Page 2 560-201-103 AT&T Issue 1 November 1993 PassageWay™ Solution ® For PARTNER Communications System User’s Guide...
Page 3: Issue
Copyright © 1993 AT&T All Rights Reserved Printed in the USA NOTICE: While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, AT&T cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues.
Page 4 TRADEMARK NOTICE PARTNER, MLS-34D, MLS-18D, MLS-12D, MLS-12, and MLS-6 are registered trademarks of AT&T. PassageWay is a trademark of AT&T. Microsoft and MS-DOS are registered trademarks of Microsoft Corporation. Windows is a trademark of Microsoft Corporation. Hayes is a registered trademark of Hayes Microcomputer Products, Inc. IBM and PS/2 are registered trademarks of International Business Machines Corporation.
Page 5 ORDERING INFORMATION To order copies of this manual: Contact: Your AT&T Account Team or your AT&T Authorized Dealer. AT&T at 1-800-432-6600 Call: Write: AT&T Customer Information Center P.O. Box 19901 Indianapolis, IN 46219 Order: Document No. 560-201-103...
Page 6: Table Of Contents
Contents Introduction What is PassageWay Solution? User Responsibilities Conventions Used in this Guide Getting Help Installing and Setting Up PassageWay Solution Overview PassageWay Components PassageWay Requirements lnstalling the PassageWay Adapter Installing the PassageWay Software Setting Up AT&TBuzz Setting the Run Mode Option No Matching Mode Match to AT&TCall File Mode Export via Paste Link DDE Mode...
Page 7 Contents Using AT&TBuzz Overview What is AT&TBuzz? Using Caller ID Information Running AT&TBuzz Helpful Hints Tasks Accessing the Log Viewer Answering a Call Changing the AT&TCall File Associated with AT&TBuzz Creating a New Card in the Associated AT&TCall File Exiting AT&TBuzz Resetting the Size of the AT&TBuzz Window Selecting a Call Record Setting AT&TBuzz for Auto-Hold...
Page 8 Contents Setting the AT&TBuzz Window to Always be on Top of Other Windows Setting Automatic Inspect Mode Setting the Run Mode for AT&TBuzz Setting AT&TBuzz to Log Incoming Calls Showing the Card of an Incoming Call on Demand Using the Timer AT&TBuzz Menu Bar Options Using AT&TCall Overview...
Page 9 Contents Exiting AT&TCall Exporting AT&TCall Information Importing Files into AT&TCall Opening an Existing AT&TCall File Printing a Card List Printing an AT&TCall File or Card Protecting an AT&TCall File with a Password Removing the Password from an AT&TCall File Saving an AT&TCall File Setting the Account Code Options Setting the AT&TCall Window To Always Be on Top of Other Windows...
Page 10 Contents Selecting a Card Showing the Card Display Using the Timer Quick Dial Tasks Accessing Information for a Quick Dial Assigning a Phone Number to a Quick Dial Changing the Number of Quick Dials Displayed Changing the Setup of the Quick Dial Labels Dialing a Phone Number from a Quick Dial Erasing a Quick Dial Re-Assigning an Existing Quick Dial...
Page 11 Contents Creating a New File Exiting AT&TSet Identifying How a Button is Programmed Opening an Existing File Printing Button Labels Printing the Personal Speed Dial List Printing the System Speed Dial List Programming a Button Programming the Extension Name Programming the Personal Speed Dial List Programming the System Speed Dial List Programming Your Telephone Reading the Current Programming...
Page 12 Contents Centralized Telephone Programming Tasks Entering Centralized Telephone Programming Setting the Automatic Line Selection Setting the Line Ringing Options for Line Buttons AT&TSet Menu Bar Options Using Log Viewer Overview What Is Log Viewer? Helpful Hints Running Log Viewer Tasks Deleting Entries from the Call Log Printing Log Entries Setting the Log Viewer Preferences...
Page 13 Contents Using AT&TConnect Overview What Is AT&TConnect? Running AT&TConnect Tasks Accessing the Events Log Changing the COM Port Specifying the Version of Your PARTNER System Changing the Labels of the Line Buttons Programming a Caller ID Inspect Button Testing the PassageWay Adapter AT&TConnect Menu Bar Options Using Autodialing Applications with PassageWay Solution...
Page 14 Contents Troubleshooting Overview Troubleshooting AT&TConnect Troubleshooting AT&TCall Troubleshooting AT&TSet Troubleshooting AT&TBuzz Appendix A: Menu Trees Appendix B: PC Serial Ports Overview Background Serial Ports Under Windows 3.1 Workarounds and Solutions to the IRQ Conflict Problem Selecting an Add-In Serial Port Card 9-11 9-13 9-16...
Page 15 Contents Appendix C: Running AT&TBuzz in Export via Paste Link DDE Mode Glossary Index GL-1 Index-i...
Page 16 Figures Installing and Setting Up PassageWay Solution PassageWay Solution Components 2-1. Components of the PassageWay Adapter 2-2. Connecting the Line Cord to the PassageWay Adapter 2-3. Connecting the Modular Phone Cord to the PassageWay 2-4. Adapter AT&T PassageWay Setup Window 2-5.
Page 17 Figures 2-25. Options Dialog Box when AT&TBuzz is Running in Match to AT&TCall File Mode 2-26. Options Dialog Box when AT&TBuzz is Running in No Matching or Export via Paste Link DDE Modes Using AT&TBuzz 3-1. Sample AT&TBuzz Window 3-2. Components of the AT&TBuzz Window Using AT&TCall 4-1.
Page 18 Figures 4-17. Dialpad Window 4-18. Edit Labels Dialog Box 4-19. Modified Card Labels 4-20. Create Quick Dial Dialog Box 4-21. Sort Dialog Box 4-22. Export Dialog Box 4-23. Import Dialog Box AT&TCall Dialog Box 4-24. 4-25. Print List Dialog Box 4-26.
Page 19 Figures 5-4. Reading Telephone Dialog Box 5-5. Sample AT&TSet Window 5-6. Sample Change Button Label Dialog Box 5-7. Button Information Dialog Box 5-8. Print Speed Dial List Dialog Box 5-9. Extension Name Dialog Box 5-10. Personal Speed Dial List Dialog Box 5-11.
Page 20 Figures Using AT&TConnect 7-1. AT&TConnect Window 7-2. Events Log Dialog Box 7-3. Sample COM Port Dialog Box 7-4. Sample AT&TConnect Setup - System Configuration Dialog Box 7-5. Sample AT&TConnect Setup - Line Labels Dialog Box 7-6. Sample AT&TConnect Setup - Edit Line Label Dialog Box 7-7.
Page 22: Introduction
Introduction What is PassageWay Solution? AT&T PassageWay™ Solution is a collection of software applications that runs with Microsoft Windows™ operating system version 3.1 or later. These applications provide you with an interface between your lBM personal computer and a PARTNER or standard telephone.
Page 23 Introduction AT&TSet AT&TSet is an extension programming application that enables you to program user features and the personal speed dial list for your MLS- ® , MLS-18D you can create and save multiple button programming files for your telephone. You can also exchange these AT&TSet files with other AT&TSet users.
Page 24: User Responsibilities
Introduction User Responsibilities Before using any of the PassageWay applications, you should be familiar with basic Windows functions and procedures. If not, consult your Microsoft Windows User's Guide. You also may need to contact your PC vendor for information on configuring your PC to meet PassageWay Solution requirements.
Page 25: Getting Help
Introduction Getting Help If you have questions about or problems with the PassageWay applications that this user's guide does not resolve, call the AT&T National Service Assistance Center at 1-800-628-2888 or your AT&T Authorized Dealer.
Page 26: Installing And Setting Up Passageway Solution
Installing and Setting Up PassageWay Solution Overview This chapter provides the procedures for installing PassageWay Solution. Installation of PassageWay Solution consists of the following steps: Installing the PassageWay adapter, which provides an interface between your PC and telephone Installing the PassageWay software onto the hard disk of your PC Setting up AT&TBuzz Before installing PassageWay, make sure you have the PassageWay components and an available serial (COM) port on your PC.
Page 27: Passageway Components
Installing and Setting Up PassageWay Solution PassageWay Components PassageWay consists of the following components: the PassageWay adapter The PassageWay adapter provides an interface between your telephone and an available serial (COM) port on your PC. The PassageWay adapter connects to the Line jack on your telephone. software (one 3.5-inch, 1.44 MB, high-density diskette).
Page 28: Passageway Solution Components
Installing and Setting Up PassageWay Solution Figure 2-1. PassageWay Solution Components...
Page 29: Components Of The Passageway Adapter
Installing and Setting Up PassageWay Solution Figure 2-2 shows the components of the PassageWay adapter. Figure 2-2. Components of the PassageWay Adapter...
Page 30: Passageway Requirements
Installing and Setting Up PassageWay Solution PassageWay Requirements To use the PassageWay applications, you must have the following components: an IBM-PC compatible or PS/2 hardware: — an 80286 or higher processor (an 80386 or higher model number is recommended) — an available serial port a minimum of 2 MB of RAM (4 MB is recommended) —...
Page 31 Installing and Setting Up PassageWay Solution Before installing the PassageWay software, you must know the following information: the type and release number of the PARTNER system you are using (for example, PARTNER II Release 3.0). You can obtain this information from the administrator of your PARTNER system.
Page 32: Lnstalling The Passageway Adapter
Installing and Setting Up PassageWay Solution Installing the PassageWay Adapter The PassageWay adapter provides an interface between the serial port on your PC and the Line jack on your telephone, enabling you to access the PARTNER system from your PC. The PassageWay adapter has a DB-25 connector for 25-pin serial ports.
Page 33: Connecting The Line Cord To The Passageway Adapter
Installing and Setting Up PassageWay Solution Figure 2-3. Connecting the Line Cord to the PassageWay Adapter...
Page 34 Installing and Setting Up PassageWay Solution Connect the DB-25 connector on the PassageWay adapter to the serial (COM) port on your PC. If your PC has a 9-pin serial (COM) port, connect the 9-pin to 25-pin adapter to the DB-25 connector on the PassageWay adapter, and then connect the 9-pin to 25-pin adapter to the 9-pin serial (COM) port.
Page 35: Connecting The Modular Phone Cord To The Passageway
Installing and Setting Up PassageWay Solution Figure 2-4. Connecting the Modular Phone Cord to the PassageWay Adapter Connect the other end of the 7-foot, 2-pair, modular phone cord (D4BU) to the Line jack on your telephone. Turn on your PC. 2-10...
Page 36: Installing The Passageway Software
Installing and Setting Up PassageWay Solution Installing the PassageWay Software The PassageWay software includes an installation program that automatically installs the PassageWay applications onto the hard disk of your PC. To install the PassageWay software, perform the following steps: Insert the PassageWay diskette into the diskette drive of your PC. Access Windows.
Page 37: At&T Passageway Setup Window
Installing and Setting Up PassageWay Solution Welcome to AT&T PassageWay for PARTNER Version 1.0 for Windows. This program will install PassageWay for PARTNER on your computer. Please follow the simple instructions. You will need to provide the following information during the Setup procedure: The number of the communications port to which the PassageWay adapter is connected [e.g., COM1, COM2].
Page 38: At&T Passageway Setup Dialog Box
Installing and Setting Up PassageWay Solution Figure 2-6. AT&T PassageWay Setup Dialog Box This dialog box displays the name of the directory in which the PassageWay applications will reside. If you want to change the default directory for these applications, specify the directory where you want to place these applications.
Page 39 Installing and Setting Up PassageWay Solution Figure 2-7. Sample Installation Status Message Box After all of the files are loaded, the following message box appears. Figure 2-8. Setup Complete Message Box Select the OK button. The AT&T PassageWay Setup window closes, and the COM Port dialog box appears.
