provides options that allows you to perform tasks such as customize
telephone settings, configure call logging, select display language etc.
Message Press to connect to the voicemail system. Illuminates when there is a
voicemail waiting.
Navigation Arrows Use the up and down arrows to scroll through lines. Press the right and
left arrow to navigate between views of an application or to move the
cursor during text input.
Additional Feature Buttons
Name Description
Call Fwd Allows you to enter extension you would like to forward your
extension to.
Call Park Allows you to park a call on your phone and retrieve the call from
another.
Send all calls Sends call to the location of which your phone is programmed to ring
when you do not answer. Example: Voicemail.
Call Pickup Allows you to pickup a ringing call from another telephone.
For more in-depth reference material please visit the Telecommunications SharePoint site at
https://ishare.hhsc.ca/corporate/tc/
If you have any questions, please contact the HITS Helpdesk via HITS myIT, email to
helpd@hhsc.ca or 905-521-2100 ext. 43000.
For additional information about features/functions that may have changed please see back.