Avaya 1600 Series Installation And Maintenance Manual
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Avaya 1600 Series Installation And Maintenance Manual

Avaya 1600 Series Installation And Maintenance Manual

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See also: Administrator's Manual , Installation and Maintenance Manual
1600 Series IP Telephone
Installation and Maintenance Guide
Release 1.0
DRAFT 10/20/2006
16-601438
Issue 1
April 2007

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Summary of Contents for Avaya 1600 Series

  • Page 1 1600 Series IP Telephone Installation and Maintenance Guide Release 1.0 DRAFT 10/20/2006 16-601438 Issue 1 April 2007...
  • Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...

  • Page 3: Table Of Contents

    Pre-Installation Checklist ....... Assembling the 1600 Series IP Telephone ..... .
  • Page 4 Self-Test Procedure ........Chapter 4: Maintaining 1600 Series IP Telephones ... .

  • Page 5: Chapter 1: Introduction

    Chapter 1: Introduction About This Guide This guide describes how to install and maintain the 1600 Series IP Telephone product line and troubleshoot telephone problems. The 1600 Series IP Telephone product line supports only the H.323 signaling protocol and work only with Avaya Communication Manager Release 4.0 or later call servers.

  • Page 6: Document Organization

    Chapter 2: 1600 Series IP Describes the equipment and resources required to properly Telephone Installation install and operate the 1600 Series IP Telephones. Provides instructions on installing the telephones out of the box. Chapter 3: Local Describes how to set local administrative options, if requested by Administrative Options the system or LAN administrator.
  • Page 7 Other Documentation The following documents are available for the 1600 Series IP Telephones: 1600 Series IP Telephone Installation and Maintenance Guide, ● Document Number 16-601438. 1600 Series IP Telephone Pre-Installation Checklist, ● Document Number 116-601439. 1600 Series IP Telephone Safety Instructions, ●...

  • Page 8: Customer Support

    Introduction Customer Support For 1600 Series IP Telephone support, call the Avaya support number provided to you by your Avaya representative or Avaya reseller. Information about Avaya products can be obtained at the following URL: http://www.avaya.com/support 8 1600 Series IP Telephone Installation and Maintenance Guide...

  • Page 9: Chapter 2: 1600 Series Ip Telephone Installation

    IP Telephone Models There are three telephone set models and a button module currently defined in the 1600 Series IP Telephone family: Model Call Appearance/...

  • Page 10: Software

    Avaya support Web site http://www.avaya.com/support. Software As shipped from the factory, the 1600 Series IP Telephone may not contain the most up-to-date software for registration and operation. When the telephone is first plugged in, a software download from an HTTP server might be initiated.
  • Page 11 Communication Manager Software and Firmware Compatibility Matrix on the Avaya support Web site http://www.avaya.com/support. The Avaya Media Server is configured correctly, as described in the 1600 Series IP Telephone Administrator Guide and Avaya Communication Manager documentation. Both documents are available at http://www.avaya.com/support.

  • Page 12: Assembling The 1600 Series Ip Telephone

    Powering the 1600 Series IP Telephone All 1600 Series IP Telephones can be locally powered with a Telephone Power Module (DC power jack), available separately. In addition, the telephones support IEEE 802.3af-standard LAN-based power. Before installing a 1600 Series IP Telephone, verify with the LAN administrator whether the LAN supports IEEE 802.3af, and if so, whether the telephone should...
  • Page 13 Assembling the 1600 Series IP Telephone Figure Figure 3, and Figure 3 provide illustrations to connect cords to jacks on 1600 Series IP Telephones. Use the illustrations and associated procedures as appropriate for telephone assembly. Telephone Model: See: 1603 Figure 2...
  • Page 14 1600 Series IP Telephone Installation Figure 1: Connection Jacks on a 1603 Series IP Telephone 14 1600 Series IP Telephone Installation and Maintenance Guide...
  • Page 15 Assembling the 1600 Series IP Telephone Figure 2: Connection Jacks on a 1608 Series IP Telephone Issue 1 April 2007...
  • Page 16 Figure 3: Connection Jacks on a 1616 Series IP Telephone Note: The SBM32 Button Module shown in the lower left corner can also be attached to the telephone with the connector packaged with the module. 16 1600 Series IP Telephone Installation and Maintenance Guide...

