Lexmark MB2338 User Manual

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Service manual (408 pages)

User manual (240 pages)

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Summary of Contents for Lexmark MB2338

Page 1 MB2338, MX321 User's Guide April 2018 www.lexmark.com Machine type(s): 7017 Model(s): 276, 278...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learning about the printer................9 Finding information about the printer......................9 Selecting a location for the printer........................ 10 Printer conﬁgurations............................12 Attaching cables..............................13 Using the control panel.............................14 Understanding the status of the power button and indicator light............14 Loading paper and specialty media............16 Setting the size and type of the specialty media..................16 Conﬁguring Universal paper settings......................
Page 3 Contents Collating copies..............................26 Placing separator sheets between copies....................26 Copying multiple pages onto a single sheet..................... 26 Creating a copy shortcut..........................27 E-mailing...................... 28 Setting up the e‑mail function........................28 Conﬁguring e‑mail settings..........................28 Sending an e-mail............................. 28 Creating an e-mail shortcut..........................29 Faxing......................30 Setting up the printer to fax..........................30 Sending a fax..............................36...
Page 4 Contents Security.................................97 Reports................................102 Help..................................103 Troubleshooting............................... 104 Printing the Menu Settings Page......................... 104 Securing the printer..................105 Locating the security slot..........................105 Erasing printer memory..........................105 Restoring factory default settings........................106 Statement of Volatility.............................106 Maintaining the printer................107 Networking................................ 107 Cleaning printer parts.............................108 Ordering parts and supplies........................... 111 Replacing parts and supplies.........................113 Moving the printer............................
Page 5 Contents Printing problems.............................145 Faxing problems............................... 174 Scanning problems............................178 Contacting customer support........................183 Upgrading and migrating.................184 Hardware................................184 Software................................190 Firmware................................192 Notices......................193 Index......................208...
Page 6: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 7 Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.
Page 8 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 9: Learning About The Printer
Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com. • Connecting the printer • Installing the printer software More setup and instructions for using the printer: Information Center—Go to...
Page 10: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Go to http://support.lexmark.com. support: Note: Select your country or region, and then • Documentation select your product to view the appropriate support site.
Page 11 Learning about the printer • Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard. • Provide a ﬂat, sturdy, and stable surface. • Keep the printer: –...
Page 12: Printer Conﬁgurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 13: Attaching Cables
Learning about the printer Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 14: Using The Control Panel
Learning about the printer Using the control panel Use the Display View printing options, printer status, and error messages. Arrow buttons Scroll through the menus or move between screens and menu options. Select button • Select menu options. • Save the settings. Redial button View the last number dialed.
Page 15 Learning about the printer Power button light Printer status The printer is off, ready, or processing data. Solid amber The printer is in Sleep mode. Blinking amber The printer is in Hibernate mode.
Page 16: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media From the control panel, navigate to: > Settings > > Paper > > Tray Conﬁguration > > Paper Size/Type > Select a paper source, and then conﬁgure the size and type of the specialty media. Conﬁguring Universal paper settings From the control panel, navigate to: >...
Page 17 Loading paper and specialty media Adjust the paper guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the side guides ﬁt snugly against the paper.
Page 18: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. Notes: •...
Page 19: Linking Trays
Loading paper and specialty media • Load envelopes with the ﬂap facedown on the left side. • Load European envelopes with the ﬂap facedown and entering the printer ﬁrst. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Page 20: Paper Support
Paper support Paper support Supported paper sizes Paper size Tray Multipurpose feeder Two‑sided printing 210 x 297 mm (8.3 x 11.7 in.) 210 x 148 mm (5.8 x 8.3 in.) A5 LEF* 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) JIS B5 182 x 257 mm (7.2 x 10.1 in.)
Page 21: Supported Paper Types
Paper support Paper size Tray Multipurpose feeder Two‑sided printing DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 76.2 x 127 mm (3 x 5 in.) to 216 x 356 mm (8.5 x 14 in.) * This paper size is not supported in the optional tray.
