Overview - Nortel DMS/MSL-100 Installation Manual

Getting started

Overview

Throughout this guide, the term DMS switch applies to the following switch
types:
DMS Switch
!
MLS-100
!
Succession 2000
!
Nortel Networks Communication Server 2100
!
Symposium Call Center Server works in conjunction with other systems to
ensure that calls entering your call center are successfully routed to agents
qualified to handle the calls. To enable the features of your Symposium Call
Center Server, you must configure the following systems:
the DMS/MSL-100 switch
!
Intelligent Call Manager (ICM), formerly CompuCALL
!
Symposium Call Center Server
!
This guide explains how to configure the switch to work with Symposium Call
Center Server. To find out how to configure the server, refer to the
Administrator's Guide. If you are using the Symposium Call Center Web Client,
refer to the Symposium Call Center Web Client Guide and online Help for
detailed instructions.
This guide assumes that you have already configured ICM to work with the
switch.
Note: This guide assumes that the switch has been correctly installed and is
operational with all current Product Enhancement Packages (PEPs) applied. For
information on which PEPs to install on the switch, contact your Nortel
Networks customer support representative.
10
Standard 1.0
Symposium Call Center Server