Avaya 1600 Series Installation And Maintenance Manual page 66

Troubleshooting Guidelines
Table 2: Possible Error and Status Messages During Installation of 1600 Series IP
Deskphones (continued)
Message
Packet Error
Password Error
Request Error
Restarting...
Subnet conflict
System busy
System Error
Undefined Error
Updating: DO
NOT UNPLUG THE
deskphone
Wrong Set Type
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Cause/Resolution
CAUSE: Protocol timeout error.
RESOLUTION: Reenter the correct extension and password. If the
condition persists, contact the System Administrator.
CAUSE: The call server does not recognize the password entered.
RESOLUTION: Confirm the password is correct, then try registration
again, taking particular care to enter the password accurately.
CAUSE: The gatekeeper believes the deskphone's registration request
is improperly formatted.
RESOLUTION: The deskphone will automatically attempt to register
with the next gatekeeper on its list. If the problem persists, reboot the
deskphone.
CAUSE: The deskphone is in the initial stage of rebooting.
RESOLUTION: Allow the deskphone to continue.
CAUSE: The deskphone is not on the same VLAN subnet as the router.
RESOLUTION: Administer an IP address on the deskphone using
Addressing Installation, or administer network equipment to administer
the deskphone appropriately.
CAUSE: Most likely, the number of IP endpoints on the call server is
already at maximum, Less likely, network resource is unavailable.
RESOLUTION: The deskphone was attempting to access a network
resource (DHCP server, HTTP server, or the call server) and was not
successful. Check the resource being called upon for its availability. If
the resource appears operational and properly linked to the network,
verify that addressing is accurate and that a communication path exists
in both directions between the deskphone and the resource.
CAUSE: The call server has an unspecified problem.
RESOLUTION: Consult your Avaya Media Server administration and
troubleshooting documentation.
CAUSE: The call server has rejected registration for an unspecified
reason.
RESOLUTION: Consult your Avaya Media Server administration and
troubleshooting documentation.
CAUSE: The deskphone is updating its software image.
RESOLUTION: Allow the deskphone to continue.
CAUSE: The call server does not recognize the set type.
RESOLUTION: Ensure the call server is properly administered to
expect the appropriate deskphone for the IP address and extension.
Static
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