Page 22: Supported Paper Weights
Paper support Paper type Tray Multipurpose feeder Two‑sided printing Rough envelope One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported. Bond and Heavy Paper are supported in two‑sided printing up to 90‑g/m (24‑lb) paper weight.
Page 23: Printing
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 24: Printing A Font Sample List
Printing Printing from a mobile device using AirPrint AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certiﬁed printer. Note: This application is supported only in some Apple devices. From the home screen of your mobile device, launch a compatible application. Select an item to print, and then tap the share icon.
Page 25: Copying
Copying Copying Making copies Load an original document into the ADF tray or on the scanner glass. Note: To avoid a cropped image, make sure that the original document and the output have the same paper size. From the control panel, specify the number of copies. If necessary, adjust the copy settings.
Page 26: Reducing Or Enlarging Copies
Copying Adjust the setting. Copy the document. Reducing or enlarging copies Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: > Copy > > Scale > specify a scale value Note: Changing the size of the original document or output after setting Scale restores the scale value to Auto.
Page 27: Creating A Copy Shortcut
Copying Creating a copy shortcut Note: You may need administrative rights to create a shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 28: E-Mailing
E-mailing E-mailing Setting up the e‑mail function Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 29: Creating An E-Mail Shortcut
E-mailing Using the shortcut number From the control panel, press #, and then enter the shortcut number using the keypad. Send the e‑mail. Creating an e-mail shortcut Note: You may need administrative rights to create a shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 30: Faxing
Faxing Faxing Setting up the printer to fax Notes: • The following connection methods are applicable only in some countries or regions. • During the initial printer setup, clear the fax function check box and any other function you plan to set up later, and then select Continue.
Page 31 Faxing Setting up fax using a standard telephone line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 32 Faxing Setup 2: Printer is sharing the line with an answering machine Note: If you subscribe to a distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically.
Page 33 There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519...
Page 34 Faxing Connecting the printer to a non‑RJ11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 35: Connecting To A Distinctive Ring Service
Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. Connect one end of the telephone cable to the line port of the printer.
Page 36: Sending A Fax
Faxing Setting the fax date and time Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 37: Scheduling A Fax
Faxing For Windows users From the document that you are trying to fax, open the Print dialog. Select the printer, and then click Properties, Preferences, Options, or Setup. Click Fax > Enable fax, and then enter the recipient number. If necessary, conﬁgure other fax settings. Fax the document.
Page 38: Changing The Fax Resolution
Faxing Changing the fax resolution Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: > Fax > > enter the needed information > Adjust the Resolution setting. Fax the document. Adjusting the fax darkness Load an original document into the ADF tray or on the scanner glass.
Page 39: Holding A Fax
Faxing Holding a fax Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. •...
Page 40: Scanning
Scanning Scanning Scanning to an FTP server Load the original document into the ADF tray or on the scanner glass. From the control panel, navigate to: > FTP > > enter the needed information If necessary, conﬁgure other FTP settings. Scan the document.
Page 41: Understanding The Printer Menus
Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About This Printer • Information Sent to Lexmark Print • • Layout • • Setup PostScript • • Quality • •...
Page 42: Device
Understanding the printer menus Troubleshooting • • Print Quality Test Pages Cleaning the scanner Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Note: Not all languages are available for all printer models. You may need to install special hardware for some languages.
Page 43 Understanding the printer menus Menu item Description One Page Flatbed Scanning Set copies from the scanner glass to only one page at a time. Off* Screen Timeout Set the idle time in seconds before the display shows the home screen, or before the printer logs off a user account 10–300 (60*) automatically.
Page 44 Understanding the printer menus Menu item Description Supplies Set the number of times that the alarm sounds when the toner cartridge is low. Cartridge Alarm Off* Single Continuous E‑mail Alerts Setup Conﬁgure e‑mail alert settings to send notiﬁcations to a list of recipients when the printer requires user intervention.
Page 45: Power Management
Understanding the printer menus Menu item Description Jam Content Recovery Set the printer to reprint jammed pages. Jam Recovery Auto* Jam Content Recovery Specify how to restart a scan job after resolving a paper jam. Scanner Jam Recovery Job level Page level* Note: An asterisk (*) next to a value indicates the factory default setting.
Page 46: Restore Factory Defaults
Information Sent to Lexmark Menu item Description Information Sent to Lexmark Send printer usage and performance information to Lexmark. Note: Information Send Time and User Information ‑ Level appear Save Supplies and Page Usage (Anonymous) only when you select any of the settings in Information Sent to Lexmark, except None of the Above.
