Trademarks Lexmark and the Lexmark logo are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer commands (language) and functions included in its printer products.
7018 Table of contents Product information..................2 Edition notice....................2 Notices, conventions, and safety information......... 11 Laser notice................................11 Conventions.................................12 Safety information.............................. 13 Change history.....................17 Change history..............................17 General information..................21 Printer model configurations........................... 21 Finding the serial number..........................21 Supported paper sizes, types, and weights....................21 Supported paper sizes...............................
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7018 Streaked vertical lines appear on prints check ....................53 Horizontal light bands check............................ 54 Vertical light bands check ............................55 Vertical dark bands check............................56 Vertical dark streaks with print missing check ....................58 White streaks and voided areas check ......................... 60 Fine lines are not printed correctly (specifically Chinese characters) check ..........
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7018 95y errors ..................................160 ADF/Scanner hardware errors........................162 84y errors ..................................162 Other symptoms...............................164 Fax symptoms ................................164 Base printer symptoms ............................. 174 Service menus................... 179 Understanding the printer control panel....................179 Using the control panel ............................179 Understanding the status of the power button and indicator light ...............180 Using the home screen.............................180 Diagnostics menu.............................
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7018 Updating the printer firmware ..........................207 Backing up eSF solutions and settings ......................208 Disconnecting ribbon cables..........................209 Ribbon cable connectors ............................210 Zero Insertion Force (ZIF) connectors......................210 Horizontal top contact connector ........................211 Horizontal bottom contact connector ......................214 Vertical mount contact connector ........................217 Horizontal sliding contact connector ......................
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7018 Sensor (MPF paper present) removal ........................270 Front input guide removal............................271 Front USB host cable removal ..........................271 Bottom removals............................. 273 Power supply removal.............................. 273 Duplex removal................................275 Sensors (duplex and input) removal........................278 Sensor (index) removal ............................280 Pick roller assembly removal..........................280 Motor (pick) assembly removal ..........................282 Sensor (toner density) removal..........................283 Sensor (paper present) removal..........................285...
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7018 Staple finisher option removal ..........................323 Stapler cartridge access door removal........................326 Staple roll holder removal ............................327 Stapler right cover removal ............................328 Stapler left cover removal ............................329 Stapler rear door removal ............................330 Sensor (stapler access door) removal........................331 Stapler carriage assembly removal ........................331 Stapler door close limit switch removal.......................
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7018 Maintenance kits.................................381 Resetting the maintenance counter ........................382 Lubrication specification..........................382 Cleaning the printer............................383 Cleaning the printer ..............................383 Cleaning the scanner ...............................384 Cleaning the printhead lenses..........................386 Parts catalog..................... 388 Legend................................388 Assembly 1: Covers............................389 Assembly 2: Control panel..........................391 Assembly 3: Electronics 1..........................393 Assembly 4: Electronics 2..........................395 Assembly 5: Electronics 3..........................397 Assembly 6: Electronics 4..........................399...
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7018 Selecting a location for the printer......................432 Noise emission levels............................ 433 Temperature information..........................434 Options and features................435 Available internal options..........................435 Input/output configurations and capacities..................... 435 Theory of operation..................437 POR sequence..............................437 Printer control..............................437 Print cycle operation............................438 Print engine layout ..............................438 Print cycle ..................................439 Printer operation.............................
7018 Notices, conventions, and safety information Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1: 2014.
7018 Laser-Hinweis Der Drucker wurde in den USA zertifiziert und entspricht den Anforderungen der Vorschriften DHHS 21 CFR Kapitel I für Laserprodukte der Klasse I (1), andernorts ist er als Laserprodukt der Klasse I zertifiziert, das den Anforderungen von IEC 60825-1 entspricht: 2014. Laserprodukte der Klasse I werden nicht als gefährlich betrachtet.
7018 ATTENTION : RISQUE DE PINCEMENT : Signale un risque de pincement entre des pièces mobiles. Convenciones Nota: Las notas señalan información que puede serle útil. Aviso: Las advertencias indican algo que podría dañar el software o el hardware del producto. PRECAUCIÓN: Las precauciones indican una situación de posible peligro que puede implicar lesiones para el usuario.
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CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance.
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ATTENTION—RISQUE DE BLESSURE : Utilisez uniquement un parasurtenseur correctement raccordé à l'imprimante et au câble d'alimentation fourni avec la machine. L'utilisation de parasurtenseurs non fabriqués par Lexmark comporte un risque d'incendie et de dégâts matériels, et peut amoindrir les performances de l'imprimante.
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Lexmark debidamente conectado entre la impresora y el cable de alimentación que con ella se suministra. El uso de protectores de sobretensión de marcas distintas a Lexmark puede dar lugar a que el rendimiento de la impresora sea bajo, a daños materiales o a posibles incendios.
7018 Change history Change history November 17, 2020 • Updated the graphic in the Electronics 4 topic in the Parts catalog chapter. October 8, 2020 • Added the MB2650adwe model in the Printer model configurations topic in the General information chapter. •...
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7018 March 13, 2020 • Updated the Supported paper sizes, types, and weights topics in the General information chapter. • Added the Base printer symptoms topics and service checks in the Diagnostics and troubleshooting chapter. • Added the Entering recovery mode topic in the Service menus chapter. •...
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7018 September 14, 2018 • 41X1219 FRU PN was changed to 41X2605 on the MPF and standard tray Parts catalog. August 17, 2018 • Model information was added to the 41X2439 FRU on the Control panel parts catalog. August 2, 2018 •...
Printer model configurations The Lexmark MX622ade, MX622adhe, MB2650ade, MB2650adwe, and XM3250 printers are network‑capable, multifunction laser printers. The printers support monochrome printing and are embedded with home screen solutions and applications. All information in this service manual pertains to all models unless explicitly noted.
7018 The following tables provide information on standard and optional paper sources and the sizes, types, and weights of paper they support. Note: For an unlisted paper size, select the closest larger listed size. Supported paper sizes Paper size Standard Optional Multipurpose Two‑sided...
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7018 Paper size Standard Optional Multipurpose Two‑sided Scanner feeder printing glass 550‑sheet 250‑ or 550‑sheet tray tray Business card 50.8 x 88.9 mm (2 x 3.5 in.) Statement 140 x 216 mm (5.5 x 8.5 in.) Executive 184 x 267 mm (7.3 x 10.5 in.) Letter 216 x 279 mm...
7018 Paper size Standard Optional Multipurpose Two‑sided Scanner feeder printing glass 550‑sheet 250‑ or 550‑sheet tray tray 9 Envelope 98 x 225 mm (3.9 x 8.9 in.) 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm...
7018 Paper type Standard Optional Multipurpose Two‑sided Scanner glass feeder printing 550‑sheet 250‑ or 550‑sheet tray tray Bond Letterhead Preprinted Colored paper Light paper Heavy paper Rough/Cotton Envelope Rough envelope One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month.
7018 Paper type Tray Multipurpose feeder Two‑sided printing Envelopes 60–216 g/m (16–58 lb) * One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported. Tools required for service •...
7018 Diagnostics and troubleshooting Troubleshooting precautions CAUTION—SHOCK HAZARD: When you see this symbol on the product, there is a danger from hazardous voltage in the area of the product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task. CAUTION—SHOCK HAZARD: This product uses an electronic power switch.
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7018 Precauciones durante la solución de problemas PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Cuando vea este símbolo en el producto, existe peligro de tensiones peligrosas en el área del producto en la que está trabajando. Desconecte el producto antes de empezar o tenga cuidado si el producto debe recibir alimentación a fin de realizar la tarea.
Before you start the troubleshooting procedures, perform the following checks: • Use genuine Lexmark supplies and parts for the best results. Third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. •...
7018 The EP drive assembly drives the developer shaft located in the imaging unit. The exit rollers turn. The control panel indicator light blinks. Ready appears on the display. Using Safe Mode Safe Mode lets the printer continue to operate in a special limited mode in which it attempts to continue offering as much functionality as possible despite known issues.
7018 • “Print is too dark check” on page 40 • “Print is too light check” on page 42 • “Paper curl check” on page 45 • “Folded or wrinkled paper check” on page 46 • “Solid black pages check” on page 47 •...
Step 2 Go to step 4. Go to step 3. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
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7018 Actions Step 4 Go to step 5. Go to step 6. Remove any packing material left on the imaging unit, including the red separator plastic (A). Note: You may need a pair of pliers to remove a piece of broken plastic inside the imaging unit.
7018 Actions Step 8 Go to step 9. The problem is solved. Reseat the connections. Does the problem remain? Step 9 Go to step 10. The problem is solved. Note: Poor electrical contact to the photoconductor is the most likely source of a full page background defect. Remove any contamination from the photoconductor charge contact (C) on the right side of the frame.
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Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
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7018 Actions Step 5 Go to step 6. Go to step 7. Check the coupler to make sure that it is not stuck in the retracted position. While slowly closing the door, observe the coupler to see if it moves inward. Note: With the imaging unit removed, the coupler should retract with the door open and move inward when the front door is closed.
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7018 Actions Step 6 Go to step 7. The problem is solved. Reach inside the printer and manually reposition the coupler in the direction of the red arrow as shown. Does the problem remain? Step 7 Go to step 8. Contact the next level of support.
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7018 Actions Step 10 Go to step 11. The problem is solved. Replace the cable. Does the problem remain? Step 11 Go to step 13. Go to step 12. Check the transfer roller for proper installation. If necessary, remove and then reinstall the transfer roller. Check the transfer roller for contamination and damage.
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7018 Actions Step 15 Go to step 16. The problem is solved. Check the coupler for signs of damage. The coupler is located on the main drive motor. • Good condition • Bad condition If the coupler is damaged, then replace the main drive motor. Does the problem remain? Step 16 Go to step 17.
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
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7018 Actions Step 6 Go to step 7. The problem is solved. Check if the paper loaded has texture or rough finishes. From the control panel, set the paper texture in the Paper menu to match the texture of the paper loaded. Does the problem remain? Step 7 Go to step 8.
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
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7018 Actions Step 4 Go to step 5. The problem is solved. Remove the toner cartridge and imaging unit. Push either side of the transfer roller , located below the imaging unit, to check if it depresses and bounces back into place.
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7018 Actions Step 9 Go to step 10. The problem is solved. Clean the printhead lens. See “Cleaning the printhead lenses” on page 386. Note: This is applicable only to models installed with a galvo LSU. To determine whether the LSU is galvo, check the serial number of the printer.
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Go to step 2. The problem is solved. Check if the printer is using a non-Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then do not replace the imaging unit. Refer the users to their cartridge supplier.
7018 Actions Step 2 Go to step 3. The problem is solved. Check if the paper loaded is from a fresh package. Note: The amount of moisture in paper affects both print quality and printer ability to feed paper correctly. Make sure that the printer supports the paper loaded.
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Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
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7018 Actions Step 5 Go to step 6. The problem is solved. Replace the imaging unit. Does the problem remain? Step 6 Go to step 7. Go to step 8. Check if the imaging unit contact (C) is contaminated, broken, or bent out of proper position.
7018 Repeating defects check Note: Before performing this print quality check, go to the control panel home screen and navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the Initial print quality check. See “Initial print quality check” on page Actions Step 1 Go to step 2.
7018 Skewed print check Note: Before performing this print quality check, go to the control panel home screen and navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the Initial print quality check. “Initial print quality check” on page Actions Step 1 Go to step 3.
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7018 Actions Step 7 Go to step 8. The problem is solved. Perform a print test. From the Diagnostics menu, select PRINT TESTS > Tray [x]. Note: [x] refers to the tray where the skewed prints are sourced from. Does the problem remain? Step 8 Go to step 15.
