Lexmark MB3442 User Manual

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Table Of Contents

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Table of Contents

Quick Links

MB3442, MX331, MX431 MFPs

User's Guide

April 2020

www.lexmark.com

Machine type(s):

7019

Models:

235, 4a6, 4b6, 486

Table of Contents

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Summary of Contents for Lexmark MB3442

Page 1 MB3442, MX331, MX431 MFPs User's Guide April 2020 www.lexmark.com Machine type(s): 7019 Models: 235, 4a6, 4b6, 486...
Page 2 Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learn about the printer................9 Finding information about the printer......................9 Printer conﬁguration............................11 Using the control panel............................11 Customizing the home screen........................12 Changing the language of the keyboard on the display................. 12 Understanding the status of the indicator light..................12 Selecting paper..............................13 Set up, install, and conﬁgure..............
Page 3 Contents Conﬁguring conﬁdential jobs......................... 42 Printing conﬁdential and other held jobs....................43 Printing from a Cloud Connector proﬁle..................... 43 Printing a font sample list..........................44 Placing separator sheets between copies....................44 Canceling a print job............................44 Adjusting toner darkness..........................44 Copy......................45 Using the automatic document feeder and scanner glass..............
Page 4 Contents Scan......................53 Using the automatic document feeder and scanner glass..............53 Creating an FTP shortcut..........................53 Scanning to an FTP server using a shortcut....................53 Creating a network folder shortcut.......................54 Scanning to a network folder using a shortcut..................54 Scanning to a ﬂash drive..........................54 Scanning to a Cloud Connector proﬁle.......................55 Use printer menus..................
Page 5 Unable to read ﬂash drive..........................135 Enabling the USB port............................ 135 Network connection problems........................136 Issues with supplies............................137 Clearing jams..............................138 Paper feed problems............................153 Printing problems.............................155 Faxing problems...............................183 Scanning problems............................186 Contacting customer support........................190 Recycle and dispose..................191 Recycling Lexmark products..........................191 Recycling Lexmark packaging........................191 Notices......................192 Index......................206...
Page 6 CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 7 Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.
Page 8 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 9 Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com. • Connecting the printer • Installing the printer software More setup and instructions for using the printer: Information Center—Go to...
Page 10 Learn about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Go to http://support.lexmark.com. support: Note: Select your country or region, and then • Documentation select your product to view the appropriate support site.
Page 11 Learn about the printer Printer conﬁguration Automatic document feeder (ADF) ADF tray ADF bin Control panel Standard bin Multipurpose feeder Standard 250‑sheet tray Optional 550‑sheet tray Using the control panel...
Page 12 Learn about the printer Control panel part Function Display • View printer messages and supply status. • Set up and operate the printer. Power button Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds. Home button Go to the home screen.
Page 13 Learn about the printer Selecting paper Paper guidelines Use the appropriate paper to prevent jams and help ensure trouble‑free printing. • Always use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This information is usually indicated on the paper package.
Page 14 Learn about the printer Fiber content Most high‑quality xerographic paper is made from 100 percent chemically treated pulped wood. This content provides the paper with a high degree of stability, resulting in fewer paper feeding problems and better print quality. Paper containing ﬁbers such as cotton can negatively affect paper handling. Unacceptable paper The following paper types are not recommended for use with the printer: •...
Page 15 Learn about the printer • Store individual packages on a ﬂat surface. • Do not store anything on top of individual paper packages. • Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper help keep the paper clean, dry, and ﬂat.
Page 16 Learn about the printer Paper size Standard Optional Multipurpose Two‑sided Scanner 250‑sheet 550‑sheet feeder printing tray tray Letter 215.9 x 279.4 mm (8.5 x 11 in.) Legal 215.9 x 355.6 mm (8.5 x 14 in.) Folio 215.9 x 330.2 mm (8.5 x 13 in.) Universal 99 x 148 mm to...
Page 17 Learn about the printer Paper size Standard Optional Multipurpose Two‑sided Scanner 250‑sheet 550‑sheet feeder printing tray tray Other Envelope 98.4 x 162 mm to 176 x 250 mm (3.87 x 6.38 in. to 6.93 x 9.84 in.) The default support is long‑edge feed. Paper must at least be 210 mm (8.27 in.) wide and 279.4 mm (11 in.) long for two‑sided printing.
Page 18 Learn about the printer Supported paper weights Standard 250‑sheet Optional 550‑sheet Multipurpose feeder Two‑sided printing Automatic tray tray document feeder Paper 60–120 g/m 60–120 g/m 60–217 g/m 60–90 g/m 60–90 g/m weight (16–32 lb) (16–32 lb) (16–58 lb) (16–24 lb) (16–24 lb)