Page 47 Understanding the printer menus Maintenance Conﬁg Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Conﬁguration Enable scanning to a computer. USB Scan to Local USB Conﬁguration Set the USB port to run at full speed and disable its high‑speed capabilities.
Page 48 Understanding the printer menus Menu item Description Tray Conﬁguration Set the printer to resolve paper- or envelope-related change prompts. Action for Prompts Prompt user* Continue Use current Reports Print reports about printer menu settings, status, and event logs. Menu Settings Page Event Log Event Log Summary Health Check Statistics...
Page 49 Understanding the printer menus Menu item Description Device Operations Set the printer to operate in a special mode, in which it attempts to continue offering as much functionality as possible, despite Safe Mode known issues. Off* Device Operations Set the memory allocation for storing copy jobs. Minimum Copy Memory Note: The values appear only if the amount of installed 20MB*...
Page 50 Understanding the printer menus Menu item Description Scanner Conﬁguration Determine the byte order of a TIFF‑formatted scan output. Tiff Byte Order CPU Endianness* Little Endian Big Endian Scanner Conﬁguration Set the RowsPerStrip tag value of a TIFF‑formatted scan output. Exact Tiff Rows Per Strip Note: An asterisk (*) next to a value indicates the factory default setting.
Page 51: Print
Understanding the printer menus Print Layout Menu item Description Sides Specify whether to print on one side or two sides of the paper. 1‑sided* 2‑sided Flip Style Determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing.
Page 52 Understanding the printer menus Menu item Description Pages per Side Orientation Specify the orientation of a multiple‑page document when using Pages per Side. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using Pages per Side. None* Solid Copies...
Page 53: Job Accounting
Understanding the printer menus Quality Menu item Description Print Resolution Set the resolution for the text and images on the printed output. 600 dpi* Note: Resolution is determined in dots per inch or image quality. 1200 Image Q 2400 Image Q 1200 dpi 300 dpi Pixel Boost...
Page 54 Understanding the printer menus Menu item Description Log Action at End of Frequency Specify how the printer responds when the frequency threshold expires. None* Note: The value deﬁned in Accounting Log Frequency determines when this E‑mail Current Log action is triggered. E‑mail &...
Page 55 Understanding the printer menus Menu item Description Print Error Pages Print a test page that contains information on errors, including XML markup errors. Off* Minimum Line Width Set the minimum stroke width of any job printed in 1200 dpi. 1–30 (2*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 56 Understanding the printer menus Menu item Description Wait Timeout Set the printer to wait for additional data before canceling a print job. Disabled 15–65535 (40*) Note: An asterisk (*) next to a value indicates the factory default setting. Menu item Description Font Source Choose the source which contains the default font selection.
Page 57 Understanding the printer menus Menu item Description Auto CR after LF Set the printer to perform a carriage return after a line feed control command. Off* Note: Carriage return is a mechanism that commands the printer to move the position of the cursor to the ﬁrst position on the same line. Auto LF after CR Set the printer to perform a line feed after a carriage return control command.
Page 58 Understanding the printer menus Menu item Description Scale Scale HTML documents. 1–400% (100*) Orientation Set the page orientation for HTML documents. Portrait* Landscape Margin Size Set the page margin for HTML documents. 8–255 mm (19*) Backgrounds Print background information or graphics for HTML documents. Do Not Print Print* Note: An asterisk (*) next to a value indicates the factory default setting.
Page 59: Paper
Understanding the printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Note: Multipurpose Feeder only appears when Conﬁgure MP is set to MP Feeder Cassette. Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source.
Page 60: Universal Setup
Understanding the printer menus Media Conﬁguration Universal Setup Menu item Description Units of Measure Specify the unit of measurement for the universal paper. Inches Note: Inches is the U.S. factory default setting. Millimeters is the Millimeters international factory default setting. Portrait Width Set the portrait width of the universal paper.
Page 61: Copy
Understanding the printer menus Media Types Menu item Description Plain Specify the texture and weight of the paper loaded. Card Stock Select from the following options: Transparency Paper Texture Recycled Smooth Labels Normal* Bond Rough Envelope Paper Weight Rough Envelope Light Letterhead Normal*...
Page 62 Understanding the printer menus Menu item Description Separator Sheets Specify whether to insert blank separator sheets when printing. None* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) MP Feeder Pages per Side Specify the number of page images to print on one side of a sheet of paper.
Page 63 Understanding the printer menus Menu item Description Custom Overlay Type a custom overlay text. Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color.
Page 64: Fax
Understanding the printer menus Menu item Description Shadow Detail Adjust the amount of shadow detail visible on a scanned image. ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Sharpness Adjust the sharpness of a scanned image. 1–5 (3*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 65 Understanding the printer menus Menu item Description Fax ID Notify fax recipients of your fax name or fax number. Fax Name Fax Number* Enable Manual Fax Set the printer to fax manually. Off* Notes: • This menu item does not appear if Fax Transport is set to T.38 or G711. •...