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
7018 Actions Step 4 Go to step 5. Contact the next level of support. Check the imaging unit contact block (A), including the white and red wires, for damage or improper installation. Is the imaging unit contact block free of damage and properly installed? Step 5 Contact the next...
Actions Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, refer the users to their cartridge supplier.
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Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
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7018 Actions Step 3 Go to step 4. Go to step 5. Remove any packing material left on the imaging unit, including the red separator plastic (A). Note: You may need a pair of pliers to remove a piece of broken plastic inside the imaging unit.
7018 Actions Step 6 Go to step 7. Go to step 8. Check if the imaging unit contacts (C) are contaminated or bent out of proper position. Are the contacts contaminated and bent out of proper position? Step 7 Go to step 8. The problem is solved.
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Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, do not replace the imaging unit. Refer the users to their cartridge supplier.
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7018 Actions Step 5 Go to step 6. Go to step 7. Check the shutter tab (A) on the toner cartridge for signs of damage. Is the shutter tab damaged? Step 6 Go to step 7. The problem is solved. Replace the imaging unit and the toner cartridge.
7018 Actions Step 9 Contact the next The problem is level of support. solved. Clean or repair the imaging unit contacts. Does the problem remain? Step 10 Go to step 12. Go to step 11. Check connection JPS1 on the controller board and all the connections on the power supply.
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
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Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
7018 Actions Step 7 Go to step 8. Contact the next level of support. Check the imaging unit contact block (B) for damage or improper installation. Is the imaging unit contact block damaged or improperly installed? Step 8 Contact the next The problem is level of support.
7018 Actions Step 1 Go to step 2. Go to step 3. Remove the imaging unit, and then inspect the white photoconductor coupler (A). The coupler should be firmly connected to the imaging unit and should not freely rotate. Does the coupler move freely or appear damaged? Step 2 Go to step 3.
7018 Actions Step 1 Go to step 2. The problem is solved. Adjust the guides in the tray according to the size of the paper loaded. Does the problem remain? Step 2 Go to step 3. The problem is solved. Do one of the following: •...
Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
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Step 1 Go to step 3. Go to step 2. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the printer is using a third‑party cartridge, then refer the users to their cartridge supplier.
7018 Actions Step 8 Contact the next The problem is level of support. solved. Using an approved toner vaccum cleaner, completely clean the printer, toner cartridge, and imaging unit of toner contamination. Does the problem remain? Paper jams Avoiding jams Load paper properly •...
7018 • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper •...
7018 Jam location Automatic document feeder Standard bin Door A Multipurpose feeder Duplex unit Trays Door B Optional staple finisher Finisher bin 200 paper jams 200 paper jam messages Error code Description Action 200.02 Paper fed from the MPF was detected earlier “MPF to sensor (input) jam at leading edge than expected at the sensor (input).
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7018 Error code Description Action 200.14 Paper fed from tray 1 cleared the sensor (input) “Tray 1 to sensor (input) jam at trailing edge earlier than expected. service check” on page 200.15 Paper fed from tray 1 never cleared the sensor (input).
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7018 MPF to sensor (input) jam at leading edge service check Action Step 1 Go to step 2. The problem is solved. Make sure that the paper is loaded properly. Use the recommended paper. See “Avoiding jams” on page Does the problem remain? Step 2 Go to step 10.
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7018 Action Step 9 Go to step 10. The problem is solved. Replace the MPF solenoid. See “MPF solenoid removal” on page 235. Does the problem remain? Step 10 Go to step 13. Go to step 11. Enter the Diagnostics menu, and then navigate to: Printer diagnostics and adjustments >...
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7018 MPF to sensor (input) jam at trailing edge service check Action Step 1 Go to step 2. The problem is solved. Make sure that the paper is loaded properly. Use the recommended paper. See “Avoiding jams” on page Does the problem remain? Step 2 Go to step 8.
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7018 Action Step 9 Go to step 10. Go to step 11. Reinstall or replace the transfer roller. See “Transfer roller removal” on page 264. Does the problem remain? Step 10 Contact the next Go to step 11. level of support. Check if the fuser cam is functional and free of damage.
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7018 Action Step 6 Go to step 7. The problem is solved. Replace the separator roller assembly. Does the problem remain? Step 7 Go to step 9. Go to step 8. Enter the Diagnostics menu, and then navigate to: Printer diagnostics and adjustments > Motor tests Select the motor (Pick Motor (tray 1)), and then touch Start.
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7018 Action Step 5 Go to step 7. Go to step 6. Check the transfer roller and its spring for improper installation and damage. Is the transfer roller properly installed and free of damage? Step 6 Go to step 7. The problem is solved.
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7018 Optional tray to sensor (input) jam at leading edge service check Action Step 1 Go to step 2. The problem is solved. Make sure that the paper is loaded properly. Use the recommended paper. See “Avoiding jams” on page Does the problem remain? Step 2 Go to step 7.
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7018 Action Step 9 Contact the next Go to step 10. level of support. Reseat the optional tray motor (pick/lift) cable. Check if the motor is functional and free of damage. Is the motor (pick/lift) functional and free of damage? Step 10 Contact the next The problem is...
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7018 Action Step 6 Go to step 7. The problem is solved. Reinstall or replace the transfer roller. See “Transfer roller removal” on page 264. Does the problem remain? Step 7 Go to step 9. Go to step 8. Check if the fuser cam is functional and free of damage. Is the fuser cam functional and free of damage? Step 8 Go to step 9.
7018 Sensor (input) static jam service check Action Step 1 Go to step 2. The problem is solved. Make sure that the paper is loaded properly. Use the recommended paper. See “Avoiding jams” on page Does the problem remain? Step 2 Contact the next Go to step 3.
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7018 Error code Description Action 202.33 Paper fed from tray 3 never reached the sensor “Sensor (fuser exit) jam at leading edge (fuser exit). service check” on page 202.35 Paper fed from tray 3 never cleared the sensor “Sensor (fuser exit) jam at trailing edge (fuser exit).
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7018 Action Step 5 Go to step 6. The problem is solved. Reseat the fuser cables from the controller board. Reseat the fuser cable from the LVPS. Reseat the fuser cable from the extension cable. Does the problem remain? Step 6 Go to step 7.
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7018 Action Step 5 Contact the next The problem is level of support. solved. Replace the redrive assembly. See “Redrive assembly removal” on page 295. Does the problem remain? Sensor (fuser exit) static jam service check Action Step 1 Go to step 2. The problem is solved.
7018 Action Step 7 Contact the next The problem is level of support. solved. Check the fuser for problems. See “Fuser error service check” on page 132. Does the problem remain? Sensor (narrow media) static jam service check Action Step 1 Go to step 2.
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7018 Error code Description Action 230.15 Paper fed from tray 1 never cleared the sensor “Sensor (duplex) jam at trailing edge service (duplex). check” on page 230.23 Paper fed from tray 2 never reached the sensor “Sensor (duplex) jam at leading edge (duplex).
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7018 Action Step 5 Go to step 6. The problem is solved. Replace the reverse solenoid. See “Reverse solenoid removal” on page 233. Does the problem remain? Step 6 Go to step 9. Go to step 7. Enter the Diagnostics menu, and then navigate to: Printer diagnostics and adjustments >...
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7018 Sensor (duplex) jam at trailing edge service check Action Step 1 Go to step 2. The problem is solved. Make sure that the paper is loaded properly. Use the recommended paper. See “Avoiding jams” on page Does the problem remain? Step 2 Go to step 5.
7018 Sensor (duplex) static jam service check Action Step 1 Go to step 2. The problem is solved. Make sure that the paper is loaded properly. Use the recommended paper. See “Avoiding jams” on page Does the problem remain? Step 2 Contact the next Go to step 3.
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7018 MPF pick failure service check Action Step 1 Go to step 2. The problem is solved. Make sure that the paper is loaded properly. Use the recommended paper. See “Avoiding jams” on page Does the problem remain? Step 2 Go to step 3.
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7018 Action Step 8 Go to step 10. Go to step 9. Reseat the sensor cable from the controller board. Check the sensor and its actuator for improper installation and damage. Is the sensor properly installed and free of damage? Step 9 Go to step 10.
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7018 Sensor (MPF paper present) static jam service check Action Step 1 Go to step 2. The problem is solved. Make sure that the paper is loaded properly. Use the recommended paper. See “Avoiding jams” on page Does the problem remain? Step 2 Contact the next Go to step 3.
7018 Action Step 4 Contact the next The problem is level of support. solved. Replace the motor. See “Pick/lift motor gearbox removal” on page 291. Does the problem remain? 242–244 paper jams 242 paper jam messages Error code Description Action 242.26 Paper fed from tray 2 was picked but it never “Optional tray sensor (tray x pass-through)
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7018 Error code Description Action 242.95 Paper cleared the sensor (tray 2 pass-through) “Optional tray sensor (tray x pass-through) later than expected. Paper source is jam at trailing edge service check” on undetermined. page 100. 242.96 Paper was picked but it never reached the “Optional tray sensor (tray x pass-through) sensor (input).
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7018 Error code Description Action 243.97 Paper never cleared the sensor (tray 3 pass- “Optional tray sensor (tray x pass-through) through). Paper source is undetermined. jam at trailing edge service check” on page 100. 244 paper jam messages Error code Description Action 244.46...
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7018 Optional tray sensor (tray x pass-through) jam at leading edge service check Action Step 1 Go to step 2. The problem is solved. Make sure that the paper is loaded properly. Use the recommended paper. See “Avoiding jams” on page Does the problem remain? Step 2 Go to step 3.
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7018 Optional tray sensor (tray x pass-through) jam at trailing edge service check Action Step 1 Go to step 2. The problem is solved. Make sure that the paper is loaded properly. Use the recommended paper. See “Avoiding jams” on page Does the problem remain? Step 2 Go to step 4.
7018 Action Step 3 Go to step 4. Go to step 7. Reseat the source tray pick motor cable from the optional tray controller board. Check if the motor (pick) of the source tray is functional and free of damage. Is the motor functional and free of damage? Step 4 Go to step 6.
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7018 Sensor (ADF 1st scan) static jam service check Action Step 1 Go to step 2. The problem is solved. Make sure that the paper is loaded properly. Use the recommended paper. Does the problem remain? Step 2 Go to step 3. The problem is solved.
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7018 Sensor (ADF 1st scan) jam at leading edge service check Action Step 1 Go to step 2. The problem is solved. Make sure that the paper is loaded properly. Use the recommended paper. Does the problem remain? Step 2 Go to step 5.
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7018 Sensor (ADF 1st scan) jam at trailing edge service check Action Step 1 Go to step 2. The problem is solved. Make sure that the paper is loaded properly. Use the recommended paper. Does the problem remain? Step 2 Go to step 4.
7018 281 paper jams 281 paper jam messages Error Description Action code 281.11 Paper remains detected at the sensor “Sensor (ADF pick) static jam service check” on (ADF pick) after the printer is turned on. page 105. 281.15 Paper never cleared the sensor (ADF “Sensor (ADF pick) jam at trailing edge service check”...
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7018 Action Step 6 Contact the next Go to step 7. level of support. Reseat the sensor cable from the ADF controller board. Check the sensor and its actuator for improper installation and damage. Is the sensor properly installed and free of damage? Step 7 Contact the next The problem is...
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7018 Action Step 6 Go to step 8. Go to step 7. Check the ADF separator roller for improper installation, wear, and damage. Is the ADF roller properly installed and free of wear and damage? Step 7 Go to step 8. The problem is solved.
