Page 1 MB2442, MB2546, MX421, MX521, MX522, XM1242, XM1246 MFPs User's Guide September 2023 www.lexmark.com Machine type: 7017 Models: 476, 478, 496, 636, 676, 678, 679, 686...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Conventions................................7 Product statements..............................7 Learning about the printer................. 10 Finding information about the printer......................10 Finding the printer serial number........................11 Selecting a location for the printer........................ 12 Printer conﬁgurations............................13 Attaching cables..............................14 Using the control panel............................ 16 Understanding the status of the power button and indicator light............
Page 3 Contents Using the keyboard on the display.......................27 Enabling spoken passwords or personal identiﬁcation numbers............27 Loading paper and specialty media............28 Setting the paper size and type........................28 Conﬁguring Universal paper settings......................28 Loading trays..............................28 Loading the multipurpose feeder......................... 30 Linking trays.................................31 Paper support....................32 Supported paper sizes.............................32...
Page 4 Contents Creating a copy shortcut..........................45 E-mailing...................... 46 Using the automatic document feeder and scanner glass..............46 Conﬁguring the e‑mail SMTP settings......................46 Sending an e-mail..............................54 Creating an e-mail shortcut..........................54 Faxing......................55 Setting up the printer to fax..........................55 Using the automatic document feeder and scanner glass..............64 Sending a fax..............................65 Scheduling a fax..............................
Page 5 Contents E-mail..................................113 FTP..................................119 USB Drive................................124 Network/Ports..............................129 Security................................143 Reports................................150 Help..................................152 Troubleshooting............................... 152 Printing the Menu Settings Page......................... 152 Securing the printer..................153 Locating the security slot..........................153 Erasing printer memory..........................153 Erasing printer hard disk memory....................... 153 Encrypting the printer hard disk........................154 Restoring factory default settings........................154 Statement of Volatility.............................154 Maintaining the printer................
Page 6 Contents Paper jam in the automatic document feeder..................193 Troubleshooting..................195 Print quality problems.............................195 Printing problems.............................196 Network connection problems........................224 Hardware options problems........................227 Issues with supplies............................229 Paper feed problems............................. 230 E-mailing problems............................233 Faxing problems..............................234 Scanning problems............................239 Contacting customer support........................246 Upgrading and migrating................ 247 Hardware................................247 Software................................
Page 7: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 8 Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.
Page 9 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 10: Learning About The Printer
Find it here Initial setup instructions See the setup documentation that came with the printer. • Go to www.lexmark.com/downloads, search for Printer software your printer model, and then in the Type menu, • Print or fax driver select the driver, ﬁrmware, or utility that you need.
Page 11: Finding The Printer Serial Number
Learning about the printer What are you looking for? Find it here • Go to http://support.lexmark.com. Documentation • Note: Select your country or region, and then Live chat support select your product to view the appropriate • E‑mail support support site.
Page 12: Selecting A Location For The Printer
Learning about the printer Locate the printer serial number behind the front door. Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 13: Printer Configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 14: Attaching Cables
Learning about the printer Control panel Automatic document feeder (ADF) Standard bin Controller board access cover Standard 250‑sheet tray Optional 250‑ or 550‑sheet tray Multipurpose feeder Door A Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 15 Learning about the printer CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority.
Page 16: Using The Control Panel
Learning about the printer Using the control panel Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Numeric keypad Enter numbers or symbols in an input ﬁeld. Power button Turn on or turn off the printer.
Page 17: Printing The Network Setup Page
Learning about the printer Printing the Network Setup Page From the home screen, touch Settings > Reports > Network > Network Setup Page.
Page 18: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions. Touch Status/Supplies •...
Page 19: Customizing The Home Screen
Select the icons that you want to appear on the home screen. Apply the changes. Supported applications Application Printer models Scan Center MB2442, MB2546, MX421, MX521, MX522, XM1242, XM1246 Shortcut Center MB2442, MB2546, MX421, MX521, MX522, XM1242, XM1246 Card Copy MX522, XM1246 Display Customization...
Page 20: Creating A Shortcut
Setting up and using the home screen applications Creating a shortcut From the home screen, touch Shortcut Center. Note: The icon and name may have been changed. For more information, contact your administrator. Select a printer function, and then touch Create Shortcut. Note: The Secure E‑mail function is not supported.
Page 21: Configuring Eco-Settings
Setting up and using the home screen applications Note: You can remove the ﬂash drive after the slide show starts, but the images are not stored in the printer. If the slide show stops, then insert the ﬂash drive again to view the images. Conﬁguring Eco‑Settings Note: This application is supported only in some printer models.
Page 22: Setting Up Scan Center
Quotas Administrator’s Guide. Creating a Cloud Connector proﬁle Note: This application is available only in certain country or region. For more information, contact your Lexmark representative. From the home screen, touch Cloud Connector. Select a cloud service provider. Touch Create or Type a unique proﬁle name.
Page 23: Managing Bookmarks
Touch OK, and then take note of the authorization code. Note: The authorization code is valid only for 24 hours. Open a web browser, and then go to https://lexmark.cloud-connect.co. Click Next, and then accept the Terms of Use. Enter the authorization code, and then click Connect.
Page 24: Managing Contacts
Setting up and using the home screen applications Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Bookmarks >...
Page 25 Setting up and using the home screen applications Editing contacts or groups Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 26: Setting Up And Using The Accessibility Features
Setting up and using the accessibility features Setting up and using the accessibility features Activating Voice Guidance From the control panel Press and hold the 5 key until you hear a voice message. Select OK. From the keyboard Press and hold the 5 key until you hear a voice message. Press Tab to navigate the focus cursor to the OK button, and then press Enter.
Page 27: Enabling Magnification Mode
Setting up and using the accessibility features Enabling Magniﬁcation mode From the control panel, press and hold the 5 key until you hear a voice message. Select Magniﬁcation mode. Select OK. For more information on navigating a magniﬁed screen, see “Navigating the screen using gestures”...
Page 28: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the paper size and type From the home screen, navigate to: Settings > Paper > Tray Conﬁguration > Paper Size/Type > select a paper source Set the paper size and type. Conﬁguring Universal paper settings From the home screen, touch Settings >...
Page 29 Loading paper and specialty media Adjust the paper guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the side guides ﬁt snugly against the paper.
Page 30: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. Notes: •...
Page 31: Linking Trays
Loading paper and specialty media • Load envelopes with the ﬂap facedown on the left side. • Load European envelopes with the ﬂap facedown and entering the printer ﬁrst. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Page 32: Paper Support
Paper support Paper support Supported paper sizes Paper size Standard Optional Multipurpose Two‑sided Scanner feeder printing glass 550‑sheet 250‑ or 550‑sheet tray tray 210 x 297 mm (8.3 x 11.7 in.) 210 x 148 mm (8.3 x 5.8 in.) A5 LEF 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm...