Page 66: Fax Send Settings
Understanding the printer menus Menu item Description Enable Extension in Use Determine whether a telephone line is used by another device such as another Support phone on the same line. Notes: • This menu item is monitored continuously after turning on the printer. •...
Page 67 Understanding the printer menus Menu item Description Darkness Adjust the darkness of the scanned image. 1–9 (5*) Behind a PABX Set the printer to dial a fax number without waiting to recognize the dial tone. Note: Private Automated Branch Exchange (PABX) is a telephone network that Off* allows a single access number to offer multiple lines to outside callers.
Page 68 Understanding the printer menus Menu item Description Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the amount of shadow detail visible on a scanned image. ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Sharpness Adjust the sharpness of the scanned image.
Page 69: Fax Receive Settings
Understanding the printer menus Menu item Description Enable Color Fax Scans Enable color scans for fax. Off by default* On by default Never use Always use Auto Convert Color Faxes to Convert all outgoing color faxes to black and white. Mono Faxes Conﬁrm Fax Number Ask the user to conﬁrm the fax number.
Page 70 Understanding the printer menus Menu item Description Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) MP Feeder Output Bin Specify the output bin for received faxes. Standard Bin* Bin [x] Fax Footer Print the transmission information at the bottom of each page from a received fax.
Page 71 Understanding the printer menus Menu item Description Answer On Set a distinctive ring pattern for incoming fax. All Rings* Single Ring Only Double Ring Only Triple Ring Only Single or Double Rings Only Single or Triple Rings Only Double or Triple Rings Only Auto Answer Set the printer to receive fax automatically.
Page 72 Understanding the printer menus Fax Cover Page Menu item Description Fax Cover Page Conﬁgure the settings for the fax cover page. Off by Default* On by Default Never Use Always Use Include To ﬁeld Off* Include From ﬁeld Off* From Include Message Field Off* Message:...
Page 73: E-Mail
Understanding the printer menus Menu item Description Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Multipurpose Feeder Logs Display Identify the sender by remote fax name or fax number. Remote Fax Name* Dialed Number Enable Job Log View a summary of all fax jobs.
Page 74 Understanding the printer menus Menu item Description Primary SMTP Gateway Port Enter the port number of the primary SMTP server. 1–65535 (25*) Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP server. Secondary SMTP Gateway Port Enter the server port number of your secondary or backup SMTP server.
Page 75 Understanding the printer menus Menu item Description Use Active Directory Device Enable user credentials and group designations to connect to the SMTP server. Credentials Device Userid Specify the user ID and password to connect to the SMTP server. Device Password Kerberos 5 REALM Specify the realm for the Kerberos 5 authentication protocol.
Page 76 Understanding the printer menus Menu item Description PDF Settings Set the PDF format of the scanned image. PDF Version 1.5* Archival Version A‑1a* A‑1b Highly Compressed Off* Secure Off* Searchable Off* Archival (PDF/A) Off* Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo...
Page 77 Understanding the printer menus Menu item Description Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image. -4 to 4 (0*) Orientation Specify the orientation of text and graphics on the page.
Page 78 Understanding the printer menus Menu item Description Auto Color Detect Set the amount of color that the printer detects from the original document. Color Sensitivity Note: This menu item appears only when Color is set to Auto. 1–9 (5*) Area Sensitivity 1–9 (5*) E‑mail Bit Depth 1 bit*...
Page 79 Understanding the printer menus Menu item Description Temperature Specify whether to generate a cooler or warmer output. ‑4 to 4 (0*) Blank Pages Specify whether to include blank pages. Blank Page Removal Blank Page Sensitivity Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description...
Page 80 Understanding the printer menus Menu item Description Transmission Log Print a log for successful e‑mail transmission. Print log* Do Not Print Log Print Only For Error Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Multipurpose Feeder Custom Job Scanning Turn on scanning of custom jobs by default.
Page 81: Ftp
Understanding the printer menus FTP Defaults Menu item Description Format Specify the ﬁle format for the scanned image. PDF (.pdf)* Note: The menu items may vary depending on your printer model. TIFF (.tif) JPEG (.jpg) XPS (.xps) TXT (.txt) RTF (.rtf) DOCX (.docx) Global OCR Settings Conﬁgure the settings for optical character recognition (OCR).
Page 82 Understanding the printer menus Menu item Description Content Type Improve the output result based on the content of the original document. Text Text/Photo* Graphics Photo Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film...
Page 83 Understanding the printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity during scanning. Cyan to Red -4 to 4 (0*) Magenta to Green -4 to 4 (0*) Yellow to Blue -4 to 4 (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color.
