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Configuring the switch
To configure ACD groups for ACD-DNs, phonesets, and agents
Note: Any modifications to the ACDGRP table must be applied to the default
ACD group, not the CDN.
1
Edit the ACDGRP table by typing table ACDGRP and pressing Enter.
Result: The > prompt appears.
2
At the > prompt in the ACDGRP table, type add and press Enter.
Result: The utility prompts you for the ACDNAME.
3
Enter a name for the ACD group.
Result: The utility prompts you for the CUSTGRP.
4
Enter a name for the customer group of the ACD-DN.
Result: The utility prompts you for the ACDRNGTH.
5
Enter a valid value.
Note: The timer value configured on Symposium Call Center Server must
be set to a value lower than the timer value configured on the switch.
Result: The utility prompts you for the THROUTE.
6
Enter a valid value.
Result: The utility prompts you for the NSROUTE.
7
Enter a valid value.
Result: The utility prompts you for the PRIOPRO.
8
Enter a valid value.
Result: The utility prompts you for the DBG.
9
Enter a valid value.
Result: The utility prompts you for the MAXCQSIZ.
10
Enter a value between 0–511.
Result: The utility prompts you for the MAXWAIT.
11
Enter a valid value.
Result: The utility prompts you for the ACDMIS.
12
Enter a valid value.
60
Standard 1.0
Symposium Call Center Server
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