Page 33 Paper support Paper size Standard Optional Multipurpose Two‑sided Scanner feeder printing glass 550‑sheet 250‑ or 550‑sheet tray tray Letter 216 x 279 mm (8.5 x 11 in.) Legal 216 x 356 mm (8.5 x 14 in.) Folio 216 x 330 mm (8.5 x 13 in.) Universal 76.2 x 127 mm to...
Page 34: Supported Paper Types
Paper support Paper size Standard Optional Multipurpose Two‑sided Scanner feeder printing glass 550‑sheet 250‑ or 550‑sheet tray tray C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 76.2 x 127 mm to 216 x 356 mm ( 3 x 5 in.
Page 35: Supported Paper Weights
Paper support Paper type Standard Optional Multipurpose Two‑sided Scanner glass feeder printing 550‑sheet 250‑ or 550‑sheet tray tray Heavy paper Rough/Cotton Envelope Rough envelope One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month.
Page 36: Printing
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 37 Printing Notes: • Make sure that the Apple device and the printer are connected to the same network. If the network has multiple wireless hubs, then make sure that both devices are connected to the same subnet. • This application is supported only in some Apple devices. From your mobile device, select a document from your ﬁle manager or launch a compatible application.
Page 38: Printing From A Flash Drive
Printing Printing from a ﬂash drive Insert the ﬂash drive. Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the •...
Page 39: Supported Flash Drives And File Types
Printing Supported ﬂash drives and ﬁle types Flash drives • Lexar JumpDrive S70 (16GB and 32GB) • SanDisk Cruzer (16GB and 32GB) • PNY Attache (16GB and 32GB) Notes: – The printer supports high‑speed USB ﬂash drives with full‑speed standard. –...
Page 40: Configuring Confidential Jobs
Printing Conﬁguring conﬁdential jobs From the control panel, navigate to: Settings > Security > Conﬁdential Print Setup Conﬁgure the settings. Max Invalid PIN Set the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted. Conﬁdential Job Set the expiration time for conﬁdential print jobs.
Page 41: Printing From A Cloud Connector Profile
Printing For Macintosh users With a document open, choose File > Print. From the Preview or Media & Quality menu, choose PIN Printing. Enable Print with PIN, and then enter a four‑digit PIN. Click Print. From the printer home screen, release the print job. Touch Held jobs > select your computer name > Conﬁdential >...
Page 42 Printing From the computer Depending on the operating system, do either of the following: • Open the printers folder, and then select your printer. • From the System Preferences in the Apple menu, navigate to your printer. Select the job to cancel.
Page 43: Copying
Copying Copying Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading.
Page 44: Copying On Letterhead
Copying Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the multipurpose feeder, then navigate to: Copy To >...
Page 45: Copying Multiple Pages Onto A Single Sheet
Copying Copying multiple pages onto a single sheet Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: Copy > Settings > Pages per Side > adjust the settings Copy the document. Creating a copy shortcut From the home screen, touch Copy.
Page 46: E-Mailing
E-mailing E-mailing Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading.
Page 47 E-mailing • For e‑mail service providers that are not on the list, contact your provider and ask for the settings. Click Save. Using the Settings menu in the printer From the home screen, touch Settings > E‑mail > E‑mail Setup. Conﬁgure the settings.
Page 48 E-mailing Setting Value Device UserID Your e‑mail address Device Password App password Note: To create an app password, go to the AOL Account Security page, log in to your account, and then click Generate app password. Comcast Mail Setting Value Primary SMTP Gateway smtp.comcast.net Primary SMTP Gateway Port 587...
Page 49 E-mailing iCloud Mail Note: Make sure that two‑step veriﬁcation is enabled on your account. Setting Value Primary SMTP Gateway smtp.mail.me.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID...
Page 50 E-mailing Setting Value Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. NetEase Mail (mail.163.com) Note: Make sure that the SMTP service is enabled on your account.
Page 51 E-mailing Setting Value Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. Outlook Live or Microsoft 365 These settings apply to outlook.com and hotmail.com e‑mail domains, and Microsoft 365 accounts. Setting Value Primary SMTP Gateway...
Page 52 E-mailing Setting Value SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization code Note: To generate an authorization code, from the QQ Mail home page, click Settings > Account, and then from the POP3/IMAP/SMTP/Exchange/CardDAV/CalDAV Service section, click Generate authorization code.
Page 53 E-mailing Setting Value Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Independent password Note: The independent password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. Yahoo! Mail Setting Value Primary SMTP Gateway smtp.mail.yahoo.com Primary SMTP Gateway Port 587 Use SSL/TLS Required...
Page 54: Sending An E-Mail
E-mailing Setting Value Device Password Account password or app password Notes: • For accounts with two‑step veriﬁcation disabled, use your account password. • For accounts with two‑step veriﬁcation enabled, use an app password. To create an app password, go to the Zoho Mail Account Security page, log in to your account, and then from the Application‑Speciﬁc Passwords...
Page 55: Faxing
Fax over IP (FoIP) MB2442adwe MB2546ade MB2546adwe Needs a subscription. For more information, go to https://www.etherfax.net/lexmark or contact the place where you purchased the printer. Needs an installed license bundle. For more information, contact the place where you purchased the printer.
Page 56 XM1242 XM1246 XM1246i Needs a subscription. For more information, go to https://www.etherfax.net/lexmark or contact the place where you purchased the printer. Needs an installed license bundle. For more information, contact the place where you purchased the printer. Setting up the fax function using analog fax Notes: •...
Page 57 Faxing Using the Settings menu in the printer From the home screen, touch Settings > Fax > Fax Setup > General Fax settings. Conﬁgure the settings. Using the Embedded Web Server Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 58 An appropriate license bundle must be installed in your printer. For more information, contact etherFAX. • Make sure that you have registered your printer to the etherFAX portal. For more information, go to https://www.etherfax.net/lexmark. • The printer serial number is required on registration. To locate the serial number, see “Finding the printer...
Page 59 Faxing Click Fax Server Setup. In the To Format ﬁeld, type [#]@myfax.com, where [#] is the fax number and myfax.com is the fax provider domain. Notes: • If necessary, conﬁgure the Reply Address, Subject, or Message ﬁelds. • To let the printer receive fax messages, enable the device‑based fax receive setting. Make sure that you have a device‑based fax conﬁgured.
Page 60 Faxing Setup 1: Printer is connected to a dedicated fax line Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog telephone wall jack. Notes: •...
Page 61 Faxing Connected to the same telephone wall jack Note: These instructions apply only to printers that have EXT and line ports. • Connect one end of the telephone cable to the line port of the printer. • Connect the other end of the cable to an active analog wall jack. •...
Page 62 Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 63 Part name Part number Lexmark adapter plug 40X8519 Connecting the printer to a non‑RJ‑11 wall jack Connect one end of the telephone cable to the line port of the printer.
