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Mitel 6600 User Manual

Mitel 6600 User Manual

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USER GUIDE

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  • Page 1 USER GUIDE...
  • Page 2 Mitel Networks™ Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel Networks or any of its affiliates or subsidiaries. Mitel Networks and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    CONTENTS About Your Assistant ............1 About This User Guide .
  • Page 4 6600 Your Assistant User Guide Taking Notes ............32 Recording a Your Assistant Pro Call .

  • Page 5: About Your Assistant

    About Your Assistant About Your Assistant Mitel Networks™ Your Assistant is an intuitive PC-based application that converges the call control capabilities of the Mitel Networks 3300 Integrated Communications Platform (ICP) with contact management and collaboration applications to simplify and enhance real-time communications.

  • Page 6: About Your Assistant

    6600 Your Assistant User Guide About Your Assistant Your Assistant Main Screen Your Assistant is a desktop application that lets users control their Mitel Networks IP desk phone from their computer. With Your Assistant’s intuitive interface, users can: • make and receive calls •...

  • Page 7: Documentation

    Online Help. embedded with the application. Select Your Assistant Help in the Help menu to access the online help. • User Guide (this document).You can download additional PDF copies from edocs.mitel.com/ug/index.html. To send us feedback If you have suggestion on how to improve this documentation, please contact us at techpubs@mitel.com.

  • Page 8: Tips For Your Comfort And Safety

    ACCESS TO EMERGENCY CALL SERVICES, SUCH AS 911/999/112 OR SIMILAR EMERGENCY CALL SERVICES (IN THE APPLICABLE TERRITORY WHERE THE SOFTWARE IS USED). MITEL FURTHER DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY OR REPRESENTATION THAT, IN THE EVENT SUCH ACCESS IS AVAILABLE, THE SOFTWARE WILL RELAY ACCURATELY OR AT ALL, THE DEVICE...
  • Page 9 SOUS LE NOM D'ENREGISTREMENT AUTOMATIQUE DE L'EMPLA-CEMENT [ALI]) AU CENTRE D'INTERVENTIONS D'URGENCE APPROPRIÉ (ÉGALEMENT CONNU SOUS LE NOM DE POINT DE RÉPONSE DE SÉCURITÉ PUBLIQUE [PSAP]). MITEL RECOMMANDE DE NE PAS UTILISER CE LOGICIEL POUR RECOURIR À DES SERVICES D'APPELS D'URGENCE TEL QUE 911/999/112 OU À TOUT AUTRE SERVICE D'URGENCE SIMILAIRE.
  • Page 10 VOUS AUTORISERA A ACCEDER A DES SERVICES D'APPEL D'URGENCE, TELS LE 911/999/112 OU SERVICES D'APPEL D'URGENCE SIMILAIRES (PROPRES AU TERRITOIRE SUR LEQUEL LE LOGICIEL EST UTILISE). MITEL NE VOUS GARANTIT EN OUTRE EN AUCUN CAS, DE FAÇON EXPRESSE OU TACITE, NI NE DECLARE, QUE MEME DANS L'EVENTUALITE OÙ...
  • Page 11 AUTOMATICA POSIZIONE) DALLA QUALE SI STA CHIAMANDO AL CENTRO DI RISPOSTA EMERGENZE (PUBLIC SAFETY ANSWERING POINT, PUNTO PSAP). MITEL CONSIGLIA DI NON UTILIZZARE IL SOFTWARE CON CONNESSIONI A SERVIZI PER CHIAMATE DI EMERGENZA, AD ESEMPIO 112/113/118 O SERVIZI PER CHIAMATE DI EMERGENZA SIMILI.
  • Page 12 SERVIÇOS DE CHAMADA DE EMERGÊNCIA COMO O 911/999/112 OU OUTROS SERVIÇOS DE CHAMADA DE EMERGÊNCIA SEMELHANTES (NO TERRITÓRIO APLICÁVEL ONDE O SOFTWARE É UTILIZADO). A MITEL TAMBÉM NÃO OFERECE NENHUMA GARANTIA OU REPRESENTAÇÃO, EXPRESSA OU IMPLÍCITA, DE QUE, NO CASO DE TAL ACESSO ESTAR DISPONÍVEL, O SOFTWARE IRÁ TRANSMITIR, OU FAZÊ-LO DE FORMA PRECISA, O NÚMERO DE IDENTIFICAÇÃO DO DISPOSITIVO...