Page 19 Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 20 Set up, install, and conﬁgure Front 305 mm (12 in.) Note: The minimum space needed in front of the printer is 76 mm (3 in.). Left side 110 mm (4.33 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 21 Set up, install, and conﬁgure Printer port Function Power cord socket Connect the printer to a properly grounded electrical outlet. Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 22 Set up, install, and conﬁgure • If you do not have a TCP/IP environment, then use the control panel to set up fax. Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch cables or the printer in the area shown while actively sending or receiving a fax.
Page 23 Set up, install, and conﬁgure CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority.
Page 24 Set up, install, and conﬁgure Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 25 There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519...
Page 26 Set up, install, and conﬁgure Connecting the printer to a non‑RJ11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 27 Set up, install, and conﬁgure Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. Connect one end of the telephone cable to the line port of the printer.
Page 28 Set up, install, and conﬁgure Setting the fax date and time From the home screen, touch Settings > Device > Preferences > Date and Time > Conﬁgure. Conﬁgure the settings. Conﬁguring daylight saving time From the home screen, touch Settings > Device > Preferences > Date and Time > Conﬁgure. In the Time Zone menu, touch (UTC+user) Custom.
Page 29 Set up, install, and conﬁgure Adjust the guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the guides ﬁt snugly against the paper.
Page 30 Set up, install, and conﬁgure Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the multipurpose feeder Open the multipurpose feeder. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup.
Page 31 Set up, install, and conﬁgure Notes: • Load letterhead faceup with the header toward the rear of the printer for one‑sided printing. • Load letterhead facedown with the header toward the front of the printer for two‑sided printing. • Load envelopes with the ﬂap facedown on the left side. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Page 32 Updating ﬁrmware Some applications require a minimum device ﬁrmware level to operate correctly. For more information on updating the device ﬁrmware, contact your Lexmark representative. Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 33 Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup. Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google Play store or App Store online store.
Page 34 Set up, install, and conﬁgure Select a Wi-Fi network, and then type the network password. Tap Done. Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the documentation that came with your access point.
Page 35 Set up, install, and conﬁgure Connecting using Wi‑Fi Direct From the mobile device, go to the settings menu. Enable Wi‑Fi, and then tap Wi‑Fi Direct. Select the printer SSID. Conﬁrm the connection on the printer control panel. Connecting using Wi‑Fi From the mobile device, go to the settings menu.
Page 36 Touch OK, and then take note of the authorization code. Note: The authorization code is valid only for 24 hours. Open a web browser, and then go to https://lexmark.cloud-connect.co. Click Next, and then accept the Terms of Use. Enter the authorization code, and then click Connect.
Page 37 Secure the printer Secure the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 38 Secure the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs.
Page 39 Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 40 Print Note: Make sure that you download the Mopria Print Service application from the Google Play store and enable it in the mobile device. From your Android mobile device, launch a compatible application or select a document from your ﬁle manager.
Page 41 Print Printing from a ﬂash drive Insert the ﬂash drive. Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the •...
Page 42 Print Supported ﬂash drives and ﬁle types Flash drives • Lexar JumpDrive S70 (16GB and 32GB) • SanDisk Cruzer (16GB and 32GB) • PNY Attache (16GB and 32GB) Notes: – The printer supports high‑speed USB ﬂash drives with full‑speed standard. –...
Page 43 Print Printing conﬁdential and other held jobs For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup. Click Print and Hold. Select Use Print and Hold, and then assign a user name. Select the print job type (Conﬁdential, Repeat, Reserve, or Verify). If the print job is conﬁdential, then enter a four‑digit PIN.
Page 44 Print Touch Print, and then select a ﬁle. If necessary, change the settings. Note: Make sure to select a supported ﬁle. Print the document. Printing a font sample list From the home screen, touch Settings > Reports > Print > Print Fonts. Touch PCL Fonts or PostScript Fonts.
Page 45 Copy Copy Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 46 Copy Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the multipurpose feeder, then navigate to: Copy To >...
Page 47 Copy Copying cards Load a card on the scanner glass. From the control panel, navigate to: Copy > ID Copy If necessary, adjust the settings. Copy the document. Creating a copy shortcut From the home screen, touch Copy. Conﬁgure the settings, and then touch Create a shortcut.
Page 48 E-mail E-mail Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 49 E-mail Sending an e-mail Load an original document into the ADF tray or on the scanner glass. From the home screen, touch E-mail, and then enter the needed information. If necessary, conﬁgure the output ﬁle type settings. Send the e-mail. Creating an e-mail shortcut From the home screen, touch E‑mail.
