Application notes for configuring sennheiser sd series headsets with avaya 1600 series ip deskphones using cehs-av 03 ehs adapter – issue 1.0 (9 pages)
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Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Release 1.3.6 16-601438 Issue 5 April 2014 http://ArtTel.ru...
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Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them.
The 1600 Series IP Telephone product line supports only the H.323 signaling protocol and work with Avaya Aura™ Communication Manager Release 3.0 or later call servers and Avaya Aura Communication Manager Branch Release 1.1 or later call servers. (Avaya Aura Communication Manager was formerly known as Avaya Distributed Office.)
1600 Series IP Telephone technical and end user documentation. The following documents are available for the 1600 Series IP Deskphones: Avaya 1600 Series IP Deskphones Installation and Maintenance Guide, Document ● Number 16-601438. Avaya one-X™ Deskphone Value Edition 1600 Series IP Deskphone Pre-Installation ●...
Internet Engineering Task Force (IETF) and International Telecommunication Union (ITU). Customer Support For 1600 Series IP Telephone support, call the Avaya support number provided to you by your Avaya representative or Avaya reseller. Information about Avaya products can be obtained at the following URL: http://www.avaya.com/support...
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Introduction 10 1600 Series IP Telephone Installation and Maintenance Guide http://ArtTel.ru...
Introduction The 1600 Series IP Deskphone product line uses Internet Protocol (IP) technology with Ethernet interfaces. The IP deskphones supplement the existing Avaya IP Solutions platform. The 1600 Series IP Deskphones support DHCP and HTTP/HTTPS over IPv4/UDP which enhance the administration and servicing of the deskphones. These deskphones use DHCP to obtain dynamic IP addresses, HTTP or HTTPS to download customized settings for the deskphones, and HTTP only to download the new software version.
HTTP server might be initiated. The software download gives the deskphone upgraded functionality. For subsequent downloads of software upgrades, the Avaya Media Server provides the capability for a remote restart of the IP deskphone. As a consequence of restarting, the 12 1600 Series IP Telephone Installation and Maintenance Guide http://ArtTel.ru...
For Avaya Aura Communication Branch, see the Avaya Aura Communication Manager Branch Device Manager online help. The DHCP server and application are administered as described in the Avaya 1600 Series IP Deskphones Administrator Guide. Issue 5 April 2014 http://ArtTel.ru...
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Series IP Deskphones Administrator Guide. The upgrade script and application files from the Avaya Support Web site, http://www.avaya.com/support, are loaded correctly on the HTTP/HTTPS server. If applicable, the DNS server is administered as described in the Avaya 1600 Series IP Deskphones Administrator Guide. Notes: - Any or all of the server applications mentioned in items 5-8 can be co-resident on the same hardware, subject to the specific restrictions of each individual application.
Powering the 1600 Series IP Deskphone All 1600 Series IP TeleDeskphones can be locally powered with an Avaya approved IP deskphone Power Module Adapter (DC power jack), available separately. The DC input output rating is 5 VDC, 2A. In addition, the deskphones support IEEE 802.3af-standard PoE (Power over Ethernet).
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PoE supports only one BM32 button module. If you use a second or third button Note: module, you must use the Avaya approved external auxiliary 5V power supply for the 1616/1616-I IP Deskphone. While the auxiliary power supply can support up to three BM32 button modules, Communication Manager Release 5.2 can only...
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Assembling the 1600 Series IP Deskphone Figure 1: Connection Jacks with Power over Ethernet on a 1603/1603-I IP Deskphone Issue 5 April 2014 http://ArtTel.ru...
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1600 Series IP Deskphone Installation Figure 2: Connection Jacks with Local Power on a 1603/1603-I IP Deskphone 18 1600 Series IP Telephone Installation and Maintenance Guide http://ArtTel.ru...
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Assembling the 1600 Series IP Deskphone Figure 3: Connection Jacks on a 1603SW/1603SW-I IP Deskphone Issue 5 April 2014 http://ArtTel.ru...
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1600 Series IP Deskphone Installation Figure 4: Connection Jacks with Power over Ethernet on a 1608/1608-I IP Deskphone 20 1600 Series IP Telephone Installation and Maintenance Guide http://ArtTel.ru...
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Assembling the 1600 Series IP Deskphone Figure 5: Connection Jacks with Local Power on a 1608/1608-I IP Deskphone Issue 5 April 2014 http://ArtTel.ru...