  • Page 17: Dynamic Addressing Process

    4. If the telephone is to be powered locally in the United States and Canada, plug the power cord into the 1600 Series IP Telephone, and the power cord plug into the wall socket. If the telephone is to be powered locally outside the United States and Canada, connect the 1151 power brick to the power cable.
  • Page 18 5. While the IP telephone connects to the HTTP server, the telephone displays the following message: HTTP:n ipadd where n is the number of the IP address obtained from the HTTP server and ipadd is the IP address. 18 1600 Series IP Telephone Installation and Maintenance Guide...
  • Page 19 10. The telephone contacts the Avaya Media Server and attempts to log in. All IP telephones display the following prompts for an extension:...

  • Page 20: Unnamed Registration

    “Hot-desking” environments where there is a period of time between one user logging out ● and another user logging in on the same telephone. Using the Avaya Softphone application in “road warrior” mode, which allows a traveller to ● invoke the telephony features and functionality by taking over the office telephone extension.
  • Page 21 Administrators can disable unnamed registration by appropria1600 Series IP Telephone Administrator Guide. Unnamed registration appears to the end user like Avaya Communication Manager TTI Mode, and is similar from an administration perspective. For more information about TTI, see your Avaya Communication Manager documentation.
  • Page 22 1600 Series IP Telephone Installation 22 1600 Series IP Telephone Installation and Maintenance Guide...

  • Page 23: Chapter 3: Local Administrative Options

    HTTP server. Chapter 4: Maintaining 1600 Series IP Telephones and “1600 Series IP Telephone Scripts and Application Files” in Chapter 4 of the 1600 Series IP Telephones Administrator Guide. CAUTION:...

  • Page 24: Entering Data For Administrative Options

    Local Administrative Options Entering Data for Administrative Options This section applies to all 1600 Series IP Telephones and describes how to enter data for administrative options. 1. Invoke all local procedures by pressing the Mute button, up to 7 numeric dial pad buttons, and the # button.
  • Page 25 About Local Administrative Procedures Local Programming Option Code Set 802.1X operational mode Set the 802.1X Operational 8 0 2 1 X (8 0 2 1 9) Mode on page 26. Static addressing Static Addressing Installation A D D R (2 3 3 7) page 27.

  • Page 26: Set The 802.1X Operational Mode

    4. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, the telephone displays the following text: New value being saved The telephone saves the new value. 26 1600 Series IP Telephone Installation and Maintenance Guide...

  • Page 27: Pre-Installation Checklist For Static Addressing

    Pre-Installation Checklist for Static Addressing Pre-Installation Checklist for Static Addressing Before performing static addressing, verify that all the requirements listed in the Verify These Network Requirements section of the Pre-Installation Checklist are met. You do not have to consider item on page 11, as it refers to the DHCP server.
  • Page 28 IP address. 4. Enter the Gateway router IP address followed by the # button. The telephone displays: Mask=nnn.nnn.nnn.nnn New=_ where nnn.nnn.nnn.nnn is the current system value of the IP netmask. 28 1600 Series IP Telephone Installation and Maintenance Guide...
  • Page 29 Static Addressing Installation 5. Enter the IP netmask followed by the # button. The telephone displays: FileSv=nnn.nnn.nnn.nnn New=_ where nnn.nnn.nnn.nnn is the current system value of the HTTP/HTTPS server IP address. 6. Enter the HTTP Server IP address followed by the # button. The telephone displays one of the following texts, depending on the current setting of the system parameter NVL2Q (802.1Q): If NVL2Q is 0:...

  • Page 30: Disable/Enable Automatic Gain Control

    2. After entry of the command sequence, one of the following displays, based on the current value of the system value AGCHAND: If AGCHAND = 1: Handset AGC=on 0=off #=OK If AGCHAND = 0: Handset AGC=off 1=on #=OK 30 1600 Series IP Telephone Installation and Maintenance Guide...
  • Page 31 Disable/Enable Automatic Gain Control 3. To change the AGC Handset value from On to Off, press 0. To change the AGC Handset value from Off to On, press 1. If the telephone has a Headset interface one of the following displays, based on the current value of the system value AGCHEAD: If AGCHEAD = 1: Headset AGC=on...

  • Page 32: Manually Setting The Dhcp Client Hardware Address

    3. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, the telephone displays the following text: New value being saved The telephone saves the new value. 32 1600 Series IP Telephone Installation and Maintenance Guide...

  • Page 33: Clear Procedure

    Clear Procedure Clear Procedure Sometimes, you might want to remove all administered values, user-specified data, and option settings. Essentially, you want to return a telephone to its initial “clean slate” or out of the box condition. This is usually done when passing a telephone to a new, dedicated user when the user’s L O G O F F option is not sufficient.

