Page 1 MB2770, MX721, MX722, MX725, XM5365, XM5370 MFPs User's Guide March 2021 www.lexmark.com Machine type: 7464 Models: 036, 037, 096, 336, 337, 388, 396, 836...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Conventions................................7 Product statements..............................7 Learning about the printer................. 10 Finding information about the printer......................10 Finding the printer serial number........................11 Selecting a location for the printer........................ 12 Printer conﬁgurations............................13 Attaching cables..............................15 Using the control panel............................ 16 Understanding the status of the power button and indicator light............
Page 3 Contents Enabling spoken passwords or personal identiﬁcation numbers............27 Loading paper and specialty media............28 Setting the size and type of the specialty media..................28 Conﬁguring Universal paper settings......................28 Loading the 250‑ or 550‑sheet tray......................28 Loading the 2100‑sheet tray..........................31 Loading the multipurpose feeder........................35 Linking trays................................
Page 4 Contents Creating a copy shortcut..........................50 E-mailing....................... 51 Using the automatic document feeder and scanner glass..............51 Conﬁguring the e‑mail SMTP settings......................51 Sending an e-mail............................. 59 Creating an e-mail shortcut..........................59 Faxing......................60 Using the automatic document feeder and scanner glass..............60 Setting up the printer to fax..........................60 Sending a fax..............................68 Scheduling a fax..............................
Page 5 Contents E-mail..................................118 FTP..................................124 USB Drive................................128 Network/Ports..............................134 Security................................146 Reports................................154 Help..................................155 Troubleshooting............................... 155 Printing the Menu Settings Page......................... 156 Securing the printer.................. 157 Locating the security slot..........................157 Erasing printer memory..........................157 Erasing printer hard disk memory........................157 Encrypting the printer hard disk........................158 Restoring factory default settings........................158 Statement of Volatility.............................158 Maintaining the printer................
Page 6 Contents Paper jam in door C............................213 Paper jam in the standard bin........................214 Paper jam in the multipurpose feeder......................215 Paper jam in the automatic document feeder..................216 Troubleshooting..................218 Print quality problems.............................218 Printing problems.............................219 Unable to read ﬂash drive..........................250 Enabling the USB port...........................250 Network connection problems........................251 Hardware options problems........................
Page 7: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 8 Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.
Page 9 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 10: Learning About The Printer
Find it here Initial setup instructions See the setup documentation that came with the printer. • Go to www.lexmark.com/downloads, search for Printer software your printer model, and then in the Type menu, • Print or fax driver select the driver, ﬁrmware, or utility that you need.
Page 11: Finding The Printer Serial Number
Learning about the printer What are you looking for? Find it here • Go to http://support.lexmark.com. Documentation • Note: Select your country or region, and then Live chat support select your product to view the appropriate • E‑mail support support site.
Page 12: Selecting A Location For The Printer
Learning about the printer Locate the serial number at the left side of the printer. Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install hardware options.
Page 13: Printer Configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 14 Learning about the printer Basic model Automatic document feeder (ADF) tray ADF bin Standard bin Multipurpose feeder Standard 550‑sheet tray Control panel...
Page 15: Attaching Cables
Learning about the printer Conﬁgured model Optional 2100‑sheet tray Caster base Optional 250‑ or 550‑sheet trays When using optional trays: • Always use a caster base when the printer is conﬁgured with a 2100‑sheet tray. • The 2100‑sheet tray must always be at the bottom of a conﬁguration and may be paired with only one optional 250‑...
Page 16: Using The Control Panel
Learning about the printer Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any wireless network adapter, or the printer in the areas shown while actively printing. Use the Power cord socket Connect the printer to a properly grounded electrical outlet. USB printer port Connect the printer to a computer.
Page 17: Understanding The Status Of The Power Button And Indicator Light
Learning about the printer Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds.
Page 18: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions. Touch Copy Make copies.
Page 19: Customizing The Home Screen
Select the icons that you want to appear on the home screen. Apply the changes. Supported applications Application Printer models Scan Center MX721, MX722, MX725, MB2770, XM5365, XM5370 Shortcut Center MX721, MX722, MX725, MB2770, XM5365, XM5370 Card Copy MX721, MX722, MX725, MB2770, XM5365, XM5370 Display Customization...
Page 20: Using Shortcut Center
Setting up and using the home screen applications • Make sure that E‑mail Settings and Network Share Settings are conﬁgured. • When scanning a card, make sure that the scan resolution does not exceed 200 dpi for color and 400 dpi for black and white. •...
Page 21: Setting Up Scan Center
Setting up and using the home screen applications Running a slide show from a ﬂash drive Insert a ﬂash drive into the USB port. From the home screen, touch Slideshow. Images appear in alphabetical order. Note: You can remove the ﬂash drive after the slide show starts, but the images are not stored in the printer.
Page 22: Using Qr Code Generator
Note: For information on conﬁguring the application settings, see the Customer Support Administrator’s Guide. Creating a Cloud Connector proﬁle Note: This application is available only in certain country or region. For more information, contact your Lexmark representative. From the home screen, touch Cloud Connector. Select a cloud service provider.
Page 23: Managing Bookmarks
Touch OK, and then take note of the authorization code. Note: The authorization code is valid only for 24 hours. Open a web browser, and then go to https://lexmark.cloud-connect.co. Click Next, and then accept the Terms of Use. Enter the authorization code, and then click Connect.
Page 24: Managing Contacts
Setting up and using the home screen applications Creating folders Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 25 Setting up and using the home screen applications From the Contact Groups section, add a group name. Note: You can assign one or more contacts to the group. Apply the changes. Editing contacts or groups Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 26: Setting Up And Using The Accessibility Features
Setting up and using the accessibility features Setting up and using the accessibility features Enabling Magniﬁcation mode From the control panel, press and hold the 5 key until you hear a voice message. Select Magniﬁcation mode. Select OK. For more information on navigating a magniﬁed screen, see “Navigating the screen using gestures”...
Page 27: Using The Keyboard On The Display
Setting up and using the accessibility features Gesture Function Double‑tap Select an option or item on the screen. Triple‑tap Zoom in or zoom out text and images. Swipe right or swipe down Move to the next item on the screen. Swipe left or swipe up Move to the previous item on the screen.
Page 28: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, navigate to: Settings >...
Page 29 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the side guides ﬁt snugly against the paper.
Page 30 Loading paper and specialty media • Do not slide paper into the tray. • To avoid paper jams, make sure that the stack height is below the maximum paper ﬁll indicator. • When loading letterhead, do either of the following: One‑sided printing Two‑sided printing •...
Page 31: Loading The 2100-Sheet Tray
Loading paper and specialty media Loading the 2100‑sheet tray CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. Pull out the tray. Adjust the guides. Loading A5‑size paper Pull up and slide the width guide to the position for A5.
Page 32 Loading paper and specialty media Squeeze and slide the length guide to the position for A5 until it clicks into place. Remove the A5 length guide from its holder. Insert the guide into its designated slot, and then press until it clicks into place.