Page 64: Using The Automatic Document Feeder And Scanner Glass
Faxing Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. Note: These instructions apply only to printers that support analog fax. For more information, see “Supported fax”...
Page 65: Sending A Fax
Faxing Sending a fax Note: Make sure that fax is conﬁgured. For more information, see “Setting up the printer to fax” on page Using the control panel Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Fax, and then enter the needed information.
Page 66: Creating A Fax Destination Shortcut
Faxing Creating a fax destination shortcut Note: Make sure that fax is conﬁgured. For more information, see “Setting up the printer to fax” on page From the home screen, touch Fax > To. Enter the recipient number, and then touch Done. Touch Create a shortcut.
Page 67: Holding Faxes
Faxing Holding faxes Note: Make sure that fax is conﬁgured. For more information, see “Setting up the printer to fax” on page From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Holding Faxes. Select a mode.
Page 68: Scanning
The computer and the printer are connected to the same network. For Windows users Using Lexmark ScanBack Utility From the computer, run Lexmark ScanBack Utility, and then click Next. Note: To download the utility, go to www.lexmark.com/downloads. Click Setup, and then add the printer IP address.
Page 69: Scanning To An Ftp Server
Scanning Browse to the location you want to save the scanned document, create a ﬁle name, and then click Next. Note: To reuse the scan proﬁle, enable Create Shortcut, and then create a unique shortcut name. Click Finish. Load an original document into the automatic document feeder or on the scanner glass. From the printer control panel, select Scan to Computer, and then select a scan proﬁle.
Page 70: Scanning To A Network Folder
Scanning Scanning to a network folder Load the document into the ADF tray or on the scanner glass. From the home screen, touch Scan Center. Note: This application is supported only in some printer models. For more information, see “Supported applications”...
Page 71: Scanning To A Cloud Connector Profile
Scanning Touch Scan to USB and adjust the settings if necessary. Notes: • To save the scanned document to a folder, touch Scan to, select a folder, and then touch Scan Here. • If the USB Drive screen does not appear, then touch USB Drive on the control panel. Scan the document.
Page 72: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Accessibility • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer •...
Page 73: Device
Understanding the printer menus Help • • Print All Guides Information Guide • • Connection Guide Media Guide • • Copy Guide Mono Quality Guide • • E‑mail Guide Moving Guide • • Fax Guide Print Quality Guide • • FTP Guide Supplies Guide Troubleshooting...
Page 74 Understanding the printer menus Menu item Description Paper Sizes Specify the unit of measurement for paper sizes. U.S.* Note: The country or region selected in the initial setup Metric wizard determines the initial paper size setting. Screen Brightness Adjust the brightness of the display. 20–100% (100*) Flash Drive Access Enable access to the ﬂash drive.
Page 75 Understanding the printer menus Menu item Description Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side...
Page 76 Understanding the printer menus Menu item Description VNC Password Specify the password to connect to the VNC client server. Note: This menu item appears only if Authentication Type is set to Standard Authentication. Note: An asterisk (*) next to a value indicates the factory default setting. Notiﬁcations Menu item Description...
Page 77 Understanding the printer menus Menu item Description E‑mail Alerts Setup Conﬁgure the printer to send e‑mail alerts to a list of contacts when the printer requires user intervention. Primary SMTP Gateway Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*) SMTP Timeout (30 seconds*) Reply Address Always use SMTP default Reply Address (Off*)
Page 78 Understanding the printer menus Menu item Description Error Prevention Set the number of automatic reboots that the printer can perform. Auto Reboot Max Auto Reboots 1–20 (2*) Error Prevention Set the number of seconds before the printer performs an automatic reboot. Auto Reboot Auto Reboot Window 1–525600 (720*)
Page 79 Anonymous Data Collection Menu item Description Anonymous Data Collection Send printer usage and performance information to Lexmark. Device Usage and Performance Note: Anonymous Data Send Time appears only when you set Information Anonymous Data Collection to Device Usage and Performance.
Page 80 Understanding the printer menus Accessibility Menu item Description Duplicate Key Strike Interval Set the interval in seconds during which the printer ignores duplicate key presses on an attached keyboard. 0–5 (0*) Key Repeat Initial Delay Set the initial length of delay in seconds before a repeating key starts repeating.
Page 81 Understanding the printer menus Restore Factory Defaults Menu item Description Restore Settings Restore the printer factory default settings. Restore all settings Restore printer settings Restore network settings Restore fax settings Restore app settings Maintenance Conﬁguration Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer.
Page 82 Understanding the printer menus Menu item Description Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load paper appears. Paper Prompts Auto* Multipurpose Feeder Manual Paper Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load envelope appears.
Page 83 Understanding the printer menus Menu item Description Printer Emulations Disable access to the printer message during emulation. Emulator Security Disable Printer Message Access Fax Conﬁguration Set fax to enter Sleep mode whenever the printer determines that it should. Fax Low Power Support Disable Sleep Note: This menu item appears only in some printer models.
Page 84 Enable the printer to use the Orientation setting under the Copy menu when sending quick copy jobs. Honor orientation on fast path copy Off* App Conﬁguration Enable the Lexmark Embedded Solutions (LES) applications. LES Applications Scanner Conﬁguration Print a Quick Test target page. Scanner Manual Registration...
Page 85 Understanding the printer menus Menu item Description Scanner Conﬁguration Disable the scanner if it is not working properly. Disable Scanner Enabled* Disabled ADF Disabled Scanner Conﬁguration Set the byte order of a TIFF‑formatted scan output. Tiff Byte Order CPU Endianness* Little Endian Big Endian Scanner Conﬁguration...
Page 86: Print
Export Conﬁguration File to USB Export the conﬁguration ﬁle to a ﬂash drive. Export Compressed Logs to USB Export the compressed log ﬁles to a ﬂash drive. Send Logs Send diagnostic information to Lexmark. Cancel Send Print Layout Menu item...
Page 87 Understanding the printer menus Menu item Description Flip Style Determine which side of the paper is bound when performing two‑sided printing. Long Edge* Short Edge Blank Pages Print blank pages that are included in a print job. Print Do Not Print* Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.
Page 88 Understanding the printer menus Menu item Description Print Area Set the printable area on a sheet of paper. Normal* Whole Page Note: An asterisk (*) next to a value indicates the factory default setting. Setup Menu item Description Printer Language Set the printer language.
Page 89 Understanding the printer menus Quality Menu item Description Print Resolution Set the resolution for the text and images on the printed output. 300 dpi Note: Resolution is determined in dots per inch or image quality. 600 dpi* 1200 Image Q 2400 Image Q 1200 dpi Pixel Boost...
Page 90 Understanding the printer menus Menu item Description Log Action at End of Frequency Specify how the printer responds when the frequency threshold expires. None* Note: The value deﬁned in Accounting Log Frequency determines when this E‑mail Current Log action is triggered. E‑mail &...
