Troubleshooting; Viewing System Information For Customer Support - RADVision SCOPIA XT4000 Series User Manual

8

Troubleshooting

This section covers troubleshooting problems that may occur when setting up and using the
SCOPIA XT Series.

Viewing System Information for Customer Support

When contacting customer support or your system administrator, you may need to provide
information about the system. This procedure describes how to view the following system
information:
Note
If you need the system serial number, you can also look on the label at the back of the XT
Codec Unit.
RADVISION | User Guide for SCOPIA XT4000 Series Version 3.1
•
Viewing System Information for Customer Support .................................... page 62
•
Resolving Monitor Display Problems ...................................................... page 64
•
Resolving Problems with PC Presentations .............................................. page 65
•
Resolving XT Remote Control Unit Problems ............................................ page 65
•
Restoring Default User Settings ........................................................... page 65
•
Software version
•
User code (MAC address)
•
IP addresses
•
Serial number
•
System name and model
•
Licenses
•
Network, gatekeeper, and SIP settings
Troubleshooting | 62