  • Page 34: Disable/Enable Debug Mode

    3. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, the telephone displays the following text: New value being saved The telephone saves the new value. 34 1600 Series IP Telephone Installation and Maintenance Guide...

  • Page 35: Group Identifier

    Group Identifier Group Identifier Use the following procedure to set or change the Group Identifier. Note: Perform this procedure only if the LAN Administrator instructs you to do so. Note: For more information about groups, see The GROUP System Value on page 50.

  • Page 36: Interface Control

    For example, if the current value is 10Mbps HDX (2), pressing * changes the value to 3 (10Mbps FDX). If the current value is 1000Mbps FDX (6), pressing * changes the value to 1 (auto). 36 1600 Series IP Telephone Installation and Maintenance Guide...
  • Page 37 Interface Control 4. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, the following text displays: PHY2=status *=change #=OK where status is the value of PHY2STAT, defined as: Status is disabled when PHY2STAT = 0 ●...

  • Page 38: Disable/Enable Event Logging

    0 (disabled). If a value different from the current NVLOGSTAT value is entered, the following text displays left-justified at the top of the display: Save new value? *=no #=yes 38 1600 Series IP Telephone Installation and Maintenance Guide...

  • Page 39: Logoff

    Logoff 4. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, the telephone displays the following text: New value being saved The telephone saves the new value. Logoff Use the following procedure to log off a telephone.

  • Page 40: View Multi-Language Strings

    You can continue to press the Right navigation button to view the entire string. 5. To view the next language string, repeat Steps 3 and 4. To exit the language string display, press #. 40 1600 Series IP Telephone Installation and Maintenance Guide...

  • Page 41: Reset System Values

    Reset System Values Reset System Values Use the following procedure to reset all system initialization values to the application software default values. CAUTION: This procedure erases all static information, without any possibility of recovering CAUTION: the data. 1. While the telephone is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Mute 7 3 7 3 8 # (Mute R E S E T #) Note:...

  • Page 42: Restart The Telephone

    3. Press the * key to terminate the procedure without restarting the telephone. Press the # key to restart the telephone. The remainder of the procedure depends on the status of the boot and application files. Appendix A: Restart Scenarios. 42 1600 Series IP Telephone Installation and Maintenance Guide...

  • Page 43: Signaling Protocol Identifier

    Signaling Protocol Identifier Signaling Protocol Identifier Note: This procedure is provided for future use only, and is not currently applicable to Note: Release 1.0. Use the following procedure to set or change the Signaling Protocol Identifier. A valid SIG Protocol Identifier is either 0 (default), 1 (H.323), or 2 (SIP). Note: Perform this procedure only if the LAN Administrator instructs you to do so.

  • Page 44: Site-Specific Option Number Setting

    3. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, the telephone displays the following text: New value being saved The telephone saves the new value, and restores the user interface to its previous state. 44 1600 Series IP Telephone Installation and Maintenance Guide...

  • Page 45: Self-Test Procedure

    For self-testing, use the following procedure: 1. To invoke 1600 Series IP Telephone self-test procedures, press the following sequence of keys on the faceplate of the telephone: Mute 8 3 7 8 # (Mute T E S T #) Note: Press the Mute button momentarily.
  • Page 46 Local Administrative Options 46 1600 Series IP Telephone Installation and Maintenance Guide...

  • Page 47: Chapter 4: Maintaining 1600 Series Ip Telephones

    Downloading Software Upgrades The software releases containing the files needed to operate the 1600 Series IP Telephones are bundled together in a self-extracting executable file you download to your file server from the Avaya support Web site at: http://www.avaya.com/support. The self-extracting executable file comes in both zipped and unzipped format.

  • Page 48: Download Procedure

    The Avaya-provided upgrade script files and the binaries included in the zip files upgrade the Avaya IP Telephones. You should not need to modify them. It is essential that all the binary files be together on the file server. When downloading a new release onto a file server with an existing release already on it, we recommend that you: Stop the file server.
  • Page 49 HTTP. This happens when you initially download the script file template from the Avaya support Web site, before you make any changes. When the settings file contains no setting changes, the telephone does not go back to the upgrade script file.

  • Page 50: Contents Of The Settings File

    Maintaining 1600 Series IP Telephones Contents of the Settings File After checking the application software, the 1600 Series IP Telephone looks for a 46xxsettings file. This optional file is under your control and is where you can identify non-default option settings, application-specific parameters, etc.
  • Page 51 The GROUP System Value To do so, first identify which telephones are associated with which group, and designate a number for each group. The number can be any integer from 0 to 999, with 0 as the default, meaning your largest group would be assigned as Group 0. Then, at each non-default telephone, instruct the installer or end-user to invoke the GROUP Local (dialpad) Administrative procedure as specified in Chapter 3: Local Administrative...
  • Page 52 Maintaining 1600 Series IP Telephones 52 1600 Series IP Telephone Installation and Maintenance Guide...

