Table of Contents
Advertisement
Phoning
Function
Agent: Log in/Log out
Agent: Pause on/off
Agent: Wrap-up time
on/off
Announcement to group
Announcement to user
Appointment call:
Repeat on/off
Appointment call:
Single on/off
Call forw. (CFU) to text
message on/off
Call forw. (CFU) to user
on/off
Call forw. (CFU) to VM
on/off
Call forw. if busy (CFB)
to user on/off
Call forw. if busy (CFB)
to VM on/off
Call forw. on no reply
(CFNR) to user on/off
Call forw. on no reply
(CFNR) to VM on/off
Call forwarding menu
56
Description
Log into/out of the queue as an agent (control of call
routing in the queue).
Activate/deactivate agent pause.
Activate/deactivate agent wrap-up time.
Speak directly to a group of internal users via the
loudspeaker - where available - without them having
to first pick up the call. An announcement is a one-
sided connection and is indicated by two short signal
tones on the recipient phone. Announcement groups
will be defined by your system administrator. The
group number must be entered as two digits.
Speak directly to an internal user via the loudspeaker
- where available - without them having to first pick up
the call. An announcement is a one-sided connection
and is indicated by two short signal tones on the
recipient phone.
Activates/deactivates an appointment call (see chap-
ter "Acknowledging an appointment call", page 52).
Activates/deactivates an appointment call on a one-
off basis (see chapter "Acknowledging an appoint-
ment call", page 52).
Incoming calls are automatically forwarded to a spe-
cific destination.
Incoming calls are automatically forwarded to a spe-
cific destination.
Incoming calls are automatically forwarded to a spe-
cific destination.
If you are busy, incoming calls will be forwarded to
specific destination (user).
If you are busy, incoming calls will be forwarded to
specific destination (voice mail).
Incoming calls are also forwarded to another destina-
tion (user).
Incoming calls are also forwarded to another destina-
tion (voice mail).
Direct access to the system menu
chapter "Call forwarding", page 62).
Forwarding
Mitel 6863 SIP / Mitel 6865 SIP
eud-1663/1.2 – R4.0 SP1 – 01.2016
(see
Advertisement
Table of Contents