Page 84 Understanding the printer menus Menu item Description Background Removal Adjust the amount of background visible on a scanned image. Background Detection Note: If you want to remove the background color from the original Content‑based* document, then set Background Detection to Content-based. If you want to remove image noise from a photo, then set Background Detection to Fixed.
Page 85: Network/Ports
Understanding the printer menus Menu item Description TIFF Compression Set a compression option for TIFF ﬁles. LZW* JPEG Transmission Log Print a log for successful FTP scan transmission. Print Log* Do Not Print Log Print Only For Error Log Paper Source Specify the paper source for printing FTP logs.
Page 86 Menu item Description Setup Using Mobile App Conﬁgure the Wi‑Fi connection using Lexmark Mobile Assistant. Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Note: 802.1x - RADIUS can be conﬁgured only from the Embedded Add Wi‑Fi Network...
Page 87 Understanding the printer menus Menu item Description Network Mode Specify the network mode. BSS Type Infrastructure* Enable Wi‑Fi Direct Enable Wi-Fi Direct‑capable devices to connect directly to the printer. Off* Compatibility Specify the standard for the Wi‑Fi network. 802.11b/g/n (2.4GHz)* Note: 802.11a/b/g/n/ac (2.4GHz/5GHz) and 802.11a/n/ac (5GHz) only 802.11a/b/g/n/ac (2.4GHz/5GHz) appear when a Wi‑Fi option is installed.
Page 88 Understanding the printer menus Menu item Description IPv4 Enable and conﬁgure IPv4 settings in the printer. Enable DHCP Set Static IP Address IP Address Netmask Gateway IPv6 Enable and conﬁgure IPv6 settings in the printer. Enable IPv6 Enable DHCPv6 Off* Stateless Address Autoconﬁguration DNS Server Address Manually Assigned IPv6 Address...
Page 89 Understanding the printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • On processes raw binary PostScript print jobs. • Off ﬁlters print jobs using the standard protocol. Ethernet Menu item Description Network Speed...
Page 90 Understanding the printer menus Menu item Description PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 91 Understanding the printer menus Menu item Description Enable DDNS Update Dynamic DNS settings. DDNS TTL Specify the current DDNS settings. Default TTL DDNS Refresh Time Enable mDNS Update multicast DNS settings. WINS Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Allow the BOOTP to assign a printer IP address.
Page 92 Understanding the printer menus Menu item Description SNMP Versions 1 and 2c Conﬁgure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Enabled Allow SNMP Set Enable PPM MIB SNMP Community SNMP Version 3 Conﬁgure SNMP version 3 to install and update printer security.
Page 93 Understanding the printer menus Menu item Description Base Conﬁguration Set the IPSec base conﬁguration. Default* Note: This menu item appears only when Enable IPSec is set to Compatibility Secure IPSec Device Certiﬁcate Specify an IPSec certiﬁcate. Note: This menu item appears only when Base Conﬁguration is set to Compatibility.
Page 94 Understanding the printer menus Menu item Description LPD Trailer Page Print a trailer page for all LPD print jobs. Off* Note: A trailer page is the last page of a print job. LPD Carriage Return Conversion Enable carriage return conversion. Off* Note: Carriage return is a mechanism that commands the printer to move the position of the cursor to the ﬁrst position on the same...
Page 95: Google Cloud Print
Understanding the printer menus ThinPrint Menu item Description Enable ThinPrint Print using ThinPrint. Port Number Set the port number for the ThinPrint server. 4000–4999 (4000*) Bandwidth (bits/sec) Set the speed to transmit data in a ThinPrint environment. 100–1000000 Packet Size (kbytes) Set the packet size for data transmission.
Page 96 Understanding the printer menus Menu item Description Options Print directly from your Google account. Enable Google Cloud Print Options Allow the registered user and other users on the same subnet to send jobs to the printer locally. Enable Local Discovery Options Verify authenticity of the peer certiﬁcate to connect to your Google account.
Page 97: Security
Understanding the printer menus Security Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server. Off* Remote Syslog Server Specify the remote syslog server. Remote Syslog Port Specify the remote syslog port.
Page 98 Understanding the printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 99 Understanding the printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries.
Page 100 Understanding the printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 101 Understanding the printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing at a later time. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs.
Page 102: Reports
Understanding the printer menus Menu item Description Security Reset Jumper Specify the effect of using the security reset jumper. Enable “Guest” access* Notes: No Effect • The jumper is located beside a lock icon on the controller board. • Enable “Guest” access provides guests with full access control. •...
Page 103: Help
Understanding the printer menus Shortcuts Menu item Description All Shortcuts Print a report that lists the shortcuts that are stored in the printer. Fax Shortcuts Copy Shortcuts E‑mail Shortcuts FTP Shortcuts Network Folder Shortcuts Menu item Description Fax Job Log Print a report about the last 200 completed fax jobs.
Page 104: Troubleshooting
Understanding the printer menus Menu item Description Moving Guide Provides information about moving, locating, or shipping the printer Print Quality Guide Provides information about solving print quality issues Supplies Guide Provides information about ordering supplies Troubleshooting Troubleshooting Menu item Description Print Quality Test Pages Print sample pages to identify and correct print quality defects.