  • Page 53: Chapter 5: Troubleshooting Guidelines

    Static Addressing Installation ● page 27 for information. 3. If the 1600 Series IP Telephone is not communicating with the system (DHCP, HTTP, or Avaya Media Server), make a note of the last message displayed, as described in Table 2...

  • Page 54: Dtmf Tones

    H.323 telephones do not send DTMF tones to non-H.323 telephones. The failure to hear DTMF tones sent by a far-end 1600 Series IP Telephone does not require any action on the user’s part. The TN2302AP board does not pass in-band DTMF tones.
  • Page 55 The View Administrative Option 2. Press the * button at any time during viewing to display the next name and system value pair or filename from Table 1. The first pair returns after the last pair displays. Values that cannot display on one line wrap to the next line. Press the # button at any time during viewing to terminate the procedure and restore the user interface to its previous state.
  • Page 56 14 ASCII characters. Version identifier of the GigE Adapter software, if applicable. Button Module 1 cccccccccccccc 14 ASCII characters. Version identifier of the software in the first Button Module, if applicable. 2 of 2 56 1600 Series IP Telephone Installation and Maintenance Guide...

  • Page 57: Installation Error And Status Messages

    Installation Error and Status Messages Installation Error and Status Messages The 1600 Series IP Telephones issue messages in English only. The IP telephones also display messages from the switch, which can issue messages in the local language outside the United States.
  • Page 58 Troubleshooting Guidelines Table 2: Possible Error and Status Messages During Installation of 1600 Series IP Telephones (continued) Message Cause/Resolution CAUSE: At least one of the IP address offered by the DHCP server DHCP: CONFLICT conflicts with another address. * to program RESOLUTION: Review DHCP server administration to identify duplicate IP address(es).
  • Page 59 Installation Error and Status Messages Table 2: Possible Error and Status Messages During Installation of 1600 Series IP Telephones (continued) Message Cause/Resolution CAUSE: The gatekeeper rejects the registration attempt for an Gatekeeper unspecified reason. Error RESOLUTION: Review gatekeeper/call server administrations, including IP network parameters.
  • Page 60 Troubleshooting Guidelines Table 2: Possible Error and Status Messages During Installation of 1600 Series IP Telephones (continued) Message Cause/Resolution CAUSE: Protocol timeout error. Packet Error RESOLUTION: Reenter the correct extension and password. If the condition persists, contact the System Administrator.

  • Page 61: Operational Errors And Status Messages

    IP telephone applications. Most of the problems reported by 1600 Series IP Telephone users are not likely to be problems with the telephone itself. Problems are more likely LAN-based, where Quality of Service, server administration, and other issues can impact end-user perception of IP telephone performance.
  • Page 62 Troubleshooting Guidelines Table 3: Operational Error Conditions for 1600 Series IP Telephones (continued) Condition Cause/Resolution The telephone was AND no lights are lit CAUSE: Loss of power. working, but does on the telephone and RESOLUTION: Check the connections between not work now, the display is not lit.
  • Page 63 Operational Errors and Status Messages Table 3: Operational Error Conditions for 1600 Series IP Telephones (continued) Condition Cause/Resolution The telephone works, but the audio quality is poor, specifically: the user hears echo CAUSE: Echo from digital-to-analog conversion when speaking on a on your Avaya Media Server trunk.
  • Page 64 Troubleshooting Guidelines Table 3: Operational Error Conditions for 1600 Series IP Telephones (continued) Condition Cause/Resolution The telephone works properly, except CAUSE: The TN2302AP board does not pass incoming DTMF tones are not received. in-band DTMF tones. RESOLUTION: None; the board is operating as designed.
  • Page 65 Operational Errors and Status Messages Table 3: Operational Error Conditions for 1600 Series IP Telephones (continued) Condition Cause/Resolution Some settings in the settings file are being CAUSE: Improper settings file administration. ignored while other settings are being used RESOLUTION: Verify that customized settings properly.
  • Page 66 Troubleshooting Guidelines Table 3: Operational Error Conditions for 1600 Series IP Telephones (continued) Condition Cause/Resolution The user reports SBM32 buttons are not CAUSE: Improper administration on the call labeled when they should be. server. RESOLUTION: Verify correct administration. The user reports...