Page 50 Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge • Use the scanner glass for single‑page documents, before loading.
Page 51 For Macintosh users With a document open, choose File > Print. Select the printer and enter the recipient number. If necessary, conﬁgure other fax settings. Send the fax job. Scheduling a fax Load the original document into the ADF tray or on the scanner glass. From the home screen, navigate to: Fax >...
Page 52 Printing a fax log From the home screen, touch Settings > Reports > Fax. Touch Fax Job Log or Fax Call Log. Blocking junk faxes From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls. Set Block No Name Fax to On.
Page 53 Scan Scan Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 54 Scan Creating a network folder shortcut Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 55 Scan Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the ﬂash drive or the printer in the area shown while actively printing, reading, or writing from the memory device. Scanning to a Cloud Connector proﬁle Load an original document into the ADF tray or on the scanner glass.
Page 56 Use printer menus Use printer menus Menu map Device • • Preferences Information Sent to Lexmark • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer Print •...
Page 57 Use printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 58 Use printer menus Menu item Description Flash Drive Access Enable access to the ﬂash drive. Enabled* Disabled One Page Flatbed Scanning Set copies from the scanner glass to only one page at a time. Off* Screen Timeout Set the idle time in seconds before the display shows the home screen, or before the printer logs off a user account 5–300 (60*) automatically.
Page 59 Use printer menus Menu item Description Copy Adjust the darkness of the scanned image. Darkness 1‑9 (5*) Note: An asterisk (*) next to a value indicates the factory default setting. Remote Operator Panel Menu item Description External VNC Connection Connect an external Virtual Network Computing (VNC) client to the remote control panel.
Page 60 Use printer menus Menu item Description Supplies Conﬁgure notiﬁcation settings when the printer requires user intervention. Custom Supply Notiﬁcations Note: This menu item appears only in the Embedded Web Server. E‑mail Alerts Setup Conﬁgure the e‑mail settings of the printer. E‑mail Setup Primary SMTP Gateway Primary SMTP Gateway Port (25*)
Page 61 Use printer menus Menu item Description Error Prevention Set the number of seconds before the printer performs an automatic reboot. Auto Reboot Auto Reboot Window (720*) Error Prevention Show a read‑only information of the reboot counter. Auto Reboot Auto Reboot Counter Error Prevention Set the printer to show a message when a short paper error occurs.
Page 62 Information Sent to Lexmark Menu item Description Information Sent to Lexmark Send printer usage and performance information to Lexmark. Supplies and Page Usage Note: Information Send Time appears only when you select any of the settings in Device Performance Information Sent to Lexmark, except None.
Page 63 Use printer menus Maintenance Conﬁg Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Conﬁguration Set whether the USB device driver enumerates as a USB Simple device (single interface) or as a USB Composite device USB Scan to Local (multiple interfaces).
Page 64 Use printer menus Menu item Description Tray Conﬁguration Set the printer to resolve paper- or envelope-related change prompts. Action for Prompts Prompt user* Continue Use current Reports Print reports about printer menu settings, status, and event logs. Menu Settings Page Event Log Event Log Summary Supply Usage And Counters...
Page 65 Use printer menus Menu item Description Print Conﬁguration Adjust the toner density when printing or copying documents. Print Density Disabled* 1–5 Copy Density Disabled* 1–5 Device Operations Set the printer to reduce the amount of noise that it makes when printing. Quiet Mode Off* Note: Enabling this setting slows down the overall...
Page 66 Use printer menus Menu item Description Scanner Conﬁguration Set the size, in millimeters, of the no‑print area around an ADF or ﬂatbed scan job. Edge Erase Flatbed Edge Erase 0–6 (3*) ADF Edge Erase 0–6 (3*) Scanner Conﬁguration Disable the scanner if it is not working properly. Disable Scanner Enabled* Disabled...
Page 67 Export Conﬁguration File to USB* Export conﬁguration ﬁles to a ﬂash drive. Export Compressed Logs to USB* Export compressed log ﬁles to a ﬂash drive. Send Logs Send diagnostic information to Lexmark. Cancel Send * This menu item appears only in some printer models.
Page 68 Use printer menus Print Layout Menu item Description Sides Specify whether to print on one side or both sides of the paper. 1‑Sided* 2‑Sided Flip Style Determine which side of the paper is bound when performing two‑sided printing. Long Edge* Short Edge Note: Depending on the option selected, the printer automatically offsets each printed information of the page to bind the job correctly.
Page 69 Use printer menus Menu item Description Pages per Side Orientation Specify the orientation of a multiple‑page document when using Pages per Side. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using Pages per Side. None* Solid Copies...
Page 70 Use printer menus Quality Menu item Description Print Resolution Set the resolution for the text and images on the printed output. 300 dpi Note: Resolution is determined in dots per inch or image quality. 600 dpi* 1200 Image Q 2400 Image Q Toner Darkness Determine the lightness or darkness of text images.
Page 71 Use printer menus Menu item Description Lock PS Startup Mode Disable the SysStart ﬁle. Wait Timeout Set the printer to wait for more data before canceling a print job. Disabled Note: Wait Timeout Time appears only when Wait Timeout is enabled. Enabled* Wait Timeout Time 15–65535 (40 seconds*)