Page 40: Com Port Dialog Box
Installing and Setting Up PassageWay Solution Figure 2-9. COM Port Dialog Box Only available COM ports can be selected; other choices are "grayed." Select the option button of the COM port to which you connected the PassageWay adapter, and then select the OK button. The following dialog box appears.
Page 41: At&Tconnect Setup - System Configuration Dialog Box
Installing and Setting Up Passageway Solution Select the Continue button. The AT&TConnect Setup - System Configuration dialog box appears. Figure 2-11. AT&TConnect Setup - System Configuration Dialog Box Select the option button of your PARTNER system, and then select the Continue button.
Page 42 Installing and Setting Up PassageWay Solution If you have a PARTNER II Release 3.0 or later system, the AT&TConnect Setup - Caller ID Inspect Feature dialog box appears when AT&TConnect finishes reading your telephone. If you do not have a Caller ID Inspect button already programmed on your telephone, the AT&TConnect Setup - Caller ID Inspect Feature dialog box prompts you to enter one (Figure 2-12).
Page 43: At&Tconnect Setup - Caller Id Inspect Feature Dialog
Installing and Setting Up PassageWay Solution Figure 2-12. AT&TConnect Setup - Caller ID Inspect Feature Dialog Box When No Caller ID Inspect Button is Programmed 2-18...
Page 44 Installing and Setting U Figure 2-13. AT&TConnect Setup - Caller ID Inspect Feature Dialog Box with Caller ID) Inspect Button Programmed Perform one of the following steps: If a Caller ID Inspect button is not programmed, and you want to program one, select the button that you want to program as the Caller ID Inspect button.
Page 45 Installing and Setting Up PassageWay Solution If a caller ID Inspect button is not programmed, and you do not want to program one, proceed to step 12. If a Caller ID inspect button is already programmed, proceed to step 12. Select the Continue button.
Page 46: At&Tconnect Setup Dialog Box
Installing and Setting Up PassageWay Solution Perform one of the following steps: — If you want to customize the Line Labels, perform the following steps: Select the label that you want to change. The AT&TConnect Setup - Edit Line Label dialog box appears.
Page 47 Installing and Setting Up PassageWay Solution This dialog box lists the following information: the version of your PARTNER system whether you programmed a Caller ID Inspect button (only if your system is PARTNER II Release 3.0 or later) whether or not you customized the line labels Select the OK button.
Page 48: At&T Passageway Window
Installing and Setting Up PassageWay Solution Figure 2-16. AT&T PassageWay Window The installation program puts the AT&TConnect icon in the StartUp group (if the StartUp group already exists). If the StartUp group does not already exist, PassageWay Solution creates it and places the AT&TConnect icon in it. If AT&TConnect is in the StartUp group, every time you invoke Windows the AT&TConnect software is automatically loaded, and the AT&TConnect icon appears at the bottom of the screen.
Page 49 Installing and Setting Up PassageWay Solution window. (See your Microsoft Windows User’s Guide.) However, if you remove the AT&TConnect icon from the StartUp group window, you must remember to execute AT&TConnect manually before using other PassageWay applications. AT&TConnect provides the communication interface between your PC and your telephone.
Page 50: Setting Up At&Tbuzz
Installing and Setting Up PassageWay Solution Setting Up AT&TBuzz AT&TBuzz is a software application that enables you to manage incoming calls (answer, hold, or drop) and view Caller ID (when available) for each incoming call appearing at your telephone. Unlike AT&TCall and AT&TSet, AT&TBuzz runs all of the time in the background.
Page 51: At&Tbuzz Initialization Dialog Box
Installing and Setting Up PassageWay Solution To set up AT&TBuzz initially, perform the following steps: Double-click on the AT&TBuzz icon. The AT&TBuzz Initialization dialog box appears. Figure 2-17. AT&TBuzz Initialization Dialog Box Select the Continue button. The Run Mode dialog box appears. 2-26...
Page 52: Run Mode Dialog Box
Installing and Setting Up PassageWay Solution Figure 2-18. Run Mode Dialog Box NOTE: If you have a PARTNER II Release 3.0 or later system, and no Caller ID Inspect button is programmed on your telephone, the No Caller ID Inspect dialog box appears.
Page 53: Setting The Run Mode Option
Installing and Setting Up PassageWay Solution However, to use Caller ID, you must have a PARTNER II Release 3.0 or later system that has lines subscribed to Caller ID from your local telephone company. In addition, these lines must be plugged into a PARTNER 206EC or 400EC module on your PARTNER system.
Page 54: At&Tbuzz Running In No Matching Mode
Installing and Setting Up PassageWay Solution A message box states that the initialization process is complete. Select the OK button. The AT&TBuzz icon appears at the bottom of your screen. Figure 2-19. AT&TBuzz Running in No Matching Mode Proceed to "Setting User Options." 2-29...
Page 55: Match To At&Tcall File Mode
Installing and Setting Up PassageWay Solution Match to AT&TCall File Mode The Match to AT&TCall File mode integrates AT&TBuzz with AT&TCall, giving you a direct link between the Caller ID of incoming calls and an AT&TCall file. In this mode, you associate AT&TBuzz with an AT&TCall file. When you receive an incoming call, AT&TBuzz automatically searches the telephone numbers on every card in the AT&TCall file.
Page 56: Area Code Dialog Box
Installing and Setting Up PassageWav Solution create a new AT&TCall file. Refer to Chapter 3 to associate a new AT&TCall file with AT&TBuzz. Select the Continue button. The Area Code dialog box appears. Figure 2-20. Area Code Dialog Box Enter the area code for the local area and select the OK button. AT&TBuzz displays a message box indicating that the initialization process is complete.
Page 57: Export Via Paste Link Dde Mode
Installing and Setting Up PassageWay Solution Figure 2-21. AT&TBuzz Running in Match to AT&TCall File Mode Proceed to "Setting User Options." Export via Paste Link DDE Mode The Export via Paste Link DDE mode enables AT&TBuzz to export the Caller ID and the line label to another Windows application that supports Paste Link DDE.
Page 58 Installing and Setting Up PassageWav Solution To use this option, you must meet the following requirements: The application that receives the Caller ID must support paste link DDE. You must have a user-customized interface in the application that receives the Caller ID. Examples are provided in the Readme file for AT&TBuzz.
Page 59: At&Tbuzz Initialization Dialog Box
Installing and Setting Up PassageWay Solution Figure 2-22. AT&TBuzz Initialization Dialog Box Select the Yes button. The following message box appears. Figure 2-23. AT&TBuzz Information Dialog Box Select the OK button. The AT&TBuzz icon appears at the bottom of your screen. 2-34...
Page 60: At&Tbuzz Running In Export Via Paste Link Dde Mode
Installing and Setting PassageWay Solution Figure 2-24. AT&TBuzz Running in Export via Paste Link DDE Mode Proceed to "Setting User Options." 2-35...
Page 61: Setting User Options
Installing and Setting Up PassageWay Solution Setting User Options The AT&TBuzz user options enable you to further tailor AT&TBuzz to your needs. You can set the following user options: Show AT&TBuzz on Ringing You can set the AT&TBuzz window to appear automatically when a call rings at your telephone.
Page 62 Installing and Setting Up PassageWav Solution telephone. This prevents you from interrupting an "inspection" in progress and answering a call other than the one you are expecting to answer. Call Logging AT&TBuzz enables you to turn call logging on or off for incoming calls. if you turn on call logging, you have the option of logging all incoming calls (that is, calls that were answered and calls that were unanswered) or only those calls that were answered.
Page 63: Options Dialog Box When At&Tbuzz Is Running In
Installing and Setting Up PassageWay Solution To set the user options, perform the following steps: Double-click on the AT&TBuzz icon to open the AT&TBuzz window. The AT&TBuzz window appears. Select Options. . . from the Setup menu. The Options dialog box appears. The contents of the Options dialog box depend on whether you are running AT&TBuzz in Match to AT&TCall File mode.
Page 64: Options Dialog Box When At&Tbuzz Is Running In
Installing and Setting Up PassageWay Solution Figure 2-26. Options Dialog Box when AT&TBuzz is Running in No Matching or Export via Paste Link DDE Modes Select the appropriate options. When you are finished, select the OK button. Minimize the AT&TBuzz window. PassageWay is now installed and configured.
Page 65 Installing and Setting Up PassageWay Solution 2-40...
Page 66: Using At&Tbuzz
Using AT&TBuzz Overview This chapter provides the following information: a description of AT&TBuzz helpful hints describing how to use AT&TBuzz the procedures for running AT&TBuzz the tasks you will perform regularly while using AT&TBuzz a description of all the AT&TBuzz menu options 3 - 1...
Page 67: What Is At&Tbuzz
Using AT&TBuzz What Is AT&TBuzz? AT&TBuzz is a software application that enables you to manage incoming calls (answer, hold, or drop) and view Caller ID (when available) for each incoming call appearing at your telephone. NOTE: AT&TBuzz will only provide Caller ID for outside calls (when passed from the telephone network) on PARTNER II Release 3.0 or 3.1 systems that have lines subscribed to Caller ID from your local telephone company.
Page 68: Components Of The At&Tbuzz Window
Using AT&TBuzz The AT&TBuzz window consists of the following components: call record list box menu bar tool bar Figure 3-2 shows the components of the AT&TBuzz window. Figure 3-2. Components of the AT&TBuzz Window The call record list box displays the call records for each incoming call currently appearing at your telephone (that is, calls that are ringing, active, or on hold).
Page 69: Match To At&Tcall File Mode
Using AT&TBuzz Caller ID (if available), which is the call origination information that may be delivered with the incoming call. In addition, the following messages may appear in this column: — Inspecting — Private — Out of Area — Not Available If this column is blank, you may initiate an inspection of the Caller ID if you have a Caller ID Inspect button programmed.
Page 70 Using AT&TBuzz When you want to answer a call, hang up a call, or place a call on hold, you must select the related call record in the call record list box (using the mouse or the arrow keys on your keyboard) and then select the appropriate button from the Tool bar.
Page 71 Using AT&TBuzz When running in Match to AT&TCall File mode, AT&TBuzz enables you to specify how and when the card associated with an incoming call appears. You can select one of the following options for displaying the associated card (via the Options item from the Setup menu): On Button Selection —...
Page 72: Using Caller Id Information
Using AT&TBuzz To help you handle your incoming calls more quickly and easily, AT&TBuzz enables you to set the following options: what should be done with the active call when you attempt to answer another incoming call. You can manually select to place on hold or drop the active call every time or you can set AT&TBuzz to either drop the active call automatically or place the call on hold automatically.
Page 73 Using AT&TBuzz or an area that does not pass Caller ID to your area, you will not receive Caller ID for this call. Instead, you will receive the message "Out of Area." the message "Private," which indicates that there was no Caller ID for the associated call.
Page 74 Using AT&TBuzz If you are using AT&TBuzz in Match to AT&TCall File mode, it is important to realize that the Caller ID you receive from a caller does not always match the telephone number that you may dial for that person. For example, suppose you have a friend whose company has a telephone system with more than one outside line.
Page 75: Running At&Tbuzz
Using AT&TBuzz Running AT&TBuzz In order to run AT&TBuzz, you must access Windows and open the program group that contains the AT&T PassageWay applications. To run AT&TBuzz, just double-click on the AT&TBuzz icon. The AT&TBuzz icon appears on the bottom of your PC screen. Helpful Hints When using AT&TBuzz, keep in mind the following information: If you have programmed a Caller ID Inspect button, do not answer calls...
Page 76: Tasks
Using AT&TBuzz Tasks This section provides the tasks that you will perform while using AT&TBuzz. Accessing the Log Viewer To access the Log Viewer from AT&TBuzz: Select Accessories from the controls menu. A submenu appears. Select Call Log. The Log Viewer window appears. For information on Log Viewer tasks, refer to Chapter 6.