Page 105: Securing The Printer
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data, turn off the printer.
Page 106: Restoring Factory Default Settings
Securing the printer Restoring factory default settings From the control panel, navigate to: > Settings > > Device > > Restore Factory Defaults > > Restore Settings > Select Restore all settings, and then press Select RESTORE, and then press For a more comprehensive method of restoring the factory default settings, see “Erasing printer memory”...
Page 107: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Networking Connecting the printer to a Wi‑Fi network From the printer control panel, navigate to: Settings >...
Page 108: Cleaning Printer Parts
Maintaining the printer Select Start PIN Method, and then press Copy the eight‑digit WPS PIN. Open a web browser, and then type the IP address of your access point in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 109: Cleaning The Scanner
Maintaining the printer • Make sure that all areas of the printer are dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 110 Maintaining the printer • ADF glass pad • Scanner glass • Scanner glass pad Close the scanner cover.
Page 111: Ordering Parts And Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 112: Ordering An Imaging Unit
56F0ZA0 Corporate Return Program imaging unit* 56F0Z0E * This imaging unit is available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 113: Replacing Parts And Supplies
Maintaining the printer Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...
Page 114 Maintaining the printer Unpack the new toner cartridge, and then shake it three times to redistribute the toner. Insert the new toner cartridge. Note: Use the arrows inside the printer as guides. Close door A.
Page 115: Replacing The Imaging Unit
Maintaining the printer Replacing the imaging unit Open door A. Remove the toner cartridge. Remove the used imaging unit.
Page 116 Maintaining the printer Unpack the new imaging unit, and then shake it three times to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 117 Maintaining the printer Close door A. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Remove the tray.
Page 118 Maintaining the printer Remove the used pick tires one after the other. Unpack the new pick tires.
Page 119 Maintaining the printer Insert the new pick tires. Insert the tray. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 120 Maintaining the printer...
Page 121 Maintaining the printer Remove the tray insert, and then ﬂip the tray base. Remove the used pick roller assembly. Unpack the new pick roller assembly.
Page 122 Maintaining the printer Insert the new pick roller assembly. Flip the tray base, and then insert the tray insert.
Page 123: Moving The Printer
Maintaining the printer Align the printer with the optional tray, and then lower the printer until it clicks into place. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 124: Saving Energy And Paper
Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Conﬁguring power save mode settings Eco‑Mode...
Page 125: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 126: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 127: Identifying Jam Locations
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 128: Paper Jam In Door A
Clearing jams Paper jam in door A Remove the tray. Open door A.
Page 129 Clearing jams Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 130 Clearing jams Remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all paper fragments are removed.
Page 131 Clearing jams Insert the imaging unit. Note: Use the arrows inside the printer as guides.
Page 132: Paper Jam In The Rear Door
Clearing jams Insert the toner cartridge. Note: Use the arrows inside the printer as guides. Close door A. Insert the tray. Paper jam in the rear door Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 133: Paper Jam In The Standard Bin
Clearing jams Close the rear door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 134: Paper Jam In The Duplex Unit
Clearing jams Paper jam in the duplex unit Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray.
Page 135: Paper Jam In Trays
Clearing jams Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 136: Paper Jam In The Automatic Document Feeder
Clearing jams Flex, fan, and align the paper edges before loading. Reload paper, and then adjust the paper guide. Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 137 Clearing jams Close the ADF cover.
Page 138: Troubleshooting
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 139: Enabling The Usb Port
Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Enabling the USB port From the control panel, navigate to: >...
Page 140: Internal Option Problems
Troubleshooting Internal option problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn it back Does the internal option operate correctly? Step 2 Go to step 4.
Page 141: Issues With Supplies
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 142: Paper Feed Problems
Troubleshooting If the printer does not print after pressing and holding X and simultaneously for 15 seconds, then reset the supply usage counter. From the control panel, navigate to: Settings > > Device > > Maintenance > > Conﬁg Menu > >...
Page 143: Tray Linking Does Not Work
Troubleshooting Collated printing does not work Action Step 1 The problem is Go to step 2. solved. From the control panel, navigate to: > Settings > > Print > > Layout > Select Collate, and then press Set Collate to On, and then press Print the document.
Page 144: Paper Frequently Jams