Page 72 Use printer menus Menu item Description Auto CR after LF Set the printer to perform a carriage return after a line feed control command. Off* Note: Carriage return is a mechanism that commands the printer to move the position of the cursor to the ﬁrst position on the same line. Auto LF after CR Set the printer to perform a line feed after a carriage return control command.
Page 73 Use printer menus Menu item Description Scaling Adjust the image to ﬁt the printable area. Anchor Top Left Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit. Best Fit* Anchor Center Fit Height/Width Fit Height Fit Width Orientation Specify the orientation of text and graphics on the page.
Page 74 Use printer menus Menu item Description Conﬁgure MP Set the printer when to pick paper loaded in the multipurpose feeder. Cassette* Notes: Manual • When set to Cassette, the printer treats the multipurpose feeder like a First tray. • When set to Manual, the printer treats the multipurpose feeder like a manual feeder.
Page 75 Use printer menus Custom Scan Sizes Menu item Description Custom Scan Size [x] Assign a scan size name and conﬁgure the scan settings. Scan Size Name Width 1–8.50 inches (8.50*) 25–216 mm (216*) Height 1–14 inches (14*) 25–356 mm (297*) Orientation Portrait* Landscape...
Page 76 Use printer menus Copy Copy Defaults Menu item Description Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo Graphics Sides Specify the scanning behavior based on the original document. 1 sided to 1 sided* 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided...
Page 77 Use printer menus Advanced Imaging Menu item Description Contrast Specify the contrast of the output. Best for Content* Background Removal Adjust the amount of background visible on a scanned image. Level ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Note: An asterisk (*) next to a value indicates the factory default setting.
Page 78 Use printer menus Fax Setup General Fax settings Menu item Description Fax Name Identify your fax machine. Fax Number Identify your fax number. Fax ID Notify fax recipients of your fax name or fax number. Fax Name Fax Number* Enable Manual Fax Set the printer to fax manually.
Page 79 Use printer menus Menu item Description Fax Transport Set the fax transport method. Analog etherFAX None Note: An asterisk (*) next to a value indicates the factory default setting. Fax Send Settings Menu item Description Resolution Set the resolution of the scanned image. Standard* Note: A higher resolution increases fax transmission time and requires higher Fine...
Page 80 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the amount of toner used for each color. Cyan ‑ Red ‑4 to 4 (0*) Magenta ‑ Green ‑4 to 4 (0*) Yellow ‑ Blue ‑4 to 4 (0*) Contrast Set the contrast of the output.
Page 81 Use printer menus Menu item Description Allow Save as Shortcut Save fax numbers as shortcuts on the printer. Max Speed Set the maximum speed for sending fax. 33600 14400 9600* 4800 2400 Enable Color Fax Scans Enable color scans for fax. Off by Default* On by Default Never Use...
Page 82 Use printer menus Menu item Description Separator Sheets Specify whether to insert blank separator sheets when printing. None* Before Job After Job Separator Sheet Source Specify the paper source for the separator sheet. Tray [X] (1*) MP Feeder Fax Footer Print the transmission information at the bottom of each page from a received fax.
Page 83 Use printer menus Menu item Description Manual Answer Code Manually enter a code on the telephone number pad to begin receiving fax. 0–9 (9*) Notes: • This menu item appears only when the printer shares a line with a telephone. •...
Page 84 Use printer menus Menu item Description Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) MP Feeder Logs Display Identify the sender by remote fax name or fax number. Remote Fax Name* Dialed Number Enable Job Log View a summary of all fax jobs.
Page 85 Use printer menus Menu item Description Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP server. Secondary SMTP Gateway Port Enter the server port number of your secondary or backup SMTP server. 1–65535 (25*) SMTP Timeout Set the time before the printer times out if the SMTP server does not respond.
Page 86 Use printer menus E‑mail Defaults Menu item Description Subject Specify the e‑mail subject and message. Message File Name Specify the ﬁlename for the scanned document. Format Specify the ﬁle format of the scanned document. PDF (.pdf)* TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Settings Conﬁgure the PDF settings of the scanned document.
Page 87 Use printer menus Menu item Description Sides Specify the orientation of the original document when scanning on both sides of the document. Off* Short Edge Long Edge Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description...
Page 88 Use printer menus Menu item Description Photo Default Set the photo quality of the content being scanned. 5–95 (50*) Transmission Log Print a transmission log for e‑mail scans. Print log* Do Not Print Log Print Only For Error Log Paper Source Specify the paper source for printing e‑mail logs.
Page 89 Use printer menus Menu item Description Color Set the printer to capture ﬁle content in color or in mono. Black and White Gray Color* Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness...
Page 90 Use printer menus Menu item Description Background Removal Remove the background color or image noise from the original document. Level (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description...
