Nortel DMS/MSL-100 Installation Manual page 130

Glossary
script variable
See variable.
second-level threshold
The value used in display thresholds that represents the highest value of the
normal range for a given statistic. The system tracks how often the value for the
statistic falls outside this value.
secondary directory number
A DN defined on the agent's phoneset as a Centrex line for incoming and
outgoing non-ACD calls.
secondary script
Any script (other than a Master or primary script) that is referenced from a
primary script or any other secondary script. There is no pegging of statistics for
actions occurring during a secondary script. See also Master script, primary
script, script.
server
A computer or device on a network that manages network resources. Examples
of servers include file servers, print servers, network servers, and database
servers. Symposium Call Center Server is used to configure the operations of the
call center. See also client.
service
A process that adheres to a Windows NT structure and requirements. A service
provides system functionality.
Service Control Manager
A Windows NT process that manages the different services on the PC.
service level
The percentage of incoming calls answered within a configured number of
seconds.
service level threshold
A parameter that defines the number of seconds within which incoming calls
should be answered.
130
Standard 1.0
Symposium Call Center Server