7018 Action Step 4 Go to step 6. Go to step 5. Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Feed Test Check the position of the leading edge. Does the leading edge of the paper reach the sensor (ADF scan)? Step 5 Go to step 8.
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7018 Sensor (ADF 2nd scan) static jam service check Action Step 1 Go to step 2. The problem is solved. Make sure that the paper is loaded properly. Use the recommended paper. Does the problem remain? Step 2 Go to step 3. The problem is solved.
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7018 Sensor (ADF 2nd scan) jam at leading edge service check Action Step 1 Go to step 2. The problem is solved. Make sure that the paper is loaded properly. Use the recommended paper. Does the problem remain? Step 2 Go to step 3.
7018 Sensor (ADF 2nd scan) jam at trailing edge service check Action Step 1 Go to step 2. The problem is solved. Make sure that the paper is loaded properly. Use the recommended paper. Does the problem remain? Step 2 Go to step 4.
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7018 ADF scanner cover jam service check Action Step 1 Contact the next Go to step 2. level of support. Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests Find the sensor (ADF closed). Does the sensor status change while toggling the sensor? Step 2 Contact the next Go to step 3.
7018 Action Step 5 Go to step 7. Go to step 6. Check the ADF separator roller for improper installation, wear, and damage. Is the ADF roller properly installed and free of wear and damage? Step 6 Go to step 7. The problem is solved.
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7018 Error code Description Action 423.13 The staple finisher ejector failed to reach its home “Ejector jam service check” on page 120. position. 423.15 The staple finisher ejector failed to leave its home position. 424.13 The stapler paddle failed to reach its home position.
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7018 Action Step 3 Go to step 5. Go to step 4. Open the rear door, and then check the sensor (stapler pass‑through) and its actuator for damage. Are the sensor and its actuator free of damage? Step 4 Go to step 5. The problem is solved.
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7018 Stapler left tamper jam service check Action Step 1 Go to step 2. The problem is solved. Remove the stapler service cover. See “Stapler service cover removal” on page 341. Reseat the stapler left tamper HP sensor cable from the stapler controller board.
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7018 Action Step 8 Go to step 10. Go to step 9. Remove the tamper sub‑assembly. See “Tamper sub- assembly removal” on page 360. Check the belts for wear and damage. Check the belt tension spring for improper installation and misalignment.
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7018 Stapler right tamper jam service check Action Step 1 Go to step 2. The problem is solved. Remove the stapler service cover. See “Stapler service cover removal” on page 341. Reseat the stapler left tamper HP sensor cable from the stapler controller board.
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7018 Action Step 8 Go to step 10. Go to step 9. Remove the tamper sub‑assembly. See “Tamper sub- assembly removal” on page 360. Check the belts for wear and damage. Check the belt tension spring for improper installation and misalignment.
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7018 Ejector jam service check Action Step 1 Go to step 2. The problem is solved. Remove the stapler service cover. See “Stapler service cover removal” on page 341. Reseat the stapler paddle HP sensor cable from the stapler controller board. Restart the printer.
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7018 Action Step 8 Go to step 10. Go to step 9. Check the tamper main assembly and its components: • Check the paddle mechanism for damage. • Check for worn‑out and lost parts. Make sure that all parts within the assembly are properly installed. Are the tamper main assembly and its components properly installed and free of damage? Step 9...
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7018 Action Step 3 Go to step 4. The problem is solved. Replace the stapler carriage assembly. See “Stapler carriage assembly removal” on page 331. Restart the printer. Does the problem remain? Step 4 Go to step 5. The problem is solved.
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7018 Action Step 2 Go to step 3. The problem is solved. Replace the stapler accumulator assembly. See “Stapler accumulator assembly removal” on page 366. Restart the printer. Does the problem remain? Step 3 Go to step 4. The problem is solved.
7018 Action Step 9 Go to step 10. The problem is solved. Reseat all the cables on the stapler controller board, and then restart the printer. Does the problem remain? Step 10 Contact the next The problem is level of support. solved.
Action Step 1 Go to step 3. Go to step 2. Check whether the toner cartridge installed is genuine. Is the cartridge a genuine and supported Lexmark unit? Step 2 Go to step 3. The problem is solved. Install a genuine and supported Lexmark toner cartridge.
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7018 Action Step 4 Go to step 5. The problem is solved. Clean or replace the toner cartridge. Does the problem remain? Step 5 Go to step 7. Go to step 6. Check the toner cartridge smart chip contacts for contamination.
Action Step 1 Go to step 3. Go to step 2. Check whether the imaging unit installed is genuine. Is the imaging unit a genuine and supported Lexmark unit? Step 2 Go to step 3. The problem is solved. Install a genuine and supported Lexmark imaging unit.
Action Step 1 Go to step 3. Go to step 2. Check whether the supplies installed are genuine. Are the supplies genuine and supported Lexmark units? Step 2 Go to step 3. The problem is solved. Install genuine and supported Lexmark units.
7018 Action Step 4 Go to step 5. The problem is solved. Resolve the feed problem. Note: If a transfer roller was replaced, then make sure that the maintenance kit count is reset. Does the problem remain? Step 5 Contact the next The problem is level of support.
7018 Printhead error service check Action Step 1 Go to step 2. The problem is solved. Remove the top cover. See “Top cover removal” on page 297. Remove the right cover. See “Right cover removal” on page 237. Reseat the printhead cable from the printhead and the controller board.
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7018 Error code Description Action 121.09 Fuser did not reach the required temperature for “Fuser low temperature error service motors. check” on page 134. Note: Error is not applicable to standby mode. 121.10 Fuser did not reach the required temperature (during start of EWC/line voltage detection).
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7018 Fuser error service check Action Step 1 Go to step 2. The problem is solved. Turn off the printer, and then unplug the power cord. Remove the rear door and cover. See “Rear door and cover removal” on page 295.
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7018 Fuser high temperature error service check Action Step 1 Go to step 3. Go to step 2. Remove the right cover. See “Right cover removal” on page 237. Reseat the cooling fan cable on the controller board. Check the cooling fan for damage. Is the fan free of damage? Step 2 Go to step 3.
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7018 Action Step 7 Go to step 8. The problem is solved. Replace the power supply. See “Power supply removal” on page 273. Does the problem remain? Step 8 Contact the next The problem is level of support. solved. Check the fuser for problems. See “Fuser error service check”...
7018 Action Step 4 Go to step 6. Go to step 5. Turn off the printer, and then unplug the power cord. Remove the power supply. See “Power supply removal” on page 273. Check the power supply, including its fuse and capacitors, for damage.
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7018 Action Step 1 Go to step 2. The problem is solved. Turn off the printer, and then unplug the power cord. Remove the rear door and cover. See “Rear door and cover removal” on page 295. Remove the right cover. See “Right cover removal”...
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7018 Action Step 6 Contact the next The problem is level of support. solved. Replace the controller board. See “Controller board removal” on page 244. Does the problem remain? LVPS mismatch service check Note: Make sure that the voltage output of the electrical outlet matches the voltage rating of the printer. Action Step 1 Go to step 2.
7018 128 errors 128 error messages Error code Description Action 128.01 TDS baseline is too low. “Toner density error service check” on page 138. 128.02 TDS baseline is too high. 128.03 TDS baseline range is excessive. 128.16 TDS calibration is at maximum. 128.17 TDS calibration is too low.
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7018 Action Step 4 Go to step 5. Go to step 6. Remove the sensor (toner density). See “Sensor (toner density) removal” on page 283. Check the sensor and its wiper bracket for damage. Are the sensor and its wiper bracket free of damage? Step 5 Go to step 6.
Does the problem remain? Step 6 Go to step 8. Go to step 7. Check whether the imaging unit installed is genuine. Is the imaging unit a genuine and supported Lexmark unit? Step 7 Go to step 8. The problem is solved.
7018 Imaging unit CTLS error service check Action Step 1 Go to step 3. Go to step 2. Check the imaging unit CTLS contacts for contamination. Check if the contacts are bent or damaged. Are the contacts free of contamination and damage? Step 2 Go to step 3.
7018 Main drive failure service check Action Step 1 Go to step 2. The problem is solved. Remove the left cover. See “Left cover removal” on page 226. Remove the right cover. See “Right cover removal” on page 237. Reseat the cable from the main drive gearbox and the controller board.
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7018 Cartridge drive failure service check Action Step 1 Go to step 3. The problem is solved. Open, and then close the front door to check if the door plunger properly presses the cartridge button. Check the door and the plunger for damage. Is the plunger functional and free of damage? Step 2 Go to step 3.
7018 Action Step 8 Contact the next The problem is level of support. solved. Reinstall or replace the cartridge gearbox. See “Cartridge gearbox removal” on page 236. Does the problem remain? 16y errors 161 error messages Error code Description Action 161.80 The motor (tray 1 pick/lift) does not turn on.
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7018 Error code Description Action 163.80 The motor (tray 3 pick) does not turn on. “Optional tray pick drive failure service check” on page 147. 163.81 The motor (tray 3 pick) does not turn off. 163.82 The motor (tray 3 pick) speed did not ramp up to the required level.
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7018 Error code Description Action 168.80 The motor (tray 4 transport) does not turn on. “Optional tray pass‑through drive failure service check” on page 148. 168.81 The motor (tray 4 transport) does not turn off. 168.82 The motor (tray 4 transport) speed did not ramp up to the required level.
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7018 Optional tray pick drive failure service check Action Step 1 Go to step 3. Go to step 2. Check if the optional tray motor (pick) runs. Does the motor run? Step 2 Go to step 3. The problem is solved.
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7018 Optional tray pass‑through drive failure service check Action Step 1 Go to step 3. Go to step 2. Enter the Diagnostics menu, and then navigate to: Printer diagnostics and adjustments > Motor tests > Pass‑through (tray [x]) Touch Start. Does the motor run? Step 2 Go to step 3.
7018 171 errors 171 error messages Error code Description Action 171.82 Cooling fan error. “Cooling fan failure service check” on page 149. 171.83 Cooling fan error. 171.84 Cooling fan error. 171.85 Cooling fan error. Cooling fan failure service check Action Step 1 Contact the next Go to step 2.
7018 6yy errors 600‑680 error messages Error code Description Action 600.01 Toner tally from the RIP was not received. “Engine error service check” on page 152. 600.02 Video did not start. 600.04 Duplex page was not picked. 600.05 Invalid PH NVRAM Type error was detected. 600.06 Paperport driver is unresponsive.
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7018 Error code Description Action 661.80 Motor (tray 1 pick/lift) does not turn on. “Tray 1 pick/lift drive failure service check” on page 146. 661.81 Motor (tray 1 pick/lift) does not turn off. 661.82 Motor (tray 1 pick/lift) speed did not ramp up to the required level.
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7018 Engine error service check Action Step 1 Go to step 2. The problem is solved. Restart the printer. Does the problem remain? Step 2 Contact the next Go to step 3. level of support. Remove the right cover. See “Right cover removal”...
7018 Action Step 5 Contact the next The problem is level of support. solved. Reinstall or replace the printhead. See “Printhead removal” on page 302. Installation note: Perform all the mechanical and electronic adjustments to the printhead after replacing it. See “Printhead assembly adjustment”...
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7018 A. Collecting the history information from the SE menu Note: Make sure that your printer is connected to a network or to a print server. Open a web browser, type http://printer_IP_address/se, and then press Enter. Notes: printer_IP_address is the TCP/IP address of the printer. •...
