What's New In Release 5.0 - Nortel DMS/MSL-100 Installation Manual

Getting started

What's new in Release 5.0?

Skillset display on phoneset
Symposium Call Center Server Release 5.0 with Common Command Module
(CCM)16 or Switch Computer Application Interface (SCAI)17 (or later)
supports the display of skillset names on the agent and supervisor phonesets.
The phoneset displays only the first 15 characters of the skillset name, and only
displays the characters A through Z, and the numbers 0 through 9.
SCAI17 support
Symposium Call Center Server Release 5.0 provides SCAI17 support with
backward compatibility to SCAI12.
Hold/Unhold reporting
Symposium Call Center Server Release 5.0 with CCM15/SCAI17 (or later)
supports Hold/Unhold reporting which records the hold time associated with a
call.
iButton
Release 5.0 provides support for iButton as an alternative to such legacy I/O
devices as parallel ports. iButton provides the ability for Symposium Call Center
Server to support legacy-free servers. This feature is not dependent on any SCAI
level.
12
Standard 1.0
Symposium Call Center Server