Nortel DMS/MSL-100 Installation Manual page 14

Getting started
Switch
ICM
ACD
Voice port lines
Front- end IVR
(optional)
Switch
The switch is the hardware and software component that provides telephony
services. The switch sends and receives calls to and from Symposium Call
Center Server. When a call arrives at the switch, the switch notifies the server,
which performs call processing and routing.
To work with the Symposium Call Center Server, the switch must be running
software load CCM010/SCAI12 or later.
14
Router
EIU
Client PC
(administrator)
Network
Symposium
Agent Call Center
phonesets Server
CLAN
Client PC
(supervisor)
Symposium Call Center Server
Standard 1.0
Router
ELAN
Third-party
application
G101333