Page 91 Understanding the printer menus Menu item Description Minimum Line Width Set the minimum stroke width of any job printed in 1200 dpi. 1–30 (2*) Note: An asterisk (*) next to a value indicates the factory default setting. Menu item Description Scale To Fit Scale the page content to ﬁt the selected paper size.
Page 92 Understanding the printer menus Menu item Description Wait Timeout Enable the printer to wait for more data before canceling a print job. On* (40 seconds) Note: An asterisk (*) next to a value indicates the factory default setting. Menu item Description Font Source Select the source which contains the default font selection.
Page 93 Understanding the printer menus Menu item Description A4 Width Set the width of the logical page on A4‑size paper. 198 mm* Note: Logical page is the space on the physical page where data is 203 mm printed. Auto CR after LF Set the printer to perform a carriage return after a line feed control command.
Page 94: Paper
Understanding the printer menus Image Menu item Description Auto Fit Select the best available paper size and orientation setting for an image. Note: When set to On, this menu item overrides the scaling and orientation Off* settings for the image. Invert Invert bitonal monochrome images.
Page 95 Understanding the printer menus Menu item Description Substitute Size Set the printer to substitute a speciﬁed paper size if the requested size is not loaded in any paper source. Statement/A5 Notes: Letter/A4 • Off prompts the user to load the required paper size. All Listed* •...
Page 96 Understanding the printer menus Custom Scan Sizes Menu item Description Custom Scan Size [x] Assign a scan size name and conﬁgure the scan settings. Scan Size Name Width 1–8.5 inches (8.5*) 25.4–215.9 mm (215.9*) Height 1–25 inches (14*) 25.4–635 mm (355.6*) Orientation Portrait* Landscape...
Page 97: Copy
Understanding the printer menus Copy Copy Defaults Menu item Description Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo Graphics Content Source Improve the output result based on the source of the original document. Black and White Laser* Color Laser Inkjet...
Page 98 Understanding the printer menus Menu item Description Collate Print multiple copies in sequence. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* “Copy from” Size Set the paper size of the original document. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting.
Page 99 Understanding the printer menus Menu item Description Contrast Specify the contrast for the scanned image. Best for content* 0–5 Background Removal Remove the background color or image noise from the original document. Background Detection (Content‑based*) Level (0*) Notes: • Content-based removes the background color from the original document .
Page 100: Fax
Understanding the printer menus Menu item Description Allow Save as Shortcut Save copy settings as a shortcut. Sample copy Print a sample copy to check the quality before printing the remaining copies. Note: An asterisk (*) next to a value indicates the factory default setting. Fax Mode Menu item Description...
Page 101 Understanding the printer menus Menu item Description Caller ID Show the telephone number of the person sending the fax. Note: This menu item appears only if multiple caller ID patterns are supported, and Fax Mode is set to Analog. Alternate Fax Number Masking Specify the format for masking an outgoing fax number.
Page 102 Understanding the printer menus Menu item Description Sides Specify the page orientation of text and graphics when scanning a two‑sided document. Off* Long Edge Short Edge Content Type Improve the output result based on the content of the original document. Text* Text/Photo Photo...
Page 103 Understanding the printer menus Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. None* Green Blue Default Red Threshold 0–255 (128*) Default Green Threshold 0–255 (128*) Default Blue Threshold 0–255 (128*) Contrast Set the contrast of the output.
Page 104 Understanding the printer menus Admin Controls Menu item Description Automatic Redial Adjust the number of redial attempts based on the activity levels of recipient fax machines. 0–9 (5*) Redial Frequency Increase the time between redial attempts to increase the chance of sending fax successfully.
Page 105 Understanding the printer menus Menu item Description Conﬁrm Fax Number Ask the user to conﬁrm the fax number. Off* Dial Preﬁx Set a dialing preﬁx. Dialing Preﬁx Rules Establish a dialing preﬁx rule. Preﬁx Rule [x] Note: An asterisk (*) next to a value indicates the factory default setting. Fax Receive Settings Menu item Description...
Page 106 Understanding the printer menus Menu item Description Fax Footer Time Stamp Print the time stamp at the bottom of each page from a received fax. Receive* Print Holding Faxes Hold received faxes from printing until they are released. Held Fax Mode Off* Always On Manual...
Page 107 Understanding the printer menus Menu item Description Manual Answer Code Manually enter a code on the telephone number pad to begin receiving fax. 0–9 (9*) Notes: • This menu item appears only when the printer shares a line with a telephone.
Page 108 Understanding the printer menus Fax Cover Page Menu item Description Fax Cover Page Conﬁgure the settings for the fax cover page. Off by Default* On by Default Never Use Always Use Include To ﬁeld Off* Include From ﬁeld Off* From Include Message Field Off* Message:...
Page 109 Understanding the printer menus Menu item Description Receive Error Log Print a log for fax‑receive failures. Print Never* Print on Error Auto Print Logs Print all fax activity. Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Multipurpose Feeder Logs Display Identify the sender by remote fax name or fax number.
Page 110 Understanding the printer menus Fax Server Setup General Fax Settings Menu item Description To Format Specify a fax recipient. Note: If you want to use the fax number, then type the number sign (#) before a number. Reply Address Specify a reply address for sending fax. Subject Specify the fax subject and message.
Page 111 Understanding the printer menus Menu item Description Use SSL/TLS Specify whether to send fax using an encrypted link. Disabled* Negotiate Required Require Trusted Certiﬁcate Specify a trusted certiﬁcate when accessing the SMTP server. SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM...
Page 112 Understanding the printer menus Fax Server Scan Settings Menu item Description Image Format Specify the ﬁle format for the scanned image. PDF (.pdf)* TIFF (.tif) XPS (.xps) Content Type Improve the output result based on the content of the original document. Text* Text/Photo Photo...
Page 113: E-Mail
Understanding the printer menus E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e- mail. Primary SMTP Gateway Port Enter the port number of the primary SMTP server. 1–65535 (25*) Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP...
Page 114 Understanding the printer menus Menu item Description User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user Use Active Directory Device Enable user credentials and group designations to connect to the SMTP server.
Page 115 Understanding the printer menus Menu item Description Global OCR Settings Conﬁgure the settings for optical character recognition (OCR). Recognized Languages Note: This menu item appears only if you have purchased and installed an OCR Auto Rotate solution. Despeckle Auto Contrast Enhance PDF Settings Conﬁgure the PDF settings of the scanned document.
Page 116 Understanding the printer menus Menu item Description Original Size Set the paper size of the original document. Mixed Sizes* Sides Specify the orientation of the original document when scanning on both sides of the document. Off* Short Edge Long Edge Note: An asterisk (*) next to a value indicates the factory default setting.
