Overview - Nortel DMS/MSL-100 Installation Manual

Verifying the configuration

Overview

Introduction
This section describes how to verify that the switch has been set up correctly.
Before you continue, ensure that you have configured Symposium Call Center
Server as described in the Administrator's Guide.
Verifying the configuration
You must verify that the switch has been configured correctly. This section
explains the procedure you must follow to verify the following configurations:
Symposium Call Center Server can log on to the switch over the ICM link.
!
ACD groups and subgroups are correctly configured.
!
Agent phonesets are correctly configured.
!
Agents and supervisors are configured to log on.
!
CDNs are correctly configured.
!
Music and RAN routes are correctly configured.
!
DNISs (primary and supplementary ACD-DNs) are correctly configured.
!
88
Standard 1.0
Symposium Call Center Server