Avaya 1600 Series Installation And Maintenance Manual page 65

Table 2: Possible Error and Status Messages During Installation of 1600 Series IP
Deskphones (continued)
Message
Gatekeeper
Error
Gateway Error
Incompatible
Invalid file
IP Address
Error
License Error
Limit Error
NAPT Error
Network
connectivity
has been lost.
Trying to re-
establish...
No Ethernet
http://ArtTel.ru
Cause/Resolution
CAUSE: The gatekeeper rejects the registration attempt for an
unspecified reason.
RESOLUTION: Review gatekeeper/call server administrations,
including IP network parameters.
CAUSE: DEFINITY Release 8.4 does not have an H.323 station
extension for this deskphone.
RESOLUTION: On the station administration screen, ensure the DCP
set being aliased for this IP deskphone has an H.323 station extension
administered, in accordance with switch administration instructions.
Since the 1600 Series IP Telephones are not supported on DEFINITY
Release 8.4, you must upgrade to a release that does support these
deskphones.
CAUSE: This release of the call server does not support the current
version of the IP deskphone.
RESOLUTION: Upgrade to the current version of Avaya Aura
Communication Manager (3.1 or later) software.
CAUSE: The deskphone does not have sufficient room to store the
downloaded file.
RESOLUTION: Verify the proper filename is administered in the script
file, and that the proper application file is located in the appropriate
location on the HTTP/HTTPS server.
CAUSE: The gatekeeper reports an invalid IP address.
RESOLUTION: This should never happen. Contact Avaya.
CAUSE: The call server does not support IP telephony.
RESOLUTION: Contact Avaya to upgrade your license.
CAUSE: The call server has reached its limit of IP stations.
RESOLUTION: Unregister deskphones not in use, or contact Avaya to
upgrade your license.
CAUSE: A device between the deskphone and the call server is
invoking Network Address Port Translation, which the 1600 Series IP
Telephones do not support.
RESOLUTION: Contact the System Administrator to remove or
re-administer the device.
CAUSE: The deskphone has detected a loss of signal on the Ethernet
interface lasting longer than about one second.
RESOLUTION: Check power and cabling.
CAUSE: When first plugged in, the IP deskphone is unable to
communicate with the Ethernet.
RESOLUTION: Verify the connection to the Ethernet jack, verify the jack
is Category 5, verify power is applied on the LAN to that jack, etc.
Installation Error and Status Messages
Issue 5 April 2014
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