Fault Recovery - Printronix T2N series User Manual

Fault Recovery

Once the Configuration Utility identifies the fault, press the FEED key on the control panel to clear the
fault condition. This stops the STATUS indicator from blinking.
If the issues are not resolved after following the steps in Table
Support Center (page 121).
Printer Status Message
Calibration Error
Cutter Error
Blade Open (down)
Blade Closed (up)
Table 3. Printer Status Messages and Recovery Procedures
The printer is unable to calibrate the Media Sensor properly:
1. Verify that the Media Sensor, Label Length, and Max Cal Length
values set within the Configuration Utility match the installed media.
2. Open the pivoting deck.
3. Pull the media back onto the hanger beam.
4. Make sure the media sensor is clean (see Chapter 4, page 47).
5. Reload the paper making sure it is properly threaded through the
media sensor and the media width guide.
6. Make sure the media sensor is properly positioned with the triangle
in line with the gap, notch, hole, or black mark (see page 26).
7. Close the pivoting deck.
8. Press the Feed Key to clear the error.
9. Calibrate again either via the Configuration Utility (see "Calibrate
Sensor" on page 94) or power-up with the PAUSE key held down.
See Note at the end of Table 3 on page 39.
The printer detected a cutter malfunction:
1. Pause the print job.
2. Open the pivoting deck.
3. Unlatch the cutter and rotate it down. Inspect the cutter to determine
if the blade is in the open (down) position. See photographs on left.
4. If the blade is in the open (down) position and a label is stuck in the
cutter, remove it. Press the Feed Key to clear the error. Go to step 6.
5. If the blade is in the closed (up) position, turn the printer power off.
Wait 5 seconds then turn the printer power on. After the printer
finishes initialization the blade moves to the open (down) position.
Remove any label or debris stuck in the cutter.
6. Feed the media through the cutter slot, then close and latch the
cutter.
7. Close the pivoting deck.
8. Press the Feed Key to clear the error.
9. Resume printing.
Note: If a Cutter Error reoccurs, repeat steps 1 to 6, then use the
Configuration Tool "Cut Rev" function before resuming the print job. If
problems persist, use the "Cut Fwd" function.
See Note at the end of Table 3 on page 39.
3
, contact the Printronix Auto ID Customer
Recovery Procedure
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