Page 33 Loading paper and specialty media Loading A4‑, letter‑, legal‑, oﬁcio‑, and folio‑size paper Pull up and slide the width guide to the correct position for the size of the paper being loaded. If the A5 length guide is still attached, then remove it. If the guide is not attached, then proceed to step d on page Place the A5 length guide in its holder.
Page 34 Loading paper and specialty media Squeeze, and then slide the length guide to the correct position for the size of the paper being loaded. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown. •...
Page 35: Loading The Multipurpose Feeder
Loading paper and specialty media One‑sided printing Two‑sided printing Insert the tray. Note: Press down the paper stack while inserting the tray. From the printer control panel, set the paper size and paper type from the control panel to match the paper loaded.
Page 36 Loading paper and specialty media Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. • When loading letterhead, do either of the following: One‑sided printing Two‑sided printing •...
Page 37: Linking Trays
Loading paper and specialty media Linking trays From the home screen, touch Settings > Paper > Tray Conﬁguration > select a paper source. Set the same paper size and paper type for the trays that you are linking. From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Tray Conﬁguration >...
Page 38: Paper Support
98 x 225 mm (3.9 x 8.9 in.) A5 long edge feed (LEF) is recommended over A5 short edge feed (SEF). Envelopes wider than 101.6 mm (4.5 in.) may crease. This paper type must be tested for acceptability. Envelopes are not supported on Lexmark MX725.
Page 39: Supported Paper Types
550‑sheet tray Plain paper Card stock Transparency Labels Vinyl labels Bond Envelope Rough envelope To prevent transparencies from sticking together, print up to 20 pages only. Print the succeeding pages after three minutes. Supported only in the Lexmark MX725 printer model.
Page 40: Supported Paper Weights
Rough/Cotton Custom type [x] To prevent transparencies from sticking together, print up to 20 pages only. Print the succeeding pages after three minutes. Supported only in the Lexmark MX725 printer model. Supported paper weights Paper type and weight Standard Optional Multipurpose feeder Two‑sided printing...
Page 41 Paper support Paper type and weight Standard Optional Multipurpose feeder Two‑sided printing 550‑sheet 2100‑sheet tray, optional tray 250‑ or 550‑sheet tray Transparency ² 138–146 g/m grain long (37–39‑lb bond) Paper labels ² 180 g/m (48‑lb bond) Integrated forms ² 140–175 g/m (37–47‑lb bond) Integrated forms...
Page 42: Printing
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 43: Printing From A Flash Drive
Printing Notes: • Make sure that the Apple device and the printer are connected to the same network. If the network has multiple wireless hubs, then make sure that both devices are connected to the same subnet. • This application is supported only in some Apple devices. From your mobile device, select a document from your ﬁle manager or launch a compatible application.
Page 44: Supported Flash Drives And File Types
Printing Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. • If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the display.
Page 45: Configuring Confidential Jobs
Printing • .pdf • .xps Images: • .dcx • .gif • .jpeg or .jpg • .bmp • .pcx • .tiff or .tif • .png Conﬁguring conﬁdential jobs From the control panel, navigate to: Settings > Security > Conﬁdential Print Setup Conﬁgure the settings.
Page 46: Printing From A Cloud Connector Profile
Printing Click Print and Hold. Select Use Print and Hold, and then assign a user name. Select the print job type (Conﬁdential, Repeat, Reserve, or Verify). If you select Conﬁdential, then secure the print job with a personal identiﬁcation number (PIN). Click OK or Print.
Page 47: Printing A Font Sample List
Printing Printing a font sample list From the home screen, touch Settings > Reports > Print > Print Fonts. Touch PCL Fonts or PS Fonts. Printing a directory list From the home screen, touch Settings > Reports > Print > Print Directory. Canceling a print job From the printer control panel From the home screen, touch Job Queue.
Page 48: Copying
Copying Copying Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 49: Copying On Letterhead
Copying Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the multipurpose feeder, then navigate to: Copy To >...
Page 50: Copying Multiple Pages Onto A Single Sheet
Copying Copying multiple pages onto a single sheet Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Pages per Side. Adjust the settings. Copy the document. Creating a copy shortcut From the home screen, touch Copy.
Page 51: E-Mailing
E-mailing E-mailing Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 52 E-mailing Using the Settings menu in the printer From the home screen, touch Settings > E‑mail > E‑mail Setup. Conﬁgure the settings. Notes: • For more information on the password, see the list of e‑mail service providers. • For e‑mail service providers that are not on the list, contact your provider and ask for the settings. E‑mail service providers •...
Page 53 E-mailing Setting Value Device Password App password Note: To create an app password, go to the AOL Account Security page, log in to your account, and then click Generate app password. Comcast Mail Setting Value Primary SMTP Gateway smtp.comcast.net Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate...
Page 54 E-mailing iCloud Mail Note: Make sure that two‑step veriﬁcation is enabled on your account. Setting Value Primary SMTP Gateway smtp.mail.me.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID...
Page 55 E-mailing Setting Value Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. NetEase Mail (mail.163.com) Note: Make sure that the SMTP service is enabled on your account.
Page 56 E-mailing Setting Value Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. Outlook Live or Microsoft 365 These settings apply to outlook.com and hotmail.com e‑mail domains, and Microsoft 365 accounts. Setting Value Primary SMTP Gateway...
Page 57 E-mailing Setting Value SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization code Note: To generate an authorization code, from the QQ Mail home page, click Settings > Account, and then from the POP3/IMAP/SMTP/Exchange/CardDAV/CalDAV Service section, click Generate authorization code.
Page 58 E-mailing Setting Value Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Independent password Note: The independent password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. Yahoo! Mail Setting Value Primary SMTP Gateway smtp.mail.yahoo.com Primary SMTP Gateway Port 587 Use SSL/TLS Required...
Page 59: Sending An E-Mail
E-mailing Setting Value Device Password Account password or app password Notes: • For accounts with two‑step veriﬁcation disabled, use your account password. • For accounts with two‑step veriﬁcation enabled, use an app password. To create an app password, go to the Zoho Mail Account Security page, log in to your account, and then from the Application‑Speciﬁc Passwords...
Page 60: Faxing
Faxing Faxing Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 61 XM5365i XM5370 XM5370i Needs a subscription. For more information, go to https://www.etherfax.net/lexmark or contact the place where you purchased the printer. Needs an installed license bundle. For more information, contact the place where you purchased the printer. Setting up the fax function using analog fax Notes: •...
Page 62 An appropriate license bundle must be installed in your printer. For more information, contact etherFAX. • Make sure that you have registered your printer to the etherFAX portal. For more information, go to https://www.etherfax.net/lexmark. • The printer serial number is required on registration. To locate the serial number, see “Finding the printer...
Page 63 Faxing • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings > Fax > Fax Setup > General Fax Settings. Note: Fax Setup appears only if Fax Mode is set to Fax. In the Fax Name ﬁeld, type a unique name.
Page 64 Faxing Setting up fax using a standard telephone line Note: These instructions apply only to printers that support analog fax. For more information, see “Supported fax” on page CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 65 Faxing Setup 2: Printer is sharing the line with an answering machine Note: If you subscribe to a distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically.
Page 66 Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 67 Part name Part number Lexmark adapter plug 40X8519 Connecting the printer to a non‑RJ‑11 wall jack Connect one end of the telephone cable to the line port of the printer.
Page 68: Sending A Fax
Faxing Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. Note: These instructions apply only to printers that support analog fax. For more information, see “Supported fax”...
Page 69: Scheduling A Fax
