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Phoning
Enquiry call during a call
You want to call someone else briefly without losing your current call part-
ner. Then you want to resume your conversation with your original call
partner.
With the Enquiry function you can call someone else in the middle of a call
and put your original call partner on hold. You can make enquiry calls to
both internal and external users.
Setting up an enquiry call (you are in a call):
Press a free line key (select using the horizontal navigation key, if necessary).
Enter the call number of the enquiry partner and press the
➔
Enquiry call party is called; first call partner is put on hold.
Notes:
• You can also set up an enquiry call by pressing the busy lamp field key to
which you have saved the enquiry call party.
• If the other user does not answer, you can cancel the enquiry call with the end
key and take back the first call with the flashing line key.
Ending the enquiry call:
Press the End key.
Recommence conversation with the first call party:
Press the flashing line key.
Brokering between an enquiry call party and
your call partner
You are talking with an enquiry call party and have your first call partner on
hold. You want to be able to switch back and forth between the two.
In an enquiry call you can use the brokering function to switch back and
forth between an enquiry call party and the party on hold. Brokering is pos-
sible with both internal and external users. You can also broker between
conference parties as a group and an enquiry call party.
Note:
See chapter "Enquiry call during a call", page 38 for enquiry calls.
38
Dial
softkey.
Mitel 6863 SIP / Mitel 6865 SIP
eud-1663/1.2 – R4.0 SP1 – 01.2016
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