Page 77 Using AT&TBuzz Standard Phone NOTE: For standard phones, it is important for you to select the Select button from the Tool bar when multiple calls are present at the extension. This is the only way for you to make sure you will answer the call that you want.
Page 78: Changing The At&Tcall File Associated With At&Tbuzz
Using AT&TBuzz Changing the AT&TCall File Associated with AT&TBuzz You can change the AT&TCall file that is associated with AT&TBuzz while you are running AT&TBuzz in Match to AT&TCall File mode. NOTE: You can only change the AT&TCall file associated with AT&TBuzz when no calls are appearing at the phone.
Page 79: Exiting At&Tbuzz
Using AT&TBuzz To add a new card: Select the call for which you want to create a new card in the associated AT&TCall file. The selected call record is highlighted. Select the New Card button in the Tool bar or New Card from the Control menu.
Page 80: Setting At&Tbuzz For Auto-Hold
Using AT&TBuzz Setting AT&TBuzz for Auto-Hold You can set AT&TBuzz to automatically place on hold the current incoming call and answer another incoming call when you select another call and then select the Answer button. To set Auto-Hold: Select Options. . . from the Setup menu. The Options dialog box appears.
Page 81: Setting At&Tbuzz To Show The Associated At&Tcall Card Automatically
Using AT&TBuzz Select the OK button. If you want to be prompted for Hold or Drop on each attempt select the Choose to Hold or Drop option in the Answering Second Call group. Setting AT&TBuzz to Show the Associated AT&TCall Card Automatically When running in Match to AT&TCall File mode, AT&TBuzz enables you to specify whether you want AT&TBuzz to display automatically the AT&TCall card associated with the Caller ID of the incoming call.
Page 82: Setting The At&Tbuzz Window To Appear Automatically
Using AT&TBuzz Setting the AT&TBuzz Window to Appear Automatically You can set the AT&TBuzz window to be brought to the front or restored from its icon automatically when a call rings. To set the AT&TBuzz window to appear automatically when a call rings: Select Options.
Page 83: Setting The At&Tbuzz Window To Always
Using AT&TBuzz Setting the AT&TBuzz Window to Always be on Top of Other Windows AT&TBuzz enables you to specify that you want the AT&TBuzz window to be located on top of all the other open windows, including the active window. To specify that the AT&TBuzz window is always on top of other windows, select Always on Top from the Setup menu.
Page 84: Setting The Run Mode For At&Tbuzz
Using AT&TBuzz Click on the Automatic Inspect Mode check box to enable or disable Automatic Inspect Mode. An "x" in the check box indicates that Automatic Inspect Mode is enabled. When you are finished, select the OK button. Setting the Run Mode for AT&TBuzz You can set AT&TBuzz to operate in one of the following three modes: No Matching, where AT&TBuzz displays the Caller ID for each call (if available), but does not display an associated Call Label.
Page 85: Setting At&Tbuzz To Log Incoming Calls
Using AT&TBuzz Select the OK button. When you select the Match to AT&TCall File option for the first time, AT&TBuzz will prompt you to enter your area code. When you select the Export via Paste Link DDE Mode option, you will display two dialog boxes.
Page 86: Showing The Card Of An Incoming Call On Demand
Using AT&TBuzz Showing the Card of an Incoming Call on Demand When running in Match to AT&TCall File mode, AT&TBuzz enables you to view on demand the associated card of an incoming call. However, you can only perform this procedure if the Caller ID for that call matches the contents of a dialable number field of one or more cards in the associated AT&TCall file.
Page 87 Using AT&TBuzz Select Timer. The Timer window appears and immediately starts keeping time. The Timer measures time in hours, minutes, and seconds. To reset the Timer, select the Reset button. To stop the Timer, select the Stop button. To restart the timer after it has been stopped, select the Start button.
Page 88: At&Tbuzz Menu Bar Options
Using AT&TBuzz AT&TBuzz Menu Bar Options AT&TBuzz provides the following options in the menu bar: Setup Controls Help This section describes the options contained in each AT&TBuzz menu. Setup The Setup menu contains the following options: Run Mode... Options... Initialize Paste Link DDE (only available when AT&TBuzz is running in Export via Paste Link DDE mode) Reset Default Window Always on Top...
Page 89 Using AT&TBuzz Options... Enables you to set the following options: Show AT&TCall Card (if AT&TBuzz is operating in Match to AT&TCall File mode) Answering Second Call Call Logging Automatic Inspect Mode Show AT&TBuzz on Ringing Local Area Code (if AT&TBuzz is operating in Match to AT&TCall File mode) Initialize Paste Link DDE Initializes AT&TBuzz for exporting via Paste Link DDE.
Page 90 Using AT&TBuzz Exit Closes the AT&TBuzz application. Controls The Controls menu contains the following options: Answer Hang Up Hold Show Card New Card Accessories Answer Enables you to answer the selected call if it is ringing or on hold. Hang up Enables you to hang up the selected call if it is active.
Page 91 Using AT&TBuzz New Card Enables you to create a new card in the associated AT&TCall File. This option is only available when AT&TBuzz is operating in the Match to AT&TCall File mode. Accessories Enables you to access the Call Log and display the Timer. Help The Help menu contains the following options: Contents...
Page 92 Using AT&TBuzz How to Use Help Describes how to use online Help. About AT&TBuzz... Displays the Windows version number, the AT&TBuzz version number, the mode in which you are operating Windows, the amount of memory (KB) available on your system, and the size of the largest contiguous block of memory (KB) available.
Page 93 Using AT&TBuzz 3-28...
Page 94: Using At&Tcall
Using AT&TCall Overview AT&TCall is a card file application that enables you to maintain information such as names, addresses, and telephone numbers. You specify the information that you want to store. With AT&TCall, you can place calls directly from your PC and keep a log of calls you make from the application. This chapter provides the following information: a description of AT&TCall a tutorial describing how to use AT&TCall...
Page 95: What Is At&Tcall
Using AT&TCall Before using AT&TCall, you should consult the following sections of this chapter: "What Is AT&TCall?," which describes AT&TCall and provides tasks that you can perform with AT&TCall "Getting Started," which is a tutorial that shows you how to use AT&TCall "Helpful Hints,"...
Page 96: Untitled At&Tcall Window
Using AT&TCall Figure 4-1. Untitled AT&TCall Window...
Page 97: Components Of An At&Tcall Window
Using AT&TCall Figure 4-2. Components of an AT&TCall Window...
Page 98 Using AT&TCall When you create a new AT&TCall file, it does not contain any cards. The List field, which lists the cards present in the file, is empty, and the screen displays a blank card. As with a card file, you must then access a new, blank card (via the New Card button), enter data on the blank card, and add the new card to the bank of the AT&TCall file (via the Add Card button).
Page 99: Desktop With 10/20 Quick Dials And Card Shown
Using AT&TCall Depending on the number of Quick Dials you specified and whether the card is hidden, your AT&TCall file desktop can have four different "looks." Figures 4-3, 4-4, 4-5, and 4-6 show these different desktop looks. Figure 4-3. Desktop with 10/20 Quick Dials and Card Shown...
Page 100: Desktop With 10/20 Quick Dials And Card Hidden
Using AT&TCall Figure 4-4. Desktop with 10/20 Quick Dials and Card Hidden...
Page 101: Desktop With 25/50 Quick Dials And Card Displayed
Using AT&TCall Figure 4-5. Desktop with 25/50 Quick Dials and Card Displayed...
Page 102: Desktop With 25/50 Quick Dials And Card Hidden
Using AT&TCall Figure 4-6. Desktop with 25/50 Quick Dials and Card Hidden...
Page 103: Getting Started
Using AT&TCall Getting Started If you are using AT&TCall for the first time, it is a good idea for you to perform the tutorial, which provides the basic procedures for using AT&TCall. This tutorial takes approximately 15 minutes to complete and shows you how to perform the following tasks: Run AT&TCall.
Page 104: Running At&Tcall
Using AT&TCall Step 1: Running AT&TCall Before you can perform any AT&TCall tasks, you must run AT&TCall. In order to run AT&TCall, you must first access Windows and open the program group that contains the PassageWay applications. To run AT&TCall, just double-click on the AT&TCall icon.
Page 105: Components Of An At&Tcall Window
Using AT&TCall Figure 4-8. Components of an AT&TCall Window At this point you can either enter information into this new file (by adding new cards) or open an existing file. For this tutorial, you will open an existing file. 4-12...
Page 106 Using AT&TCall Step 2: Opening an Existing AT&TCall File In this step, you will learn how to open an existing file by opening the file "sample.dex." This file was copied to your PC when you installed the PassageWay applications. To open an existing AT&TCall file, perform the following steps: Select Open.
Page 107 Using AT&TCall Step 3: Editing an Existing Card In this step, you will learn how to modify the information that is present in an existing card (that is, a card that was already created and added to the card bank). The displayed card information cannot be modified directly.
Page 108: Card Display
Using AT&TCall Figure 4-9. Card Display Select the Edit Card button, which is located beneath the List field. The Edit Card window appears and displays all of the information for the selected card. The cursor is located in the top label field ("Last:"), and the name "Kemp"...
Page 109: Edit Card Window
ing AT&TCall Figure 4-10. Edit Card Window You can move the cursor from field to field in the Edit Card window by performing one of the following actions: pressing [ TAB pressing [ SHIFT ]-[ TAB the previous field clicking the mouse on the field you want to select 4-16 to move the cursor to the next field [ ENTER...
Page 110: Modified Card
Using AT&TCall Using one of the methods described above, move the cursor to the "Title:" field, and type Manager. Using one of the methods described above, more the cursor to the "Address:" field, delete 1010 Ocean Ave., and type 204 Main Street.
Page 111 Using AT&TCall Step 4: Creating a New Card In this step, you will learn how to create a new card, enter information into it, and add the card to the bank. To add a new card to the card bank, you must get a new, blank card, enter the data in it, and then add the card to the bank.
Page 112: New Card Window
Using AT&TCall Figure 4-12. New Card Window Type Meyer. Using one of the methods described previously, move the cursor to the "First" field, and type Fred. Select the Add Card button. The New Card window disappears, the labels for the new card appear in the List field, and information for the new card is displayed.
Page 113: New Card
Using AT&TCall Figure 4-13. New Card Now, create a new card for someone you know in your office. When entering information in the new card, be sure to include that person’s phone number in either the Office #, Home #, or Other # field. When entering telephone numbers in a card, you must specify whether the number is an outside number or an intercom (icom) number.
Page 114 Using AT&TCall If you want to enter an intercom number, click on the ICOM/OUT button to display "icom," click the mouse in the field, and enter the intercom number. If you want to enter an outside phone number, make sure the telephone number field does not display "icom,"...
Page 115: Note Pad
Using AT&TCall Figure 4-14. Note Pad Select Insert Timestamp from the Edit menu. The day, date, and time are inserted at the top of the note pad. Type Must call tomorrow, and then select the Hide Notes button. The card display replaces the notepad. The Notes icon appears to the left of the Show Notes button, signifying that notes are present for this card.
Page 116: Card With Notes Icon
Using AT&TCall Figure 4-15. Card with Notes Icon Step 6: Making Calls In this step, you will learn how to make a call from the card you created in Step 4 for someone you know and also make a call from the Dialpad. AT&TCall provides the following ways for you to make phone calls while in file: the Dial buttons on each card...
Page 117 Using AT&TCall From a Card Making a phone call with a Dial button on a card consists of clicking on the Dial button next to the phone number on the displayed card. To make a call from a card, perform the following steps: System Phone Select the card you created in Step 4.
Page 118 Using AT&TCall From a Quick Dial Making a phone call with a Quick Dial consists of clicking on the Dial button of a Quick Dial that you have already programmed with a telephone number. This procedure is described in Step 10. From the Dialpad Making a phone call using the Dialpad feature is similar to dialing a phone number from your telephone.
