Verifying That Dniss Are Correctly Configured - Nortel DMS/MSL-100 Installation Manual

April 2004

Verifying that DNISs are correctly configured

Introduction
To enable Symposium Call Center Server to monitor dialed numbers (primary
and supplementary ACD-DNs), you must configure them on the switch and
define them as DNISs on the server. If DNISs are correctly configured, calls to
DNISs receive the correct treatment.
Before you begin
Before using this procedure, complete these tasks:
1. Define a CDN. Ensure that it is correctly configured on both the switch and
Symposium Call Center Server.
2. Define one DNIS. Ensure that the DNIS is correctly configured on both the
switch and Symposium Call Center Server.
3. Define an agent. Ensure that the agent is correctly configured on both the
switch and Symposium Call Center Server.
4. Define a skillset on Symposium Call Center Server. For information on
defining skillsets, refer to the Administrator's Guide. If you are using the
Symposium Call Center Web Client, refer to the Symposium Call Center
Web Client Guide and online Help for detailed instructions.
5. Assign the agent to the skillset on the server. For information on assigning
agents to skillsets, refer to the Administrator's Guide. If you are using the
Symposium Call Center Web Client, refer to the Symposium Call Center
Web Client Guide and online Help for detailed instructions.
6. Create a Master script similar to the following sample, validate it, and
activate it. For information on creating a Master script, refer to the
Scripting Guide.
Note: The sample script uses the skillset skillset_A_sk and the DNIS
800-555-4567.
Symposium and DMS/MSL-100 Switch Guide
Verifying the configuration
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