Faxing Click Fax > Enable fax > Always display settings prior to faxing, and then enter the recipient number. If necessary, conﬁgure other fax settings. Send the fax. For Macintosh users With a document open, choose File > Print. Select the printer that has ‑ Fax added after its name. In the To ﬁeld, enter the recipient number.
Page 70: Adjusting The Fax Darkness
Faxing Adjusting the fax darkness Note: Make sure that fax is conﬁgured. For more information, see “Setting up the printer to fax” on page Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Fax, and then enter the needed information. Touch Darkness, and then adjust the setting.
Page 71 Faxing Touch Fax Forwarding and then touch Forward or Print and Forward. Touch Forward to, and then select a destination. Select a destination type, and then enter the shortcut number of the destination.
Page 72: Scanning
The computer and the printer are connected to the same network. For Windows users Using Lexmark ScanBack Utility From the computer, run Lexmark ScanBack Utility, and then click Next. Note: To download the utility, go to www.lexmark.com/downloads. Click Setup, and then add the printer IP address.
Page 73: Scanning To An Ftp Server
Scanning Load an original document into the automatic document feeder or on the scanner glass. From the printer home screen, touch Scan Proﬁles, and then select a scan proﬁle. Note: Make sure that Scan Proﬁles is enabled. From the home screen, touch Settings > Device > Visible Home Screen Icons >...
Page 74: Scanning To A Network Folder
Scanning Scanning to a network folder Load the document into the ADF tray or on the scanner glass. From the home screen, touch Scan Center. Note: The icon and name may have been changed. For more information, contact your administrator. Do either of the following: •...
Page 75: Scanning To A Cloud Connector Profile
Scanning Scan the document. Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the ﬂash drive or the printer in the area shown while actively printing, reading, or writing from the memory device. Scanning to a Cloud Connector proﬁle Load an original document into the ADF tray or on the scanner glass.
Page 76: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Accessibility • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer •...
Page 77: Device
Understanding the printer menus Help • • Print All Guides Information Guide • • Mono Quality Guide Media Guide • • Connection Guide Moving Guide • • Copy Guide Print Quality Guide • • E‑mail Guide Scan Guide • • Fax Guide* Supplies Guide •...
Page 78 Understanding the printer menus Menu item Description Paper Sizes Specify the unit of measurement for paper sizes. U.S.* Note: The country or region selected in the initial setup Metric wizard determines the initial paper size setting. Screen Brightness Adjust the brightness of the display. 20–100% (100*) Flash Drive Access Enable access to the ﬂash drive.
Page 79 Understanding the printer menus Menu item Description Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side...
Page 80 Understanding the printer menus Menu item Description VNC Password Specify the password to connect to the VNC client server. Note: This menu item appears only if Authentication Type is set to Standard Authentication. Note: An asterisk (*) next to a value indicates the factory default setting. Notiﬁcations Menu item Description...
Page 81 Understanding the printer menus Menu item Description E‑mail Alerts Setup Conﬁgure the e‑mail settings of the printer. E‑mail Setup Primary SMTP Gateway Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*) SMTP Timeout (30 seconds*) Reply Address Always use SMTP default Reply Address(Off*) Use SSL/TLS(Disabled*)
Page 82 Understanding the printer menus Menu item Description Error Prevention Set the printer to restart when an error occurs. Auto Reboot Auto Reboot Reboot when idle Reboot always* Reboot never Error Prevention Set the number of automatic reboots that the printer can perform.
Page 83 Anonymous Data Collection Menu item Description Anonymous Data Collection Send printer usage and performance information to Lexmark. Device Usage and Performance Note: Anonymous Data Send Time appears only when you set Information Anonymous Data Collection to Device Usage and Performance.
Page 84 Understanding the printer menus Accessibility Menu item Description Duplicate Key Strike Interval Set the interval in seconds during which the printer ignores duplicate key presses on an attached keyboard. 0–5 (0*) Key Repeat Initial Delay Set the initial length of delay in seconds before a repeating key starts repeating.
Page 85 Understanding the printer menus Restore Factory Defaults Menu item Description Restore Settings Restore the printer factory default settings. Restore all settings Restore printer settings Restore network settings Restore fax settings Restore app settings Maintenance Conﬁguration Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer.
Page 86 Understanding the printer menus Menu item Description Tray Conﬁguration Determine the default loading orientation for the A5 size paper in all paper sources. A5 Loading Short Edge Long Edge* Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load paper appears.
Page 87 Understanding the printer menus Menu item Description Printer Emulations Reset the emulator after a print job. Emulator Security Reset Emulator After Job Off* Printer Emulations Disable access to printer message during emulation. Emulator Security Disable Printer Message Access Fax Conﬁguration Set fax to enter Sleep mode whenever the printer determines that it should.
Page 88 Enable the printer to use the orientation setting under the Copy menu when sending quick copy jobs. Honor orientation on fast path copy Off* App Conﬁguration Enable the Lexmark Embedded Solutions (LES) applications. LES Applications Notes: • When set to On, this setting does not affect built‑in applications.
Page 89 Understanding the printer menus Menu item Description Scanner Conﬁguration Reduce skewing of documents that are scanned from the ADF. ADF Deskew ADF Electronic Deskew(On*) Scanner Conﬁguration Disable the scanner when it is not working properly. Disable Scanner Enabled* Disabled ADF Disabled Scanner Conﬁguration Set the byte order of a TIFF‑formatted scan output.
Page 90 Personalize the printer name. The maximum length is 63 characters. Export Conﬁguration File to USB Export the conﬁguration ﬁle to a ﬂash drive. Export Compressed Logs to USB Export the compressed log ﬁles to a ﬂash drive. Send Logs Send diagnostic information to Lexmark. Cancel Send...
Page 91: Print
Understanding the printer menus Print Layout Menu item Description Sides Specify whether to print on one side or both sides of the paper. 1‑Sided* 2‑Sided Flip Style Determine which side of the paper is bound when performing two‑sided printing. Long Edge* Short Edge Blank Pages Print blank pages that are included in a print job.
Page 92 Understanding the printer menus Menu item Description Pages per Side Orientation Specify the orientation of multiple page images when using the Pages per Side menu. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using the Pages per Side menu. None* Solid Copies...
Page 93 Understanding the printer menus Menu item Description Resource Save Determine what the printer does with downloaded resources, such as fonts and macros, when it receives a job that requires more than the Off* available memory. Notes: • When set to Off, the printer retains downloaded resources only until memory is needed.
Page 94 Understanding the printer menus Menu item Description Gray Correction Adjust the contrast enhancement applied to images. Auto* Normal Note: An asterisk (*) next to a value indicates the factory default setting. Job Accounting Menu item Description Job Accounting Set the printer to create a log of the print jobs that it receives. Off* Note: This menu item appears only when a ﬂash memory or hard disk is installed.
Page 95 Understanding the printer menus Menu item Description Log Action at Full Specify how the printer responds when hard disk usage reaches the maximum limit (100MB). None* E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post & Delete Current Log Post &...
Page 96 Understanding the printer menus PostScript Menu item Description Print PS Error Print a page that describes the PostScript® error. Off* Note: When an error occurs, processing of the job stops, the printer prints an error message, and the rest of the print job is ﬂushed. Minimum Line Width Set the minimum stroke width of any job printed in 1200 dpi.
Page 97 Understanding the printer menus Menu item Description Pitch Specify the pitch for ﬁxed or monospaced fonts. 0.08–100 (10*) Note: Pitch refers to the number of ﬁxed‑space characters in a horizontal inch of type. Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Reverse Portrait*...
Page 98 Understanding the printer menus HTML Menu item Description Font Name Set the font to use when printing HTML documents. Times* Font Size Set the font size to use when printing HTML documents. 1–255 (12*) Scale Scale HTML documents for printing. 1–400% (100*) Orientation Set the page orientation for HTML documents.
Page 99: Paper
Understanding the printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] Multipurpose Feeder Manual Paper...