Page 117 Understanding the printer menus Menu item Description JPEG Quality Set the JPEG quality of the scanned image. Best for content* 5–95 Contrast Specify the contrast for the scanned image. Best for content* 0–5 Background Removal Remove the background color or image noise from the original document.
Page 118 Understanding the printer menus Menu item Description Limit Destinations Limit sending of e‑mail only to the speciﬁed list of domain name. Note: Use a comma to separate each domain. Send Me a Copy Send a copy of the e‑mail to yourself. Never appears* On by Default Off by Default...
Page 119: Ftp
Understanding the printer menus Menu item Description Scan Preview Show a scan preview of the original document. Note: This menu item appears only when a hard disk is installed. Allow Save as Shortcut Save an e‑mail address as a shortcut. E‑mail Images Sent As Specify how to send the images that are included in the e‑mail.
Page 120 Understanding the printer menus Menu item Description Global OCR Settings Conﬁgure the settings for optical character recognition (OCR). Recognized Languages Note: This menu item appears only if you have purchased and installed an OCR Auto Rotate solution. Despeckle Auto Contrast Enhance PDF Settings Conﬁgure the PDF settings for the scanned image.
Page 121 Understanding the printer menus Menu item Description Original Size Set the paper size of the original document. Mixed Sizes* Sides Specify the orientation when scanning on both sides of the document. Off* Long Edge Short Edge File Name Specify the ﬁle name of the scanned image. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 122 Understanding the printer menus Menu item Description JPEG Quality Set the JPEG quality of the scanned image. Best for content* 5–95 Contrast Specify the contrast for the scanned image. Best for content* Background Removal Remove the background color or image noise from the original document. Background Detection Notes: Content‑based*...
Page 123 Understanding the printer menus Admin Controls Menu item Description Text Default Set the quality of text on the scanned image. 5–95 (75*) Text/Photo Default Set the quality of text and photo on the scanned image. 5–95 (75*) Photo Default Set the quality of photo on the scanned image. 5–95 (50*) Use Multi‑Page TIFF Enable scanning of multiple TIFF images in one TIFF ﬁle.
Page 124: Usb Drive
Understanding the printer menus USB Drive Flash Drive Scan Menu item Description Format Specify the ﬁle format for the scanned image. JPEG (.jpg) Note: The menu items may vary depending on your printer model. PDF (.pdf)* TIFF (.tif) XPS (.xps) TXT (.txt) RTF (.rtf) DOCX (.docx)
Page 125 Understanding the printer menus Menu item Description Color Set the printer to capture ﬁle content in color or in mono. Black and White Gray Color* Auto Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi...
Page 126 Understanding the printer menus Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout None* Green Blue Default Red Threshold 0–255 (128*) Default Green Threshold 0–255 (128*) Default Blue Threshold 0–255 (128*) Auto Color Detect Conﬁgure the auto color detection setting.
Page 127 Understanding the printer menus Menu item Description Shadow Detail Adjust the shadow detail in the scanned image. ‑4 to 4 (0*) Scan Edge to Edge Scan the original document from edge to edge. Off* Sharpness Adjust the sharpness in the scanned image. 1–5 (3*) Temperature Generate a bluer or redder output of the original document.
Page 128 Understanding the printer menus Menu item Description Adjust ADF Skew Set the printer to adjust the skewed images from documents that are scanned from the ADF. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Flash Drive Print Menu item Description...
Page 129: Network/Ports
Understanding the printer menus Menu item Description Pages per Side Orientation Specify the orientation of multiple page images when using Pages per Side menu. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using Pages per Side menu. None* Solid Separator Sheets...
Page 130 Menu item Description Setup Using Mobile App Conﬁgure the Wi‑Fi connection using Lexmark Mobile Assistant. Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Note: 802.1x - RADIUS can be conﬁgured only from the Embedded Add Wi‑Fi Network...
Page 131 Understanding the printer menus Menu item Description Wi‑Fi Protected Setup Establish a Wi‑Fi network and enable network security. WPS Auto Detect Notes: • WPS Auto Detect appears only when the Wireless Security Mode is set to WEP. Start Push Button Method •...
Page 132 Understanding the printer menus Menu item Description 802.1x Encryption Mode Enable Wi‑Fi security through 802.1x standard. WPA+ Notes: WPA2* • This menu item appears only when the Wireless Security Mode is set to 802.1x - RADIUS. • 802.1x - RADIUS can be conﬁgured only from the Embedded Web Server.
Page 133 Understanding the printer menus Menu item Description Job Buffering Temporarily store print jobs in the printer hard disk before printing. Note: This menu item appears only when a hard disk is installed. Off* Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: •...
Page 134 Understanding the printer menus Menu item Description IPv4 Set the static IP address of your printer. Set Static IP Address IP Address Netmask Gateway IPv6 Enable IPv6 in the printer. Enable IPv6 IPv6 Enable DHCPv6 in the printer. Enable DHCPv6 Off* IPv6 Set the network adapter to accept the automatic IPv6 address conﬁguration...
Page 135 Understanding the printer menus Menu item Description PS SmartSwitch Set the printer to switch automatically to PS emulation when a print job requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 136 Understanding the printer menus Menu item Description Enable DDNS Update the Dynamic DNS settings. Off* DDNS TTL Specify the current DDNS settings. 300–31536000 seconds (3600*) Default TTL 5–254 seconds (254*) DDNS Refresh Time 300–31536000 seconds (604800*) Enable mDNS Update multicast DNS settings. WINS Server Address Specify a server address for Windows Internet Name Service (WINS).
Page 137 Understanding the printer menus Menu item Description Enable TLSv1.1 Enable the TLSv1.1 protocol. SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Note: An asterisk (*) next to a value indicates the factory default setting. SNMP Note: This menu appears only in network printers or printers that are attached to print servers.
Page 138 Understanding the printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials User Name Authentication Password Privacy Password Set Read‑only Credentials User Name Authentication Password Privacy Password Authentication Hash SHA1*...
Page 139 Understanding the printer menus Menu item Description Proposed Encryption Method Set the encryption method. 3DES Note: This menu item appears only when Base Conﬁguration is set AES* to Compatibility. Proposed Authentication Method Set the authentication method. SHA1 Note: This menu item appears only when Base Conﬁguration is set SHA256* to Compatibility.
Page 140 Understanding the printer menus Menu item Description LPD Timeout Set the time‑out value to stop the Line Printer Daemon (LPD) server from waiting indeﬁnitely for hung or invalid print jobs. 0–65535 seconds (90*) LPD Banner Page Print a banner page for all LPD print jobs. Off* Note: A banner page is the ﬁrst page of a print job used as a separator of print jobs and to identify the originator of the print job...
Page 141 Understanding the printer menus Menu item Description Retries for HTTP/FTP Requests Set the number of retries to connect to the HTTP/FTP server. 1–299 (3*) Note: An asterisk (*) next to a value indicates the factory default setting. ThinPrint Menu item Description Enable ThinPrint Print using ThinPrint.