Page 119: Dialpad Window
Using AT&TCall Figure 4-16. Dialpad Window At this point, all of the buttons on the Dialpad are disabled except the Dial Outside and Dial Intercom buttons. The Dialpad buttons become enabled when you select either the Dial Outside button or the Dial Intercom button.
Page 120 Using AT&TCall Press [ ALT ]-[ U ] disconnect the call. The intercom number you entered is automatically cleared from the Dialpad display. Select the Dial Outside button to make an outside call. Your speakerphone activates, and you hear dial tone. Using your PC keyboard or clicking on buttons in the Dialpad window, enter an outside phone number.
Page 121: Dialpad Window
Using AT&TCall Figure 4-17. DialPad Window Select the Dial Intercom button to make an intercom call. AT&TCall prompts you to lift the handset of your telephone. Lift the handset of your phone. You hear intercom dial tone. Using your PC keyboard or clicking on buttons in the Dialpad window, enter an intercom number.
Page 122 Using AT&TCall Hang up your handset to disconnect the call. The intercom number you entered is automatically cleared from the Dialpad display. Select the Dial Outside button to make an outside call. AT&TCall prompts you to lift the handset of your telephone. Lift the handset of your phone.
Page 123 Using AT&TCall Step 7: Saving an Existing File In this step, you will learn how to save to the hard disk of your PC the changes that you made to the existing file. Now that you are done modifying the cards in the "sample.dex" file, you must save your changes to disk.
Page 124: Edit Labels Dialog Box
Using AT&TCall To customize the labels, perform the following steps: Select Edit Labels. . . from the Setup menu. The Edit Labels dialog box appears. Figure 4-18. Edit Labels Dialog Box Using the methods described previously, move the cursor to Text Field Delete State:, and enter Country:.
Page 125: Modified Card Labels
Using AT&TCall Select the OK button. The Edit Labels dialog box disappears, and the new field label is displayed on the card template. Figure 4-19. Modified Card Labels Step 10: Programming a Quick Dial In this step, you will learn how to program a Quick Dial in the new AT&TCall file that you created.
Page 126 Using AT&TCall specified on the related card. AT&TCall Quick Dials act the same way as autodial buttons on your telephone. The card bank in this new AT&TCall window is empty. Since a Quick Dial dials the phone number from a specified card, you must create a card before you can program a Quick Dial.
Page 127: Create Quick Dial Dialog Box
Using AT&TCall Figure 4-20. Create Quick Dial Dialog Box When programming Quick Dials, you may want to modify the labels. For example, suppose you want to program a Quick Dial for a friend’s office telephone number, and also program a Quick Dial for that person’s home telephone number.
Page 128 Using AT&TCall Dial dials the home telephone number. In this case, it would make sense to include terms such as "Home" or "Office" in the labels to differentiate what each of the Quick Dials will dial. When finished, select the OK button. The Create Quick Dial dialog box closes, and the label appears on the Label button of the Quick Dial.
Page 129: Exiting At&Tcall
Using AT&TCall Step 11: Saving a New File In this step, you will learn how to save the new file to the hard disk of your PC. To save this new file to disk, perform the following steps: Select Save As. . . from the File menu. The Save As dialog box appears.
Page 130: Helpful Hints
Using AT&TCall Helpful Hints Once you have completed the tutorial, refer to the following hints: Keep all AT&TCall files in the same directory. By default AT&TCall saves and opens files from the directory in which the PassageWay applications are installed. By keeping all the AT&TCall files in the same directory, you can easily access your files.
Page 131: File Tasks
Using AT&TCall Running AT&TCall In order to run AT&TCall, you must access Windows and open the program group that contains the PassageWay applications. To run AT&TCall, just double-click on the AT&TCall icon. Either an untitled AT&TCall file appears, or an existing AT&TCall file is automatically loaded. (See "Specifying an AT&TCall File to be Loaded Automatically,"...
Page 132: Accessing The Log Viewer
Using AT&TCall Accessing the Log Viewer To access the Log Viewer from AT&TCall, select Call Log from the Accessories menu. The Log Viewer window appears. NOTE: For more information on Log Viewer tasks, refer to Chapter 6. Changing How Cards are Sorted in an AT&TCall File AT&TCall enables you to change the order in which cards are organized in the card bank.
Page 133: Creating A File Template
Using AT&TCall Select the Second box, and select the label of the field that you want AT&TCall to sort by second. Select the OK button. The Sort dialog box disappears, and the cards are now sorted in the card bank according to your specifications. Creating a File Template AT&TCall enables you to create a template for all new AT&TCall files that you open.
Page 134: Creating A New At&Tcall File
Using AT&TCall Enter attcall.tpl in the Filename box and select the OK button. The template is now saved. Every new file you open will now contain the attributes that you specified in your template. Creating a New AT&TCall File To create a new AT&TCall file: Select New from the File menu.
Page 135 Using AT&TCall Perform one of the following steps: To make an intercom call, select the Dial Intercom button. Your speakerphone activates, and you hear intercom dial tone. To make an outside call, select the Dial Outside button. Your speakerphone activates, and you hear dial tone. Using your PC keyboard or clicking on buttons in the Dialpad window, enter the phone number.
Page 136 Using AT&TCall Perform one of the following steps: To make an intercom call, select the Dial Intercom button. To make an outside call, select the Dial Outside button. Lift the handset of your phone. You hear dial tone. Using your PC keyboard or clicking on buttons in the Dialpad window, enter the phone number.
Page 137: Exporting At&Tcall Information
Using AT&TCall Exporting AT&TCall Information AT&TCall enables you to export a single card or an entire AT&TCall file to a file in the comma separated values format (".csv"), which can be used in other applications. During the export procedure, AT&TCall takes the 12 fields on a card and the associated Notes field and writes them out in a horizontal line in a ".csv"...
Page 138: Importing Files Into At&Tcall
Using AT&TCall Figure 4-22. Export Dialog Box Enter the name of the file to which you want to save this information and select the OK button. The Export dialog box closes, and the new file is created. Importing Files into AT&TCall AT&TCall enables you to import files that were created in other applications.
Page 139 Using AT&TCall AT&TCall imports 13 horizontal data fields from the ".csv" file, and then places the information in the 13 vertical fields of a card in an AT&TCall file (that is, the 12 card fields and the Notes field). If there are more than 13 fields of data in a record, AT&TCall ignores the remaining data in that record and proceeds to the next record.
Page 140: Import Dialog Box
Using AT&TCall NOTE: If you are importing data into an existing AT&TCall file, the new data will be sorted automatically as it is imported. As a result, this new information will be "mixed in" with your existing information. Select Import. . . from the File menu. The import dialog box appears.
Page 141: Opening An Existing At&Tcall File
Using AT&TCall Figure 4-24 AT&TCall Dialog Box Select the OK button. The dialog box closes, and the new information is displayed in the AT&TCall window. Opening an Existing AT&TCall File To open an existing AT&TCall file: Select Open. . . from the File menu. The Open dialog box appears, showing a list of the available ".dex"...
Page 142: Printing A Card List
Using AT&TCall Printing a Card List AT&TCall enables you to print a list of the cards in an AT&TCall file. You may specify the labels of the information that you want printed for each card. For example, if you want the list to contain the last name, first name, and office # for each card in the file, you must specify these labels in the Print List dialog box.
Page 143: Printing An At&Tcall File Or Card
Using AT&TCall Printing an AT&TCall File or Card AT&TCall enables you to print either all of the cards in an AT&TCall file or only the card that is currently displayed. When printing a file or card, you may specify whether you want the notes associated with the card(s) displayed. If you specify that you want the notes displayed, the system will print out each card and its notes on its own page.
Page 144: Printed Cards With And Without The Notes
Using AT&TCall Figure 4-26. Printed Cards With and Without the Notes 4-51...
Page 145: Print Cards Dialog Box
Using AT&TCall To print an AT&TCall file or card: Select Print Cards. . . from the File menu. The Print Cards dialog box appears. Figure 4-27. Print Cards Dialog Box Perform one of the following steps: — If you want to print the card that is displayed currently, select the option button for Current Card.
Page 146: Protecting An At&Tcall File With A Password
Using AT&TCall Protecting an AT&TCall File with a Password AT&TCall enables you to administer a password for each file, preventing unauthorized people from accessing the file. Passwords may consist of up to eight printable characters (that is, letters, numbers, and punctuation marks) and are case sensitive (that is, AT&TCall can differentiate between capital letters and lowercase letters).
Page 147: Removing The Password From An At&Tcall File
Using AT&TCall Figure 4-29. Confirm Password Dialog Box Re-enter your password and select the OK button. Select the OK button. The next time you attempt to open this file, AT&TCall will prompt you for the password. Removing the Password from an AT&TCall File To remove the password from an AT&TCall file: Open the AT&TCall file whose password you want to remove.
Page 148: Saving An At&Tcall File
Using AT&TCall Select the OK button. The next time you attempt to open this file, AT&TCall will not prompt you for the password. Saving an AT&TCall File To save any changes to an existing AT&TCall file, select Save from the File menu.
Page 149: Setting The At&Tcall Window To Always Be On Top Of Other Windows
Using AT&TCall Figure 4-30. Account Code Options Dialog Box Select the appropriate option button. Select the OK button. Setting the AT&TCall Window To Always Be on Top of Other Windows AT&TCall enables you to specify that you want the AT&TCall window to be located on top (that is, in front) of all the other open windows, including the active window.
Page 150: Setting The Dial Options
Using AT&TCall Setting the Dial Options AT&TCall enables you to specify a prefix and/or suffix that the system will add to all telephone numbers dialed via Dial buttons in the associated AT&TCall file. For example, if you must enter a "9" before dialing a telephone number outside of your PARTNER Communications System (that is, an outside call), you can specify the prefix "9"...
Page 151: Specifying An At&Tcall File To Be Loaded Automatically
Using AT&TCall Select Prefix and/or Suffix, depending on your requirements. The box next to the option you selected is checked. In the field next to the option you selected, type the prefix or suffix. Select the OK button. The Dial Options dialog box disappears. Specifying an AT&TCall File To Be Loaded Automatically AT&TCall enables you to specify a file that will be loaded automatically every time you access AT&TCall.
Page 152: Sample File To Be Loaded Automatically
Using AT&TCall NOTE: You must include .dex at the end of the file name. Otherwise, the system will be unable to load this file automatically. Figure 4-32 shows how the Program Item Properties dialog box would look if you set the "sample.dex" file to be loaded automatically. Figure 4-32.
Page 153: Card Tasks
Using AT&TCall Card Tasks This section describes the tasks that you will perform when working on cards in an AT&TCall file. Accessing the Notes Field AT&TCall enables you to maintain notes for each card. The Notes icon appears to the left of the Notes button when the card has information in the Notes field.
Page 154: Creating A New Card
Using AT&TCall When you are finished, select the OK button. The Edit labels dialog box disappears, and your changes are displayed on the card. Creating a New Card To create a new card: Select the New Card button. The New Card window appears, and the cursor is located in the first field.
Page 155: Dialing A Phone Number From A Card
Using AT&TCall Select Delete Card from the Edit menu. The Delete Card dialog box appears. Figure 4-33. Delete Card Dialog Box Select the OK button. The card is deleted from the bank, and the next card in the bank is displayed.
Page 156 Using AT&TCall Standard Phone Select the card that contains the phone number you want to dial. The selected card is displayed. Click on the Dial button located to the right of the phone number that you want to dial. AT&TCall prompts you to lift the handset of your telephone. Lift the handset of your phone.
Page 157: Entering Telephone Numbers In A Card
Using AT&TCall Entering Telephone Numbers in a Card When entering telephone numbers in an AT&TCall card, you must first specify whether the telephone number is an intercom number. Every telephone number field contains an ICOM/OUT button that toggles between intercom and outside phone numbers.