Page 100 Understanding the printer menus Menu item Description Portrait Height Set the portrait height of the universal paper. 3–52 inches (14*) 76.2–1321 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction. Short Edge* Long Edge Note: Long Edge appears only when the longest edge is shorter than the maximum width supported.
Page 101: Copy
Understanding the printer menus Media Types Menu item Description Plain Specify the texture, weight, and orientation of the paper. Card Stock Transparency Recycled Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [X] Copy Copy Defaults Menu item...
Page 102 Understanding the printer menus Menu item Description Sides Specify the scanning behavior based on the original document. 1 sided to 1 sided* 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Separator Sheets Specify whether to insert blank separator sheets when printing. None* Between Copies Between Jobs...
Page 103 Understanding the printer menus Menu item Description Staple Specify the staple position for all print jobs. Off* Note: This menu item appears only when a staple ﬁnisher is installed. 1 staple, top left corner 2 staples, left 1 staple, top right corner 2 staples, top 1 staple, bottom left corner 2 staples, bottom...
Page 104 Understanding the printer menus Advanced Imaging Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*) Default Blue Threshold (128*) Contrast Specify the contrast for the scanned image.
Page 105: Fax
Understanding the printer menus Menu item Description Allow Priority Copies Interrupt a print job to make copies. Custom Job Scanning Set the printer to scan the ﬁrst set of original documents using the speciﬁed settings, and then scan the next set with the same or different settings. Off* Note: This menu item appears only when a hard disk is installed.
Page 106 Understanding the printer menus Menu item Description Memory Use Set the amount of internal printer memory allocated for faxing. All receive Note: This menu item prevents memory buffer conditions and failed faxes. Mostly receive Equal* Mostly send All send Cancel Faxes Cancel outgoing faxes before they are transmitted, or cancel incoming faxes before they ﬁnish printing.
Page 107 Understanding the printer menus Menu item Description Fax Send Encryption Enable encryption for outgoing fax messages. Disabled Enabled* Required Fax Receive Encryption Enable encryption for incoming fax messages. Disabled Enabled* Required HTTPS Fax Status Show the etherFAX communication status. Note: An asterisk (*) next to a value indicates the factory default setting. Fax Send Settings Menu item Description...
Page 108 Understanding the printer menus Menu item Description Dial Mode Specify the dial mode for incoming or outgoing faxes. Tone* Pulse Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description Color Balance Adjust the color intensity during scanning.
Page 109 Understanding the printer menus Menu item Description Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Sharpness Adjust the sharpness of the scanned image. 1–5 (3*) Temperature Specify whether to generate a cooler or warmer output. ‑4–4 (0*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 110 Understanding the printer menus Menu item Description Adjust ADF Skew Correct slight skew in the scanned image. Off* Enable Color Fax Scans Enable color scans for fax. Off by Default* On by Default Never Use Always Use Auto Convert Color Faxes to Convert all outgoing color faxes to black and white.
Page 111 Understanding the printer menus Menu item Description Separator Sheet Source Specify the paper source for the separator sheet. Tray [X] (1*) Fax Footer Print the transmission information at the bottom of each page from a received fax. Off* Fax Footer Time Stamp Print the time stamp at the bottom of each page from a received fax.
Page 112 Understanding the printer menus Menu item Description Auto Answer Set the printer to receive fax automatically. Fax Forwarding Specify whether to forward received fax. Print* Print and Forward Forward Forward To Specify where to forward received fax. Destination 1 Note: This menu item appears only when Fax Forwarding is set to Print and Destination 2 Forward or Forward.
Page 113 Understanding the printer menus Fax Cover Page Menu item Description Fax Cover Page Conﬁgure the fax cover page settings. Off by Default* On by Default Never Use Always Use Include To ﬁeld Off* Include From ﬁeld Off* From Include Message ﬁeld Off* Message Include Logo...
Page 114 Understanding the printer menus Menu item Description Receive Error Log Print a log for fax‑receive failures. Print Never* Print on Error Auto Print Logs Print all fax activity. Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Logs Display Identify the sender by remote fax name or fax number.
Page 115 Understanding the printer menus Fax Server Setup General Fax Settings Menu item Description To Format Specify a fax recipient. Note: If you want to use the fax number, then type the number sign (#) before a number. Reply Address Specify a reply address for sending fax. Subject Specify the fax subject and message.
Page 116 Understanding the printer menus Menu item Description SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5 Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail.
Page 117 Understanding the printer menus Menu item Description Content Type Improve the output result based on the content of the original document. Text* Text/Photo Photo Graphics Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film...
Page 118: E-Mail
Understanding the printer menus E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e-mail. Primary SMTP Gateway Port Enter the port number of the primary SMTP server. 1–65535 (25*) Secondary SMTP Gateway Type the server IP address or host name of your secondary or...
Page 119 Understanding the printer menus Menu item Description User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user Use Active Directory Device Credentials Specify whether credentials are required for user‑initiated e‑mail.
Page 120 Understanding the printer menus Menu item Description PDF Settings Conﬁgure the PDF settings of the scanned document. PDF Version (1.5*) Notes: Archival Version (A‑1a*) • Archival Version and Archival (PDF/A) are supported only when PDF Highly Compressed (Off*) Version is set to 1.4. Secure (Off*) •...
Page 121 Understanding the printer menus Menu item Description Sides Specify the orientation of the original document when scanning on both sides of the document. Off* Short Edge Long Edge Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description...
Page 122 Understanding the printer menus Menu item Description Shadow Detail Adjust the shadow detail in the scanned image. ‑4 to 4 (0*) Scan Edge to Edge Scan the original document from edge to edge. Off* Sharpness Adjust the sharpness in the scanned image. 1–5 (3*) Temperature Generate a bluer or redder output of the original document.
Page 123 Understanding the printer menus Menu item Description TIFF Compression Specify the compression type for TIFF ﬁles. JPEG LZW* Text Default Set the text quality in the content being scanned. 5–95 (75*) Text/Photo Default Set the text and photo quality in the content being scanned. 5–95 (75*) Photo Default Set the photo quality of the content being scanned.
Page 124: Ftp
Understanding the printer menus Web Link Setup Menu item Description Server Specify the credentials of the server that is hosting the images that are included in the e-mail. Login Password Path File Name Web Link FTP Defaults Menu item Description Format Specify the ﬁle format for the scanned image.
Page 125 Understanding the printer menus Menu item Description Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Color Specify the color when scanning an image. Black and White Gray Color*...
Page 126 Understanding the printer menus Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*) Default Blue Threshold (128*) Auto Color Detect Set the amount of color that the printer detects from the original document.
Page 127 Understanding the printer menus Menu item Description Blank Pages Specify whether to include blank pages. Blank Page Removal (Do Not Remove*) Blank Page Sensitivity (5*) Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description Text Default...
Page 128: Usb Drive
Understanding the printer menus USB Drive Flash Drive Scan Menu item Description Format Specify the ﬁle format for the scanned image. JPEG (.jpg) PDF (.pdf)* TIFF (.tif) XPS (.xps) TXT (.txt) RTF (.rtf) DOCX (.doc) CSV (.csv) Global OCR Settings Conﬁgure the settings for optical character recognition (OCR).
Page 129 Understanding the printer menus Menu item Description Color Set the printer to capture ﬁle content in color or in mono. Black and White Gray Color* Auto Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi...
Page 130 Understanding the printer menus Menu item Description Auto Color Detect Conﬁgure the auto color detection setting. Color Sensitivity (5*) Area Sensitivity (5*) Scan Bit Depth (1 bit*) Minimum Scan Resolution (300 dpi*) JPEG Quality Set the JPEG quality of the scanned image. Best for content* 5–95 Contrast...