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1600 Series IP Deskphone Installation Figure 6: Connection Jacks with Power over Ethernet on a 1616/1616-I IP Deskphone Note: The BM32 Button Module shown in the lower left corner can also be attached to the deskphone with the connector packaged with the module. 22 1600 Series IP Telephone Installation and Maintenance Guide http://ArtTel.ru...
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Assembling the 1600 Series IP Deskphone Figure 7: Connection Jacks with Local Power on a 1616/1616-I IP Deskphone Note: The BM32 Button Module shown in the lower left corner can also be attached to the deskphone with the connector packaged with the module. Issue 5 April 2014 http://ArtTel.ru...
Note: Before starting this process you must have an extension number for the IP Note: deskphone and the Avaya Aura Communication Manager security code (password) for that extension, unless the deskphone will use unnamed registration. For more information, see Unnamed Registration on page 27.
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Dynamic Addressing Process Note: The Ethernet speed indicated is the LAN interface speed for both the deskphone Note: and any attached PC, assuming the administrator has not disabled the latter interface by a PHY2STAT setting. 2. The IP deskphone sends a request to the DHCP server and invokes the DHCP process. One of the following messages display: DHCP: s secs DHCP: s secs...
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10. The deskphone contacts the Avaya Media Server and attempts to log in. All IP deskphones display the following prompts for an extension:...
“Hot-desking” environments where there is a period of time between one user logging out ● and another user logging in on the same deskphone. Using the Avaya Softphone application in “road warrior” mode, which allows a traveller to ● invoke the telephony features and functionality by taking over the office deskphone extension.
Administrators can disable unnamed registration by appropriately administering the system parameter UNNAMEDSTAT, as indicated in Chapter 7 of the Avaya 1600 Series IP Deskphones Administrator Guide. Unnamed registration appears to the end user like Avaya Aura Communication Manager TTI Mode, and is similar from an administration perspective.
HTTP server. Chapter 4: Maintaining 1600 Series IP Telephones and “1600 Series IP Telephone Scripts and Application Files” in Chapter 4 of the Avaya 1600 Series IP Deskphones Administrator Guide. CAUTION:...
The cursor remains in the erased character’s former position. 6. If PROCPSWD is administered as indicated in Chapter 7 of the Avaya 1600 Series IP Deskphones Administrator Guide, you must type the Local Procedure password after pressing Mute and before pressing the code for your given local programming option.
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About Local Administrative Procedures Local Programming Option Code Set 802.1X operational mode Set the 802.1X Operational 8 0 2 1 X (8 0 2 1 9) Mode on page 32. Static addressing Static Addressing Installation on A D D R (2 3 3 7) page Automatic Gain Control Disable/Enable Automatic Gain...
Local Administrative Options Set the 802.1X Operational Mode Use the following procedure to set or change the operational mode. 1. While the deskphone is on-hook and idle, press the following sequence of keys on the faceplate of the deskphone: Mute 8 0 2 1 9 # (Mute 8 0 2 1 x #) Note: Press the Mute button momentarily.
Set the 802.1X Operational Mode changes the value to 1 (p-t w/Logoff). ("p-t w/Logoff" stands for "pass-thru with Logoff".) If the current value is Supplicant mode (2), pressing * changes the value to 0 (pass-thru). If a value different from the current 802.1X value is entered, the following text displays left-justified at the top of the display: Save new value? *=no...
Local Administrative Options 3. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, the deskphone displays the following text: New value being saved The deskphone saves the new value. Pre-Installation Checklist for Static Addressing Before performing static addressing, verify that all the requirements listed in the Verify These...
Static Addressing Installation Static Addressing Installation The usual way to assign IP addresses to IP deskphones is the automatic method described in Dynamic Addressing Process on page 24. There might be times, however, when manual assignment of IP addresses is desired. CAUTION: Static addressing is necessary when a DHCP server is unavailable.
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Local Administrative Options 3. Enter the Call server IP address followed by the # button. The deskphone displays: Router=nnn.nnn.nnn.nnn New=_ where nnn.nnn.nnn.nnn is the current system value of the gateway/router IP address. 4. Enter the Gateway router IP address followed by the # button. The deskphone displays: Mask=nnn.nnn.nnn.nnn New=_...
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Static Addressing Installation 8. Press the # button to continue the procedure without changing the displayed status of 802.1Q The deskphone displays the following text: VLAN ID=dddd New=_ where dddd is the current system value of the 802.1 VLAN ID. 9.
Local Administrative Options Disable/Enable Automatic Gain Control Use the following procedure to turn automatic gain control for the handset, headset, and/or the Speaker on or off. Note: The user can potentially override the AGC local procedure settings, as described Note: in the deskphone user guide.
