Avaya ETR 6 User Manual
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Avaya ETR 6 User Manual

Ip office essential edition partner version etr phone
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See also: Installation Manual
IP Office Essential Edition
PARTNER Version ETR Phone User
Guide
- Issue 1a - (16 May 2010)

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Summary of Contents for Avaya ETR 6

  • Page 1 IP Office Essential Edition PARTNER Version ETR Phone User Guide - Issue 1a - (16 May 2010)
  • Page 2 Avaya is not responsible for the contents or reliability of any linked Web sites consent of Avaya can be a criminal, as well as a civil, offense under the referenced within this site or documentation(s) provided by Avaya. Avaya is applicable law.

  • Page 3: Table Of Contents

    Contents Contents ETR Telephones 1.1 Fixed Buttons ..............9 1.2 Ringing Patterns ..............9 1.3 Dial Tones ..............9 1.4 Light Patterns ..............10 1.5 Adjusting the Telephone Display ..............10 Basic Call Handling 2.1 Making Calls ..............12 2.2 Answering Calls ..............

  • Page 5: Etr Telephones

    Chapter 1. ETR Telephones PARTNER Version ETR Phone User Guide Page 5 IP Office Essential Edition - Issue 1a (16 May 2010)
  • Page 7 ETR Telephones: 1. ETR Telephones The IP Office PARTNER Version supports the ETR Series of Avaya phones. The models supported are the ETR 6D, ETR 18D and ETR 34D phones. Feature ETR 6 ETR 6D ETR 18 ETR 18D ETR 34D...

  • Page 8: Ip Office Essential Edition - Issue 1A (16 May

    ETR 18/ETR 18D The ETR 18 does not include a display. The ETR 18D includes the display. ETR 34D The number of ETR 34D phones supported is limited to a maximum of 4 (with a maximum of 2 per ETR6 base card). PARTNER Version ETR Phone User Guide Page 8 IP Office Essential Edition...

  • Page 9: Fixed Buttons

    ETR Telephones: 1.1 Fixed Buttons In addition to the line buttons, the telephones have some or all of the following fixed buttons, which are already imprinted: · INTERCOM (not labeled) Press to make or answer a call to or from another extension. If you receive a call on a T1 line with Direct Inward Dialing (DID), and you cannot access that line from a line button, the call will appear on your Intercom button.

  • Page 10: Light Patterns

    1.4 Light Patterns Some buttons have a green light and a red light. The meaning of these lights varies depending on whether the button is used to access an outside line or pool, is programmed with a system feature, or is programmed for Auto Dialing an extension number (Intercom Auto Dial button).

  • Page 11: Basic Call Handling

    Chapter 2. Basic Call Handling PARTNER Version ETR Phone User Guide Page 11 IP Office Essential Edition - Issue 1a (16 May 2010)

  • Page 12: Making Calls

    2. Basic Call Handling 2.1 Making Calls You can make a call by dialing an outside telephone number or an extension number. · If the telephone number is one that is used frequently called it can be stored and dialed as a personal speed dial or using an auto dial button.

  • Page 13: Answering Calls

    Basic Call Handling: Making Calls 2.2 Answering Calls You can answer telephone calls that are ringing your extension or at another extension. If you regularly pick up calls for a specific extension you can program a call pickup button for that specified extension. To answer a call ringing at your own extension 1.

  • Page 14: Using Handsfree

    2.3 Using Handsfree The ETR 6D, ETR 18D, ETR 34D telephones each have a speaker and microphone which you can turn on by pressing SPKR · In addition, on the ETR 6D, ETR 16D and ETR 34D telephones, you can turn just the microphone on and off by pressing MIC/HFAI.

  • Page 15: Adjusting The Volume

    Basic Call Handling: Hands-Free Answer on Intercom 2.5 Adjusting the Volume While the phone is idle or ringing, you can adjust the ringer volume. When the phone is connected to a call you can adjust the speaker or handset volume. To adjust the ringer volume 1.

  • Page 16: Conferencing Calls

    2.8 Conferencing Calls The Conference feature allows you to conference other parties (including yourself) into a call. The system supports multiple conferences of up to 64 parties in total, including up to 2 external analog trunk in each conference. To create a conference call 1.

