April 2004
Phoneset does not display the skillset name
If the phoneset does not display the skillset name, ensure that the following
conditions have been met:
The SCAI service version used to connect to the switch is SCAI17 or later.
!
The customer has subscribed to the default tuple TPQC11$ in table
!
SCAISSRV.
The tuple TPQC11$ under category TPQC is created with the parameter
!
DISPTEXT in the ROUTECALL function.
The DN from which the call is being routed has been associated to the
!
SCAI session.
Agent Real-Time Display does not show Hold/UnHold activity
If the Agent Real-Time Display (RTD) does not show Hold/Unhold activity,
ensure that the following conditions have been met:
The SCAI service version used to connect to the switch is SCAI17 or later.
!
The DN that is putting the call on hold has the ECM option, with the sub-
!
options CALL-EVENTS and SCAICC set to Y.
The DN should be associated to a SCAI session.
!
The ICM session on which the DV_CALL_HELD_U message is to be sent
!
is subscribed to the tuple TPCC15$ and SCAICC09$.
Symposium and DMS/MSL-100 Switch Guide
Troubleshooting
109