153. Determine the operating system used when the error occurred. If possible determine whether a PostScript or PCL file was sent to the device when the error occurred. Ask the customer which Lexmark Solutions applications are installed on the device.
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7018 Action Step 1 Go to step 2. The problem is solved. POR the printer. Does the error remain? Step 2 Go to step 3. Go to step 6. Write down the exact 900.xx error code displayed on the device. Turn off the printer.
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7018 Action Step 7 Go to step 8. Go to step 10. Note: Before performing this step, write down the following information about the file being sent to the printer: • Application used • Operating system • Driver type • File type (PCL, PostScript, XPS, etc.) Reattach the communications cable.
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7018 Action Step 15 Go to step 31. The problem is solved. Install a Lexmark recommended memory option. Send a print job to the printer. Does the error remain? Step 16 Go to step 17. Go to step 21. Is there a modem installed? Step 17 Go to step 18.
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7018 Action Step 24 Go to step 25. The problem is solved. Upgrade the firmware if it was not upgraded in a previous step. Note: Contact your next level of support for the correct firmware level to use. POR the printer. Send the printer a print job.
7018 Action Step 31 Contact your next level of support. You will need the following information: • Exact 900.xx error digits and complete error message • Printed menu settings page • Printed network settings page • Device error log • A sample print file if the error appears to be isolated to a single file •...
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7018 Action Step 1 Go to step 2. Go to step 4. Check if the control panel was recently replaced. Was the control panel recently replaced? Step 2 Go to step 3. The problem is solved. Replace the current control panel with the original control panel. “Control panel display assembly removal”...
7018 ADF/Scanner hardware errors 84y errors 840‑843 error messages Error code Description Action 840.01 The scanner was manually disabled by the Admin “Scanner disabled error service check” on or user. page 162. 840.02 The scanner was automatically disabled by the printer due to too many errors.
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7018 Flatbed scanner failure service check Action Step 1 Go to step 2. The problem is solved. Restart the printer. Does the problem remain? Step 2 Go to step 3. Contact the next level of support. Remove the right cover. See “Right cover removal”...
7018 Other symptoms Fax symptoms Fax symptoms Symptom Action No dial tone. “Modem/fax card service check” on page 164. The printer does not connect to a fax machine. The fax machine is turned off. Ask the fax recipient to check the machine. Incoming fax has blank spaces or poor quality.
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7018 Action Step 5 Go to step 6. The problem is solved. Make sure that the modem cable is properly connected to the modem card and to the JFAX2 connector on the controller board. Does the problem remain? Step 6 Go to step 7.
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7018 Actions Step 4 Contact the next The problem is level of support. solved. Install a new toner cartridge. Does the problem remain? Stretched words on incoming fax service check Actions Receive fax from another machine. Contact the next The problem is level of support.
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7018 Actions Step 7 Go to step 8. The problem is solved. From the home screen, navigate to Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls > Answer Select a ring pattern. Does the problem remain? Step 8 Go to step 11.
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7018 Actions Step 15 Go to step 16. The problem is solved. Remove the remote device number from the list. Does the problem remain? Step 16 Go to step 17. The problem is solved. Enter the Service Engineer menu, and then navigate to: Fax SE >...
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7018 Actions Step 5 Go to step 6. Go to step 7. Check if the telephone line is a VOIP line. Is the line VOIP? Step 6 Go to step 7. Contact the next level of support. Ask the system administrator to verify if the VOIP server is configured to receive faxes.
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7018 Actions Step 13 Go to step 14. The problem is solved. Enter the Service Engineer menu, and then navigate to: Fax SE > Fax Settings > AutoPrint T30 Logs Check the reported error code. See “Fax error log codes” on page 171.
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7018 Fax error log codes Error code Description Action No error occurred during a fax No action is needed. transmission. An error occurred when transmitting • Check the line quality. training. • Select a lower Max Speed value under the Fax Send settings. •...
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7018 Error code Description Action T2 Timeout occurred due to loss of Adjust the Transmit Level or Receive command/response synchronization. Threshold setting. T5 Timeout occurred when transmitting • Check line quality. image data to remote fax device. • Adjust the Transmit Level setting •...
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7018 Error code Description Action Failure to transmit training successfully in • Decrease the Max Speed setting V17, V29, V27 terminal modulation under Fax Send settings. schemes. • Adjust the Transmit Level setting. • Check line quality. Failure to transmit training successfully in •...
7018 Error code Description Action No fax tones detected from remote end. • Verify destination phone number. • Verify that the remote fax is authorized to receive faxes. No dial tone detected. • Check by enabling Behind a PABX setting. •...
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7018 Dead printer service check A dead printer is a printer that when powered on from a well‑grounded electrical outlet, does not show any light indication in the display or any movement of the fans or motors. Warning—Potential Damage: Observe all necessary ESD precautions when removing and handling the controller board or any installed optional cards or assemblies.
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7018 Unresponsive control panel or display service check Warning—Potential Damage: Observe all necessary ESD precautions when removing and handling the controller board or any installed optional cards or assemblies. Note: Before performing the check, make sure that the printer is not in Sleep Mode.. Action Step 1 Go to step 2.
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7018 Action Step 9 Go to step 11. Go to step 10. Check the display card (UICC) cable for proper connection to the control panel board. Is the display card cable properly connected? Step 10 Go to step 11. The problem is solved.
7018 Service menus Understanding the printer control panel Using the control panel Use the Display • View printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Power button Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds.
7018 Understanding the status of the power button and indicator light Indicator light Printer status The printer is off or in Hibernate mode. Blue The printer is ready or processing data. The printer requires user intervention. Power button light Printer status The printer is off, ready, or processing data.
7018 Touch Job Queue Show all the current print jobs. Note: You can also access this setting by touching the top section of the home screen. Held Jobs Show the print jobs that are held in the printer memory. Shortcut Center Organize all shortcuts.
7018 Advanced Print Quality Samples > Advanced Print Quality Test Pages For non-touch-screen printer models, press to navigate through the settings. Format Fax Storage This setting deletes stored fax jobs. Enter the Diagnostics menu, and then navigate to: Format Fax Storage > Format Fax Storage For non-touch-screen printer models, press to navigate through the settings.
7018 Mark Log This setting allows you to create a service, maintenance, or custom log entry. Each log entry is added in the printer event log. Enter the Diagnostics menu, and then navigate to: Event Log > Mark Log Select a log that you want to create, and then touch Start. Input tray quick print This setting lets you print a single or continuous Quick Test page in either duplex or simplex mode.
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7018 Permanent page count This setting displays the total number of pages printed in mono and color. After all the print tests are completed, this value resets to zero. Enter the Diagnostics menu, and then touch Printer Setup. View the permanent page count. Enable edge-to-edge (printing) This setting shifts all four margins to the physical edges of the page.
7018 Engine setting [x] Warning—Potential Damage: Do not change this setting without specific instructions from the next level of support. This setting allows you to select a printer engine setting. Possible values are 0–255. 0 is the default. Enter the Diagnostics menu, and then navigate to: Printer Setup >...
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7018 • If the motor fails, the test failure may not indicate a failed motor. Further troubleshooting may be required. Check the boards and cables for possible issues. Memory tests For non-touch-screen printer models, press to navigate through the settings. Enter the Diagnostics menu, and then navigate to: Printer diagnostics &...
7018 Scanner diagnostics Motor tests Enter the Diagnostics menu, and then select navigate to: Scanner diagnostics > Motor tests Select a motor, and then touch Start. Notes: • If the motor is activated, then it is properly working. • Some motors require automatic deactivation in order to avoid secondary issues such as possible damage and contamination.
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7018 List of sensor tests Test Procedure to perform before the test ‑‑ FB CCD home ADF closed Open the ADF. ADF media present Open the ADF top cover. ADF pick ADF deskew ADF 1st scan ‑‑ ADF 2nd scan ADF top door interlock Open the ADF top cover.
7018 Controller Calibration This test must be done when the scanner controller or flatbed scanner is changed. Enter the Diagnostics menu, and then navigate to: Scanner Diagnostics > Controller Calibration Touch Start. Additional input tray diagnostics Sensor tests Enter the Diagnostics menu, and then touch Additional input tray diagnostics. From the Sensor tests section, touch Start.
7018 Sensor tests Enter the Diagnostics menu, and then navigate to: Output device diagnostics > Sensor tests Select the output device where the sensor is located. Find, and then manually toggle the sensor. Notes: • The sensor status on the screen toggles between 1 and 0 when the sensor is properly working. •...
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7018 Menu item Description Tray Configuration Set the paper source that the user fills when a prompt to load paper or envelope appears. Paper Prompts Auto* Note: For Multipurpose Feeder to appear, set Configure MP to Cassette from the Paper menu. Multipurpose Feeder Manual Paper Envelope Prompts...
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7018 Menu item Description Device Operations Set the printer to operate in Quiet Mode. Quiet Mode Off* Device Operations Enable access to the control panel menus. Panel Menus Enable* Disable Device Operations Set the printer to operate in a special mode, in which it attempts to continue offering as much functionality as possible, despite Safe Mode known issues.
7018 Menu item Description Scanner Configuration Set the size, in millimeters, of the no‑print area around an ADF or flatbed scan job. Edge Erase ADF Edge Erase 0–6 (3*) Flatbed Edge Erase 0–6 (3*) Scanner Configuration Disable the scanner if it is not working properly. Disable Scanner Enabled* Disabled...
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7018 For LED display Turn off the printer. Open the front door. Press and hold the Stop button. Turn on the printer. When all the icons flash, release the button. For 2‑line display Turn off the printer. Press and hold the OK and Back buttons. Turn on the printer.
7018 For 2.8‑inch display Turn off the printer. Open tray 1. Make sure that paper is loaded in tray 1. Turn on the printer. When the display shows the following icon, close tray 1. Note: If tray 1 is not closed, then the printer will boot normally. A screen with red selection items appears.
7018 Note: Use these settings as directed by the next level of support. Top‑level menu Intermediate menu HISTORY • Print History • Mark History • Set Card Speed • • Keep Alive NPAP Print Alerts TCP/IP • DHCP Request Options •...
7018 Top‑level menu Intermediate menu Agency Test Menu • Go Off Hook • Ring Detect • Generate Tones • Modulations Fax Settings • Fax Modulations • FOIP Settings • Miscellaneous Settings • Reset Fax Settings Modem Settings • Caller ID Pattern Note: Changing the value of this setting also changes the value of the Caller ID setting in the Fax Settings.
7018 Parts removal Removal precautions CAUTION—SHOCK HAZARD: The low-voltage power supply (LVPS) and the high-voltage power supply (HVPS) may have residual voltage present. To avoid the risk of electrical shock, do not touch their circuit components or the solder side of the board. Only handle them by their outer edges or metal housing. CAUTION—SHOCK HAZARD: This product uses a soft power switch.
7018 PRECAUCIÓN: PELIGRO DE DESCARGAS ELÉCTRICAS: Este producto utiliza un interruptor de corriente de software. No desconecta físicamente la entrada de voltaje de CA. Para evitar el riesgo de descarga eléctrica, desenchufe siempre el cable de alimentación de la impresora cuando sea necesario retirar la entrada de voltaje de CA.
Request the customer to sign the Customer Retention form. Note: You can get printed copies of the form from your Lexmark partner manager. Take a photo of the signed form, and then upload it to the Service Request debrief tool.
7018 • Make the least possible movements with your body to prevent an increase of static electricity from clothing fibers, carpets, and furniture. • Put the ESD wrist strap on your wrist. Connect the wrist band to the system ground point. This action discharges any static electricity in your body to the printer.