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Disable/Enable Automatic Gain Control 4. To change the AGC Headset value from On to Off, press 0. To change the AGC Headset value from Off to On, press 1. One of the following displays, based on the current value of the system value AGCSPKR: If AGCSPKR = 1: Speaker AGC=on 0=off #=OK...
Local Administrative Options Manually Setting the DHCP Client Hardware Address Use this procedure to manually set or change the Client Hardware Address, if you use static addressing rather than DHCP. 1. While the deskphone is on-hook and idle, press the following sequence of keys on the deskphone’s faceplate: Mute 2 4 2 3 3 7 # (Mute C H A D D R #) Note:...
Clear Procedure Clear Procedure Sometimes, you might want to remove all administered values, user-specified data, and option settings. Essentially, you want to return a deskphone to its initial “clean slate” or out of the box condition. This is usually done when passing a deskphone to a new, dedicated user when the user’s L O G O F F option is not sufficient.
Local Administrative Options 3. Press the * button to terminate the procedure without clearing the values. Press the # button to clear all values to their initial default values. A confirmation tone sounds and the following text displays left-justified at the top of the display: Clearing values.
Group Identifier Group Identifier Use the following procedure to set or change the Group Identifier. Note: Perform this procedure only if the LAN Administrator instructs you to do so. Note: For more information about groups, see The GROUP System Value on page 57.
Local Administrative Options Interface Control Use the following procedure to set or change the interface control value. 1. While the deskphone is on-hook and idle, press the following sequence of keys on the faceplate of the deskphone: Mute 4 6 8 # (Mute I N T #) Note: Press the Mute button momentarily.
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Interface Control 4. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, the following text displays: PHY2=status *=change #=OK where status is the value of PHY2STAT, defined as: Status is disabled when PHY2STAT = 0 ●...
Local Administrative Options Disable/Enable Event Logging Use the following procedure to enable or disable logging of system events. 1. While the deskphone is on-hook and idle, press the following sequence of keys on the faceplate of the deskphone: Mute 5 6 4 # (Mute L O G #) Note: Press the Mute button momentarily.
Logoff 4. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, the deskphone displays the following text: New value being saved The deskphone saves the new value. Logoff Use the following procedure to log off a deskphone.
Local Administrative Options Reset System Values Use the following procedure to reset all system values and system initialization values except AUTH and NVAUTH to the default values. It also resets the 802.1X identity and password to the default values. CAUTION: This procedure erases all static information except the extension number and CAUTION: password, without any possibility of recovering the data.
Restart the Deskphone 4. If you do not reset the deskphone, the deskphone displays the following prompt: Restart phone? *=no #=yes 5. Press the * key to terminate the procedure without restarting the deskphone. Otherwise, press # and perform the following Restart procedure. Restart the Deskphone Use the following procedure to restart the deskphone.
Local Administrative Options Signaling Protocol Identifier Note: This procedure is provided for future use only, and is not currently applicable to Note: Release 1.0. Use the following procedure to set or change the Signaling Protocol Identifier. A valid SIG Protocol Identifier is either 0 (default), 1 (H.323), or 2 (SIP). Note: Perform this procedure only if the LAN Administrator instructs you to do so.
Site-Specific Option Number Setting 4. Press the * (asterisk) key to terminate the procedure without restarting the deskphone. Press the # (pound) key to restart the deskphone. The remainder of this procedure depends on the status of the boot and application files. Appendix A: Restart Scenarios.
Local Administrative Options Self-Test Procedure Note: 1600 Series IP Telephones store two software code images in reprogrammable Note: non-volatile memory. The primary image, called the “big app” must be running to perform a self-test. The backup image, called the “little app” does not support the self-test.
This chapter covers the maintaining the 1600 Series IP Telephones, for example, downloading a new deskphone software version from the Avaya support Web site. Note that the recommended configuration is the latest call server software and the latest IP deskphone firmware.
The Avaya-provided upgrade script files and the binaries included in the zip files upgrade the Avaya IP Deskphones. You should not need to modify them. It is essential that all the binary files be together on the file server. When downloading a new release onto a file server with an existing release already on it, we recommend that you: Stop the file server.
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HTTP. This happens when you initially download the script file template from the Avaya support Web site, before you make any changes. When the settings file contains no setting changes, the deskphone does not go back to the upgrade script file.
This optional file is under your control and is where you can identify non-default option settings, application-specific parameters, etc. You can download a template for this file from the Avaya support Web site. An example of what the file could look like follows. Note: The following is intended only as a simple example.