Page 158: Hiding The Card Display
Using AT&TCall Hiding the Card Display AT&TCall enables you to hide the card display and view only the Quick Dials, the Hang Up button, the Dialpad button, the Timer button, and the Quick Shift button (if the 25/50 Quick Dial Buttons option is selected). To hide the card display, select Hide Card from the View menu.
Page 159: Quick Dial Tasks
Using AT&TCall To use the Timer: When you want to start the timer, select the Timer button. The Timer window appears and immediately starts keeping time. The Timer measures time in hours, minutes, and seconds. To reset the timer, select the Reset button. To stop the timer, select the Stop button. To restart the timer after it has been stopped, select the Start button.
Page 160: Assigning A Phone Number To A Quick Dial
Using AT&TCall Figure 4-35. Quick Dial Information Dialog B o x When you are finished, select the OK button. If you want to display the card associated with the Quick Dial, click on the Label button of the Quick Dial in which you are interested. The associated card is displayed.
Page 161: Create Quick Dial Dialog Box
Using AT&TCall Figure 4-36. Create Quick Dial Dialog B o x Enter the label that you want to appear on the Label button of the Quick Dial. Select the option button of the telephone number that you want this Quick Dial to dial. Select the OK button.
Page 162: Changing The Number Of Quick Dials Displayed
Using AT&TCall Changing the Number of Quick Dials Displayed AT&TCall allows you to program a maximum of 50 Quick Dials (two sets of 25, which are accessed via either the Quick Shift button or the Quick Shift option in the View menu). However, if you need no more than 20 Quick Dials, you can set AT&TCall to display a maximum of 20 Quick Dials (two sets of 10, which are accessed via the Quick Shift option in the View menu).
Page 163: Dialing A Phone Number From A Quick Dial
Using AT&TCall Figure 4-37. Quick Dial Label Setup Dialog B o x Select the option button for the setup you want. Select the OK button. Dialing a Phone Number from a Quick Dial To dial a phone number from a Quick Dial: System Phone Click on the Dial button of the Quick Dial in which you are interested.
Page 164: Erasing A Quick Dial
Using AT&TCall Standard Phone Click on the Dial button of the Quick Dial in which you are interested. AT&TCall prompts you to lift the handset of your telephone. Lift the handset of your phone. AT&TCall places the call. After the call is completed, hang up your handset.
Page 165: Change Quick Dial Dialog Box
Using AT&TCall Press and hold down Quick Dial that you want to change. The Change Quick Dial dialog box appears. Figure 4-38. Change Quick Dial Dialog Box Select the Create New button. The Create Quick Dial dialog box appears. Enter the label that you want to appear on the Label button of the Quick Dial.
Page 166: At&Tcall Menu Bar Options
Using AT&TCall AT&TCall Menu Bar Options AT&TCall provides the following options in the menu bar: File Edit View Setup Accessories Help This section describes the options contained in each AT&TCall menu. File The File menu contains the following options: Open... Save Save As...
Page 167 Using AT&TCall Creates a new, empty AT&TCall file. When selected, this option presents a default screen with no entries. The window title displays "AT&TCall- (UNTITLED.DEX)." Open... Enables you to open an existing AT&TCall file. When selected, this option lists the existing AT&TCall files. You may scroll through the list and select a specific file.
Page 168 Using AT&TCall Print Cards... Enables you to print either all cards in an AT&TCall file or the card displayed currently. When printing the card(s), you may specify whether you want the notes associated with the card(s) printed also. Print List... Enables you to print specific label fields for each card in an entire AT&TCall file.
Page 169 Using AT&TCall You can use the Undo, Cut, Copy, and Paste options when you are performing one of the following tasks: editing an existing card adding a new card working in the Notes field of a card Undo "Undoes" the last editing action you performed in a field. For example, if you change the information in a field and then select "Undo,"...
Page 170 Using AT&TCall Clear Notes Erases the contents of the Notes field for the card displayed. Edit Card Enables you to edit the card displayed on the screen. New Card Enables you to add a new card to the AT&TCall file. Delete Card Enables you to delete the card displayed on the screen.
Page 171 Using AT&TCall V i e w The View menu contains the following options: Hide Card Show Card Hide Notes Show Notes Quick Shift Next Card Prev Card Next Letter Prev Letter Sort... Hide Card Displays only the Quick Dials, the Hang Up button, the Dialpad button, the Timer button, and the Quick Shift button (if the 25/50 Quick Dial Button option is selected).
Page 172 Using AT&TCall Hide Notes Closes the Notes field associated with the selected card. Show Notes Displays the Notes field associated with the selected card. Quick Shift Enables you to toggle between the first and second set of Quick Dials. Next Card Displays the next card in the AT&TCall file (as sorted).
Page 173 Using AT&TCall Setup The Setup menu contains the following options: Edit Labels... Dial Options... Account Code Options... Quick Dial Labels... 10/20 Quick Dial Buttons 25/50 Quick Dial Buttons Always on Top Edit Labels... Enables you to modify any of the labels in the card template for your AT&TCall file.
Page 174 Using AT&TCall Account Code Options... Enables you to administer one of the following account code options: Ignore account codes, which ignores the account code. Prompt for optional account codes before dialing, which prompts you to enter an account code before dialing the number. Prompt for optional account codes after dialing, which prompts you to enter an account code after dialing.
Page 175 Using AT&TCall Always on Top Keeps the AT&TCall window on top of all other open windows, including the active window. This prevents the AT&TCall window from being obscured by other windows. Accessories The Accessories menu contains the following options: Call Log Dialpad Timer Call Log...
Page 176 Using AT&TCall Help The Help menu contains the following options: Contents Search for Help on... How to Use Help About AT&TCall.. Contents Displays the topics in on-line Help. Search for Help on... Opens the Search dialog box for on-line Help. You can look up Help information by entering keywords in the dialog box.
Page 177 Using AT&TCall 4-84...
Page 178: Using At&Tset
Using AT&TSet Overview This chapter provides the following information: a description of AT&TSet helpful hints describing how to use AT&TSet the procedures for running AT&TSet the tasks you will perform regularly while using AT&TSet the tasks the System Manager will perform while using AT&TSet a description of all the AT&TSet menu options NOTE: AT&TSet supports the following PARTNER systems:...
Page 179: What Is At&Tset
Using AT&TSet What Is AT&TSet? AT&TSet is an application that enables you to perform Extension Programming for your MLS-34D, MLS-18D, or MLS-12D telephone from your PC. Extension Programming includes programming user features, Personal Speed Dial List, and Extension Name (PARTNER PLUS Release 3.1 and PARTNER II Release 3.1 only).
Page 180: At&Tset File For An Mls-18D Telephone
Using AT&TSet Figure 5-1. AT&TSet File for an MLS-18D Telephone When you run AT&TSet for the first time, the system "reads" the programming from your telephone and displays an untitled file containing the current programming for your telephone. When AT&TSet "reads" the programming from your telephone, it identifies how each button or speed dial list entry on your telephone is programmed, providing you with an accurate and up-to-date status of the programming of your telephone.
Page 181: Components Of The At&Tset Window
Using AT&TSet Figure 5-2. Components of the AT&TSet Window...
Page 182 Using AT&TSet Each AT&TSet file consists of the following items: button programming Personal Speed Dial List Extension Name (if available) System Speed Dial List (at a system administration extension) Automatic Line Selection (at a system administration extension) If you are the System Manager, you may perform Centralized Telephone Programming on any extension (including your own).
Page 183 Using AT&TSet Since AT&TSet files are workspaces, any changes you make to a file are not immediately programmed to your telephone. To program these modifications to your telephone, you must "write" the file to the telephone (via the Write to Telephone option in the File menu).
Page 184: System Administration Capabilities
Using AT&TSet System Administration Capabilities AT&TSet enables the PARTNER System Manager to perform the following tasks: Perform the following Centralized Telephone Programming tasks for any user extension (system or standard telephone), including their own: — perform all extension programming tasks (for example, programming buttons and the Personal Speed Dial List) —...
Page 185: Helpful Hints
Using AT&TSet Helpful Hints When using AT&TSet keep in mind the following information: Only program your telephone through AT&TSet. AT&TSet only keeps track of programming you perform through this application. If you program features via your telephone, you can cause AT&TSet to become out of sync with your telephone.
Page 186: Running At&Tset
Using AT&TSet Running AT&TSet In order to run AT&TSet, you must access Windows and open the program group that contains the AT&T PassageWay applications. To run AT&TSet, just double-click on the AT&TSet icon. An untitled AT&TSet file appears, displaying the current programming of the buttons on your telephone. The first time you run AT&TSet, the system presents the following dialog box: Figure 5-3.
Page 187: Reading Telephone Dialog Box
Using AT&TSet Figure 5-4. Reading Telephone Dialog Box When AT&TSet finishes reading the programming from your telephone, an untitled AT&TSet file appears, containing the current programming of your telephone. Figure 5-5 shows a sample AT&TSet window. 5-10...
Page 188: Sample At&Tset Window
Using AT&TSet Figure 5-5. Sample AT&TSet Window Refer to the following section describing the tasks that you will perform regularly while using AT&TSet. 5-11...
Page 189: Extension Programming Tasks
Using AT&TSet Extension Programming Tasks This section provides the extension prograrnming tasks that you will perform while using AT&TSet. This applies to regular users and to System Managers performing Centralized Telephone Programming. Changing Button Labels AT&TSet enables you to change the labels for programmed buttons. However, changing the label for a button does not affect that button’s programming.
Page 190: Converting A File To A Different Button Configuration
Using AT&TSet 3. Modify the label. 4. When you are finished, select the OK button. The Change Button Label dialog box closes, your new button label information is displayed, and the button position displays "use." NOTE: Even if you only change the label of a button, you should write this new file to the telephone.
Page 191: Creating A New File
Using AT&TSet A submenu appears displaying the telephone configurations supported. Select the appropriate telephone configuration. NOTE: If you made any changes to the current AT&TSet file, a dialog box appears and prompts you to save your changes. Select the Yes button if you want to save your changes. A warning dialog box appears, prompting you to confirm that you want to proceed.
Page 192: Exiting At&Tset
Using AT&TSet NOTE: If you made any changes to the current AT&TSet file, a dialog box appears and prompts you to save your changes. Select the Yes button if you want to save your changes. AT&TSet displays a new file for the type of telephone you specified. This file contains the information from the image file for this extension (the state of the telephone programming from the last read or write).
Page 193: Button Information Dialog Box
Using AT&TSet Figure 5-7. Button Information Dialog Box At this point you may change the label or programming for this button. If you are the System Manager, and you select a line button, the Line Ringing options dialog box appears. If you are not the System Manager, and you select a line button, you are unable to program it.
Page 194: Opening An Existing File
Using AT&TSet Opening an Existing File To open an existing file: Select Open. . . from the File menu. The Open dialog box appears. Select the file you want to open. The name of the file appears in the File Name list box. Select the OK button.
Page 195: Printing The Personal Speed Dial List
Using AT&TSet To print labels: Select Print Labels. . . from the File menu. The Print Labels dialog box appears. Select the checkbox of the location where you want the labels printed on the button label form. If you have an MLS-34D, you can set AT&TSet to print one or two sets of labels.
Page 196: Printing The System Speed Dial List
Using AT&TSet To print your Personal Speed Dial List: Select Print Speed Dial List. . . from the File menu. The Print Speed Dial List dialog box appears. Select whether you want to sort the Personal Speed Dial List by label or speed dial code.
Page 197: Print Speed Dial List Dialog Box
Using AT&TSet To print the System Speed Dial List: Select Print Speed Dial List. . . from the File menu. The Print Speed Dial List dialog box appears. Figure 5-8. Print Speed Dial List Dialog Box Select whether you want to sort the System Speed Dial List by label or speed dial code.