  • Page 67: Appendix A: Restart Scenarios

    Appendix A: Restart Scenarios Scenarios for the Restart Process The sequence of the restart process depends on the status of the boot and application files. This appendix explains the different scenarios possible. Note: The file names used in this appendix are examples only. Your particular file Note: names are likely to be different.

  • Page 68: Boot File Needs To Be Upgraded

    3. While either the application file if there is one or the boot code is uncompressed into RAM, the telephone displays: Loading: 5 secs replboot_v3.app 4084KB This message counts the seconds as the application file (replboot_v3.app in this example) is being written into RAM. 68 1600 Series IP Telephone Installation and Maintenance Guide...
  • Page 69 Scenarios for the Restart Process 4. When control is passed to the software that was just loaded, the following messages display: Starting... Updating boot code... DO NOT UNPLUG THE PHONE! This message continues while the new boot code is being written into RAM. 5.
  • Page 70 14. When the new boot code is successfully written into the flash memory, the application corrupts its own checksum stored in flash. The application then resets the telephone so the latest system-specific application file can be downloaded. 15. Continue with the next procedure. 70 1600 Series IP Telephone Installation and Maintenance Guide...

  • Page 71: Latest Boot File Loaded/No Application File Or Application File Needs To Be Upgraded

    Scenarios for the Restart Process Latest Boot File Loaded/No Application File or Application File Needs to be Upgraded This procedure occurs with normal application file upgrades. 1. The telephone displays: Restarting... 2. The telephone detects and displays the speed of the Ethernet interface in Mbps, that is, 0, 10, or 100.

  • Page 72: Latest Boot File And System-Specific Application File Already Loaded

    10, or 100. The message No Ethernet displays until the software determines whether the interface is 10 Mbps or 100 Mbps. Note: The Ethernet speed indicated is the LAN interface speed for both the telephone Note: and any attached PC. 72 1600 Series IP Telephone Installation and Maintenance Guide...
  • Page 73 (BOOTNAME) is the latest version, and the name of the application file in the telephone is the same as APPNAME. 8. System-specific registration with the Avaya media server is invoked. 9. When registration finishes, a dial tone is available on the telephone.
  • Page 74 Restart Scenarios 74 1600 Series IP Telephone Installation and Maintenance Guide...

  • Page 75: Appendix B: Glossary Of Terms

    DNS is used mostly to translate between domain names and IP addresses. Avaya 1600 Series IP Telephones can use DNS to resolve names into IP addresses. In DHCP, TFTP, and HTTP files, DNS names can be used wherever IP addresses were available as long as a valid DNS server is identified first.
  • Page 76 Glossary of Terms 76 1600 Series IP Telephone Installation and Maintenance Guide...

  • Page 77: Appendix C: Related Documentation

    Appendix C: Related Documentation IETF Documents The following documents provide standards relevant to IP Telephony and are available for free from the IETF Web site: http://www.ietf.org/rfc.html. Requirements for Internet Hosts - Communication Layers, October 1989, by R. Braden ● (STD 3: RFC 1122) Requirements for Internet Hosts - Application and Support, October 1989, by R.

  • Page 78: Itu Documents

    Recommendation H.225.0, Call signalling protocols and media stream packetization for ● packet-based multimedia communications systems, February 1998 Recommendation H.245, Control protocol for multimedia communication, February 1998 ● Recommendation H.323, Packet-based multimedia communications systems, February ● 1998 78 1600 Series IP Telephone Installation and Maintenance Guide...

  • Page 79: Iso/Iec, Ansi/Ieee Documents

    ISO/IEC, ANSI/IEEE Documents The following documents are available for a fee from the ISO/IEC standards Web site: http://www.iec.ch. International Standard ISO/IEC 8802-2:1998 ANSI/IEEE Std 802.2, 1998 Edition, ● Information technology - Telecommunications and information exchange between systems - Local and metropolitan area networks- Specific requirements- Part 2: Logical Link Control ISO/IEC 15802-3: 1998 ANSI/IEEE Std 802.1D, 1998 Edition, Information technology- ●...
  • Page 80 Related Documentation 80 1600 Series IP Telephone Installation and Maintenance Guide...

  • Page 81: Index

    ....ANSI/IEEE Documents ..Assembling the 1600 Series IP Telephone ....IEC/ISO Documents .
  • Page 82 ....Parameter Values ....Power Interruption 82 1600 Series IP Telephone Installation and Maintenance Guide...

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