  • Page 17: Advanced Features

    Chapter 3. Advanced Features PARTNER Version ETR Phone User Guide Page 17 IP Office Essential Edition - Issue 1a (16 May 2010)

  • Page 18: Feature And Intercom Codes

    3. Advanced Features 3.1 Feature and Intercom Codes Intercom Codes The following features are accessed by pressing an idle intercom button. The two intercom buttons are the programmable buttons at the bottom. Feature Dial Summary Call Pickup Intercom 6 Answer the longest waiting call ringing at an extension. <Extension Number>...

  • Page 19: Using Feature Codes

    Advanced Features: Feature and Intercom Codes Using Feature Codes There are a wide range of features that can be used with your extension. They are accessed by pressing FEATURE and dialing the required feature code. Depending on the feature be used this is done either when the phone is idle or during a call.

  • Page 20: Naming Your Extension

    3.2 Naming Your Extension You can assign a name to your extension, up to 15 characters long. The name is then displayed on the phone and also on other extensions when you make or receive calls. To change your extension name (ETR 18D/34D) 1.

  • Page 21: Absent Text Messages

    Advanced Features: Naming Your Extension 3.3 Absent Text Messages The absent text message feature assists internal callers by displaying a message on their telephone. When another extension calls your extension, your active absent text message appears on the caller's display. This feature is only supported on ETR 18D and ETR 34D telephones.

  • Page 22: Forwarding Calls

    3.4 Forwarding Calls All external, internal and transferred calls directed to your extension can be diverted to a different internal extension number. You can enter the destination extension telephone number and select when calls are redirected using a programmed button. Before you can automatically forward calls you need to assign the feature to a button with lights.

  • Page 23: Call Coverage

    Advanced Features: Forwarding Calls 3.5 Call Coverage Call coverage is used to redirect all intercom, transferred, DID and outside calls on lines assigned to your, or to another extension. When call coverage is in use, covered calls are routed to the covering extension after a specified number of rings set by the system administrator.
  • Page 24 · Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then place it back in the cradle. PARTNER Version ETR Phone User Guide Page 24 IP Office Essential Edition - Issue 1a (16 May 2010)

  • Page 25: Auto Dialing

    Advanced Features: Call Coverage 3.6 Auto Dialing Auto dialing uses numbers stored under one of the phone's programmable buttons. Whenever a number need to be dialed, pressing the button will dial the stored number. To use an auto dial button 1.

  • Page 26: Locking Your Extension

    3.7 Locking Your Extension You can use the lock feature to prevent unauthorized people from making outside calls from your extension while you are away from the extension. To lock your extension 1. Press FEATURE 21. 2. Dial a four digit code using the 0 to 9 numbers . 3.

  • Page 27: Personal Speed Dials

    Advanced Features: System Speed Dials 3.9 Personal Speed Dials You can create up to 20 personal speed dial codes, 80 to 99, to store frequently dialed numbers. The numbers can be quickly dialed by pressing FEATURE and the two-digit code for that personal speed dial. The personal speed dial numbers programmed for a particular extension can only be used at that extension.

  • Page 28: Account Codes

    3.10 Account Codes The Account Code Entry feature is used to enter an account code up to 6 digit for any outside call, incoming or outgoing. An account code is typically used to identify a department, project, or client for charge-back or tracking purposes. An account code can be either forced or optional.

  • Page 29: Parking Calls

    Advanced Features: Account Codes 3.11 Parking Calls Use this feature to place a call on a special type of hold where it can be retrieved from any extension in the system. · You should park only one call at a time to ensure that you know which caller you are talking to when you retrieve the parked call.

  • Page 30: Do Not Disturb

    3.13 Do Not Disturb Use this feature to be able to press a programmed button to prevent incoming calls for the extension from ringing (lights may still flash). You can still use the extension to make calls or answer calls that are on your extension (for example, line appearance calls).

  • Page 31: Voice Mailbox Transfer

    Advanced Features: Do Not Disturb 3.14 Voice Mailbox Transfer You can transfer a caller to directly to an extension's voice mailbox for the caller to leave a message without first ringing the extension. This feature is useful when you know that the extension user is not present and has not set do not disturb. You can program a voice mailbox transfer button to transfer a caller directly to a voice mailbox by pressing the button and then dialing the mailbox subscriber's extension number.

