Nortel DMS/MSL-100 Installation Manual page 124

Glossary
Incalls key
The key on an agent phoneset to which incoming ACD and Symposium Call
Center Server calls are presented.
Intelligent Call Manager
A high capacity call center TCP/IP interface to the switch that enables the
exchange of messages between the switch and a remote host computer.
Interactive voice response
An application that allows telephone callers to interact with a host computer
using prerecorded messages and prompts.
Internet Protocol address
An identifier for a computer or device on a TCP/IP network. Networks use the
TCP/IP protocol to route messages based on the IP address of the destination.
The format of an IP address is a 32-bit numeric address written as four values
separated by periods. Each value can be 0 to 255. For example, 1.160.10.240
could be an IP address.
intrinsic
A word or phrase used in a script to gain access to system information about
skillsets, agents, time, and call traffic that can then be used in formulas and
decision-making statements. See also call intrinsic, skillset intrinsic, time
intrinsic, traffic intrinsic.
IP address
See Internet Protocol address.
L
LAN
See Local area network.
Line of Business code
See activity code.
LOB code
See activity code.
124
Standard 1.0
Symposium Call Center Server