Common Problems - Printronix T2N series User Manual

Common Problems

The following table lists common problems that may occur when operating the printer. If the problem still
exists after troubleshooting, contact the Customer Service Department of your purchased reseller or
distributor.
Problem
Power indicator does not
illuminate.
Status indicator is blinking and
Online indicator is off.
The Configuration Utility "Get
Status" shows "Head Open".
The printer status from the
Configuration Utility shows
"Ribbon End Err." or "Ribbon
Encoder Err."
The printer does not report "Print
head Open" fault when the
printer is first powered on.
Media Calibration is followed
immediately by a fault (Status
LED blinking).
The printer status from the
Configuration Utility shows "Out
of Paper".
The printer status from the
Configuration Utility shows
"Paper Jam".
The printer status from the
Configuration Utility shows
"PrintHead Overheat".
40
Possible Cause
The power cord is not properly
connected.
The printer is in a fault condition.
The printer pivoting deck is open.
The printer has run out of ribbon
or the ribbon is installed
incorrectly.
This is not a problem. The printer
will only report this fault when
attempting to print or calibrate.

Media incorrectly loaded.

Media sensor assembly out
of position.

Media lenses are obstructed
with paper dust.

The printer has run out of
labels.

The labels are installed
incorrectly.

The Gap/Mark sensor is not
calibrated.

Gap/black mark sensor is not
set properly.

Ensure the paper label size
is set properly.

Labels may be stuck inside
the printer mechanism.
Printhead temperature reached a
high level and needs to cool
down.
Recovery Procedure
1. Plug the power cord in
printer and outlet.
2. Verify that the outlet has
power.
3. Switch power on.
See Fault Handling on page 35.
See the "Head Open" recovery
procedure on page 38.
See the "Ribbon End Err" or
"Ribbon Encode Err" recovery
procedure on page 39.
Use both hands to close the
pivoting deck by firmly pressing
down on the recess on both
sides of the deck until it snaps
into place.
See the "Calibration Error"
recovery procedure on page 39.
See the "Out of Paper" recovery
procedure on page 39.
See the "Paper Jam" recovery
procedure on page 38.
See the "Printhead Overheat"
recovery procedure on page 39.