Page 131 Understanding the printer menus Admin Controls Menu item Description Text Default Set the quality of text on the scanned image. 5–95 (75*) Text/Photo Default Set the quality of text and photo on the scanned image. 5–95 (75*) Photo Default Set the quality of a photo on the scanned image. 5–95 (50*) Use Multi‑Page TIFF Enable scanning of multiple TIFF images in one TIFF ﬁle.
Page 132 Understanding the printer menus Menu item Description Paper Source Set the paper source for the print job. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.
Page 133 Understanding the printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...
Page 134: Network/Ports
Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter. Menu item Description Setup Using Mobile App Conﬁgure the Wi‑Fi connection using Lexmark Mobile Assistant.
Page 135 Understanding the printer menus Menu item Description Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Note: 802.1x - RADIUS can be conﬁgured only from the Embedded Add Wi‑Fi Network Web Server. Network Name Network Mode Infrastructure Wireless Security Mode Disabled*...
Page 136 Understanding the printer menus Menu item Description Set Pre‑Shared Key Set the password for secure Wi‑Fi connection. WPA2-Personal Enable Wi‑Fi security through WPA2. Note: This menu item appears only when the Wireless Security Mode is set to WPA2-Personal. 802.1x Encryption Mode Enable Wi‑Fi security through 802.1x standard.
Page 137 Understanding the printer menus Menu item Description PS SmartSwitch Set the printer to switch automatically to PS emulation when a print job requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 138 Understanding the printer menus Menu item Description IPv4 Conﬁgure the IPv4 settings. Enable DHCP (On*) Set Static IP Address IPv6 Conﬁgure the IPv6 settings. Enable IPv6 (On*) Enable DHCPv6 (Off*) Stateless Address Autoconﬁguration (On*) DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Preﬁx (64*) All IPv6 Addresses...
Page 139 Understanding the printer menus TCP/IP Note: This menu appears only in network printers or printers attached to print servers. Menu item Description Set Hostname Set the current TCP/IP host name. Domain Name Set the domain name. Allow DHCP/BOOTP to update Allow the DHCP and BOOTP clients to update the NTP settings of the printer.
Page 140 Understanding the printer menus Menu item Description Restricted Server List Options Specify the access option for IP addresses that are not in the list. Block All Ports* Block Printing Only Block Printing and HTTP Only Specify a maximum transmission unit (MTU) parameter for the TCP connections. 256–1500 Ethernet (1500*) Raw Print Port Specify a raw port number for printers connected on a network.
Page 141 Understanding the printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication Hash SHA1* Minimum Authentication Level No Authentication, No Privacy Authentication, No Privacy Authentication, Privacy*...
Page 142 Understanding the printer menus Menu item Description Proposed Authentication Method Set the authentication method. SHA1 Note: This menu item appears only when Base Conﬁguration is set SHA256* to Compatibility. SHA512 IKE SA Lifetime (Hours) Specify the IKE SA expiry period. Note: This menu item appears only when Base Conﬁguration is set to Secure.
Page 143 Understanding the printer menus Menu item Description LPD Banner Page Print a banner page for all LPD print jobs. Off* Note: A banner page is the ﬁrst page of a print job used as a separator of print jobs and to identify the originator of the print job request.
Page 144 Understanding the printer menus ThinPrint Menu item Description Enable ThinPrint Print using ThinPrint. Off* Port Number Set the port number for the ThinPrint server. 4000–4999 (4000*) Bandwidth (bits/sec) Set the speed to transmit data in a ThinPrint environment. 100–1000000 (0*) Packet Size (kbytes) Set the packet size for data transmission.
Page 145 Understanding the printer menus Restrict external network access Menu item Description Restrict external network Restrict access to network sites. access Off* External network address Specify the network addresses with restricted access. E‑mail address for notiﬁcation Specify an e‑mail address to send a notiﬁcation of logged events. Ping frequency Specify the network query interval in seconds.
Page 146: Security
Understanding the printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Modify Address Book Manage Shortcuts Create Proﬁles Manage Bookmarks Flash Drive Print Flash Drive Scan Copy Function Color Dropout E‑mail Function...
Page 147 Understanding the printer menus Menu item Description Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration Operator Panel Lock Import/Export All Settings Out of Service Erase Embedded Web Server Access Apps Control access to printer applications. New Apps Slideshow Change Wallpaper...
Page 148 Understanding the printer menus Menu item Description Add User Create local accounts to manage access to the printer functions. User Name/Password User Name Password User Name/Password Accounts Add User User Name Accounts Add User Password Accounts Add User PIN Accounts Add User Default Login Methods Note: This menu appears only when you conﬁgure the settings in the Local Accounts menu.
Page 149 Understanding the printer menus Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server. Off* Remote Syslog Server Specify the remote syslog server. Remote Syslog Port Specify the remote syslog port.
Page 150 Understanding the printer menus Menu item Description Severity of Events to Log Specify the priority level cutoff for logging messages and events. 0 ‑ Emergency 1 ‑ Alert 2 ‑ Critical 3 ‑ Error 4 ‑ Warning* 5 ‑ Notice 6 ‑...
Page 151 Understanding the printer menus Menu item Description Digitally Sign Exports Add a digital signature to each exported log ﬁle. Off* Clear Log Delete all audit logs. Export Log Export a security log to a ﬂash drive. Syslog (RFC 5424) Syslog (RFC 3164) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 152 Understanding the printer menus Menu item Description Repeat Job Expiration Set the expiration time for a print job that you want to repeat. Off* 1 Hour 4 Hours 24 Hours 1 Week Verify Job Expiration Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies.
Page 153 Understanding the printer menus Erase Temporary Data Files Menu item Description Stored in onboard memory Delete all ﬁles stored on the printer memory. Off* Stored on hard disk Delete all ﬁles stored on the printer hard disk. 1 Pass Erase* Note: This menu item appears only when a printer hard disk is installed.
Page 154: Reports
Understanding the printer menus Menu item Description Minimum Password Length Specify the password length. 0–32 Note: An asterisk (*) next to a value indicates the factory default setting. Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus. Device Menu item Description...
Page 155: Help
Understanding the printer menus Note: This menu appears only if Fax is conﬁgured, and Enable Job Log is set to On. Menu item Description Fax Job Log Print a report about the last 200 completed fax jobs. Fax Call Log Print a report about the last 100 attempted, received, and blocked calls.
Page 156: Printing The Menu Settings Page
Understanding the printer menus Menu item Description Cleaning the Scanner Print instructions on how to clean the scanner. Printing the Menu Settings Page From the home screen, touch Settings > Reports > Menu Settings Page.
Page 157: Securing The Printer
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 158: Encrypting The Printer Hard Disk
Securing the printer Encrypting the printer hard disk This process erases all contents in the hard disk. If necessary, back up important data from the printer before starting the encryption. From the home screen, touch Settings > Security > Disk Encryption > Start encryption. Follow the instructions on the display.
Page 159 Securing the printer Disposing of a printer hard disk • Degaussing—Flushes the hard disk with a magnetic ﬁeld that erases stored data • Crushing—Physically compresses the hard disk to break component parts and render them unreadable • Milling—Physically shreds the hard disk into small metal bits Note: To guarantee that all data are completely erased, destroy physically each hard disk where data is stored.
Page 160: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 161: Adjusting The Speaker Volume
Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google Play store or App Store online store. From the printer home screen, touch Settings > Network/Ports > Wireless > Setup Using Mobile App >...
Page 162 Maintaining the printer Tap Connect to Printer > Go to Wi‑Fi Settings. Connect your mobile device to the printer wireless network. Return to the application, and then tap Setup Wi-Fi Connection Select a Wi-Fi network, and then type the network password. Tap Done.
Page 163 Maintaining the printer Conﬁguring Wi‑Fi Direct ® Wi-Fi Direct is a Wi-Fi-based peer-to-peer technology that allows wireless devices to connect directly to a Wi- Fi Direct‑enabled printer without using an access point (wireless router). From the home screen, touch Settings > Network/Ports > Wi-Fi Direct. Conﬁgure the settings.