Note: The software bundle contains the latest version of the firmware, applications, and software licenses from the Lexmark Virtual Solutions Center (VSC). The printer firmware may be at a different level from what was used before replacing the controller board.
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7018 Enter the printer serial number, and then submit the information. Note: Make sure that the serial number that appears on the verification screen is correct. Save the zip file. Note: Make sure that the serial number in the zip file matches the serial number of the printer being restored.
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7018 Extract the contents of the zip file, open the Readme file, and then follow the instructions in the file. Notes: • Perform the install instructions on the Readme file in the exact order shown. Restart the printer only if the file says so.
7018 Restoring solutions, licenses, and configuration settings To load the zip files that are extracted from the Service Restore Tool, do the following: Open a web browser, and then type the printer IP address. Click Import Configuration, and then click Browse. Parts removal...
7018 Navigate to the folder where the zip files are extracted from the Service Restore Tool. Select the file to import, and then click Import. Repeat step 2 through step 4 for the other files that are included in the extracted zip file. Updating the printer firmware Warning—Potential Damage: Before updating the printer firmware, ask the next level of support for the correct code.
Note: Make sure that the cable is connected to the rear USB port. Using USB Flash Utility Go to support.lexmark.com, and then download USB Flash Utility. Extract, and then run the utility. Click Browse Files, and then browse to the firmware file directory.
7018 From the Embedded Solutions page, select the applications that you want to export. Click Export. Note: The size limit of the export file is 128 KB. Importing eSF solutions and settings file After replacing the controller board, import back to the printer the eSF solutions and settings that were exported. Reset the printer into Invalid engine mode.
7018 Ribbon cable connectors Zero Insertion Force (ZIF) connectors Zero Insertion Force (ZIF) connectors are used on the boards and cards used in this printer. Before inserting or removing a cable from these connectors, read this entire section. Great care must be taken to avoid damaging the connector or cable when inserting or removing the cable.
7018 Horizontal top contact connector This FRU contains a horizontal top contact cable connector. Read the instructions before proceeding. The horizontal top contact connector uses a back flip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift or close the two tabs located on each end of the actuator.
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7018 Inserting a cable into the horizontal top contact connector When installing the cable, check the locking actuator to ensure it is in the unlocked position. The tabs on the ends of the actuator are vertical when the actuator is unlocked. Insert the cable with the contacts on the cable facing up.
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7018 Rotate the locking actuator to the locked position. The cable should not move while this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Parts removal...
7018 Horizontal bottom contact connector This FRU contains a horizontal bottom contact cable connector. Read the instructions before proceeding. The horizontal bottom contact connector uses a flip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift the center of the actuator using your finger.
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7018 Inserting a cable into the horizontal bottom contact connector Check the actuator to verify it is in the open position. Insert the cable into the ZIF connector with the contacts facing downward and away from the locking actuator. The cable needs to be inserted below the actuator. Note: Verify that the cable is installed squarely into the connector.
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7018 Place your finger in the middle of the actuator, and then rotate the locking actuator to the locked position. Parts removal...
7018 Vertical mount contact connector This FRU contains a vertical mount contact connector. Read the instructions before proceeding. The vertical mount contact connector uses a back flip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted vertically into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift the center of the actuator using your finger.
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7018 Inserting a cable into the vertical mount contact connector When installing the cable, check the locking actuator to verify it is in the open position. Insert the cable with the contacts on the cable away from the locking actuator. Insert the cable on top of the actuator.
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7018 Rotate the locking actuator to the locked position by pressing down on both ends of the actuator. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Parts removal...
7018 Horizontal sliding contact connector This FRU contains a horizontal sliding contact connector. Read the instructions before proceeding. The horizontal sliding contact connector uses a slide locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently push or pull the two tabs located on each end of the actuator.
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7018 Inserting a cable into the horizontal sliding contact connector When installing the cable, check the locking actuator to verify it is in the open position. If you are opening the connector, pull back on both end tabs using equal force to avoid breaking the connector. Insert the cable with the contacts on the cable facing away from the locking actuator.
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7018 Slide the locking actuator towards the connector, locking the cable into place. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Parts removal...
7018 Low Insertion Force (LIF) connector This FRU contains a Low Insertion Force (LIF) connector. Read the instructions before proceeding. Warning—Potential Damage: When installing a cable into an LIF connector, care must be taken to avoid bending the edges of the cables and damaging the contacts on the cables. Inserting a cable into the LIF connector Looking at the connector, take note on which side the contacts are located.
7018 Printhead assembly adjustment A printhead must be correctly positioned after it has been removed. Use a sharp pencil or a small, flat-blade screwdriver to mark the location of the old printhead on the printer frame. Align the new printhead relative to the location of the old printhead.
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7018 Make a second vertical fold near the center so that the left side top edge aligns with the right side top edge. If the grid lines of the right flap align below the corresponding lines on the left side, then adjust the printhead clockwise relative to the printer, and recheck.
7018 Removal procedures Keep the following tips in mind as you replace parts: • Some removal procedures require removing cable ties. You must replace cable ties during reassembly to avoid pinching wires, obstructing the paper path, or restricting mechanical movement. •...
7018 Remove the cover. Main drive gearbox removal Remove the left cover. See “Left cover removal” on page 226. Release the latch (A), and then detach the link. Parts removal...
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7018 Remove the four screws (B). Disconnect the cable from the main drive gearbox. Remove the gearbox. Warning—Potential Damage: Do not lose the fuser gear (C) and spring (D). Parts removal...
7018 MPF gearbox removal Remove the front door. See “MPF with front access cover removal” on page 252. Remove the left cover. See “Left cover removal” on page 226. Remove the main drive gearbox. See “Main drive gearbox removal” on page 227.
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7018 Remove the three screws (C) and the bracket. Remove the E-clip (D), and then remove the gear. Note: The solenoid may hinder removing the gear. Parts removal...
7018 Release the two latches (E), and then remove the gears (F). Fuser actuator removal Remove the left cover. See “Left cover removal” on page 226. Release the latch (A), and then detach the link. Parts removal...
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7018 Remove the four screws (B). Remove the screw (C). Remove the fuser actuator. Installation note: To test if the actuator is properly installed, push, and then release the actuator (A). The actuator should bounce back. Parts removal...
7018 Reverse solenoid removal Remove the left cover. See “Left cover removal” on page 226. Remove the right cover. See “Right cover removal” on page 237. Remove the scanner rear cover. See “Scanner rear cover removal” on page 294. Remove the rear cover. See “Rear door and cover removal”...
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7018 Remove the two screws (A), and then cut the cable. Disconnect connector JDUPSOL1 from the controller board, and then pull the cable out of the printer. Installation notes: Screw in place the replacement solenoid. Route the solenoid cable to the hole (A) exiting the rear side of the printer. Note: Fully stretch the cable, but do it carefully to avoid cuts as it rubs into the edges of the hole.
7018 Route the cable onto the redrive assembly. Make sure that the cable properly sits on the clamps. MPF solenoid removal Remove the left cover. See “Left cover removal” on page 226. Remove the screw (A). Cut the cable, and then remove the solenoid. Remove the rear cover.
7018 Release the cut cable. Note: Pay attention to the cable route. Open the controller board access cover, and then disconnect the cable. Cartridge gearbox removal Remove the left cover. See “Left cover removal” on page 226. Remove the four screws (A). Remove the screw (B).
7018 Lift the top cover enough to remove the cartridge gearbox. While lifting the cover, disconnect the cable from the gearbox, and then remove the gearbox. Right side removals Right cover removal Using a flat-head screwdriver, open the controller board access cover. Parts removal...
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7018 Remove the screw (A). Remove the two screws (B). Close the access cover, and then open the front door. Release the two latches (C), and then disengage the middle front part (D) of the cover from the front door. Warning—Potential Damage: The ADF might swing open while you position the printer on its side.
7018 Hard drive removal Open the right access cover. Disconnect the cable (A), and then remove the two screws (B). Remove the hard drive. Interconnect cable removal Remove the right cover. See “Right cover removal” on page 237. Position the printer on its rear side. Disconnect the cable JOPT1 from the controller board.
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7018 Detach the right foot (B). Release the two latches (C). Remove the cable. Parts removal...
7018 Sensor (tray present) removal Remove the right cover. See “Right cover removal” on page 237. Disconnect the cable (A). Release the three latches (B), and then pry to remove the sensor. Parts removal...
7018 Cooling fan removal Remove the right cover. See “Right cover removal” on page 237. Disconnect the cable (A), remove the three screws (B), and then remove the fan bracket. Parts removal...
7018 Remove the two screws (C), and then remove the fan. Controller board removal Critical information for controller board or control panel replacement Warning—Potential Damage: Replace only one of the following components at a time: • Control panel • Controller board To replace a component, and to test whether the problem is resolved: Replace the affected component.
Page 245
7018 Removal procedure Remove the right cover. See “Right cover removal” on page 237. Remove the two screws (A), and then remove the bracket. Disconnect all the cables from the controller board. Parts removal...
Page 246
7018 Remove the eight screws (B). Remove the controller board. Parts removal...
7018 Fax card removal Remove the right cover. See “Right cover removal” on page 237. Disconnect the fax card cable from the controller board, and then remove the two screws (A). Remove the fax card. Toner cartridge smart chip contact removal Remove the right cover.
Page 248
7018 Remove the two screws (B), and then lower the right cartridge guide. Slightly pull the right cartridge guide to detach it. Warning—Potential Damage: To avoid damaging the right cartridge guide, do not cut or disconnect the cable at the rear of the cartridge guide. Leave the cartridge guide dangling. Release the four latches (C).
7018 Installation note: To test if the spring and actuator are properly installed, press the actuator (A). The lock (B) should move up. Cartridge barrel shutter sensor kit removal Remove the top cover. See “Top cover removal” on page 297. Remove the right cover.
Page 250
7018 Remove the screw (A), and then remove the bracket, actuator, spring, and sensor. Installation notes: Install the sensor (cartridge barrel shutter) actuator (A) as shown. Note: Make sure that the spring (B) is behind the boss (C). Parts removal...
Page 251
7018 Install the bracket (D) to the sensor (E) as shown. Install the sensor and bracket as shown. Note: Make sure that sensor is aligned with the actuator. Parts removal...
7018 Front removals Nameplate removal Open the front door. Push the latch to the left, and then remove the screw (A). Remove the four screws (B). Remove the nameplate. Note: The MPF hinders the removal. Warning—Potential Damage: Avoid damaging the cable (C) when removing the nameplate. MPF with front access cover removal Remove the nameplate.
Page 253
7018 Remove the screw (A). Release the latch (B), and then detach the link. Disconnect JFUSB1 cable on the controller board. Parts removal...
7018 Push the MPF with front access cover to the right, and then remove it. Top access cover removal Remove the nameplate. See “Nameplate removal” on page 252. Remove the three screws (A), and then remove the cover (B). Parts removal...
7018 Bezel removal Release the bezel. Remove the bezel. Control panel display assembly removal Critical information for controller board or control panel replacement Warning—Potential Damage: Replace only one of the following components at a time: • Control panel • Controller board To replace a component, and to test whether the problem is resolved: Replace the affected component.
Page 256
7018 Removal procedure Remove the control panel front cover. See “Control panel covers and buttons removal” on page 257. Remove the six screws (A). Disconnect the control panel cable (B). Parts removal...
7018 Control panel covers and buttons removal Control panel front cover removal Remove the front cover. Remove the bezel from the cover. Parts removal...