Page 142 Understanding the printer menus Menu item Description Enable USB Port Enable the front USB drive port. Note: An asterisk (*) next to a value indicates the factory default setting. Restrict external network access Menu item Description Restrict external network Restrict access to network sites. access Off* External network address...
Page 143: Security
Understanding the printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Modify Address Book Manage Shortcuts Create Proﬁles Manage Bookmarks Flash Drive Print Flash Drive Scan Copy Function Color Dropout E‑mail Function...
Page 144 Understanding the printer menus Menu item Description Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration Import/Export All Settings Out of Service Erase Embedded Web Server Access Apps Control access to printer applications. New Apps Scan Center Scan Center Custom 1 Scan Center Custom 2...
Page 145 Understanding the printer menus Menu item Description Add User Create local accounts to manage access to the printer functions. User Name/Password User Name Password User Name/Password Accounts Add User User Name Accounts Add User Password Accounts Add User PIN Accounts Add User Schedule USB Devices Menu item...
Page 146 Understanding the printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 147 Understanding the printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries.
Page 148 Understanding the printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 149 Understanding the printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to print other documents with the same ﬁle name without overwriting...
Page 150: Reports
Understanding the printer menus Mobile Services Management AirPrint Enable functions in the AirPrint software feature. Print Scan Miscellaneous Menu item Description Protected Features Show all the features that Function Access Control (FAC) protects regardless of the security permission that the user has. Show* Hide Note: Hide displays only FAC‑protected features that the user has access.
Page 151 Understanding the printer menus Device Menu item Description Device Information Print a report that contains information about the printer. Device Statistics Print a report about printer usage and supply status. Proﬁles List Print a list of proﬁles that are stored in the printer. Asset Report Print a report that contains the printer serial number and model name.
Page 152: Help
Understanding the printer menus Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using Wi‑Fi Direct.
Page 153: Securing The Printer
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 154: Encrypting The Printer Hard Disk
Securing the printer Encrypting the printer hard disk This process erases all contents in the hard disk. If necessary, back up important data from the printer before starting the encryption. From the home screen, touch Settings > Security > Disk Encryption > Start encryption. Follow the instructions on the display.
Page 155 Securing the printer Disposing of a printer hard disk • Degaussing—Flushes the hard disk with a magnetic ﬁeld that erases stored data • Crushing—Physically compresses the hard disk to break component parts and render them unreadable • Milling—Physically shreds the hard disk into small metal bits Note: To guarantee that all data are completely erased, destroy physically each hard disk where data is stored.
Page 156: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Adjusting the speaker volume Adjusting the default headphone volume From the control panel, navigate to: Settings >...
Page 157 Maintaining the printer Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google Play store or App Store online store. From the printer home screen, touch Settings > Network/Ports > Wireless > Setup Using Mobile App >...
Page 158 Maintaining the printer Conﬁguring Wi‑Fi Direct ® Wi-Fi Direct is a Wi-Fi-based peer-to-peer technology that allows wireless devices to connect directly to a Wi- Fi Direct‑enabled printer without using an access point (wireless router). From the home screen, touch Settings > Network/Ports > Wi-Fi Direct. Conﬁgure the settings.
Page 159 Maintaining the printer Connecting a computer to the printer Before connecting your computer, make sure that Wi‑Fi Direct has been conﬁgured. For more information, see “Conﬁguring Wi‑Fi Direct” on page 158. For Windows users Open Printers & scanners, and then click Add a printer or scanner. Click Show Wi-Fi Direct printers, and then select the printer Wi‑Fi Direct name.
Page 160: Cleaning Printer Parts
Maintaining the printer For Macintosh users From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP. Type the IP address in the address ﬁeld. Apply the changes. Setting up serial printing (Windows only) Set the parameters in the printer.
Page 161 Maintaining the printer • Make sure that all areas of the printer are dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 162 Maintaining the printer Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass • ADF glass pad • Scanner glass...
Page 163 Maintaining the printer • Scanner glass pad Close the scanner cover. Open the ADF cover. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad in the ADF cover...
Page 164: Ordering Parts And Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 165 Ultra high yield 56F1U0E 56F2U0E 56F3U0E 56F4U0E 56F5U0E 56F6U0E Corporate Return Program toner 1, 2 cartridge Supported only in Lexmark MX521 and MX522 printer models. Available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator.
Page 166 Maintaining the printer Lexmark MX421, MX521, and MX522 regular toner cartridge Item Worldwide 56F0XA0 Extra high yield regular toner cartridge 56F0UA0 Ultra high yield regular toner cartridge Supported only in the Lexmark MX421 printer model. Supported only in Lexmark MX521 and MX522 printer models.
Page 167 Regular imaging unit 56F0ZA0 Corporate Return Program imaging unit* 56F0Z0E * This imaging unit is available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator. Ordering a maintenance kit Match the maintenance kit to the printer voltage.
Page 168: Replacing Parts And Supplies
Maintaining the printer Replacing parts and supplies Replacing the toner cartridge Open door A. Remove the used toner cartridge.
Page 169 Maintaining the printer Unpack the new toner cartridge, and then shake it three times to redistribute the toner. Insert the new toner cartridge. Note: Use the arrows inside the printer as guides. Close door A.
Page 170 Maintaining the printer Replacing the imaging unit Open door A. Remove the toner cartridge. Remove the used imaging unit.
Page 171 Maintaining the printer Unpack the new imaging unit, and then shake it three times to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 172 Maintaining the printer Close door A. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Remove the tray.
Page 173 Maintaining the printer Remove the used pick tires one after the other. Unpack the new pick tires.
Page 174 Maintaining the printer Insert the new pick tires. Insert the tray. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 175 Maintaining the printer...
Page 176 Maintaining the printer Remove the tray insert, and then ﬂip the tray base. Remove the used pick roller assembly. Unpack the new pick roller assembly.
Page 177 Maintaining the printer Insert the new pick roller assembly. Flip the tray base, and then insert the tray insert.
Page 178 Maintaining the printer Align the printer with the optional tray, and then lower the printer until it clicks into place. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 179 Maintaining the printer Remove the used ADF separator roller. Unpack the new ADF separator roller. Warning—Potential Damage: To avoid damage and poor printer performance, handle this part with clean hands.
Page 180: Moving The Printer
Maintaining the printer Insert the new ADF separator roller until it clicks into place. Close the ADF cover. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 181: Saving Energy And Paper
Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings >...
Page 182: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 183: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 184: Identifying Jam Locations
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 185: Paper Jam In Door A
Clearing jams Paper jam in door A Remove the tray. Open door A.
Page 186 Clearing jams Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 187 Clearing jams Remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all paper fragments are removed.
Page 188 Clearing jams Insert the imaging unit. Note: Use the arrows inside the printer as guides.