The GROUP System Value The GROUP System Value You might have different communities of end users, all of which have the same model deskphone, but which require different administered settings. For example, you might want to restrict Call Center agents from being able to Logoff, which might be an essential capability for “hot-desking”...
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Maintaining 1600 Series IP Telephones 58 1600 Series IP Telephone Installation and Maintenance Guide http://ArtTel.ru...
HTTP/HTTPS server. See The View Administrative Option on page 60 for more information. Check the Avaya Web site to verify whether the correct files are being used. Use the ADDR option to verify IP addresses. See Static Addressing Installation on ●...
Troubleshooting Guidelines DTMF Tones H.323 deskphones do not send DTMF tones to non-H.323 deskphones. The failure to hear DTMF tones sent by a far-end 1600 Series IP Telephone does not require any action on the user’s part. The TN2302AP board does not pass in-band DTMF tones. Power Interruption If power to a 1600 Series IP Telephone is interrupted while the deskphone is saving the application file, the HTTP/HTTPS application can stop responding.
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The View Administrative Option 2. Press the * button at any time during viewing to display the next name and system value pair or filename from Table 1. The first pair returns after the last pair displays. Values that cannot display on one line wrap to the next line. Press the # button at any time during viewing to terminate the procedure and restore the user interface to its previous state.
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Troubleshooting Guidelines Table 1: Parameter Values (continued) Name System Value Format File server nnn.nnn.nnn.nnn.nnnnn Up to 21 ASCII characters: IP address and port of last file server used successfully during initialization or “0.0.0.0” if no file server was used successfully. Call server nnn.nnn.nnn.nnn.nnnnn Up to 21 ASCII characters: IP address...
Installation Error and Status Messages Installation Error and Status Messages The 1600 Series IP Telephones issue messages in English only. The IP deskphones also display messages from the switch, which can issue messages in the local language outside the United States. The 1600 Series IP Telephones issue messages in the currently selected language, or if the deskphone is logged off, in the language specified by the LANGSYS parameter value.
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RESOLUTION: The deskphone automatically resets and attempts to re-initialize. CAUSE: Incompatible emergency option. Emergency RESOLUTION: This should never happen. Contact Avaya. Option CAUSE: The call server does not recognize the extension entered. Extension Error RESOLUTION: Confirm the extension is correct and is correctly administered on the switch.
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RESOLUTION: Contact Avaya to upgrade your license. CAUSE: The call server has reached its limit of IP stations. Limit Error RESOLUTION: Unregister deskphones not in use, or contact Avaya to upgrade your license. CAUSE: A device between the deskphone and the call server is...
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CAUSE: The call server has an unspecified problem. System Error RESOLUTION: Consult your Avaya Media Server administration and troubleshooting documentation. CAUSE: The call server has rejected registration for an unspecified Undefined Error reason.
For example, verify that either static addressing was not used or that any changes to static addresses were entered correctly. AND power to the CAUSE: Loss of path to Avaya Media Server, deskphone is fine DHCP Lease expired, or DHCP server not (and the deskphone...
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CAUSE: Loss of communication with the call recently changed to server. upgrade or replace RESOLUTION: As above. servers, re-administer the Avaya Media Server, add or change NAT, etc. 2 of 6 68 1600 Series IP Telephone Installation and Maintenance Guide http://ArtTel.ru...
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RESOLUTION: You can have the user provide as gaps in speech, or diagnostic data by invoking the Network static, clipped or Information feature under the A (Avaya) button garbled speech, etc. on the deskphone. One or more Quality of Service (QoS) features should be implemented...
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RESOLUTION: Download a clean copy of the 16xxupgrade.txt file from the Avaya support Web site at http://www.avaya.com/support, and do not edit or rename it. Customize or change only the 46xxsettings file, as discussed in Chapter 4: Maintaining 1600 Series IP Telephones.
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RESOLUTION: Verify that the first deskphone created a backup file by checking that the appropriate administration was done in accordance with Chapter 7 of the Avaya 1600 Series IP Deskphones Administrator Guide. Then verify that the second deskphone is administered to retrieve data from the same location as the first deskphone.
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Troubleshooting Guidelines Table 3: Operational Error Conditions for 1600 Series IP Deskphones (continued) Condition Cause/Resolution The user reports BM32 buttons are not CAUSE: Improper administration on the call labeled when they should be. server. RESOLUTION: Verify correct administration. The user reports AND the user has CAUSE: Improper administration on the call personalized labels...