Page 258
7018 Control panel rear cover removal Remove the control panel display assembly. See “Control panel display assembly removal” on page 255. Remove the two screws (A), and then release the cover from the hinges. Note: Twist the cover to release the hinge (B) underneath it. Parts removal...
Page 259
7018 Control panel support cover removal Remove the five screws (A). Remove the cover. Control panel hinges removal Remove the four screws (A). Remove the hinges. Parts removal...
7018 Scanner front cover removal Open the ADF. Remove the control panel support cover. See “Control panel covers and buttons removal” on page 257. Remove the cover. Speaker removal Remove the control panel front cover and control panel support cover. See “Control panel covers and buttons removal”...
Page 261
7018 Disconnect the four cables (B), and then remove the ground screw (C). Release the latches, and then remove the toroid holder to release the flat cables. Parts removal...
7018 Pry the toroid holder to release, and then remove it. Release the speaker cable, and then remove the speaker. Installation note: Make sure that the flat cable is inserted as shown. Control panel flat cable removal Remove the control panel display assembly. See “Control panel display assembly removal”...
Page 263
7018 Release the latches, and then remove the toroid holder to release the flat cables. Pry the toroid holder to release, and then remove it. Installation note: Make sure that the flat cable is inserted as shown. Release the flat cable, and then remove it. Parts removal...
Release the two latches (A) on each end of the transfer roller. Remove the roller. Note: For a video demonstration, see Transfer roller removal at infoserve.lexmark.com/ids/sma. Jam access cover removal Open the front door. Remove the screw (A), and then release the cable from the jam access cover.
7018 Remove the cover. Sensor (front door) removal Remove the nameplate. See “Nameplate removal” on page 252. Remove the right cover. See “Right cover removal” on page 237. Disconnect the JCVR1 and control panel cables from the controller board. Parts removal...
Page 266
7018 Remove the four screws (A). Parts removal...
7018 Using a #1 Phillips screwdriver, remove the screw (B). Remove the sensor. MPF pick roller and separator pad removal For a video demonstration, see MPF pick roller and separator pad removal. Open the front door. Press the latches (A), and then open the cover. Warning—Potential Damage: Avoid damaging the MPF sensor flag (B) when removing the cover.
Page 268
7018 Hold the end of the shaft (D), and then pull out the roller to remove it. Remove the two E‑clips (A). Move the roller (B) to the left, and then remove the pin (C). Parts removal...
Page 269
7018 Move the hub (D) and roller (E) to the right. Push the separator pad (F) to the right. Push down the pad to remove it. Warning—Potential Damage: Do not lose the spring (G). Parts removal...
7018 Note: For a video demonstration, see MPF pick roller and separator pad removal infoserve.lexmark.com/ids/sma. Sensor (MPF paper present) removal Open the front door. Remove the screw (A). Open the controller board access cover, disconnect the cable JMPFPP1, and then release the cable.
7018 Front input guide removal Remove the MPF with front access cover. See “MPF with front access cover removal” on page 252. Remove the MPF pick roller and separator pad. See “MPF pick roller and separator pad removal” on page 267.
Page 272
7018 Remove the screw (B). Disconnect the cable JPHONE2 from the controller board. Lift the stopper (C), and then remove the cable. Parts removal...
7018 Bottom removals Power supply removal Remove the rear cover. See “Rear door and cover removal” on page 295. Disconnect the cable (A), and then remove the screws (B). Position the printer on its right side. Warning—Potential Damage: The ADF might swing open while you position the printer on its side. Parts removal...
Page 274
7018 Disconnect the cable (C), and then remove the two screws (D). Parts removal...
7018 Disconnect the three cables (E). Remove the power supply. Duplex removal Remove the rear cover. See “Rear door and cover removal” on page 295. Remove the power supply. See “Power supply removal” on page 273. Position the printer on its side. Warning—Potential Damage: The ADF might swing open while you position the printer on its side.
Page 276
7018 Remove the three screws (A). Remove the power supply shield. Parts removal...
Page 277
7018 Remove the four screws (B). Remove the duplex. Note: Make sure that the duplex link (C) stays attached. Parts removal...
7018 Sensors (duplex and input) removal Remove the rear cover. See “Rear door and cover removal” on page 295. Remove the power supply. See “Power supply removal” on page 273. Remove the duplex. See “Duplex removal” on page 275. Parts removal...
Page 279
7018 Remove the two screws (A), cut the cable near the frame, and then remove the sensors. Open the controller board access cover, and then disconnect the cable JDUPPI1. Remove the cables. Installation note: Route the sensor (input) cable (A) and sensor (duplex) cable (B) as shown. Parts removal...
7018 Sensor (index) removal Remove the rear cover. See “Rear door and cover removal” on page 295. Remove the power supply. See “Power supply removal” on page 273. Remove the duplex. See “Duplex removal” on page 275. Remove the right cover. See “Right cover removal”...
Page 281
7018 Remove the two screws (A). Remove the assembly. Installation note: Pay attention to the correct position of the arm (A) when installing the assembly. Parts removal...
7018 Motor (pick) assembly removal Remove the left cover. See “Left cover removal” on page 226. Remove the right cover. See “Right cover removal” on page 237. Remove the scanner rear cover. See “Scanner rear cover removal” on page 294. Remove the rear cover.
7018 Position the printer on its left side. Warning—Potential Damage: The ADF might swing open while you position the printer on its side. Remove the power supply. See “Power supply removal” on page 273. Remove the duplex assembly. See “Duplex removal” on page 275.
Page 284
7018 Remove the spring (A) and the two screws (B). Disconnect the cable, and then remove the sensor. Installation notes: Apply RheoGel 793 to the top and bottom of the shutter blade extension. Apply RheoGel 793 to the point of contact between the bracket (A) and cam. Parts removal...
7018 Apply RheoGel 793 to the point of contact to the lower edge (B), where the wiper bracket glides. Sensor (paper present) removal Remove the rear cover. See “Rear door and cover removal” on page 295. Remove the power supply. See “Power supply removal”...
Page 286
7018 Disconnect the cable from the sensor (A). Release the three latches (B). Parts removal...
7018 Sensor (trailing edge) removal Remove the rear cover. See “Rear door and cover removal” on page 295. Remove the power supply. See “Power supply removal” on page 273. Remove the duplex. See “Duplex removal” on page 275. Open the controller board access cover, and then disconnect the cable JACM1. Detach the spring (A), and then remove the screw (B) and sensor flag.
7018 Remove the screw (C) and sensor. Paper present sensor flag removal Remove the rear cover. See “Rear door and cover removal” on page 295. Remove the power supply. See “Power supply removal” on page 273. Remove the duplex. See “Duplex removal”...
Page 289
7018 Remove the screw (A). Lift the pick roller assembly, and then rotate the sensor flag to remove it. Installation notes: Lift the pick roller assembly. Install the flag as shown. Notes: • Make sure that the bar (A) is between the fingers of the flag (B). •...
7018 Pick/lift motor gearbox removal Remove the rear cover. See “Rear door and cover removal” on page 295. Remove the power supply. See “Power supply removal” on page 273. Remove the duplex. See “Duplex removal” on page 275. Remove the six screws (A). Detach the spring (B).
7018 Lift the pick roller assembly. Disconnect the cable from the gearbox. Remove the gearbox. Lift cam removal Remove the left cover. See “Left cover removal” on page 226. Remove the main drive gearbox. See “Main drive gearbox removal” on page 227.
7018 Sensor (narrow media) removal Remove the left cover. See “Left cover removal” on page 226. Remove the right cover. See “Right cover removal” on page 237. Remove the scanner rear cover. See “Scanner rear cover removal” on page 294. Remove the rear cover.
7018 Rear door and cover removal Remove the scanner rear cover. See “Scanner rear cover removal” on page 294. Remove the two screws (A), and then remove the door and cover. Redrive assembly removal Remove the scanner rear cover. See “Scanner rear cover removal”...
237. Disconnect the fuser cable from the controller board. Remove the fuser. Note: For a video demonstration, see Fuser removal at infoserve.lexmark.com/ids/sma. Redrive gear assembly removal Remove the top cover. See “Top cover removal” on page 297. Remove the left cover. See “Left cover removal”...
7018 Remove the fuser. See “Fuser removal” on page 296. Remove the two screws (B). Remove the redrive gear assembly. Top removals Top cover removal Remove the left cover. See “Left cover removal” on page 226. Remove the right cover. See “Right cover removal”...
Page 298
7018 Remove the scanner rear cover. See “Scanner rear cover removal” on page 294. Remove the two screws (A). Remove the scanner assembly. See “Scanner assembly removal” on page 307. Remove the four screws (B). Parts removal...
Page 299
7018 Disconnect the cable (C). Parts removal...
Page 300
7018 Release the latch on the left and right sides of the cover. Parts removal...
7018 Slide the cover to the front, and then pull up to remove. Remove the sensors (bin full). See “Sensor (bin full) removal” on page 301. Sensor (bin full) removal Remove the scanner assembly. See “Scanner assembly removal” on page 307.
7018 Remove the two screws (A). Do the same for the sensor on the opposite side. Release the cables, and then remove the sensor transmitter and receiver. Printhead removal Remove the right cover. See “Right cover removal” on page 237. Remove the left cover.
Page 303
7018 Using a small, flat-blade screwdriver or a sharp pencil, mark the location of the printhead on the printer frame. Disconnect the printhead cable from the controller board. Parts removal...
Page 304
7018 Remove the three screws (A). Remove the printhead. Installation note: Perform all the mechanical and electronic adjustments to the printhead after replacing it. “Printhead assembly adjustment” on page 224. Parts removal...
Open the ADF door. Release, and then rotate the retainers as shown. Remove the ADF roller. Note: For a video demonstration, see ADF roller removal at infoserve.lexmark.com/ids/sma. ADF separator roller removal Note: For a video demonstration, see ADF separator roller removal.
7018 ADF tray removal Open the ADF top cover. Release the left latch, and then remove the tray. Scanner assembly removal Note: Not a FRU. Remove the right cover. See “Right cover removal” on page 237. Remove the scanner rear cover. See “Scanner rear cover removal”...
Page 308
7018 Remove the two screws (A). From the controller board, remove the screw (B), and then disconnect the following cables: • Control panel cable • Speaker cable • ADF cable • ADF scanner cable • CIS cable Parts removal...
Page 309
7018 Release the latches, and then remove the toroid holder to release the flat cables. Remove the scanner assembly. Parts removal...
7018 ADF assembly removal Open the ADF. Release the two latches (A) to open the ADF controller board access cover. Disconnect the three cables (B). Note: To disconnect the grounding cable, press the tab first and then pull. Parts removal...
7018 Release the cables off the assembly, and then remove the ADF. Installation note: Pay attention to the routing of the cables. ADF left hinge removal Remove the ADF assembly. See “ADF assembly removal” on page 310. Remove the four screws (A), and then remove the left hinge. Parts removal...
7018 Installation note: When installing the left hinge, make sure that the extension (A) is facing to the left. ADF right hinge removal Remove the ADF assembly. See “ADF assembly removal” on page 310. Remove the four screws (A), and then remove the right hinge. Installation note: When installing the right hinge, make sure that the latch (A) is positioned as shown.
7018 Pull and then release the latch on the right side of the door. Do the same to release the latch on the other side. Remove the door. Flatbed scanner assembly removal Remove the ADF assembly. See “ADF assembly removal” on page 310.
Page 315
7018 Remove the two screws (B). Remove the flatbed scanner assembly. Parts removal...
7018 Remove the ADF controller board cover (C) and the holder (D), and then remove the scanner cable cover (E). Route the cables through the flatbed assembly, and then remove them. Note: Pay attention to the routing of the flatbed scanner cable and of double‑sided part of the cable. Remove the control panel.