Page 91 Use printer menus Menu item Description PDF Settings Conﬁgure the PDF settings of the scanned image. PDF Version (1.5*) Note: Archival Version and Archival (PDF/A) are supported only when PDF Version is Archival Version (A‑1a*) set to 1.4. Secure (Off*) Archival (PDF/A) (Off*) Content Type Improve the output result based on the content type of the original document.
Page 92 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity for cyan, magenta, and yellow. Cyan ‑ Red (0*) Magenta ‑ Green (0*) Yellow ‑ Blue(0*) Contrast Specify the contrast for the scanned image. Best for content* 0–5 Background Removal Remove the background color or image noise from the original document.
Page 93 Use printer menus Menu item Description Sides Specify whether to print on one side or both sides of the paper. 1‑Sided* 2‑Sided Flip Style Determine which side of the paper is bound when performing two‑sided printing. Long Edge* Short Edge Pages per Side Print multiple page images on one side of a sheet of paper.
Page 94 Use printer menus Network/Ports Network Overview Menu item Description Active Adapter Specify the type of the network connection. Auto* Standard Network Wireless Network Status Show the connectivity status of the printer network. Display Network Status on Show the network status on the display. Printer Speed, Duplex Show the speed of the currently active network card.
Page 95 Use printer menus Wireless Menu item Description Setup Using Mobile App Conﬁgure the wireless connection using the Lexmark Mobile Assistant app. Setup On Printer Panel Determine the wireless network that the printer connects to. Choose Network Note: This menu item appears as Wireless Connection Setup in the Add Wi‑Fi Network...
Page 96 Use printer menus Menu item Description WPA2-Personal Enable wireless security through WPA2. AES* Note: This menu item appears only if Wireless Security Mode is set to WPA2-Personal. Set PSK Set the password for secure wireless connection. Note: This menu item appears only if Wireless Security Mode is set to WPA2/WPA-Personal or WPA2‑Personal.
Page 97 Use printer menus Menu item Description IPv6 Show all IPv6 router addresses. All IPv6 Router Addresses Network Address View the network addresses. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 98 Use printer menus Menu item Description IPv6 Enable DHCPv6 in the printer. Enable DHCPv6 Off* IPv6 Set the network adapter to accept the automatic IPv6 address conﬁguration entries provided by a router. Stateless Address Autoconﬁguration IPv6 Specify the DNS server address. DNS Address IPv6 Specify the address preﬁx.
Page 99 Use printer menus TCP/IP Note: This menu appears only in network printers or printers attached to print servers. Menu item Description Set Hostname Set the current TCP/IP host name. Domain Name Set the domain name. Allow DHCP/BOOTP to update Allow the DHCP and BOOTP clients to update the NTP settings of the printer. NTP server Zero Conﬁguration Name Specify a service name for the zero conﬁguration network.
Page 100 Use printer menus Menu item Description Restricted Server List Options Specify how the IP addresses in the list can access the printer functionality. Block All Ports* Note: This menu item appears only in the Embedded Web Server. Block Printing Only Block Printing and HTTP Only Specify a maximum transmission unit (MTU) parameter for the TCP connections.
Page 101 Use printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication Hash SHA1* Minimum Authentication Level No Authentication, No Privacy Authentication, No Privacy Authentication, Privacy* Privacy Algorithm...
Page 102 Use printer menus Menu item Description DH (Diffie‑Hellman) Group Proposal Set the IPSec encryption. modp2048 (14)* Notes: modp3072 (15) • DH (Diffie‑Hellman) Group Proposal appears only when Base modp4069 (16) Conﬁguration is set to Compatibility. modp6144 (17) • IKE SA Lifetime (Hours) and IPSec SA Lifetime (Hours) appear IKE SA Lifetime (Hours) only when Base Conﬁguration is set to Secure.
Page 103 Use printer menus Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: An asterisk (*) next to a value indicates the factory default setting. LPD Conﬁguration Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description LPD Timeout...
Page 104 Use printer menus Menu item Description Local Domains Specify domain names for HTTP and FTP servers. Note: This menu item appears only in the Embedded Web Server. HTTP Proxy IP Address Conﬁgure the HTTP and FTP server settings. Note: HTTP Proxy IP Address and FTP Proxy IP Address appear only in the FTP Proxy IP Address Embedded Web Server.
Page 105 Use printer menus Restrict external network access Menu item Description Restrict external network Restrict access to network sites. access Off* External network address Specify the network addresses with restricted access. E‑mail address for notiﬁcation Specify an e‑mail address to send a notiﬁcation of logged events. Ping frequency Specify the network query interval in seconds.
Page 106 Use printer menus Menu item Description SSID Specify the service set identiﬁer (SSID) of the Wi‑Fi network. Preferred Channel Number Set the preferred channel of the Wi‑Fi network. 1–11 (6*) Auto Set PSK Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi connection.
Page 107 Use printer menus Security Login Methods Public Menu item Description Manage Permissions Control access to the printer functions. Function Access Manage Shortcuts Create Proﬁles Flash Drive Print Flash Drive Scan Copy Function E‑mail Function Fax Function FTP Function Release Held Faxes Held Jobs Access User Proﬁles Cancel Jobs at the Device...
Page 108 Use printer menus Local Accounts Menu item Description Add User Create local accounts to manage access to the printer functions. User Name/Password User Name Password Manage Groups/Permissions Control group or user access to the printer functions, applications, and security settings. Add Group Import Access Controls Function Access...
