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Horizontal white stripes or bands (side to side direction)
Leading edge
Trailing edge
Step
1
Check the media condition.
Load new, dry, and recommended media.
Re-print the defective image.
Does the error continue?
2
Are the media transfer route and the media path free of
contamination and debris?
3
Check the toner level.
Is the toner level normal?
4
Check the transfer roll assembly for contamination and
wear.
Is the above component free of excess wear and
contamination?
5
Check the printhead assembly for proper connection.
Is the above component properly connected?
6
Perform a print test.
Does the problem remain?
Check
Yes
Go to step 2.
Problem solved.
Go to step 3.
Remove debris or
contamination.
Go to step 4.
Replace the print
cartridge.
Go to step 5.
Replace the
transfer roll
assembly.
Go to
"Transfer
roll assembly
removal" on
page
4-56.
Replace the
Replace the
printhead
connections.
assembly.
Go to
"Printhead
assembly
removal" on
page
4-34.
Contact next
Problem solved.
highest level of
tech support.
Diagnostic information
7462
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