  • Page 33: Using Voicemail

    Chapter 4. Using Voicemail PARTNER Version ETR Phone User Guide Page 33 IP Office Essential Edition - Issue 1a (16 May 2010)

  • Page 34: 4. Using Voicemail

    4. Using Voicemail Each extension on the system has a voicemail mailbox by default. Except for special cases, for example the extensions connected to the fax machine and loudspeaker, the mailboxes are used when the extension has calls it does not answer within a set time (by default 15 seconds though this can be adjusted for each extension by the system administrator).

  • Page 35: Accessing Your Mailbox

    Using Voicemail: 4.1 Accessing Your Mailbox Your system administrator can also configure other methods of access including access to your mailbox from other phones. Accessing Your Mailbox 1. Press the Intercom 1 or Intercom 2 button and dial 777. 2. If your mailbox has an access code set, you will be prompted to enter it.

  • Page 36: Listening To Your Messages

    4.2 Listening to Your Messages When you log in to your mailbox you are automatically played any new messages. After a message has been played it is marked as being an old message. Old messages are automatically deleted after 24 hours unless you mark the message as saved.

  • Page 37: Record Your Name

    Using Voicemail: Listening to Your Messages 4.3 Record Your Name You can record your name if required. Your name recording is then used for various features such as telling callers which mailbox they have reached rather than just stating the extension number. To record or change your greeting Login to your mailbox.

  • Page 38: Changing Your Access Code

    4.4 Changing Your Access Code You can set an access code for your mailbox. If you set an access code, it will be requested whenever you access the mailbox to collect messages. When changing your access code: · Enter at least four digits. If you enter less than four digits you will be prompted to enter a longer code. ·...

  • Page 39: Changing Your Greeting

    Using Voicemail: Changing Your Access Code 4.5 Changing Your Greeting By default the system will play a general greeting to callers who are directed to your mailbox, stating your extension number, or name if you have recorded on, and askign them to leave a message after the tone. You can override the default greeting with your own personal greeting.

  • Page 40: Voicemail Coverage On/Off

    4.6 Voicemail Coverage On/Off You can chose to have calls to your extension be rerouted to your voicemail mailbox if you do not answer the call within a set number of rings, the default being 3 rings. This is called VMS Cover. The number of rings used for your extension is set by your system administrator.

  • Page 41: Forwarding A Message

    Using Voicemail: Voicemail Coverage On/Off 4.7 Forwarding a Message You can forward a message to a different mailbox or to several mailboxes at the same time. When you forward a message you can record your own comment to the start of the message. To forward a message 1.

  • Page 42: Voicemail Email

    4.9 Voicemail Email You can have notification of new messages sent to your email address. The notification can be a simple alert to tell you that you have a message or a copy of the voicemail message if required. In order to use this feature your system administrator must configure your phone system to use email and enter your email address into the system configuration.
  • Page 43 Using Voicemail: Voicemail Email PARTNER Version ETR Phone User Guide Page 43 IP Office Essential Edition - Issue 1a (16 May 2010)

  • Page 45: Index

    Index Index email alert 42 email notification 42 6D Telephone 7 Extension Lock Absent Text Message 18, 21 Name Account Code 28 Unlock Account Code Entry 18 Active Line Fast Forward message 36 Pickup Feature Button 9 Adjust Ringer Volume 9 Forward 22 Answer a Call 13 Remote...
  • Page 46 Phone Manager 35 Pickup 29 Active Line Call Group Idle Line Please call 21 Privacy On/Off 18 Recall 18 Red Flash 10 Redial 12 Last Number Saved Number Release 18 Remote Call Forwarding 18 Reply 41 Rewind Message 36 Ringer volume 9, 15 Ringing Patterns 9 Save Message 36 Save Number Redial 18...
  • Page 47 PARTNER Version ETR Phone User Guide Page 47 IP Office Essential Edition - Issue 1a (16 May 2010)
  • Page 48 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

This manual is also suitable for:

Etr 18Etr 18dEtr 34dEtr 6dPartner 18d

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