Page 109 Use printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 110 Use printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Allow the storage of documents with the same ﬁle name.
Page 111 Use printer menus Cloud Connector Menu item Description Enable/Disable Connectors Enable a cloud service provider. Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus. Device Menu item Description Device Information Print a report that contains information about the printer. Device Statistics Print a report about printer usage and supply status.
Page 112 Use printer menus Menu item Description Fax Job Log Print a report about the last 200 completed fax jobs. Note: This menu item appears only when Enable Job Log is set to On. Fax Call Log Print a report about the last 100 attempted, received, and blocked calls. Note: This menu item appears only when Enable Job Log is set to On.
Page 113 Maintain the printer Maintain the printer Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 114 Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 115 Corporate Return Program toner 1, 2 cartridge Supported only in the Lexmark MX431 printer model. Available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator. Lexmark MX331 and MX431 Regular toner cartridges Item Worldwide 55B0HA0...
Page 116 B343X00 B344X00 B345X00 B346X00 Return Program toner cartridge Lexmark MB3442 Regular toner cartridges Item Worldwide Extra high yield regular toner cartridge B340XA0 Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner is exhausted.
Page 117 Maintain the printer Remove the imaging unit. Twist the blue latch, and then remove the used toner cartridge from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 118 Maintain the printer Unpack the new toner cartridge. Shake the toner cartridge to redistribute the toner.
Page 119 Maintain the printer Insert the new toner cartridge into the imaging unit until it clicks into place. Insert the imaging unit. Close the door. Replacing the imaging unit Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 120 Maintain the printer Remove the used imaging unit.
Page 121 Maintain the printer Twist the blue latch, and then remove the toner cartridge from the used imaging unit. Unpack the new imaging unit, and then insert the toner cartridge until it clicks into place. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 122 Maintain the printer Insert the new imaging unit. Close the door. Replacing the tray Remove the used tray. Unpack the new tray. Insert the new tray. Replacing the pick roller assembly Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 123 Maintain the printer Open the front door. Remove the imaging unit. Close the front door. Remove the tray.
Page 124 Maintain the printer Position the printer on its side. Remove the used pick roller assembly. Unpack the new pick roller assembly. Note: To avoid contamination, make sure that your hands are clean.
Page 125 Maintain the printer Insert the new pick roller assembly. Place the printer in its original position, and then insert the tray. Open the front door. Insert the imaging unit. Close the front door. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 126 Maintain the printer Replacing the tray separator roller Remove the tray, and then remove the used separator roller. Unpack the new separator roller. Note: To avoid contamination, make sure that your hands are clean. Insert the new separator roller. Insert the tray.
Page 127 Maintain the printer Replacing the ADF separator pad Open the ADF cover. Remove the used ADF separator pad. Unpack the new ADF separator pad.
Page 128 Maintain the printer Insert the new separator pad until it clicks into place. Close the ADF cover.
Page 129 Maintain the printer Resetting the supply usage counters From the home screen, touch Settings > Device > Maintenance > Conﬁg Menu > Supply Usage And Counters. Select the counter that you want to reset. Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured.
Page 130 Maintain the printer Cleaning the scanner Open the scanner cover. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad Note: In some printer models, this location has an ADF glass instead of a pad. • Scanner glass pad...
Page 131 Maintain the printer • ADF glass • Scanner glass Close the scanner cover. Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. Specify the amount of time that the printer stays idle before it enters Sleep Mode.
Page 132 Maintain the printer Adjusting the brightness of the printer display From the home screen, touch Settings > Device > Preferences > Screen Brightness. Adjust the setting. Conserving supplies • Print on both sides of the paper. Note: Two-sided printing is the default setting in the print driver. •...
Page 133 Maintain the printer Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.
Page 134 Troubleshoot a problem Troubleshoot a problem The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 135 Troubleshoot a problem Action Step 8 The problem is Contact customer solved. support. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Is the printer responding? Unable to read ﬂash drive Action Step 1 Go to step 2.
Page 136 Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 137 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 138 15 seconds. If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and supplies”...
Page 139 Troubleshoot a problem Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. • Do not load too much paper. Make sure that the stack height is below the maximum paper ﬁll indicator. •...