Page 317
7018 Remove the scanner rear cover. See “Scanner rear cover removal” on page 294. Remove the two screws (B). Remove the flatbed scanner. Remove the ADF controller board cover (C) and the holder (D), and then remove the flat cable cover (E). Parts removal...
7018 Route the flat cable (F) off the flatbed assembly, and then remove. Note: Pay attention to the routing of the ADF flat cable and of the double‑sided part of the cable. ADF cable removal Remove the ADF assembly. See “ADF assembly removal”...
Page 319
7018 Remove the scanner rear cover. See “Scanner rear cover removal” on page 294. Remove the two screws (B). Remove the flatbed scanner assembly. Remove the ADF controller board cover (B) and the holder (C), and then remove the scanner cable cover (D).
Page 320
7018 Route the ADF cable (E) off the flatbed assembly, and then remove. Parts removal...
7018 Optional staple finisher removals Staple finisher option removal Note: For a video demonstration, see Staple finisher installation. Turn off the machine, unplug it from its power source, and then disconnect the staple finisher power cable from the printer. Parts removal...
Page 324
7018 Press the latches to release, then pull the staple finisher off the printer. Installing the mounting bracket kit Stapler cable Mounting brackets Parts removal...
Page 325
7018 Screws Remove the scanner rear cover. See “Scanner rear cover removal” on page 294. Remove the rear cover. See “Rear door and cover removal” on page 295. Remove the right cover. See “Right cover removal” on page 237. Route the stapler cable through the redrive assembly and into the hole towards the controller board. Install the mounting brackets securing each with three screws (A).
7018 Insert the stapler cable into connector JSTAPL1 (B) on the controller board. Reinstall the right and rear covers, and then install the staple finisher. Note: You do not need to reinstall the scanner rear cover. Stapler cartridge access door removal Open the access door.
7018 Squeeze the handles (1), and pull the stapler roll holder (2) off the cartridge. Stapler right cover removal Remove the stapler cartridge access door. See “Stapler cartridge access door removal” on page 326. Remove the screw (A), then remove the cover. Parts removal...
7018 Stapler rear door removal On the bottom of the staple finisher, flex the stapler rear door to release the pin (A). Remove the stapler rear door. Parts removal...
7018 Sensor (stapler access door) removal Remove the stapler right cover. See “Stapler right cover removal” on page 328. Disconnect the sensor cable (A). Release the latches, and pull the sensor off the frame. Stapler carriage assembly removal Remove the stapler right cover. See “Stapler right cover removal”...
Page 332
7018 Remove the four screws (B) securing the carriage frame to the stapler. Parts removal...
7018 Remove the two screws (C), and remove the stapler carriage assembly. Stapler door close limit switch removal Remove the stapler right cover. See “Stapler right cover removal” on page 328. Push down to release, then disconnect the switch cable (A). Parts removal...
Page 334
7018 Remove the four screws (B) securing the carriage frame to the stapler. Parts removal...
Page 335
7018 To access the switch, remove the two screws (C), and set aside the carriage. Parts removal...
Page 336
7018 Remove the two screws (D) using a #1 Phillips screwdriver, then remove the limit switch. Parts removal...
7018 Motor (stapler paddle) removal Remove the stapler left cover. See “Stapler left cover removal” on page 329. Remove the two screws (A), and then disconnect the cable (B). Remove the motor. Stapler rear cover removal Remove the left cover. See “Stapler left cover removal”...
7018 Lift the media access door (1), then pull the rear cover (2), and remove. Sensor (stapler rear cover) removal Remove the stapler right cover. See “Stapler right cover removal” on page 328. Remove the stapler left cover. See “Stapler left cover removal” on page 329.
Page 339
7018 Disconnect the sensor cable (A). Release the latches, and pull the sensor off the stapler. Parts removal...
7018 Trapped staple access door removal Lift the media access door (1), then open the staple access door (2). Push inwards to release the hinges, then remove the staple access door. Parts removal...
7018 Stapler service cover removal Remove the two screws (A) from the cover. Press the latches (B) to release, and pull the service cover off the stapler. Stapler controller board removal Remove the stapler service cover. See “Stapler service cover removal” on page 341.
7018 Remove the two screws (B), and then remove the motor. Warning—Potential Damage: Be careful not to lose the tamper belt when removing the motor. Installation note: Make sure to engage the motor gears with the tamper belt. Motor (stapler right tamper) removal Remove the stapler service cover.
7018 Disconnect the cable (B), and then remove the motor. Warning—Potential Damage: Be careful not to lose the tamper belt when removing the motor. Installation note: Make sure to engage the motor gears with the tamper belt. Stapler rear cover close limit switch removal Remove the stapler service cover.
Page 344
7018 Disconnect the cable (A). Remove the stapler left cover. See “Stapler left cover removal” on page 329. Remove the stapler rear cover. See “Stapler rear cover removal” on page 337. Remove the two screws (B) using a #1 Phillips screwdriver, and then remove the limit switch. Parts removal...
7018 Stapler cooling fan removal Remove the stapler right cover. See “Stapler right cover removal” on page 328. Remove the stapler left cover. See “Stapler left cover removal” on page 329. Remove the stapler rear cover. See “Stapler rear cover removal” on page 337.
Page 346
7018 Remove the four screws (A). Remove the two screws (B). Parts removal...
7018 Cut the cable ties (C). Release the cable from its route, and then remove the power supply unit. Note: Pay attention to the original route of the cable. Stapler interface cable removal Remove the stapler service cover. See “Stapler service cover removal” on page 341.
Page 348
7018 Flex the media access door to release the tab (A), and then remove it. Release the latches using a flat‑blade screwdriver, and then remove the input cover. Parts removal...
7018 Release the latches, and then dislodge the interface cable. Release the cable from its route, and then remove it. Note: Pay attention to the original route of the cable. Stapler top cover removal Remove the right cover. See “Stapler right cover removal” on page 328.
Page 350
7018 Remove the two screws (A) from the top of the cover. Remove the two screws (B) under the cover. Parts removal...
Page 351
7018 Remove the four screws (C) from the left side of the cover. Remove the four screws (D) from the right side of the cover. Lift the cover, then release the cables routed through the top cover. Note: Pay attention to the original routing of the cables. Remove the top cover.
7018 Sensor (stapler bin full receive) removal Remove the right cover. See “Stapler right cover removal” on page 328. Remove the left cover. See “Stapler left cover removal” on page 329. Remove the rear cover. See “Stapler rear cover removal” on page 337.
Page 353
7018 Remove the two screws (B) under the cover. Remove the four screws (C) from the left side of the cover. To access the sensor, release the sensor cover from the left side of the top cover. Parts removal...
7018 Remove the two screws (D) securing the sensor. Release the sensor cable from its route, and then remove the sensor. Note: Pay attention to the original route of the cables. Sensor (stapler bin full send) removal Remove the right cover. See “Stapler right cover removal”...
Page 355
7018 Remove the two screws (A) from the top cover. Remove the two screws (B) under the cover. Parts removal...
Page 356
7018 Remove the four screws (C) from the right side of the cover. To access the sensor, release the sensor cover from the right side of the top cover. Remove the two screws (D) securing the sensor. Release the sensor cable, and then remove the sensor. Note: Pay attention to the original route of the cable.
7018 Sensor (stapler pass through) removal Flex the media access door to release the tab (A), then remove. Using a flat-blade screwdriver, release the latches, then remove the input cover. Parts removal...
Page 358
7018 Remove the two screws (B) from the media input frame. Remove the screw (C) securing the sensor. Parts removal...
7018 Disconnect the cable (D) from the sensor. Release the latches, and then remove the sensor. Tamper main assembly removal Remove the stapler right cover. See “Stapler right cover removal” on page 328. Remove the stapler left cover. See “Stapler left cover removal” on page 329.
7018 Remove the five screws (A), and then remove the tamper main assembly. Tamper sub-assembly removal Remove the stapler right cover. See “Stapler right cover removal” on page 328. Remove the stapler left cover. See “Stapler left cover removal” on page 329.
Page 361
7018 Disconnect the tamper motor cables (A). Move the tampers to access the screws (B) at the bottom. Parts removal...
7018 Remove the four screws (B), and then remove the sub-assembly. Tamper drive belt removal Remove the stapler right cover. See “Stapler right cover removal” on page 328. Remove the stapler left cover. See “Stapler left cover removal” on page 329.
7018 Remove the tamper drive belts (A). Diverter gearbox removal Remove the stapler right cover. See “Stapler right cover removal” on page 328. Remove the stapler carriage assembly. See “Stapler carriage assembly removal” on page 331. Remove the stapler left cover. See “Stapler left cover removal”...
Page 364
7018 Remove the two screws (A), and cut the cable ties securing the power supply cable. Move the power supply cable out of the way, and then disconnect the sensor and motor cables (B). Parts removal...
Page 365
7018 Remove the five screws (C) from the diverter motor assembly. Release the E-clip (D) securing the lowermost gear. Pull the gears off their shafts to remove them. Parts removal...
7018 Stapler accumulator assembly removal Remove the stapler right cover. See “Stapler right cover removal” on page 328. Remove the stapler left cover. See “Stapler left cover removal” on page 329. Remove the stapler rear cover. See “Stapler rear cover removal” on page 337.
7018 Disconnect the sensor cable (A). Release the latches, and then remove the sensor. Sensor (stapler left tamper HP) removal Remove the stapler right cover. See “Stapler right cover removal” on page 328. Remove the stapler left cover. See “Stapler left cover removal” on page 329.
7018 Disconnect the sensor cable (A). Release the latches, and then remove the sensor. Sensor (stapler paddle HP) removal Remove the stapler right cover. See “Stapler right cover removal” on page 328. Remove the stapler left cover. See “Stapler left cover removal” on page 329.
Page 369
7018 Disconnect the sensor cable (A). Release the latches, and then remove the sensor. Parts removal...
7018 Component locations Printer configurations You can configure your printer by adding optional 250‑ or 550‑sheet trays. Control panel Automatic document feeder (ADF) Standard bin Optional staple finisher Controller board access cover Standard 550‑sheet tray Optional 250‑ or 550‑sheet tray Multipurpose feeder Door A Component locations...
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7018 Connector Connects to Pin no. Signal JMTR1 Motor (main) MAIN_HALL_U_CN MAIN_HALL_V_CN MAIN_HALL_W_CN MAIN_FG_CN Ground 5V_ENG V_MAINC1_U V_MAINC1_V V_MAINC1_W ‑‑ JRESET1 not used not used JCVR1 Cover open V_5V_INDEX S_INDEX_C Ground JINDEX1 Sensor (stack height) V_5V_INDEX S_INDEX_C Ground ‑‑ JSTAG1 Staging solenoid not used JFUSB1...
• Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover • Possible safety exposure from any non-Lexmark attachments Use the following table to determine when specified parts should be inspected: PART...
7018 Part number and kit Contents 41X1226—Maintenance Kit (220 V) • 41X1179—Fuser (220 V) • 41X1197—MPF pick roller and separator pad • 41X1198—Pick tires • 41X1212—Separator roller assembly • 40X8393—Transfer roller When performing the 200K scheduled maintenance procedure, the following areas should be cleaned of media dust and toner contamination: •...
7018 Cleaning the printer Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. ATTENTION—RISQUE D'ELECTROCUTION : pour éviter tout risque d'électrocution lors du nettoyage de l'extérieur de l'imprimante, débranchez le cordon d'alimentation électrique de la prise et déconnectez tous les câbles de l'imprimante avant de continuer.
