Transferring A Call - Mitel 6863 SIP User Manual

Transferring a call

You want to put your call partner through to someone else.
With the call transfer function you can connect your call partner with some-
one else. You can connect internal and external users with one another.
You can transfer the call with or without prior notice.
Menu
Call transfer with prior
notice
Call transfer without
prior notice
Mitel 6863 SIP: You must save this function to a configurable key using
Self Service Portal (see chapter "Configuring or deleting a key assign-
ment", page 88).
Mitel 6863 SIP:
Call transfer with prior notice (you are in a call):
1. Press the function key for
2. Enter the call number of the second call party and press the
press the corresponding busy lamp field).
➔
3. Wait until the person has answered the call.
➔
4. Announce the call party.
5. Put the handset on-hook.
➔
Call transfer without prior notice (you are in a call):
1. Press the function key for
2. Enter the call number of the second call party and press the
press the corresponding busy lamp field).
➔
3. Wait for the first ring tone.
4. Put the handset on-hook.
➔
➔
Note: You can change the procedure by first starting an enquiry call before call transfer.
Mitel 6863 SIP / Mitel 6865 SIP
eud-1663/1.2 – R4.0 SP1 – 01.2016
Description
You only transfer the call after you have first talked to the
second call party yourself.
Without talking to the second call party, you transfer the
call to them by hanging up the handset immediately after
dialling the call number.
The second call party is called; first call party is put on hold.
If the second user does not answer, you can cancel the second call using
the key Cancel and recommence the first call by pressing Cancel.
Your first call partner and the other person are now connected with each other.
The second call party is called; first call party is put on hold.
The other party is then called directly by your first call partner.
Recall: If the other party does not answer, the call comes back to your phone.
Call transfer.
Call transfer.
Phoning
Dial softkey (or
Dial softkey (or
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