Page 140 Troubleshoot a problem Identifying jam locations Notes: • When Jam Assist is set to On, the printer ﬂushes blank pages or pages with partial prints after a jammed page has been cleared. Check your printed output for blank pages. • When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Page 141 Troubleshoot a problem Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the ADF cover. Paper jam in the standard bin Raise the scanner, and then remove the jammed paper.
Page 142 Troubleshoot a problem Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the multipurpose feeder. Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 143 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 144 Troubleshoot a problem Close the door. Open the multipurpose feeder. Flex, fan, and align the paper edges before loading. Reload paper.
Page 145 Troubleshoot a problem Paper jam in trays Remove the tray. Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 146 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 147 Troubleshoot a problem Close the front door, and then insert the tray. Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper.
Page 148 Troubleshoot a problem Insert the tray. Paper jam in the duplex unit Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 149 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 150 Troubleshoot a problem Close the door. Remove the tray. Push the duplex unit latch to open the duplex unit. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the duplex unit. Insert the tray. Paper jam in the rear door Open the front door.
Page 151 Troubleshoot a problem Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 152 Troubleshoot a problem CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the rear door.
Page 153 Troubleshoot a problem Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the ﬂaps.
Page 154 Troubleshoot a problem Tray linking does not work Action Step 1 The problem is Go to step 2. solved. Check if the trays contain the same paper size and paper type. Check if the paper guides are positioned correctly. Print the document. Do the trays link correctly? Step 2 The problem is...
Page 155 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. From the control panel, navigate to: Settings > Paper > Tray Conﬁguration > Paper Size/Type Set the correct paper size and type. Print the document. Do paper jams occur frequently? Step 3 Contact customer...
Page 156 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. Check if the printer is on. Resolve any error messages that appear on the display. Print the document. Is the document printed? Step 3 The problem is Go to step 4.
Page 157 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. The print job may contain a formatting error or invalid data. • Delete the print job, and then send it again. • For PDF ﬁles, generate a new ﬁle, and then print the documents.
Page 158 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 159 Troubleshoot a problem Action Step 4 Go to step 5. The problem is solved. From the home screen, touch Settings > Print > Quality > Print Resolution. Set the resolution to 600 dpi. Print the document. Is the printer printing slow? Step 5 Go to step 6.
Page 160 Troubleshoot a problem Action Step 8 Contact customer The problem is support. solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 161 Troubleshoot a problem “Mottled print and dots” on “Paper curl” on page 171 “Print crooked or skewed” “Repeating defects” on page 170 on page 173 page 182 “Solid black pages” on “Text or images cut off” on “Toner easily rubs off” on “Vertical dark bands”...
Page 162 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages? Step 2 Go to step 3.
Page 163 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
Page 164 Troubleshoot a problem Action Step 4 Go to step 5. Go to step 6. Check if the paper has texture or rough ﬁnishes. Are you printing on textured or rough paper? Step 5 Go to step 6. The problem is solved.
Page 165 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Are ﬁne lines not printed correctly?
Page 166 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 167 Action Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 168 Troubleshoot a problem Incorrect margins Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides to the correct position for the paper loaded. Print the document. Are the margins correct? Step 2 The problem is Go to step 3.
Page 169 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print light? Step 2 Go to step 3.
Page 170 Troubleshoot a problem Action Step 5 Go to step 6. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 171 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print mottled? Step 2 Go to step 3.
Page 172 Is the paper curled? Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document.
Page 173 Troubleshoot a problem Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 174 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 175 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 176 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 177 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do horizontal light bands appear on prints? Step 2 Go to step 3.
Page 178 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical light bands appear on prints? Step 2 Go to step 3.
Page 179 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical white lines appear on prints?
Page 180 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 181 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Remove, and then reinstall the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 182 Contact customer The problem is support. solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do vertical dark streaks with missing images appear on prints? Repeating defects Note: Before solving the problem, print the Print Quality Test Pages.
