Index - Nortel DMS/MSL-100 Installation Manual

Index

A
ACD
configuring groups,
groups and subgroups verification,
groups for CDN, configuring,
ring threshold,
62
subgroups, configuring,
verification,
91
ACD DNs
ACD groups configuration,
configuring,
67
agents
calls not presented,
configuring ACD groups configuration,
configuring logon IDs,
configuring on the server,
configuring phoneset,
configuring phoneset keys,
configuring phoneset on the server,
configuring phonesets,
unable to log on,
107
verifying agents configuration,
verifying phoneset configuration,
B
BGDATA
configuring,
44
updating table,
44
Business Group, logon parameters,
C
Call Agent Card,
15
CDNs
configuring,
66
configuring in controlled mode,
Symposium and DMS/MSL-100 Switch Guide
57
91
57
65
60
108
60
76
77
72
69
72
,
69 71
94
,
92 94
85
62
configuring in default mode,
configuring on server,
verifying configuration,
client
components,
16
components
client,
16
server,
16
configuration
checking for server,
DNIS sample script,
logon failure,
90
music and RAN routes sample script,
server,
80
server and switch datafill,
troubleshooting,
106
verification overview,
verifying ACD,
91
verifying ACD groups and subgroups,
verifying agent phonesets,
verifying agents,
94
verifying CDNs,
95
verifying DNISs,
99
verifying ICM link,
verifying music and RAN routes,
verifying phonesets,
verifying server logon,
verifying supervisor,
verifying supervisor phonesets,
configuring
ACD,
60
ACD DN,
67
ACD groups,
57
ACD groups for ACD DNs,
ACD groups for agents,
ACD groups for CDN,
ACD subgroups,
65
agent logon IDs,
76
agent phoneset,
69
agent phoneset keys,
62
68
95
81
100
97
83
88
91
92
89
97
92
89
94
93
60
60
57
69
137