Nortel DMS/MSL-100 Installation Manual page 21

April 2004
A CDN has a default ACD group, which is datafilled on the switch.
!
The default ACD group is datafilled in table ACDGRP.
A CDN can have the following states:
!
Controlled
!
Incoming calls are handled by Symposium Call Center Server. For an
example of controlled call routing, see "Call routing in controlled and
default mode" below.
Default
!
Incoming calls are routed to the default ACD group. For an example of
default call routing, see "Call routing in controlled and default mode"
below.
Revert to Default
!
All incoming calls and existing calls in the CDN queues are routed to the
default ACD grou
In addition, the state can be set by Symposium Call Center Server or the
switch.
To apply MUSIC to a CDN by Symposium Call Center Server, the AUDIO
!
option must be datafilled in table ACDGROUP.
The current limit of the number of calls on a single CDN queue (DMS
!
switch) is 512.
Call routing in controlled and default mode
The diagram on the next page illustrates how calls can be routed in both
controlled and default mode. The text following the illustration explains how the
call is processed depending on whether it is routed through controlled or default
mode.
Symposium and DMS/MSL-100 Switch Guide
p.
Getting started
21