Nortel 297-2183-912 Manuals

Manuals and User Guides for Nortel 297-2183-912. We have 1 Nortel 297-2183-912 manual available for free PDF download: Installation Manual

Nortel 297-2183-912 Installation Manual

Nortel 297-2183-912 Installation Manual (144 pages)

Networks Symposium Call Center Server

Brand: Nortel | Category: Server | Size: 0 MB

Table of Contents

Publication History
5
Table of Contents
7
Getting Started
9
In this Chapter
9
Chapter 1 Getting Started

10
- Overview
  10
- Skills You Need
  11
- What's New in Release 5.0
  12
- Components
  13
- Web Client
  16
- How Symposium Call Center Server Communicates with the Switch
  19
- Support for Switch Features
  24
- Preinstallation Checklist
  31
- Configuration Tasks
  32
- Before You Begin
  32
- Configuring the Switch
  
  35
  - Overview
    36
- Section A: Configuring the ICM Link Parameters
  
  37
  - In this Section
    37
  - Overview of Configuring the Server Logon
    38
  - Configuring SCAICOMS
    43
  - Configuring BGDATA
    44
  - Configuring SCAIGRP
    46
  - Configuring SCAISSRV
    47
  - Configuring SCAIPROF
    49
  - Configuring CUSTNTWK
    51
  - Before You Begin
    51
- Section B: Configuring Switch Resources
  
  53
  - Overview of Configuring Switch Resources
    54
  - Configuring the Server
    55
  - Configuring RAN and Music Routes
    56
  - Configuring ACD Groups
    57
  - Configuring ACD Subgroups
    65
  - Configuring Dns
    66
  - Configuring Agent Phonesets
    69
  - Before You Begin
    70
  - Configuring Supervisor Phonesets
    74
  - Configuring Logon Ids
    76
  - In this Section
    79
- Section C: Checking the Server Configuration
  
  79
Chapter 3 Verifying the Configuration

88
- Overview
  88
- Verifying that the Server Can Log on to the Switch
  89
- Verifying ACD Groups and Subgroups
  91
- Before You Begin
  91
- Verifying that Phonesets Are Correctly Configured
  92
- Verifying that Agents Are Correctly Configured
  94
- Verifying that the Cdns Are Correctly Configured
  95
- Sample Script
  96
- Verifying that Music and RAN Routes Are Correctly Configured
  97
- Verifying that Dniss Are Correctly Configured
  99
- Troubleshooting
  
  101
  - Overview
    102
  - Subsystem Link Problems
    103
  - Resource Configuration Problems
    106
- Preinstallation Checklist
  
  111
  - Preinstallation Checklist
    112
- Glossary
  
  115
- Index
  
  137
  - Chapter
    141
  - Reader Response Form
    141

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