Page 164 Maintaining the printer • Take note of the Wi‑Fi Direct password. From the home screen, touch Settings > Network/Ports > Wi-Fi Direct > Wi-Fi Direct Password. Note: You can also conﬁgure the Wi‑Fi Direct name and password. For Windows users Open Printers &...
Page 165: Setting Up Serial Printing (Windows Only)
Maintaining the printer For Macintosh users From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP. Type the IP address in the address ﬁeld. Apply the changes. Setting up serial printing (Windows only) Set the parameters in the printer.
Page 166 Maintaining the printer • Make sure that all areas of the printer are dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 167 Maintaining the printer Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass • ADF glass pad • Scanner glass • Scanner glass pad...
Page 168 Maintaining the printer Open door E. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad in door E • ADF glass in door E Close door E, and then close the scanner cover.
Page 169 Maintaining the printer Cleaning the pick tires Turn off the printer. Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the pick roller. Using a damp, soft, lint-free cloth, wipe the pick tires.
Page 170 Maintaining the printer Insert the pick roller. Insert the tray. Cleaning the pick roller in the multipurpose feeder Turn off the printer. Open the multipurpose feeder. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 171 Maintaining the printer Remove the pick roller. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick roller.
Page 172 Maintaining the printer Insert the pick roller. Close the multipurpose feeder. Turn on the printer.
Page 173: Ordering Parts And Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 174 Ultra high 58D1U0E 58D2U0E 58D3U0E 58D4U0E 58D5U0E 58D6U0E yield Corporate Return Program toner cartridge Available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator. Supported only in Lexmark MX722 and MX725 printer models.
Page 175 Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner exhaustion. Item Lexmark Return Program Regular Corporate Return Program Imaging unit 58D0Z00 58D0Z0E 58D0ZA0 * This imaging unit is available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator.
Page 176 Maintaining the printer Ordering a maintenance kit To identify the supported fuser type, open door A, and then remove the toner cartridge and the imaging unit. Find the two‑digit fuser type in front of the fuser, for example, 00 or 01. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 177: Replacing Parts And Supplies
Maintaining the printer Roller maintenance kit Item Part number Printer engine roller 41X2352 maintenance kit Automatic document feeder maintenance kit Item Part number ADF maintenance kit 41X2351 Replacing parts and supplies Replacing the toner cartridge Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 178 Maintaining the printer Unpack the new toner cartridge, and then shake it to redistribute the toner. Insert the new toner cartridge. Close the door. Replacing the imaging unit Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 179 Maintaining the printer Remove the toner cartridge. Remove the used imaging unit. Unpack the new imaging unit, and then shake it to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 180 Maintaining the printer Remove the packing material. Insert the new imaging unit. Insert the toner cartridge. Close the door. Replacing the fuser Note: For printers with hot roll fuser, see “Replacing the hot roll fuser” on page 183. Open door C. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 181 Maintaining the printer Unlock the fuser. Remove the used fuser. Unpack the new fuser.
Page 182 Maintaining the printer Insert the new fuser until it clicks into place. Lock the fuser. Close the door.
Page 183 Maintaining the printer Replacing the hot roll fuser Note: The hot roll fuser is available only in some printer models. Turn off the printer. Remove the standard bin cover. Open door C. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 184 Maintaining the printer Unlock the hot roll fuser. Remove the used hot roll fuser. Unpack the new hot roll fuser. Insert the new hot roll fuser until it clicks into place. Lock the hot roll fuser. Close the door.
Page 185 Maintaining the printer Install the standard bin cover. Turn on the printer. Replacing the hot roll fuser wiper Note: The hot roll fuser wiper is available only in some printer models. Turn off the printer. Remove the standard bin cover. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 186 Maintaining the printer Remove the used hot roll fuser wiper.
Page 187 Maintaining the printer Insert the new hot roll fuser wiper. Install the standard bin cover. Turn on the printer.
Page 188 Maintaining the printer Replacing the transfer roller Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the toner cartridge. Remove the imaging unit. Remove the used transfer roller.
Page 189 Maintaining the printer Unpack the new transfer roller. Insert the new transfer roller until it clicks into place.
Page 190 Maintaining the printer Insert the imaging unit. Insert the toner cartridge. Close the door. Replacing the pick roller Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 191 Maintaining the printer Remove the used pick roller. Unpack the new pick roller. Install the new pick roller. Insert the tray. Replacing the pick roller in the multipurpose feeder Open the multipurpose feeder. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 192 Maintaining the printer Remove the used pick roller. Unpack the new pick roller.
Page 193 Maintaining the printer Install the new pick roller. Close the multipurpose feeder. Replacing the ADF pick roller Turn off the printer. Open door D.
Page 194 Maintaining the printer Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the ADF pick roller cover. Remove the used ADF pick roller.
Page 195 Maintaining the printer Unpack the new ADF pick roller. Warning—Potential Damage: To avoid damage and poor printer performance, handle this part with clean hands. Insert the new ADF pick roller until it clicks into place.
Page 196 Maintaining the printer Insert the ADF pick roller cover until it clicks into place. Close the door. Turn on the printer. Replacing the ADF feed roller Turn off the printer. Open door D. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 197 Maintaining the printer Remove the ADF pick roller cover. Remove the used ADF feed roller. Unpack the new ADF feed roller. Warning—Potential Damage: To avoid damage and poor printer performance, handle this part with clean hands.
Page 198 Maintaining the printer Insert the new ADF feed roller until it clicks into place.
Page 199 Maintaining the printer Insert the ADF pick roller cover until it clicks into place. Close the door. Turn on the printer. Replacing the ADF separator roller Turn off the printer. Open door D. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 200 Maintaining the printer Remove the ADF separator roller cover. Remove the used ADF separator roller. Unpack the new ADF separator roller. Warning—Potential Damage: To avoid damage and poor printer performance, handle this part with clean hands.
Page 201 Maintaining the printer Insert the new ADF separator roller until it clicks into place. Insert the ADF separator roller cover until it clicks into place.
Page 202 Maintaining the printer Close the door. Turn on the printer. Replacing the ADF torque limiter Turn off the printer. Open door D. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the ADF separator roller cover.
Page 203 Maintaining the printer Warning—Potential Damage: To avoid damage and poor printer performance, handle this part with clean hands. Remove the used ADF torque limiter. Unpack the new ADF torque limiter. Warning—Potential Damage: To avoid damage and poor printer performance, handle this part with clean hands.
Page 204 Maintaining the printer Insert the ADF separator roller until it clicks into place. Insert the ADF separator roller cover until it clicks into place.
Page 205: Moving The Printer
Maintaining the printer Close the door. Turn on the printer. Resetting the supply usage counters From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Supply Usage And Counters. Select the counter that you want to reset. Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured.
Page 206: Saving Energy And Paper
Maintaining the printer Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings >...
Page 207: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 208: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 209: Identifying Jam Locations
Clearing jams • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 210: Paper Jam In Trays
Clearing jams Jam locations Door C Trays Multipurpose feeder Door A Standard bin Automatic document feeder Paper jam in trays Remove the tray. Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray. Remove the jammed paper.
Page 211 Clearing jams Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 212 Clearing jams Pull out the duplex unit. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the duplex unit.
Page 213: Paper Jam In Door C