Page 198: Programming A Button
Using AT&TSet Programming a Button AT&TSet enables you to program a new button or change the feature of a button that has already been programmed in an AT&TSet file. Changing the programming of a button in an AT&TSet file does not affect the current programming of your telephone unless you select the button to be used (via the Use Button When Programming option in the Programming menu), and then write the button programming information in the file to your telephone (via...
Page 199 Using AT&TSet Select Change Button Programming. . . from the programming menu. The Change Button Programming dialog box appears. Select the option button of the feature that you want to program to this telephone button in your AT&TSet file. Select the OK button. The Program Feature dialog box appears.
Page 200: Programming The Extension Name
Using AT&TSet Enter the label you want, and then select the OK button. You return to the Program Feature dialog box, and the new button label is displayed. Select the OK button. The Program Feature dialog box and Change Button Programming dialog box disappear, and your custom button label appears on the button you selected.
Page 201: Programming The Personal Speed Dial List
Using AT&TSet Figure 5-9. Extension Name Dialog Box Enter your Extension Name. Select the OK button. Programming the Personal Speed Dial List AT&TSet enables you to program your Personal Speed Dial List, which can contain a maximum of 20 telephone numbers. For each speed dial code in the list, you may enter the number to be dialed and an associated label.
Page 202: Personal Speed Dial List Dialog Box
Using AT&TSet To program your Personal Speed Dial List Select Personal Speed Dial List . . . from the Programming menu. The Personal Speed Dial List dialog box appears. Figure 5-10. Personal Speed Dial List Dialog Box The Personal Speed Dial List consists of two pages, with each page containing 10 speed dial codes.
Page 203: Programming The System Speed Dial List
Using AT&TSet when you write the Personal Speed Dial List to your telephone. As soon as you add or modify any of the information in the Personal Speed Dial List, an "x" appears automatically in the Use checkbox. When you are finished programming your Personal Speed Dial List, select the OK button.
Page 204: System Speed Dial List Dialog Box
Using AT&TSet Figure 5-11. System Speed Dial List Dialog Box The System Speed Dial List consists of six pages, with each page containing 10 speed dial codes. Enter the label and number to be dialed for the appropriate speed dial code.
Page 205: Programming Your Telephone
Using AT&TSet Programming Your Telephone The procedure to program your telephone enables you to write to your telephone the button programming, Extension Name (PARTNER PLUS Release 3.1 and PARTNER II Release 3.1 only), and Personal Speed Dial List items that are selected as "use" in the currently displayed AT&TSet file. This procedure changes the programming of your telephone.
Page 206: Write To Telephone Dialog Box
Using AT&TSet Figure 5-12. Write to Telephone Dialog Box Select the item(s) from this AT&TSet file that you want to write to the telephone. If you select Button Programming, all of the button features that display "use" will be programmed to your telephone. If you have a PARTNER PLUS Release 3.1 or PARTNER II Release 3.1 system, Extension Name is also displayed in the Write to Telephone dialog box.
Page 207: Reading The Current Programming From Your Telephone
Using AT&TSet Figure 5-13. Sample Write to Telephone Status Dialog Box The selected items are programmed to your telephone. Reading the Current Programming from your Telephone Every time you read the current programming from your telephone, AT&TSet maintains a record of how the telephone is programmed. This information is stored in the "image"...
Page 208: Read From Telephone Dialog Box
Using AT&TSet To help insure that AT&TSet is in sync with the programming of your telephone, you should do the following: only program your telephone via AT&TSet read the programming of your telephone at regular intervals To read the current programming from your telephone: Select Read from Telephone.
Page 209: Reading Telephone Status Dialog Box
Using AT&TSet information will be read from your telephone. If you select Personal Speed Dial List, all of the speed dial codes will be read from your telephone. Select the item(s) that you want to read from the telephone and select the OK button.
Page 210: Saving A File
Using AT&TSet Saving a File The procedures for saving a file depend on the following scenarios: saving a new file (that is, one that has not been saved previously and has the title AT&TSet for PARTNER-(UNTITLED.SET)) modifying an existing file and saving it under a new file name saving changes to an existing file (that is, one that has been saved previously and has a title) Saving a New File...
Page 211: Modifying An Existing File And Saving It As A Different File
Using AT&TSet Modifying an Existing File and Saving It as a Different File Many times, you will create new files by modfying existing files. For example, if you want to change one button in a file while maintaining that original file, you can open that file, make your changes, and then save the modified file under a new title.
Page 212: Saving Changes To An Existing File
Using AT&TSet Saving Changes to an Existing File To save changes to an existing file, select Save from the File menu. Selecting Buttons to be Programmed to Your Telephone Before you can program a button to your telephone, you must select the button to be used.
Page 213: Centralized Telephone Programming Tasks
Using AT&TSet Centralized Telephone Programming Tasks If you are the System Manager, AT&TSet enables you to also perform the following Centralized Telephone Programming tasks for any user extension (system or standard telephone) including your own: perform Extension Programming (all tasks in the previous section except tasks involving the System Speed Dial List) set the Automatic Line selection order set the line ringing options for line buttons...
Page 214 Using AT&TSet Before allowing you to program (that is, write to) another extension, AT&TSet prompts you specify the following information: the extension that you want to program whether you want to read the programming from the extension the type of telephone at that extension If you specify that you want to read the programming of the other extension, AT&TSet then prompts you to specify which items you want to read from that extension (for example, button programming).
Page 215: Program Another Extension Dialog Box
Using AT&TSet When you read programming from your own extension or write programming to your own extension, the "image" file for your extension is automatically saved on your PC." However, when you read the programming of another extension or write programming to another extension, the "image" file for that extension is not automatically saved on your PC.
Page 216: Read From Telephone Dialog Box
Using AT&TSet Select whether you want to read the existing programming for the extension that you want to program. An "x" in the Read Phone check box indicates that AT&TSet will display the current programming for the selected extension. Select the OK button. If you did not select the Read Phone check box, AT&TSet will display a blank screen for the telephone type you selected (that is, there is no programming information).
Page 217: Sample At&Tset File For Another Extension
Using AT&TSet Figure 5-18. Sample AT&TSet File for Another Extension Note that the Extension label notifies you which extension you are currently programming. Whenever you are unsure which extension you are programming, look at this label in the AT&TSet file. At this point you may program this extension using the same procedures described earlier in "Extension Programming Tasks"...
Page 218: Setting The Automatic Line Selection
Using AT&TSet Setting the Automatic Line Selection As System Manager, you can use AT&TSet to set the Automatic Line Selection for each extension. Automatic Line Selection is the order in which the users are connected to idle lines when they lift the telephone handset or press the speaker button.
Page 219: Setting The Line Ringing Options For Line Buttons
Using AT&TSet Figure 5-19 Automatic Line Selection Dialog Box Select the Start Again... button. Select line and intercom buttons in the order in which you want the user to access them. When you are finished, select the OK button. Setting the Line Ringing Options for Line Buttons AT&TSet enables you to set the ringing options for line buttons.
Page 220: Line Ringing Options Dialog Box
Using AT&TSet Select Change Button Programming. . . from the Programming menu. The tine Ringing Options dialog box appears. Figure 5-20. Line Ringing Options Dialog Select the type of line ringing. Select the OK button. 5-43...
Page 221: At&Tset Menu Bar Options
Using AT&TSet AT&TSet Menu Bar Options AT&TSet provides the following options in the menu bar: File Programming Help This section describes the options contained in each AT&TSet menu. File The File menu contains the following options: Open... Save Save As... Convert to Write to Telephone...
Page 222 Using AT&TSet Enables you to create a new AT&TSet file for MLS-6, MLC-6, MLS-12, MLS- 12D, MLS-18D, MLS-34D, or standard telephones. When selected, this option presents the current programming of your telephone. If you selected a telephone type that has more buttons than your telephone, you will notice additional blanks buttons in the new file.
Page 223 Using AT&TSet Read from Telephone... Accesses and displays the current programming of your telephone. Print Setup... Displays the Windows printer setup window, enabling you to modify the printer settings (for example, printer type). Print Labels... Prints the features programmed on the buttons in a format that is consistent with the set labels.
Page 224 Using AT&TSet Programming The Programming menu contains the following options: Button Information... Change Button Programming... Change Button Label... Extension Name... Personal Speed Dial List... System Speed Dial List.. Automatic Line Selection... Use Button When Programming Phone Skip Button When Programming Phone Use All Buttons Skip All Buttons Program Another Extension...
Page 225 Using AT&TSet Change Button Label... Enables you to change the label for a button. Extension Name... Enables you to program the Extension Name for the extension. This option can only be used on PARTNER II Release 3.1 and PARTNER PLUS Release 3.1 systems.
Page 226 Using AT&TSet Skip Button When Programming Phone Instructs the system not to program the selected button in the file to the associated button on the telephone when the Write to Telephone option is selected from the File menu. Use All Buttons Instructs the system to program all of the buttons in the file to the associated buttons on the telephone when the Write to Telephone option is selected from the File menu.
Page 227 Using AT&TSet Help The Help menu contains the following options: Contents Search for Help on... How to Use Help Feature Browser About AT&TSet... Contents Displays the topics in on-line Help. Search for Help on... Opens the Search dialog box for on-line Help. You can look up Help information by entering keywords in the dialog box.
Page 228: Using Log Viewer
Using Log Viewer Overview This chapter provides the following information: a definition of Log Viewer helpful hints when using Log Viewer the procedures for running Log Viewer the tasks you will perform regularly while using Log Viewer a description of all the Log Viewer menu options...
Page 229: What Is Log Viewer
Using Log Viewer What Is Log Viewer? Log Viewer is an application that enables you to view entries that are stored in the PassageWay call log. The call log stores a record entry of the following calls: Every call you make from the Dial buttons of a card or Quick Dials in an AT&TCall file.
Page 230: Log Viewer Window
Using Log Viewer Figure 6-1. Log Viewer Window The call log can store a maximum of 8,000 entries. When this maximum is reached, the oldest call entry (that is, entry 1) is overwritten by the newest entry (that is, entry 8001 ). Each call log entry consists of the following components: the primary and secondary labels of the card associated with the call.
Page 231 Using Log Viewer If there was no Caller ID for an incoming call, one of the following messages may be displayed: — "Not Available," which indicates that there was no Caller ID associated with the call. — "Not Inspected," which indicates that the call was never inspected for Caller ID.
Page 232: Helpful Hints
Using Log Viewer Helpful Hints When using Log Viewer, keep in mind the following information: When the Log Viewer window is open, select the Refresh option from the View menu to make sure you are viewing all of the entries you have specified.
Page 233: Tasks
Using Log Viewer Tasks This section describes the tasks that you will use with the Log Viewer. Deleting Entries from the Call Log To delete entries from the call log: Select the entries that you want to delete from the Log Viewer window. If you want to select all of the entries in the Log Viewer, select Select All from the Edit menu.
Page 234 Using Log Viewer Select the OK button. The entries are deleted from the log and added to the archive file. — If you do not want to add these entries to the call log archive file, select Delete from the Edit menu. The PassageWay Log Viewer dialog box appears, displaying the number of entries that will be deleted from the call log.
Page 235: Printing Log Entries
Using Log Viewer Printing Log Entries Log Viewer enables you to print the entries that are displayed in its window. To print log entries: Using the Filter/Sort Options option from the View menu, view the calls that you want to print. The specified calls are displayed in the Log Viewer window.
Page 236: Preferences Dialog Box
Using Log Viewer To set the preferences: Select Preferences. . . from the Setup menu. The Preferences dialog box appears. Figure 6-4. Preferences Dialog Box Select the preferences you want. Select the OK button.
