Nortel DMS/MSL-100 Installation Manual page 138

Index
configuring (continued)
agent phonesets,
71
agent phonesets on the server,
agents on the server,
BGDATA,
44
CDNs,
66
CDNs in controlled mode,
CDNs in default mode,
CDNs on server,
68
CUSTNTWK,
51
DNISs on server,
68
DNs,
66
logon,
40
logon IDs,
76
phoneset keys, agent,
phoneset keys, supervisor,
phoneset, agent,
69
phoneset, agent on the server,
phoneset, supervisor,
phoneset, supervisor on the server,
RAN and music routes,
SCAICOMS,
43
SCAIGRP,
46
SCAIPROF,
49
SCAISSRV,
47
server,
55
server logon,
38
supervisor phoneset keys,
supervisor phonesets,
supervisor phonesets keys,
supervisor phonesets on the server,
supplementary DN,
switch,
35
switch resources,
54
controlled mode
configuring CDNs,
CUSTNTWK
configuring,
51
D
default mode
configuring CDNs,
Digitally Recorded Announcement Machine,
DMS password
138
72
77
62
62
69
74
,
71
72
74
75
56
74
74
74
75
67
62
62
ICM security,
logon parameters,
DN, supplementary,
DNISs
configuring on server,
verifying configuration,
verifying configuration sample script,
DNs, configuring,
E
emergency notification of supervisors,
G
groups for phonesets,
H
Hold/UnHold
no activity on Agent RTD,
reporting,
12
I
iButton,
12
ICM
link verification,
LinkPlexer,
17
multiple applications,
ICM security
DMS password,
linkset name,
remote host IP address,
IDs
configuring for agent logon,
configuring for logon,
L
24
LinkPlexer, ,
17
linkset name, ICM security,
Standard 1.0
39
85
67
68
99
66
60
109
89
,
105
105
39
39
39
76
76
105
39
Symposium Call Center Server
100
107