Appendix A: Restart Scenarios Scenarios for the Restart Process The sequence of the restart process depends on the status of the boot and application files. This appendix explains the different scenarios possible. Note: The file names used in this appendix are examples only. Your particular file Note: names are likely to be different.
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Restart Scenarios 3. Press the * key to terminate the procedure without restarting the deskphone. Press the # key to restart the deskphone. The remainder of the procedure depends on the status of the boot and application files: If this condition applies: See: Boot File Needs to be Upgraded Boot File Needs to be Upgraded...
Scenarios for the Restart Process Boot File Needs to be Upgraded The deskphone automatically downloads an upgraded boot file if applicable. In this case, these messages appear: The deskphone displays: Restarting... While the hardware is being initialized, the deskphone displays: Initializing While either the application file if there is one or the boot code is uncompressed into RAM, the deskphone displays:...
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Restart Scenarios Note: The Ethernet speed indicated is the LAN interface speed for both the deskphone Note: and any attached PC, assuming the administrator has not disabled the latter interface through the PHY2STAT setting. The software determines whether sufficient IP address information was downloaded. In this scenario, it is discovered that sufficient information has not been downloaded.
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Scenarios for the Restart Process application file to replace the boot code. The following message displays while the application file is downloaded into RAM: app_filename n KB received where n is the number of KBs downloaded. The following message displays while the application file is stored in flash memory: Saving to flash n%, x secs where n is the percentage of the file stored, and x is the number of elapsed seconds.
Restart Scenarios Latest Boot File Loaded/No Application File or Application File Needs to be Upgraded This procedure occurs with normal application file upgrades. The deskphone displays: Restarting... The deskphone detects and displays the speed of the Ethernet interface in Mbps, that is, 0, 10, or 100.
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Scenarios for the Restart Process Note: The Ethernet speed indicated is the LAN interface speed for both the deskphone Note: and any attached PC. The software determines whether sufficient IP address information was downloaded. In this scenario, it is discovered that sufficient information has not been downloaded. The following message displays while the DHCP process is invoked: DHCP: 0 secs * to program...
Restart Scenarios application file to replace the boot code. The following message displays while the application file is downloaded into RAM: app_filename n KB received where n is the number of KBs downloaded. The following message displays while the application file is stored in flash memory: Saving to flash n%, x secs where n is the percentage of the file that was stored, and x is the number of elapsed...
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(BOOTNAME) is the latest version, and the name of the application file in the deskphone is the same as APPNAME. System-specific registration with the Avaya media server is invoked. When registration finishes, a dial tone is available on the deskphone.
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Restart Scenarios 82 1600 Series IP Telephone Installation and Maintenance Guide http://ArtTel.ru...
DNS is used mostly to translate between domain names and IP addresses. Avaya 1600 Series IP Telephones can use DNS to resolve names into IP addresses. In DHCP, TFTP, and HTTP files, DNS names can be used wherever IP addresses were available as long as a valid DNS server is identified first.
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Glossary of Terms 84 1600 Series IP Telephone Installation and Maintenance Guide http://ArtTel.ru...
Appendix C: Related Documentation IETF Documents The following documents provide standards relevant to IP Telephony and are available for free from the IETF Web site: http://www.ietf.org/rfc.html. Requirements for Internet Hosts - Communication Layers, October 1989, by R. Braden ● (STD 3: RFC 1122) Requirements for Internet Hosts - Application and Support, October 1989, by R.
Related Documentation SNMPv2 Management Information Base for the Internet Protocol using SMIv2, November ● 1996, edited by K. McCloghrie (RFC 2011) Structure of Management Information Version 2 (SMIv2), April 1999, edited by K. ● McCloghrie, D. Perkins, and J. Schoenwaelder (RFC 2578) Resource ReSerVation Protocol VI, September 1997, by R.
ISO/IEC, ANSI/IEEE Documents The following documents are available for a fee from the ISO/IEC standards Web site: http://www.iec.ch. International Standard ISO/IEC 8802-2:1998 ANSI/IEEE Std 802.2, 1998 Edition, ● Information technology - Telecommunications and information exchange between systems - Local and metropolitan area networks- Specific requirements- Part 2: Logical Link Control ISO/IEC 15802-3: 1998 ANSI/IEEE Std 802.1D, 1998 Edition, Information technology- ●...
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Related Documentation 88 1600 Series IP Telephone Installation and Maintenance Guide http://ArtTel.ru...
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Index Index ....Download Procedure ... . Downloading Language Files Numerical ..Downloading Software Upgrades 1600 Series IP Telephone .
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Index ....TEST Procedure Troubleshooting ....DTMF Tones .
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