Page 237: Sorting Call Log Entries
Using Log Viewer Sorting Call Log Entries Log Viewer enables you to specify the criteria for sorting call log entries and the order in which these sorted entries are displayed. You can sort the displayed entries according to the following criteria: text label telephone number account number...
Page 238: Filter/Sort Options Dialog Box
Using Log Viewer Figure 6-5. Filter/Sort Options Dialog Box Select the option button of the Sort By option you want. Select the option button of the Order option you want. Select the OK button. The Log Viewer displays the call log entries in the order in which you requested.
Page 239: Specifying The Calls To Be Displayed
Using Log Viewer Specifying the Calls to be Displayed Log Viewer enables you to specify which call log entries you want displayed in the Log Viewer window. You can specify entries according to the following criteria: text label telephone number account number date call type...
Page 240 Using Log Viewer Figure 6-6. Filter/Sort Options Dialog Box Select the filtering options you want. Select the OK button. Log Viewer displays the calls that you specified. The top of the window displays the viewing selection. 6-13...
Page 241: Log Viewer Menu Bar Options
Using Log Viewer Log Viewer Menu Bar Options Log Viewer provides the following options in the menu bar: File Edit V i e w Setup Help This section describes the options contained in each Log Viewer menu. 6-14...
Page 242 Using Log Viewer File The File menu contains the following options: Print View Print Setup... Exit Print View Prints the entries that meet the criteria you specified. Print Setup... Displays the Windows printer setup window, allowing you to modify the printer settings (for example, paper size and orientation).
Page 243 Using Log Viewer Edit The Edit menu contains the following options: Copy Delete Move to Archive Select All Copy Copies the currently selected information from the Log Viewer window and places it in the Windows Clipboard. Delete Deletes the currently selected information from the Log Viewer window. Once deleted, this information is no longer present in the call log.
Page 244 Using Log Viewer View The View menu contains the following options: Filter/Sort Options... Refresh Hide Account Field Filter/Sort Options... Enables you to specify which calls you want displayed in the Log Viewer (that is, filter), and the order in which you want the calls displayed (that is, sort). Refresh Updates the information displayed in the Log Viewer.
Page 245 Using Log Viewer Setup The Setup menu contains the Preferences option. Preferences... Enables you set Log Viewer to perform the following procedures automatically: delete entries after a specified number of days add automatically deleted entries to an archive file display a warning when a specified percentage of the call log is filled Help The Help menu contains the following options: Contents...
Page 246 Using Log Viewer How to Use Help Describes how to use the on-line help for Log Viewer. About PassageWay Log Viewer Displays the Log Viewer version number, the number of entries currently in the view (that is, the number of entries that meet the criteria you specified), the capacity of the call log, and the number of entries in the call log.
Page 247 Using Log Viewer 6-20...
Page 248: Using At&Tconnect
Using AT&TConnect Overview This chapter provides the following information: a description of AT&TConnect how to access AT&TConnect tasks you may have to perform with AT&TConnect a description of all the AT&TConnect menu options...
Page 249: What Is At&Tconnect
Using AT&TConnect What Is AT&TConnect? AT&TConnect is the manager for all the PassageWay applications. Even when a user is not using a PassageWay application, but is using the adapter in Autodial mode (or "Hayes" mode), the AT&TConnect software ensures correct operation of the serial port.
Page 250: At&Tconnect Window
Using AT&TConnect Figure 7-1. AT&TConnect Window...
Page 251: Tasks
Using AT&TConnect Tasks This section provides tasks that you may have to perform while using the PassageWay applications. Accessing the Events Log If you are having problems with PassageWay and receive support from AT&T, you may be asked to access the Events Log. The Events Log records certain events for information purposes only and is used for diagnosing a problem.
Page 252: Events Log Dialog Box
Using AT&TConnect Figure 7-2. Events Log Dialog Box When finished, select the OK button.
Page 253: Changing The Com Port
Using AT&TConnect Changing the COM Port If for some reason you connect the PassageWay adapter to a different COM port perform the following steps: NOTE: You cannot select a new COM port for the PassageWay adapter while PassageWay applications other than AT&TConnect are running.
Page 254: Specifying The Version Of Your Partner System
Using AT&TConnect Specifying the Version of Your PARTNER System If your PARTNER system is upgraded to a new version or release, you must provide the updated information to AT&TConnect. NOTE: You cannot change the PARTNER system information while PassageWay applications other than AT&TConnect are running. To update the PARTNER system information: Select Configure System.
Page 255: Changing The Labels Of The Line Buttons
Using AT&TConnect Select the appropriate information, and then select the Continue button. If you do not have a PARTNER II Release 3.0 or later system, the AT&TConnect Setup - Line Labels dialog box appears. In this case, proceed to step 4. If you have a PARTNER II Release 3.0 or later system, the AT&TConnect Setup - Caller ID Inspect Feature dialog box appears.
Page 256: Sample At&Tconnect Setup - Line Labels Dialog Box
Using AT&TConnect Select the Continue button. If you do not have a PARTNER II Release 3.0 or later system, the AT&TConnect Setup - Line Labels dialog box appears (Figure 7-5). In this case, proceed to step 4. If you have a PARTNER II Release 3.0 or later system, the AT&TConnect Setup - Caller ID Inspect Feature dialog box appears.
Page 257: Sample At&Tconnect Setup - Edit Line Label Dialog Box
Using AT&T Connect Click on the button whose label you want to change. The AT&TConnect Setup - Edit Line Label dialog box appears. Figure 7-6. Sample AT&TConnect Setup - Edit Line Label Dialog Box Enter the new label (up to four characters) and select the OK button. The AT&TConnect Setup - Edit Line Label dialog box closes, and the new label is displayed.
Page 258: Programming A Caller Id Inspect Button
Using AT&TConnect Programming a Caller ID Inspect Button To program a Caller ID Inspect button: NOTE: You can program a Caller ID Inspect button only if you have a PARTNER II Release 3.0 or later system. Also, you cannot program a Caller ID Inspect button while PassageWay applications other than AT&TConnect are running.
Page 259 Using AT&TConnect Figure 7-7. Sample AT&TConnect Setup - Caller ID Inspect Feature Dialog Box Select the button that you want to program as an Caller ID Inspect button. The selected button displays "Inspect." Select the Continue button. The AT&TConnect Setup - Line Labels dialog box appears. 7-12...
Page 260: Testing The Passageway Adapter
Using AT&TConnect Select the Continue button. The AT&TConnect Setup dialog box appears. Select the OK button. Testing the PassageWay Adapter If you are having problems with PassageWay Solution, perform the following steps: NOTE: You cannot test the PassageWay adapter while PassageWay applications other than AT&TConnect are running.
Page 261 Using AT&TConnect Continue to respond to the AT&TConnect Adapter Test dialog boxes. When the test is completed, the AT&TConnect Adapter Test message box appears, displaying the results of the test. NOTE: If the PassageWay Test fails, refer to Chapter 9. Select the OK button.
Page 262: At&Tconnect Menu Bar Options
Using AT&TConnect AT&TConnect Menu Bar Options AT&TConnect provides the following options in the menu bar: File Setup H e l p This section describes the options contained in the AT&TConnect menus. File The File menu contains the Exit option. Exit Exits the AT&TConnect software.
Page 263 Using AT&TConnect COM Port... Enables you to select the COM port for your PassageWay adapter. Configure System.. Enables you to modify the system configuration information. Test Adapter Activates a self-test of the PassageWay adapter. Events Log... Records certain events for information purposes only and is used for diagnosing a problem.
Page 264 Using AT&TConnect Search for Help on... Enables you to access Help information on a certain topic. How to use Help Describes how to use the on-line help for AT&TConnect. About AT&TConnect... Displays the AT&TConnect version number, the PassageWay API DLL version number, and the number of PassageWay applications (clients) that are currently active.
Page 265 Using AT&TConnect 7 - 1 8...
Page 266: Using Autodialing Applications With Passageway Solution
Using Autodialing Applications with PassageWay Solution Overview This chapter provides information for using other Windows applications with PassageWay Solution. Most applications that are designed to autodial (using the Hayes' command set) can work with PassageWay Solution. Using Autodialing Applications Windows applications such as personal information managers (PIMs), schedulers, and the Windows Cardfile dial phone numbers via modems using the Hayes' command set.
Page 267: Setting Up Passageway Solution
Using Autodialing Applications with PassageWay Solution Modems communicate back to the PC, sending messages such as "OK" and "Error." Most autodialing applications do not look for the modem to respond. There are some autodialing application programs that rely on the modem feedback.
Page 268: Setting Up Your Application
Using Autodialing Applications with PassageWay Solution Setting Up Your Application Set the following parameters for your application: Baud Rate PassageWay requires that the application use 1200 baud. COM Port Make sure you select the same COM port that is connected to PassageWay.
Page 269: Helpful Hints
Using Autodialing Applications with PassageWay Solution Helpful Hints Keep in mind the following information when using PassageWay Solution with autodialing applications: Make sure all phone numbers used are appropriate for your PARTNER system. Don't continue your application until the call is completely dialed. Many applications have a dialog box with a message such as "Pick up Phone: OK."...
Page 270: Troubleshooting
Troubleshooting Overview This chapter provides information that can assist you in solving problems that you might encounter with PassageWay Solution. This chapter is divided into the following sections: "Troubleshooting AT&TConnect" "Troubleshooting AT&TCall" "Troubleshooting AT&TSet" "Troubleshooting AT&TBuzz" Refer to the appropriate section to find the information required to solve your particular problem.
Page 271: Troubleshooting At&Tconnect
Troubleshooting Troubleshooting AT&TConnect This section presents some common problems that you might encounter while using AT&TConnect. For each problem, a strategy is presented that you can follow to isolate and solve your problem. Problem 1: AT&TConnect will not run. It displays the message This application requires a serial port and terminates.
Page 272 Troubleshooting Type comcheck and press The status of each COM port in your PC is displayed. The following is a sample of what you may see: COMCheck V1.0 (c)1993 AT&T Serial port detection program Port Detected ----- ---------- COM1 COM2 COM3 COM4 If this procedure reveals that your PC has no active COM ports or only COM1...
Page 273 Troubleshooting Problem 2: AT&TConnect displays its Communications Error dialog box within a few seconds after it is run This message indicates that AT&TConnect cannot communicate properly with your PassageWay adapter. This message can appear for one of the following reasons: Your PassageWay adapter is not connected properly to your PC serial port and/or your telephone.
Page 274: At&Tconnect - Communications Error Dialog Box
Troubleshooting AT&TConnect cannot communicate properly with your PassageWay adapter. Please follow the steps below, in order, to resolve the problem: Verify that the adapter is present and properly connected to your telephone and PC serial port. If the adapter is not present, you cannot use PassageWay to control your telephone, and you must Press the "Quit"...
Page 275 Troubleshooting You should follow the instructions provided on this dialog box to troubleshoot the problem. These instructions ask you to verify the following items: The PC-side and phone-side cabling associated with your PassageWay adapter is properly connected. Insure that the 7-foot phone cord is completely inserted into both the jack marked "Line"...
Page 276 Troubleshooting COM ports, and you could erroneously administer AT&TConnect to use this same COM port. When selecting a serial port for AT&TConnect to use, you should be careful that the COM port you select is not already being used by another device in your PC. AT&TConnect’s software-based adapter test passes.
Page 277 Troubleshooting Failure Code 131, 132, 133, or Things to Try Meaning Make sure you have The PC and the selected the proper PassageWay COM port in adapter cannot AT&TConnect. communicate over your serial port. Try replacing any RS-232 cables or adapters you are using between your PC’S COM port and...
Page 278 Troubleshooting 134 or 141 200 and above Problem 3: AT&TConnect will not work on COM3 or COM4 By default many PCs are not configured to permit the simultaneous use of three or more COM ports. Specifically, most PCs are configured such that COM ports are grouped into pairs: COM1 is paired with COM3, and COM2 is paired with COM4.