Page 189: Paper Jam In The Rear Door
Clearing jams Insert the toner cartridge. Note: Use the arrows inside the printer as guides. Close door A. Insert the tray. Paper jam in the rear door Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 190: Paper Jam In The Standard Bin
Clearing jams Close the rear door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the duplex unit Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch the metal plate at the back of the printer where the cables plug in before accessing or touching interior areas of the printer.
Page 191: Paper Jam In Trays
Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in trays Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch the metal plate at the back of the printer where the cables plug in before accessing or touching interior areas of the printer.
Page 192: Paper Jam In The Multipurpose Feeder
Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 193: Paper Jam In The Automatic Document Feeder
Clearing jams Flex, fan, and align the paper edges before loading. Reload paper, and then adjust the paper guide. Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 194 Clearing jams Close the ADF cover.
Page 195: Troubleshooting
Troubleshooting Troubleshooting Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 197 “Fine lines are not printed “Folded or wrinkled paper”...
Page 196: Printing Problems
Troubleshooting “Solid black pages” on “Text or images cut off” on “Toner easily rubs off” on “Vertical dark bands” on page 210 page 211 page 213 page 213 “Vertical dark lines or “Vertical dark streaks with “Vertical light bands” on “Vertical white lines”...
Page 197 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages? Step 2 Go to step 3.
Page 198 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
Page 199 Troubleshooting Action Step 6 Go to step 7. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Is the print dark? Step 7 Go to step 8.
Page 200 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Are ﬁne lines not printed correctly?
Page 201 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Is the paper folded or wrinkled? Step 3 Contact...
Page 202 Action Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Does gray background appear on prints? Step 3 Go to step 4.
Page 203 Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact customer The problem is Check if the printer is using a genuine and supported Lexmark support. solved. toner cartridge. Note: If the cartridge is not supported, then install a supported one.
Page 204 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print light? Step 2 Go to step 3.
Page 205 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 206 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 207 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 208 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Remove paper from the tray, and then turn over the paper. Print the document. Is the paper curled? Step 5 Go to step 6. The problem is solved. Load paper from a fresh package.
Page 209 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Check if you are printing on a supported paper. Print the document. Is the print crooked or skewed? Repeating defects Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings >...
Page 210 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 211 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 212 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 213 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 214 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 215 Do vertical dark lines or streaks appear on prints? Step 3 Go to step 4. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 216 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 217 Contact customer The problem is support. solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do vertical dark streaks with missing images appear on prints? Vertical light bands Note: Before solving the problem, print the Print Quality Test Pages.
Page 218 Troubleshooting Action Contact customer The problem is Check if the printer is using a genuine and supported Lexmark support. solved. toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical light bands appear on prints? Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages.
Page 219 Troubleshooting Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer. Print the document. Is the document printed? Step 2 The problem is...
Page 220 Troubleshooting Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 221 Troubleshooting Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2. Load the correct paper size and paper Check if you are printing on the correct paper. type. Print the document. Is the document printed on the correct paper? Step 2 The problem is Go to step 3.
Page 222 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Reduce the number of pages to print. Print the document. Is the printer still printing slow? Step 4 Go to step 5. The problem is solved. Connect the printer cable securely to the printer and the computer, print server, option, or other network device.
Page 223 Troubleshooting The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 224: Network Connection Problems
Troubleshooting Adjusting toner darkness From the home screen, touch Settings > Print > Quality. In the Toner Darkness menu, adjust the settings. Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on.
Page 225 Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Cannot connect the printer to the Wi‑Fi network Action Step 1...
Page 226 Troubleshooting Action Step 6 The problem is Contact customer solved. support. Make sure that you entered the correct network password. Note: Take note of the spaces, numbers, and capitalization in the password. Can the printer connect to the Wi‑Fi network? Unable to read ﬂash drive Action Step 1...
Page 227: Hardware Options Problems
Troubleshooting Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 4.
Page 228 Troubleshooting Internal solutions port does not operate correctly Action Step 1 Go to step 3. Go to step 2. Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Step 2 The problem is Go to step 3.
Page 229: Issues With Supplies
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 230: Paper Feed Problems
X and # simultaneously for 15 seconds. If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and supplies”...
Page 231 Troubleshooting Collated printing does not work Action Step 1 The problem is Go to step 2. solved. From the control panel, navigate to: Settings > Print > Layout > Collate Touch On [1,2,1,2,1,2]. Print the document. Is the document collated correctly? Step 2 The problem is Go to step 3.
Page 232 Troubleshooting Action Step 3 The problem is Contact customer solved. support. Make sure that Tray Linking is set to Automatic. For more information, see “Linking trays” on page Print the document. Do the trays link correctly? Paper frequently jams Action Step 1 Go to step 2.
Page 233: E-Mailing Problems
Troubleshooting Jammed pages are not reprinted Action The problem is Contact customer From the control panel, navigate to: solved. support. Settings > Device > Notiﬁcations > Jam Content Recovery In the Jam Recovery menu, select On or Auto. Print the document. Are the jammed pages reprinted? E-mailing problems Cannot send e‑mails...
Page 234: Faxing Problems
Can you set up etherFAX? Step 3 The problem is Go to solved. https://www.etherfa Make sure that etherFAX is set up correctly. For more information, x.net/lexmark. “Setting up the fax function using etherFAX” on page Can you set up etherFAX?
Page 235 Troubleshooting Cannot send or receive faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Resolve any error messages that appear on the display. Can you send or receive a fax? Step 2 The problem is Go to step 3.
Page 236 Troubleshooting Action Step 5 The problem is Go to step 6. solved. Check if the printer is connected to an analog phone service or to the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter.
Page 237 Step 3 The problem is Go to solved. https://www.etherfa Split large documents into smaller ﬁle sizes. x.net/lexmark. Can you send or receive faxes using etherFAX? Can receive but not send faxes using analog fax Action Step 1 The problem is Go to step 2.
Page 238 Troubleshooting Can send but not receive faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Make sure that the paper source is not empty. Can you receive faxes? Step 2 The problem is Go to step 3. solved.
Page 239: Scanning Problems
Troubleshooting Missing information on the fax cover page Action The problem is Contact customer Turn off the printer, wait for about 10 seconds, and then turn on solved. support. the printer. Send or retrieve the fax. Is there missing information on the fax cover page? Cannot send the fax cover page from the computer Action Step 1...
Page 240 Troubleshooting Action Step 3 Go to step 5. Go to step 4. Check the printer connectivity. Print the Network Setup Page. From the control panel, navigate Settings > Reports > Network > Network Setup Page. Check the network status. Is the printer connected to the network? Step 4 The problem is Go to step 5.