Troubleshooting Action Step 3 The problem is Contact customer solved. support. Make sure that Tray Linking is set to Automatic. For more information, see “Linking trays” on page Print the document. Do the trays link correctly? Paper frequently jams Action Step 1 Go to step 2.
Page 145: Printing Problems
Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages?
Page 146 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove any packing material that is left on the imaging unit. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 147 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
Page 148 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Are ﬁne lines not printed correctly?
Page 149 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the paper folded or wrinkled? Step 2 Go to step 3.
Page 150: Gray Background
Does gray background appear on prints? Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 151 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
Page 152 Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact customer The problem is Check if the printer is using a genuine and supported Lexmark support. solved. toner cartridge. Note: If the cartridge is not supported, then install a supported one.
Page 153: Light Print
Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print light? Step 2 Go to step 3.
Page 154 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 155 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 156: Paper Curl
Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the paper curled?
Page 157 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the paper curled? Step 3 Go to step 4. The problem is solved.
Page 158 Troubleshooting Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 159 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 160 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 161 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 162 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 163 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 164 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 165 Do vertical dark lines or streaks appear on prints? Step 3 Go to step 4. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 166 Troubleshooting Action Step 5 Contact customer The problem is support. solved. Replace the imaging unit. Print the document. Do vertical dark lines or streaks appear on prints? Vertical dark streaks with print missing Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings >...
Page 167 Contact customer The problem is support. solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do vertical dark streaks with missing images appear on prints? Vertical light bands Note: Before solving the problem, print the Print Quality Test Pages.
Page 168 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical white lines appear on prints?
Page 169 Troubleshooting Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold section, select Keep duplicate documents.
Page 170 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 171: Print Jobs Do Not Print
Troubleshooting Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer. Print the document. Is the document printed? Step 2 The problem is...
Page 172 Troubleshooting The printer is not responding Action Step 1 The problem is Go to step 2. solved. Connect the power cord to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 173: Job Prints From The Wrong Tray Or On The Wrong Paper
Troubleshooting Action Step 8 The problem is Contact customer solved. support. Turn off the printer, wait for about 10 seconds, and then turn it back Is the printer responding? Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2.
Page 174: Faxing Problems
Troubleshooting Faxing problems Cannot send or receive faxes Action Step 1 The problem is Go to step 2. solved. Resolve any error messages that appear on the display. Can you send or receive a fax? Step 2 The problem is Go to step 3.
Page 175 Troubleshooting Action Step 5 The problem is Go to step 6. solved. Check if the printer is connected to an analog phone service or to the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter.
Page 176: Can Receive But Not Send Faxes
Troubleshooting Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact customer solved.
Page 177 Troubleshooting Action Step 3 The problem is Go to step 4. solved. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 178: Scanning Problems
Troubleshooting Action Step 2 The problem is Go to step 3. solved. Decrease the incoming fax transmission speed. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 179: Poor Copy Quality
Troubleshooting Partial copies of document or photo Action Step 1 The problem is Go to step 2. solved. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is...
Page 180 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Open the scanner cover. Using a damp, soft, lint‑free cloth, wipe the ADF glass and the white underside of the ADF cover. Close the scanner cover. Do vertical streaks still appear on scanned documents? Step 2 Contact customer...
Page 181: Scanning Takes Too Long Or Freezes The Computer
Troubleshooting Scanner does not close Action Remove obstructions that keep the scanner unit open. The problem is Contact customer solved. support. Did the scanner unit close correctly? Scanning takes too long or freezes the computer Action Step 1 Go to step 2. The problem is solved.
Page 182: Adjusting Scanner Registration
Troubleshooting Action Step 3 The problem is Contact customer solved. support. Turn off the printer, wait for about 10 seconds, and then turn the printer on. Copy or scan the document. Is the scanner responding? Adjusting scanner registration From the control panel, navigate to: Settings >...
Page 183: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 184: Upgrading And Migrating