Page 279 Troubleshooting If you cannot get AT&TConnect to work properly on COM3, check if another device is using COM1 at the same time. Similarly, if you cannot get AT&TConnect to work on COM4, determine if another device is using COM2 at the same time.
Page 280: Troubleshooting At&Tcall
Troubleshooting Troubleshooting AT&TCall This section presents some common problems you might encounter using AT&TCall For each problem, a strategy is presented that you can follow to isolate and solve your problem. Problem 1: AT&TCall does not dial or turn on the speaker AT&TConnect must be running in order for AT&TCall to dial using your telephone.
Page 281 Troubleshooting If the number dialed includes extra unexpected digits either before or after the number, you probably have a dialing prefix and/or suffix enabled for all cards in this bank. To disable an unwanted prefix or suffix, select Dial Options from the Setup menu and select the checkboxes to disable the prefix or suffix.
Page 282: Troubleshooting At&Tset
Troubleshooting Troubleshooting AT&TSet This section describes some common problems you might encounter while using AT&TSet. For each problem, a strategy is presented that you can follow to isolate and solve your problem. Problem 1: AT&TSet does not permit you to program or read your telephone AT&TConnect must be running in order for AT&TSet to program and/or read your telephone.
Page 283 Troubleshooting Double-click on the AT&TConnect icon to display its window, then select Configure System. . . from AT&TConnect’s Setup menu. Note that all PassageWay applications (other than AT&TConnect) must be closed in order to select this option. If any applications are still running, this option will be disabled.
Page 284 Troubleshooting Problem 3: AT&TSet gives you an error message while programming your telephone (Attempt to replace feature X with feature Y failed. . .) This error occurs whenever AT&TSet attempts to program a particular feature and the PARTNER system does not permit the operation to take place. Generally, AT&TSet knows which operation the PARTNER system will permit and which it will not, and you will generally not be able to select invalid features for a given button.
Page 285: Troubleshooting At&Tbuzz
Troubleshooting Troubleshooting AT&TBuzz This section describes some common problems you might encounter while using AT&TBuzz. For each problem, a strategy is presented that you can follow to isolate and solve your problem. Problem 1: Your phone rings, but no call records appear in the AT&TBuzz window AT&TConnect must be running in order for AT&TBuzz to display records for incoming calls.
Page 286 Troubleshooting Problem 4: AT&TBuzz is running in Match to AT&TCall File mode and you receive calls from numbers that are in the associated AT&TCall file, but AT&TBuzz does not find any matches Your area code is probably incorrect. Verify that your correct area code is displayed in the Options dialog box.
Page 287 Troubleshooting 9-18...
Page 288: Appendix A: Menu Trees
Appendix A: Menu Trees This appendix contains the menu trees for the PassageWay applications.
Page 289: Appendix A: Menu Trees
Appendix A: Menu Trees Figure A-1. AT&TBuzz Menu Tree...
Page 290: A-2. At&Tcall Menu Tree
Appendix A: Menu Trees Figure A-2. AT&TCall Menu Tree...
Page 291: A-3. At&Tset Menu Tree
Appendix A: Menu Trees Figure A-3. AT&TSet Menu Tree...
Page 292: A-4. Log Viewer Menu Tree
Appendix A: Menu Trees Figure A-4. Log Viewer Menu Tree...
Page 293: A-5. At&Tconnect Menu Tree
Appendix A: Menu Trees Figure A-5. AT&TConnect Menu Tree...
Page 294: B Appendix B: Pc Serial Ports
Appendix B: PC Serial Ports Overview This appendix provides detailed information about PC serial ports, including background information about what they are and how they work, how Microsoft Windows 3.1 manages them, how to resolve problems using COM3 or COM4 under Windows, and how to choose serial port hardware that is well-suited to PassageWay Solution.
Page 295: Background
Appendix B: PC Serial Ports Background Serial ports (also sometimes referred to as communications ports or COM ports) are hardware interfaces which permit your PC’s microprocessor to communicate with peripheral devices using a communications standard called RS-232 (hence, serial ports are also sometimes referred to as RS-232 ports). Many common computer accessories make use of serial ports, including serial mice, modems, serial printers, and the PassageWay adapter.
Page 296 Appendix B: PC Serial Ports represents a small region of the microprocessor’s input/output memory space which is used to pass data back and forth to the serial port. This memory region acts something like a mailbox: outgoing mail (data from the microprocessor to be transmitted to the peripheral device) is placed in the mailbox by the owner (the microprocessor) to be picked up by the mail carrier (the serial port hardware) for subsequent delivery to the destination party (the...
Page 297 Appendix B: PC Serial Ports denoted IRQ0, IRQ1, and so on, up through IRQ15), the microprocessor must take the appropriate action for the device associated with that IRQ. If there is a mix-up, or if more than one device attempts to use the same IRQ at the same time, a conflict occurs, and the outcome is often unpredictable and usually undesirable (for example, the computer may "hang").
Page 298 Appendix B: PC Serial Ports associated with them (recall that most PCs require the IRQs used by each active device to be unique to avoid conflicts). To understand why, it's useful to recall what the PC world was like before the widespread availability of products like Windows.
Page 299: Serial Ports Under Windows 3.1
Appendix B: PC Serial Ports Serial Ports Under Windows 3.1 Unlike the DOS-only world of yesterday, today’s multitasking environments like Windows permit the microprocessor to communicate with up to four active serial port devices at the same time (COM1 through COM4). For example, under Windows, if you are using a serial mouse (on COM1 ) within a terminal emulator program which operates a data modem (on COM2), while using a fax board (on COM3) to transmit or receive a fax "in the background,"...
Page 300: Workarounds And Solutions To The Irq Conflict Problem
Appendix B: PC Serial Ports Workarounds and Solutions to the IRQ Conflict Problem It is important to remember that the IRQ conflict is a problem in hardware; it cannot be resolved in software alone. Consequently, there are only three alternatives for working around or resolving it: Workaround 1: Configure your serial devices such that you use only two at any one time, and those two use serial ports with unique IRQs.
Page 301 Appendix B: PC Serial Ports Given the scenario described in item (1) above (that is, a mouse on COM1 a fax/modem card on COM2, and PassageWay Solution on COM3), you might buy a bus mouse and configure it to use, say, IRQ2 or IRQ5. This would then permit you to move PassageWay Solution onto COM1 (IRQ4), where it could then be used simultaneously with both the mouse and the fax/modem.
Page 302 Appendix B: PC Serial Ports Windows to monitor IRQ5 rather than IRQ4 for the COM3 serial port – this is accomplished using the Windows Control Panel under the "Ports" option (see your Windows documentation for details). If you attempt this solution, you must be certain that you do not choose an IRQ which is in use by some other device in your system –...
Page 303: Selecting An Add-In Serial Port Card
Appendix B: PC Serial Ports Selecting an Add-In Serial Port Card This section presents advice on how to choose an add-in serial port card for use with PassageWay Solution. Because PassageWay Solution does not have any unique requirements with respect to serial ports, this advice applies generically to selecting a serial port for use with any peripheral.
Page 304 Appendix B: PC Serial Ports PassageWay Solution operates at a relatively high data rate (19.2 kbps, or 19200 baud), and it relies on Windows to manage the flow of data through your PC’s serial port. Depending upon your configuration, Windows may have problems maintaining high data rates through traditional serial ports.
Page 305 Appendix B: PC Serial Ports B-12...
Page 306 Appendix C: Running AT&TBuzz in Export via Paste Link DDE Mode The Microsoft Windows operating system provides the Dynamic Data Exchange (DDE) method for transferring data between applications. One form of DDE supports a registered clipboard format called "Link." When associated with the application’s Copy and Paste Link commands, the Link clipboard format allows the user to establish DDE conversations between applications by copying a data item in one application and paste linking it into the other.
Page 307 Appendix C: Running AT&TBuzz in Export via Paste Link DDE Mode where: handle is an integer that refers to the handle of the telephone call. caller id is the telephone number of the calling party. line label is the label of the line that the call came in on. call origin info is the complete call origin string.
Page 308 Glossary AT&TBuzz Application that enables you to manage incoming calls (answer, hold, or drop) and view Caller ID (when available) for each call appearing at your telephone. AT&TCall A card file application that enables you to maintain information such as names, addresses, and telephone numbers.
Page 309 Glossary call log A PassageWay file that stores an entry of every call you make from the Dial buttons of a card or Quick Dials in an AT&TCall file, and incoming calls you receive while AT&TBuzz is running. call log archive file A file in which you may store call log entries.
Page 310 Glossary Log Viewer An application that enables you to view call entries that are stored in the PassageWay call log. standard phones Industry-standard single-line rotary or touch-tone telephones, including feature phones with built-in feature buttons and lights. system phone AT&T telephones specifically designed to work with the PARTNER system. These include the MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, and MLC-6 model telephones.
Page 311: Glossary Gl
Glossary GL-4...
Page 312 Index account code options, setting in an AT&TCall file, 4-55 always on top, setting, 4-56 answering calls, 3-11 area code, setting for AT&TBuzz, 3-17 AT&TBuzz, accessing the Log Viewer, 3-11 always on top, 3-18 answering a call, 3-11 Caller ID messages, 3-7 changing the AT&TCall file associated with AT&TBuzz, 3-13 creating a new card in the associated...
Page 313 Index exporting information, 4-44 file tasks, 4-38 helpful hints, 4-37 hiding the card display, 4-65 importing files into AT&TCall, 4-45 making a call from the dialpad, 4-41 making a call from a card, 4-62 making a call from a Quick Dial, 4-71 menu descriptions, 4-73 menu tree, A-3 opening files, 4-48...
Page 314 Index autodialing applications, helpful hints, 8-4 using with PassageWay, 8-1 Automatic Inspect mode, setting, 3-18 Auto-Drop, setting, 3-15 Auto-Hold, setting, 3-15 button labels, changing in AT&TSet, 5-12 printing in AT&TSet, 5-18 call log, deleting entries from, 6-6 description, 6-2 printing entries from, 6-8 call records, selecting, 3-14 Caller ID,...
Page 315 Index field labels, changing in AT&TCall, 4-60 file tasks, AT&TCall, 4-38 helpful hints, AT&TBuzz, 3-10 AT&TCall, 4-37 autodialing applications, 8-4 Log Viewer, 6-5 importing, AT&TCall, 4-45 Inspect button, programming, 7-11 installation, overview, 2-1 installing, PassageWay software, 2-11 PassageWay adapter, 2-7 Index-iv line buttons, changing the labels, 7-8...
Page 316 Index notes, accessing in AT&TCall, 4-60 PARTNER system, specifying the version, 7-7 PassageWay, components, 2-2 installation overview, 2-1 overview, 1-1 requirements, 2-5 user responsibilities, 1-3 PassageWay adapter, installing, 2-7 testing, 7-13 PassageWay software, installing, 2-11 password, administering for an AT&TCall file, 4-53 removing from an AT&TCall file, 4-54 printing, AT&TCall card list, 4-49...
Page 317 I n d e x tasks, AT&TBuzz, 3-11 AT&TCall, 4-38 card, 4-60 Log Viewer, 6-6 Quick Dial, 4-66 technical support, 1-4 timer, using in AT&TBuzz, 3-21 using in AT&TCall, 4-65 writing a file to your telephone, 5-28 Index-vi...

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Avaya Partner 18 Connection Manual

1 Introduction

2 Installing and Setting up Passageway Solution

5 Using At&Tset

6 Using Log Viewer

7 Using At&Tconnect

8 Using Autodialing Applications with Passageway Solution

9 Troubleshooting

Appendix A: Menu Trees

Appendix A: Menu Trees

Quick Links

Troubleshooting

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Summary of Contents for Avaya Partner 18