Page 183 Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Replace the affected supply item. Print the document. Do the repeating defects appear? Faxing problems Caller ID is not shown Action Enable caller ID. The problem is Contact customer solved.
Page 184 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Check the telephone wall jack. Connect the analog telephone directly to the wall jack. Listen for a dial tone. If you do not hear a dial tone, then use a different telephone cable.
Page 185 Troubleshoot a problem Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact customer...
Page 186 Troubleshoot a problem Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the control panel, touch Settings > Troubleshooting > Print Quality Test Pages. Correct any print quality defects.
Page 187 Troubleshoot a problem Partial copies of document or photo Action Step 1 The problem is Go to step 2. solved. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is...
Page 188 Troubleshoot a problem Poor copy quality Action Step 1 The problem is Go to step 2. solved. Clean the scanner glass and the ADF glass with a damp, soft, lint‑free cloth. If your printer has a second ADF glass inside the ADF, then also clean that glass.
Page 189 Troubleshoot a problem Scanning takes too long or freezes the computer Action Close all applications that are interfering with the scan. Contact customer The problem is support. solved. Does scanning take too long or freeze the computer? Scanner does not respond Action Step 1 The problem is...
Page 190 Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 191 The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 192 For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 193 Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print, Google Chrome, Android, and Google Play are trademarks of Google LLC.
Page 194 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 195 ENERGY STAR ® Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture.
Page 196 Power consumption (Watts) Printing The product is generating hard‑copy output from One-sided: 530 (MX331), 580 (MX431, electronic inputs. MB3442); Two-sided: 315 (MX331), 330 (MX431, MB3442) Copy The product is generating hard‑copy output from 550 (MX331); 600 (MX431, MB3442) hard‑copy original documents.
Page 197 Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain the analog facsimile card: Lexmark Regulatory Type/Model Number: LEX-M14-002 Notice to users of the US telephone network: FCC requirements This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA).
Page 198 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 199 5. The REN of this device is located on the label. This device uses an RJ-11C modular connector. Contact your point of purchase if a BT adapter is required. The Lexmark part number is 80D1873. Some parameters required for compliance with Telecom's telepermit requirements are dependent on the equipment associated with this device.
Page 200 LEX-M14-002 A18-0046001 Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité de facturation suisse (nº de référence Lexmark : 80D1877) devant être installé...
Page 201 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a...
Page 202 Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 203 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 204 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 205 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 206 Index Index canceling a print job connecting the printer from the computer 44 to a wireless network 33 adapter plug 24 from the printer control connecting to a wireless network adding a shortcut using PIN method 34 panel 44 copy 47 cannot open Embedded Web using Push Button method 34 adding hardware options...
Page 207 53 avoiding 138 factory default settings jams, clearing restoring 37 in the automatic document genuine Lexmark parts and feeder 141 supplies 114 forwarding 52 junk faxes genuine parts and supplies 114 scheduling send time and blocking 52...
Page 208 HTTP/FTP Settings 103 creating a shortcut 54 pick roller assembly Image 72 scanning to 54 replacing 122 Information Sent to Lexmark 62 network setup page placing separator sheets 44 IPSec 101 printing 35 poor fax print quality 186 Layout 68...
Page 209 ﬂash drive 135 forwarding 52 print job printer recycling canceling from the minimum clearances 19 Lexmark packaging 191 computer 44 selecting a location 19 Lexmark products 191 canceling from the printer shipping 133 reducing copies 46 control panel 44 printer conﬁguration 11...
Page 210 Index poor copy quality 188 Sleep mode scanner does not respond 189 scan job was not successful 187 conﬁguring 131 troubleshooting, fax scanner does not respond 189 slow printing 158 caller ID is not shown 183 scanning freezes the SMTP server for e‑mail cannot send faxes 185 computer 189 conﬁguring 48...
Page 211 28 unlinking trays 31 updating ﬁrmware 32 USB port enabling 135 USB printer port 20 using genuine Lexmark parts and supplies 114 using the ADF copying 45 using the automatic document feeder (ADF) 45, 48, 50, 53 using the control panel 11...

This manual is also suitable for:

Mx331 Mx431 235 4a6 4b6 486

Lexmark MB3442 User Manual

Safety Information

Learn about the Printer

Set Up, Install, and Configure

Secure the Printer

Use Printer Menus

Maintain the Printer

Troubleshoot a Problem

Recycle and Dispose

Notices

Index

Quick Links

Need help?

Questions and answers

Summary of Contents for Lexmark MB3442

This manual is also suitable for:

Lexmark MB3442 User Manual

Safety Information

Learn about the Printer

Set Up, Install, and Configure

Secure the Printer

Use Printer Menus

Maintain the Printer

Troubleshoot a Problem

Recycle and Dispose

Notices

Index

Quick Links

Need help?

Questions and answers

Related Manuals for Lexmark MB3442

Summary of Contents for Lexmark MB3442

This manual is also suitable for:

Table of Contents