Upgrading and migrating Upgrading and migrating Hardware Available internal options • User ﬂash • Font cards Accessing the controller board CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 185: Installing A Memory Card
Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. Turn on the printer. Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 186 Upgrading and migrating Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors. Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Insert the memory card until it clicks into place.
Page 187: Installing An Optional Card
Upgrading and migrating Close the controller board access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 188 Upgrading and migrating Unpack the optional card. Warning—Potential Damage: Do not touch the connection points along the edge of the card.
Page 189: Installing Optional Trays
Upgrading and migrating Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
Page 190: Software
Upgrading and migrating Unpack the optional tray, and then remove all packing material. Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do not try to lift the printer and trays at the same time. Align the printer with the optional tray, and then lower the printer until it clicks into place.
Page 191: Installing The Printer Software
• From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer.
Page 192: Firmware
Updating ﬁrmware Some applications require a minimum device ﬁrmware level to operate correctly. For more information on updating the device ﬁrmware, contact your Lexmark representative. From the Embedded Web Server, click Settings > Device > Update Firmware. Browse to locate the required ﬂash ﬁle.
Page 193: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 194: Noise Emission Levels
Notices Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print and Google Chrome are trademarks of Google Inc. Macintosh, the Mac logo, and Safari are trademarks of Apple Inc.
Page 195 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 196: Energy Star
Notices ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as conﬁgured when shipped by Lexmark. Temperature information Ambient operating temperature 10 to 32°C (50 to 90°F)
Page 197: Power Consumption
Notices DANGER - Rayonnements laser invisibles lors du retrait des cartouches et du déverrouillage des loquets. Eviter toute exposition au rayon laser. VAARA - Näkymätöntä lasersäteilyä on varottava, kun värikasetit on poistettu ja lukitus on auki. Vältä lasersäteelle altistumista. GEFAHR - Unsichtbare Laserstrahlung beim Herausnehmen von Druckkassetten und offener Sicherheitssperre. Laserstrahl meiden.
Page 198 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 199 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 200: Notice To Users Of The Canadian Telephone Network
5. The REN of this device is located on the label. This device uses an RJ-11C modular connector. Contact your point of purchase if a BT adapter is required. The Lexmark part number is 80D1873.
Page 201: Using This Product In Switzerland
LEX-M14-002 A11-0160001JP Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité de facturation suisse (nº de référence Lexmark : 80D1877) devant être installé...
Page 202: Regulatory Notices For Wireless Products
Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models. If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com. Modular component notice This product may contain the following modular component(s): Lexmark Regulatory Type/LEX-M01-005;...
Page 203: Industry Canada Compliance Statement
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 204 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 205 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 206 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 207 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 208: Index
Index Index conﬁguring supply deactivating the Wi‑Fi notiﬁcations 112 network 108 accessing the controller conﬁguring Universal paper different paper sizes, copying 25 board 184 settings 16 documents, printing adapter plug 33 connecting the printer from a computer 23 adding hardware options to a wireless network 107 from a mobile device 23 print driver 191...
Page 209 HTML 57 FCC notices 202 HTTP/FTP Settings 94 jams ﬁnding more information about Image 58 avoiding 126 the printer 9 Information Sent to Lexmark 46 jams, clearing ﬁrmware IPSec 92 in the automatic document update 192 Job Accounting 53 feeder 136...
Page 210 106 power save modes printer information noise emission levels 194 conﬁguring 124 ﬁnding 9 Non‑Lexmark supply 141 print driver printer is not responding 172 non‑volatile memory 106 hardware options, adding 191 printer menus 41 erasing 105...
Page 211 Index reducing a copy 26 selecting a location for the troubleshooting removing paper jam printer 10 cannot open Embedded Web in door A 128 sending a fax Server 138 Replace cartridge, printer region scheduled 37 printer is not responding 172 mismatch 141 using the computer 36 troubleshooting, copy...
Page 212 16 unlinking trays 19 updating ﬁrmware ﬂash ﬁle 192 USB port 13 enabling 139 using genuine Lexmark parts 111 genuine Lexmark supplies 111 using the ADF copying 25 using the control panel 14 using the scanner glass copying 25...

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Lexmark MB2338 User Manual

Safety Information

Learning about the Printer

Loading Paper and Specialty Media

Paper Support

Printing

Copying

E-Mailing

Faxing

Scanning

Understanding the Printer Menus

Securing the Printer

Maintaining the Printer

Clearing Jams

Troubleshooting

Upgrading and Migrating

Notices

Index

Quick Links

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Lexmark MB2338

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