Clearing jams Insert the imaging unit. Insert the toner cartridge. Close the door. Paper jam in door C Open door C. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper from any of the following areas: Note: Make sure that all paper fragments are removed.
Page 214: Paper Jam In The Standard Bin
Clearing jams • Fuser area • Below the fuser area • Duplex area Close the door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 215: Paper Jam In The Multipurpose Feeder
Clearing jams Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Flex, fan, and align the paper edges before loading. Reload paper.
Page 216: Paper Jam In The Automatic Document Feeder
Clearing jams Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open door D. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the jammed paper.
Page 217 Clearing jams Open door E. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door E, and then close the scanner cover.
Page 218: Troubleshooting
Troubleshooting Troubleshooting Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 221 “Fine lines are not printed “Folded or wrinkled paper”...
Page 219: Printing Problems
Troubleshooting “Solid black pages” on “Text or images cut off” on “Toner easily rubs off” on “Vertical dark bands” on page 230 page 233 page 235 page 238 “Vertical dark lines or “Vertical dark streaks with “Vertical light bands” on “Vertical white lines”...
Page 220 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages? Step 2 Go to step 3.
Page 221 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
Page 222 Troubleshooting Action Step 4 Go to step 5. Go to step 6. Check if the paper has texture or rough ﬁnishes. Are you printing on textured or rough paper? Step 5 Go to step 6. The problem is solved. Replace textured paper with plain paper. Print the document.
Page 223 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Are ﬁne lines not printed correctly?
Page 224 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the paper folded or wrinkled? Step 2 Go to step 3.
Page 225 Does gray background appear on prints? Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 226 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Update the printer ﬁrmware. For more information, see “Updating ﬁrmware” on page 292. Print the document. Does gray background appear on prints? Step 6 Contact customer The problem is support.
Page 227 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print light? Step 2 Go to step 3.
Page 228 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. Set the resolution to 600 dpi. Print the document. Is the print light? Step 5 Go to step 6.
Page 229 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print mottled? Step 2 Go to step 3.
Page 230 Troubleshooting Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Pull out the tray.
Page 231 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 232 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 233 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 234 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 235 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Does toner easily rub off? Step 2 Go to step 3.
Page 236 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do horizontal light bands appear on prints?
Page 237 Troubleshooting Action Contact customer The problem is Check if the printer is using a genuine and supported Lexmark support. solved. toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical light bands appear on prints? Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages.
Page 238 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 239 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 240 Troubleshooting Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 241 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 242 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 243 Contact customer The problem is support. solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do vertical dark streaks with missing images appear on prints?
Page 244 Troubleshooting Repeating defects Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 245 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Check if the printer is on. Resolve any error messages that appear on the display. Print the document. Is the document printed? Step 3 The problem is Go to step 4. solved.
Page 246 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. Set the resolution to 600 dpi. Print the document. Is the printer printing slow? Step 4 Go to step 5.
Page 247 Troubleshooting Action Step 8 Contact customer The problem is support. solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 248 Troubleshooting Action Step 6 The problem is Go to step 7. solved. Turn off the printer, install the hardware options, and then turn on the printer. For more information, see the documentation that came with the option. Is the printer responding? Step 7 The problem is Go to step 8.
Page 249 Troubleshooting Action Step 3 The problem is Contact customer solved. support. Check if the trays are linked. For more information, see “Linking trays” on page Print the document. Is the document printed from the correct tray? Conﬁdential and other held documents do not print Action Step 1 The problem is...
Page 250: Unable To Read Flash Drive
Troubleshooting Action Step 4 The problem is Go to step 5. solved. Delete some held jobs to free up printer memory. Print the documents. Are the documents printed? Step 5 The problem is Contact customer solved. support. Add printer memory. Print the documents.
Page 251: Network Connection Problems
Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 252 Troubleshooting Action Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Cannot connect the printer to the Wi‑Fi network Action Step 1 The problem is Go to step 2. solved.
Page 253: Hardware Options Problems
Troubleshooting Checking the printer connectivity From the home screen, touch Settings > Reports > Network > Network Setup Page. Check the ﬁrst section of the network setup page, and conﬁrm that the status is connected. If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged or malfunctioning.
Page 254: Issues With Supplies
Troubleshooting Action Step 4 The problem is Contact customer solved. support. Check if the internal option is available in the print driver. Note: If necessary, manually add the internal option in the print driver to make it available for print jobs. For more information, see “Adding available options in the print driver”...
Page 255 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 256: Paper Feed Problems
Troubleshooting Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the ﬂaps. Send the print job.
Page 257 Is the paper curled? Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document.
Page 258 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded. •...
Page 259 Troubleshooting Action Step 3 The problem is Contact customer solved. support. Make sure that Tray Linking is set to Automatic. For more information, see “Linking trays” on page Print the document. Do the trays link correctly? Paper frequently jams Action Step 1 Go to step 2.
Page 260: E-Mailing Problems
Troubleshooting Jammed pages are not reprinted Action The problem is Contact customer From the control panel, navigate to: solved. support. Settings > Device > Notiﬁcations > Jam Content Recovery In the Jam Recovery menu, select On or Auto. Print the document. Are the jammed pages reprinted? E-mailing problems Cannot send e‑mails...
Page 261: Faxing Problems
Troubleshooting Faxing problems Caller ID is not shown Note: These instructions apply only to printers that support analog fax. For more information, see “Setting up the printer to fax” on page Action Enable caller ID. The problem is Contact customer solved.
Page 262 Troubleshooting Action Step 4 The problem is Go to step 5. solved. Check the telephone wall jack. Connect the analog telephone directly to the wall jack. Listen for a dial tone. If you do not hear a dial tone, then use a different telephone cable.
Page 263 Troubleshooting Can receive but not send faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Load an original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact customer...
Page 264 The problem is Go to solved. https://www.etherfa Make sure that etherFAX is set up correctly. For more information, x.net/lexmark. “Setting up the fax function using etherFAX” on page Can you set up etherFAX? Cannot send or receive faxes using etherFAX Action...
Page 265 Troubleshooting Action Step 2 The problem is Contact customer solved. support. Decrease the incoming fax transmission speed. From the control panel, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls. In the Max Speed menu, select a lower transmission speed. Is the fax print quality satisfactory? Missing information on the fax cover page Action...
Page 266: Scanning Problems
Troubleshooting Scanning problems Cannot scan to a computer Action Step 1 Go to step 3. Go to step 2. Perform a copy job. Is the copy job successful? Step 2 The problem is Go to step 3. solved. Turn off the printer, wait for about 10 seconds, and then turn it back on.