7018 Open the ADF cover. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad in the ADF cover • ADF glass in the ADF cover Close the ADF cover. Cleaning the printhead lenses Open the front door. Remove the toner cartridge and imaging unit.
Page 387
7018 From the printhead access opening (A) in the top of the frame at the front of the printer, find the printhead lens. Insert a soft, lint‑free cloth in the opening, and gently move the cloth back and forth along the surface of the lens to clean it.
7018 Parts catalog Legend The following column headings are used in the parts catalog: • ASM‑index—Identifies the assembly and the item in the diagram. For example, 3‑1 indicates Assembly 3 and item 1 in the table. • Part number—Identifies the unique number that correlates with the part. •...
7018 Assembly 9: MPF and standard tray Parts catalog...
Page 406
7018 Assembly 9: MPF and standard tray Asm-index Units/mach Units/FRU Description Removal procedure 41X2605 MPF with front access cover “MPF with front access cover removal” on page 252 41X1987 Standard 550-sheet tray insert 41X1212 Separator roller assembly Parts catalog...
7018 Assembly 12: Fax card and hard disk Parts catalog...
Page 412
7018 Assembly 12: Fax card and hard disk Asm-index Units/mach Units/FRU Description Removal procedure ‑‑ 41X1374 Fax card (MX622) ‑‑ 40X9934 Printer hard disk (MX622adhe), 500GB Parts catalog...
7018 Assembly 16: Staple finisher (rear) Parts catalog...
Page 420
7018 Assembly 16: Staple finisher (rear) Asm-index Units/mach Units/FRU Description Removal procedure 40X8148 Stapler cooling fan “Stapler cooling fan removal” on page 345 40X8135 Stapler power supply “Stapler power supply unit removal” unit on page 345 40X8540 Stapler power supply “Stapler power supply unit removal”...
7018 Assembly 21: Miscellaneous Asm-index Units/mach Units/FRU Description Removal procedure 40X9934 Hard disk, SATA 41X1010 User Flash Memory, 256MB 41X1002 Forms and Bar Code card 41X1004 IPDS card 41X1006 PRESCRIBE card 41X1014 Font card, Traditional Chinese Note: This part is obsolete. 41X1013 Font card, Simplified Chinese 41X1015...
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
7018 The Hibernate mode can be entered in any of the following methods: • Using the Hibernate Timeout • Using the Schedule Power modes Factory default Hibernate Timeout for this product in all countries or regions 3 days The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified between one hour and one month.
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. Note: Some modes may not apply to your product. 1-meter average sound pressure, dBA Printing 55 (one-sided), 54 (two-sided) Scanning Copying Ready Values are subject to change. See www.lexmark.com for current values. Printer specifications...
7018 Temperature information Ambient operating temperature 10 to 32°C (50 to 90°F) Shipping temperature -20 to 40°C (-4 to 104°F) Storage temperature and relative humidity 0 to 40°C (32 to 104°F) 8 to 80% RH Printer specifications...
Input/output configurations and capacities Input sources Printer model Number of Maximum Maximum standard trays number of number of trays optional trays MX622, MB2650, and XM3250 * The printer can support a maximum of three optional trays in one configuration. Options and features...
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XM3250 Paper capacity means 20‑lb xerographic paper at ambient environment per sheet. Output destinations Printer model Number of standard destinations MX622, MB2650, and XM3250 Output capacities Printer model Standard output capacity Maximum output capacity MX622, MB2650, and XM3250 Paper capacity means 20‑lb xerographic paper at ambient environment per sheet.
7018 Theory of operation POR sequence As the printer is turned on, the engine code goes through a series of tests to verify hardware integrity. If a hardware failure is detected, then it is reported to the printer. If the POR sequence cannot be completed successfully, then the printer may post an error message.
7018 Print cycle Flowchart EXPOSE DEVELOP IMAGING UNIT CHARGE TRANSFER CLEAN PAPER FUSE Theory of operation...
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7018 Charge Charge roller Photoconductor drum A uniform negative electrical charge is applied by the charge roller to the surface of the photoconductor drum. The photoconductive properties of the surface material allow it to hold the charge as long as it is not exposed to light.
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7018 Expose Photoconductor drum Printhead The printhead emits the light that contacts the surface of the photoconductor drum. The light turns on or off coinciding with the digital latent image. The light causes areas of the photoconductor drum surface to lose charge, resulting in a relative opposite polarity.
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7018 Develop Developer roller Toner cartridge Photoconductor drum The developer unit applies the toner from the toner cartridge to the photoconductor drum. The difference in charge causes the toner particles to attract to the photoconductor drum areas which are exposed to light. Theory of operation...
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7018 Transfer Charge roller Transfer roller Paper The transfer roller applies a positive charge to the paper, which is pressed between the transfer roller and the photoconductor drum. Due to relative opposite polarities between the paper, from the transfer roller, and the photoconductor drum, from the charge roller, the charge attracts the toner onto the paper.
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7018 Fuse Fuser Paper Even if the toner image is already on the paper, the toner particles are not yet permanently bonded to the surface. For the final part of printing, the paper is transported to the fuser where heat and pressure are applied to it.
7018 Printer paper path One‑sided print job Photoconductor drum First input roller MPF pick roller Second input roller Pick roller Separator roller Transfer roller Fuser Fuser exit roller Paper exit roller The pick roller picks and feeds the paper to the separator roller. The separator roller feeds the paper to the second input roller, which feeds it to the first input roller.
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7018 The deskew shutter along the first input roller corrects the skew on the paper. The first input roller feeds the paper to the transfer roller. At the transfer roller, the photoconductor drum transfers the developed image to the paper to create the printed image. As the paper passes the fuser, heat and pressure are applied to permanently bond the toner to the paper.
7018 Printer paper path sensors Sensor Function Sensor (input) Detects the paper traveling between the first input roller and the transfer roller Sensor (MPF paper Detects if paper is in the MPF tray present) Sensor (duplex) Detects the paper traveling along the duplex path Sensor (index) Detects if the pick roller is at the correct height to pick paper from the tray Note: The sensor in the standard tray is supported only in some printer...
7018 Main drive Paper input Main drive gearbox motor Transfer roller Photoconductor Fuser Paper exit Duplex The gearbox provides mechanical power to the printer. Its motor transfer power through a number of gears to the following parts: MPF, paper input, transfer roll, photoconductor drum, fuser, paper exit, and duplex. Theory of operation...
7018 Tray drive Pick roller Separator roller To prepare for feeding, the lift plate raises to push the paper against the pick roller. The lift plate stops pushing at the point where the pick roller is at the proper height for picking. After the pick roller is in position, it feeds the topmost paper to the separator roller.
7018 ADF and scanner operation Flatbed scanner drive Scanner glass Motor (FB scanner) Sensor (FB CIS home) The flatbed scanner has a scanner lamp that is used to illuminate the surface of the document. The reflections produced are processed to create the scan image. For flatbed scan jobs, the flatbed scanner moves across the scanner glass area to scan the front side of the document (facedown).
7018 ADF paper path Note: For more information about the sensors and their locations, see “ADF paper path sensors” on page 453. ADF tray Pick roller Feed roller Separator roller Deskew roller 1st scan area Transport roller 1 Transport roller 2 2nd scan area Exit roller ADF bin...
7018 After the sensor (ADF paper present) detects paper in the ADF tray, the pick roller drops and advances the paper into the ADF. The paper passes through the feed roller and separator roller. The separator roller minimizes the possibility of feeding multiple sheets.
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7018 Sensor Function Sensor (ADF paper • Detects paper presence in the ADF tray present) • Raises the pick arm after the last sheet to prepare for the next batch of scanning Sensor (ADF pick) Detects the leading edge of the incoming sheet and adjusts pick/feed timings Sensor (ADF deskew) Detects skew of the incoming sheet and applies necessary deskew algorithm Sensor (ADF 1st scan)
7018 Index acronyms 455 electrostatic‑sensitive parts 201 additional input tray diagnostics embedded solutions 208 motor tests 189 emission notices 433 sensor tests 189 error codes ADF theory 0‑99.99 124 paper path 452 111 error messages 129 paper path sensors 453 121 error messages 130 advanced print quality samples 181 126 error messages 135...
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7018 event log display log 182 maintenance counter 382 mark log 183 maintenance kit print log 182 resetting the counter 382 print log summary 182 maintenance kits 381 expose 441 menu Configuration Menu 190 moving the printer 432 fax error log codes 171 finding serial number 21 noise emission levels 433...
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7018 print engine layout 438 EP setup 185 print is too dark 40 model name 184 print is too light 42 permanent page count 184 print quality printed page count (color) 183 printed page count (mono) 183 initial check 31 process ID 184 print quality troubleshooting serial number 184...
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7018 input sensor 278 stapler left cover 329 interconnect cable 240 stapler power supply unit 345 jam access 264 stapler rear cover 337 left cover 226 stapler rear cover close limit switch 343 stapler rear door 330 main drive gearbox 227 stapler right cover 328 motor (pick) assembly 282 stapler service cover 341...
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7018 theory understanding the status of the power button and duplex paper path 446 indicator light 180 main drive 449 updating the printer firmware paper path sensors 448 using a flash drive 207 simplex paper path 446 using a network computer 207 tray drive 450 using a USB cable connection 207 theory of operation...
41X1321 ADF right hinge...............................410 41X1326 ADF roller................................. 410 41X1335 ADF tray................................410 41X2439 Bezel (MX622)............................... 392 41X2609 Bezel (XM3250).............................392 41X1237 Cartridge gearbox............................396 41X2440 Control panel covers and hinges......................392 41X0051 Control panel display assembly........................ 392 41X2232 Control panel flat cable..........................392 41X0543 Control panel front cover..........................392...
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7018 Part name Page 41X1014 Font card, Traditional Chinese........................429 41X1002 Forms and Bar Code card...........................429 41X1184 Front input guide............................402 41X2630 Front USB host cable...........................400 41X2255 Fuser actuator..............................402 41X1180 Fuser, 100V..............................394 41X1178 Fuser, 110V...............................394 41X1179 Fuser, 220V..............................394 40X9934 Hard disk, SATA.............................429 41X2855 High torque ADF separator roller......................
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7018 Part name Page 40X1367 Parallel cable, 10 feet........................... 429 41X1239 Pick roller................................ 408 41X1196 Pick roller assembly............................404 41X1198 Pick tire................................404 41X1989 Pick/lift motor gearbox..........................396 41X1201 Power supply, 100V/110V..........................394 41X1202 Power supply, 220V............................. 394 41X1006 PRESCRIBE card............................429 40X9934 Printer hard disk (MX622adhe), 500GB....................412 41X1185 Printhead.................................
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7018 Part name Page 40X8754 Sensor (stapler right tamper HP).......................424 40X8046 Sensor (toner density)..........................400 41X1208 Sensor (trailing edge)...........................400 41X1238 Sensor (tray present)............................ 398 41X1212 Separator roller assembly.........................406, 408 41X2055 Smart card...............................429 3086579 Software CD..............................429 41X2230 Speaker................................392 41X1987 Standard 550-sheet tray insert......................... 406 41X1325 Standard ADF separator roller........................410 41X1252...
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7018 Part name Page 41X1343 Top cover.................................390 40X8393 Transfer roller..............................404 40X8458 Trapped staple access door........................420 40X1368 USB 2.0 cable, 2 meters..........................429 41X1010 User Flash Memory, 256MB........................429 41X2270 Wireless cable (MB2650adwe)......................... 400 Part name index...
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