Page 241 Troubleshooting Action Step 4 The problem is Go to step 5. solved. Update the network folder shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 242 Troubleshooting Action Step 2 The problem is Contact customer solved. support. Match the paper size setting and the paper loaded in the tray. Copy the document or photo. Is the document or photo copied correctly? Poor copy quality Action Step 1 The problem is Go to step 2.
Page 243 Troubleshooting Action Contact customer The problem is Open the scanner cover. support. solved. Using a damp, soft, lint‑free cloth, wipe the ADF glass and the ADF glass pad. Close the scanner cover. Scan the document. Do vertical streaks appear on scanned documents? Jagged image or text when scanning from the ADF Action Contact...
Page 244 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Check the ﬁle you want to scan. Make sure that the ﬁle name is not already used in the destination folder. Make sure that the document or photo you want to scan is not open in another application.
Page 245 Troubleshooting Scanner does not respond Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected properly to the printer and the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 246: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 247: Upgrading And Migrating
Upgrading and migrating Upgrading and migrating Hardware Available internal options • Flash memory • Font cards • Firmware cards – Forms and Bar Code – IPDS – PRESCRIBE • Internal solutions port – RS-232C Serial Interface Card – Parallel 1284-B Interface Card –...
Page 248 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 249 Upgrading and migrating Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 250 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Insert the memory card until it clicks into place. Close the controller board access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 251 Upgrading and migrating Unpack the optional card. Warning—Potential Damage: Do not touch the connection points along the edge of the card.
Page 252 Upgrading and migrating Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
Page 253 Upgrading and migrating Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors. Unpack the hard disk. Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 254 Upgrading and migrating Attach the hard disk interface cable to the controller board. Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 255 Upgrading and migrating Mounting bracket Thumbscrews Housing Interface cable Install the ISP into its housing. Secure the ISP in place and attach the ISP extended cable.
Page 256 Upgrading and migrating Open, and then remove the controller board access cover. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Attach the ISP kit to the printer.
Page 257 Upgrading and migrating If a printer hard disk is installed, then remove the hard disk before installing the ISP. Unplug the hard disk interface cable from the controller board.
Page 258 Upgrading and migrating Connect the ISP extended cable to the ISP connector.
Page 259 Upgrading and migrating Install the hard disk.
Page 260 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 261: Software
• For drivers and utilities that are compatible with Mac OS X version 10.6 or earlier and for speciﬁc supported Linux or UNIX operating system versions, go to http://support.lexmark.com. • For more information on software compatibility with all other operating systems, contact customer support.
Page 262 Run the installer, and then follow the instructions on the computer screen. Installing the fax driver Go to www.lexmark.com/downloads, search for your printer model, and then download the appropriate installer package. From your computer, click Printer Properties, and then navigate to the Conﬁguration tab.
Page 263: Firmware
• To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page 261. Add the printer.
Page 264 Upgrading and migrating Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. From the Embedded Web Server, click Export Conﬁguration or Import Conﬁguration.
Page 265 Before you begin, make sure that: • You have downloaded the latest printer ﬁrmware from https://support.lexmark.com and saved it to your ﬂash drive or computer. Note: To deploy the printer ﬁrmware, extract the .ﬂs ﬁrmware ﬁle from the ZIP package.
Page 266: Notices
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 267 Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries.
Page 268 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 269 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 270 The product is waiting for a print job. 11.5 (MB2442, MX421, XM1242), 14.5 (MB2546, MX521, MX522, XM1246) Sleep Mode The product is in a high‑level energy‑saving mode. 1.3 (MB2442, MX421, XM1242), 1.5 (MB2546, MX521), 1.41 (MX522, XM1246) Hibernate The product is in a low‑level energy‑saving mode. 0.1 The product is plugged into an electrical outlet, but the power switch is turned off.
Page 271 Notices Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a speciﬁed period of time, called the Sleep Mode Timeout.
Page 272 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 273 Notices If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualiﬁed installer. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless said message clearly contains in a margin at the top or bottom of each transmitted page or on the ﬁrst page of the transmission, the date and time...
Page 274 LEX-M14-002 or LEX-M03-002 A18-0046001 or A11-0160001 Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité...
Page 275 Teilenummer 80D1877) für jede Leitung installiert werden, über die in der Schweiz Zeitsteuertakte übertragen werden. Uso del prodotto in Svizzera Questo prodotto richiede un ﬁltro toni Billing svizzero, (codice Lexmark 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models.
Page 276 Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 277 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a...
Page 278 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 279 Substances in Electrical and Electronic Equipment Regulations 2012. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The UK Importer is: Lexmark International Ltd, Highﬁeld House, Foundation Park - 8 Roxborough Way, Maidenhead Berkshire - SL6 3UD, United Kingdom.
Page 280 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 281 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 282 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 283 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 284: Index
Index Index automatic document feeder Cleaning the Scanner 152 (ADF) cleaning the scanner 161 accessing the controller using 43, 46, 64, 68 cleaning the touch screen 161 board 247 avoiding paper jams 183 clearing jam activating Voice Guidance 26 in door A 185 adapter plug 62 in the duplex unit 190 adding a shortcut...
Page 285 Index editing 25 default headphone volume e‑mail troubleshooting control panel adjusting 156 cannot send e‑mails 233 using 16 Defective ﬂash detected 228 e‑mailing controller board deleting contacts 25 using the automatic document accessing 247 deleting groups 25 feeder (ADF) 46 copy troubleshooting Device Quotas using the scanner glass 46...
Page 286 Lexmark Mobile Print Server 265 indicator light using 36 ﬂash drive understanding the status 16 Lexmark ScanBack Utility 68 printing from 38 installing a memory card 249 light print 204 scanning to 70 installing a printer hard disk 252 LINE port 14...
Page 287 PostScript 91 printing 226 checking 164 Power Management 79 noise emission levels 267 personal identiﬁcation number Preferences 73 Non‑Lexmark supply 229 method 157 Print 151 non‑volatile memory 154 personal identiﬁcation numbers Quality 89 erasing 153 enabling 27 Remote Operator Panel 75 Not enough free space in ﬂash...
Page 288 153 folded or wrinkled paper 200 printer menus 72 recycling horizontal light bands 203 printer messages Lexmark packaging 182 light print 204 Defective ﬂash detected 228 Lexmark products 182 mottled print and dots 206 Non‑Lexmark supply 229 reducing a copy size 44 paper curl 207 Not enough free space in ﬂash...
Page 289 Index cannot scan to network setting the Universal paper supported paper sizes 32 folder 240 size 28 supported paper types 34 jagged image when scanning setting up supported paper weights 35 from the ADF 243 analog fax 56 jagged text when scanning from Card Copy 19 the ADF 243 setting up Device Quotas 22...
Page 290 226 wireless network 157 light print 204 using wrinkled paper 200 mottled print and dots 206 genuine Lexmark parts 164 paper curl 207 genuine Lexmark supplies 164 repeating defects 209 using Customer Support 21 skewed print 208 using Display Customization 20...

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