Page 267 Troubleshooting Cannot scan to a network folder Action Step 1 The problem is Go to step 2. solved. Create a network folder shortcut. Scan a document using the shortcut. For more information, see “Scanning to a network folder” on page Can you scan a document and save it to a network folder? Step 2 Go to step 3.
Page 268 Troubleshooting Action Step 4 The problem is Go to step 5. solved. Update the network folder shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 269 Troubleshooting Action Step 2 The problem is Contact customer solved. support. Match the paper size setting and the paper loaded in the tray. Copy the document or photo. Is the document or photo copied correctly? Poor copy quality Action Step 1 The problem is Go to step 2.
Page 270 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Open the scanner cover. Using a damp, soft, lint‑free cloth, wipe the ADF glass pad (A) and ADF glass (B). Close the scanner cover. Do vertical streaks appear on scanned documents? Step 2 Contact customer...
Page 271 Troubleshooting Action Contact customer The problem is Load 50 sheets of clean, plain paper into the ADF. support. solved. Note: The plain paper helps clean or remove dust and other coating from the ADF feed rollers. From the control panel, press Load an original document into the ADF.
Page 272 Troubleshooting Scanning takes too long or freezes the computer Action Close all applications that are interfering with the scan. Contact customer The problem is support. solved. Does scanning take too long or freeze the computer? Scanner does not respond Action Step 1 The problem is Go to step 2.
Page 273: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 274: Upgrading And Migrating
Upgrading and migrating Upgrading and migrating Hardware Available internal options • Memory cards – DDR3 DIMM – Flash memory • Optional cards – Font cards – Firmware cards • Forms and Bar Code • PRESCRIBE • IPDS • Printer hard disk •...
Page 275 Upgrading and migrating Install any supported internal options. For more information, see the documentation that came with the option. Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 276 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Insert the memory card until it clicks into place.
Page 277 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 278 Upgrading and migrating Unpack the optional card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board.
Page 279 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 280 Upgrading and migrating Unpack the hard disk. Attach the hard disk, and then connect the hard disk interface cable to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 281 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 282 Upgrading and migrating Unpack the internal solutions port (ISP) kit. Mounting bracket Thumbscrews If necessary, remove the printer hard disk.
Page 283 Upgrading and migrating Insert the bracket into the board until it clicks into place. Attach the ISP to the bracket.
Page 284 Upgrading and migrating If necessary, attach the hard disk to the ISP. Remove the hard disk bracket. Connect the hard disk to the ISP. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 285 Upgrading and migrating Close the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 286 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 287 Upgrading and migrating Unpack the tray, and then remove all packing material. Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do not try to lift the printer and trays at the same time. Install the tray on the caster base.
Page 288 Upgrading and migrating Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 289: Software
• For drivers and utilities that are compatible with Mac OS X version 10.6 or earlier and for speciﬁc supported Linux or UNIX operating system versions, go to http://support.lexmark.com. • For more information on software compatibility with all other operating systems, contact customer support.
Page 290 Run the installer, and then follow the instructions on the computer screen. Installing the fax driver Go to www.lexmark.com/downloads, search for your printer model, and then download the appropriate installer package. From your computer, click Printer Properties, and then navigate to the Conﬁguration tab.
Page 291: Firmware
• To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page 289. Add the printer.
Page 292 Click Check for updates > I agree, start update. • Upload the ﬂash ﬁle. Note: To get the latest ﬁrmware, go to www.lexmark.com/downloads, and then search for your printer model. Browse to the ﬂash ﬁle. Note: Make sure that you have extracted the ﬁrmware zip ﬁle.
Page 293: Notices
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 294 Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Gmail, Android, Google Play, and Google Chrome are trademarks of Google LLC.
Page 295 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 296 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 297 MX722, XM5370); 570 (MX725) Copy The product is generating hard‑copy output 830 (MX721, XM5365); 890 (MB2770, MX722, from hard‑copy original documents. XM5370); 810 (MX725) Scan The product is scanning hard‑copy documents. 75 (MX721, XM5365); 73 (MB2770, MX722, XM5370); 158 (MX725)
Page 298 Description Power consumption (Watts) Ready The product is waiting for a print job. Higher power usage: 41.5 (MX721, XM5365); 42 (MB2770, MX722, XM5370); 118 (MX725) Lower power usage: 31 (MX721, XM5365); 32 (MB2770, MX722, XM5370); 94 (MX725) Sleep Mode The product is in a high‑level energy‑saving 1.8 (MX721, XM5365);...
Page 299 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 300 Notices This equipment contains no user serviceable parts. For repair and warranty information, contact Lexmark International, Inc. See the previous paragraph for contact information. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information.
Page 301 LEX-M14-002 or LEX-M03-002 A18-0046001 or A11-0160001 Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité...
Page 302 Teilenummer 80D1877) für jede Leitung installiert werden, über die in der Schweiz Zeitsteuertakte übertragen werden. Uso del prodotto in Svizzera Questo prodotto richiede un ﬁltro toni Billing svizzero, (codice Lexmark 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models.
Page 303 Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 304 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 305 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 306 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 307 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 308 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 309: Index
Index Index AirPrint changing the printer port settings Numerics using 42 after installing ISP 164 2100‑sheet tray analog fax changing the wallpaper 20 installing 286 setting up 61 checking the printer loading 31 answering machine connectivity 253 setting up 64 checking the status of parts and applications supplies 173...
Page 310 Index connecting mobile device customer support erasing printer memory 158 to printer 163 contacting 273 etherFAX, using connecting printer to distinctive customizing the display 20 setting up fax function 62 ring service 68 Ethernet cable 15 connecting the printer Ethernet port 15 to a wireless network 161 exporting a conﬁguration ﬁle dark print 221...
Page 311 277 loading installing options 2100‑sheet tray 31 printer hard disk 279 letterhead in 2100‑sheet tray 31 genuine Lexmark parts and installing the 2100‑sheet loading the multipurpose supplies 173 tray 286 feeder 35 gray background on prints 224...
Page 312 48 nonvolatile memory Miscellaneous 153 pick roller erasing 157 Network 155 replacing 190 Non‑Lexmark supply 255 Network Overview 134 pick roller in the multipurpose non‑volatile memory 158 Notiﬁcations 80 feeder Not enough free space in ﬂash Out of Service Erase 89...
Page 313 158 correctly 222 printer information recycling folded or wrinkled paper 223 ﬁnding 10 Lexmark packaging 207 printer is not responding 247 gray background on prints 224 Lexmark products 207 horizontal light bands 236 printer memory reducing copies 49...
Page 314 Index hot roll fuser 183 scanning shortcut, creating a hot roll fuser wiper 185 to a Cloud Connector proﬁle 75 copy 50 pick roller 190 to a computer 72 skewed print 230 transfer roller 188 to an FTP server 73 Sleep mode replacing supplies to ﬂash drive 74...
Page 315 Server 251 gray background on prints 224 using Display Customization 20 print quality problems 218 horizontal light bands 236 using genuine Lexmark parts and printer is not responding 247 light print 227 supplies 173 troubleshooting, copy mottled print and dots 229...

This manual is also suitable for:

Mb2770 Mx722 Mx725 Xm5365 Xm5370

Lexmark MX721 User Manual

Safety Information

Learning about the Printer

Setting up and Using the Home Screen Applications

Setting up and Using the Accessibility Features

Loading Paper and Specialty Media

Paper Support

Printing

Copying

E-Mailing

Faxing

Scanning

Understanding the Printer Menus

Securing the Printer

Maintaining the Printer

Clearing Jams

Troubleshooting

Upgrading and Migrating

Notices

Index

Quick Links

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Lexmark MX721

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Table of Contents