  • Page 13: Do Not Use During Electrical Storm Legal Disclaimer

    PERMITA ACCEDER A SERVICIOS DE LLAMADAS DE EMERGENCIA, COMO LAS 911/999/112 O SIMILARES (EN EL TERRITORIO EN CUESTION EN EL QUE SE UTILICE DICHO SOFTWARE). ASIMISMO, MITEL SE EXIME DE TODA RESPONSABILIDAD O REPRESENTACION EXPRESA O IMPLICITA ACERCA DE QUE, EN EL CASO DE QUE...
  • Page 14 6600 Your Assistant User Guide Do Not Use During Electric Storm Legal Disclaimer—French (Europe) AVERTISSEMENT : ne pas utiliser ce produit pendant un orage. Même si cette probabilité est faible, un éclair peut provoquer une décharge électrique et une perte de l'ouïe.

  • Page 15: Excessive Volume Legal Disclaimer

    About Your Assistant Do Not Use During Electric Storm Legal Disclaimer—Spanish (Europe) ADVERTENCIA: No use este producto durantes tormentas eléctricas. Existe una posibilidad remota de que se produzca una descarga eléctrica por rayos. Asismismo, existe la posibilidad remota de pérdida de audición debido al impacto de rayos. Excessive Volume Legal Disclaimer Excessive Volume Legal Disclaimer—English WARNING: Excessive volume can cause permanent hearing loss.
  • Page 16 6600 Your Assistant User Guide Excessive Volume Legal Disclaimer—Italian AVVERTENZA: Un volume troppo alto può provocare la perdita permanente dell'udito.Regolare il volume ad un livello normale prima di usare il prodotto. Excessive Volume Legal Disclaimer—Portuguese (Brazil) AVISO : Um volume excessivo pode causar perda de audição permanente. Ajuste o volume do dispositivo de áudio para um nível confortável antes de utilizar o produto.

  • Page 17: Getting Started

    Getting Started Getting Started This section shows you how to set up and start Your Assistant, and is organized as follows: • Installing Your Assistant (below) • Starting and Closing Your Assistant (page 13) • Setting up Your Assistant (page 15) •...

  • Page 18: Closing Your Assistant

    6600 Your Assistant User Guide 3. The startup screen is displayed while the application starts up, then the application opens. Note: The first time you start Your Assistant, you will see the End-User License Agreement, and the Volume Warning window.

  • Page 19: Setting Up Your Assistant

    Getting Started Setting up Your Assistant Configuring Your Headset for Your Assistant Pro To install your headset 1. If required, installed the sound card (see your sound card documentation for instructions). 2. Connect your headset to the appropriate port on your computer (see your computer/sound card documentation for information).

  • Page 20: Selecting Pim And Importing Contacts

    6600 Your Assistant User Guide Selecting PIM and Importing Contacts Use this procedure to choose which PIM to use with Your Assistant, and to import your contacts from that PIM. To select your PIM 1. In the Tools menu, select Configuration, then PIM Integration.
  • Page 21 Getting Started 5. The application imports your PIM contacts. If you have a lot of contacts, this may take a few minutes (you can import up to 1000 contacts). 6. When all your contacts are imported into Your Assistant, the import complete message is displayed.

  • Page 22: Exploring Your Assistant

    6600 Your Assistant User Guide Exploring Your Assistant The Main Application Window Main Application Window Menu Bar Provides menu access to Your Assistant features and functions. Quick Connector Box (Dialing Window) Displays the number dialed. The arrow beside it provides access to the last 20 numbers dialed.
  • Page 23 Getting Started Communications Section Displays the current connection status for each line appearance. Caller ID: shows the name and/or number of the party on the call (if available). If you are in a conference call, click on the arrow at the far right to view the other parties.

  • Page 24: Manipulating Sections

    6600 Your Assistant User Guide Settings Section Provides quick access to call handling feature settings. Feature Name: The name for the call handling feature. Feature Status: shows whether the feature is active or not. Click the drop-down arrow beside the status to toggle the status.

  • Page 25: Using Your Assistant

    Using Your Assistant Using Your Assistant This section shows you how to make and receive calls with Your Assistant, and how to use its features and tools. This section is organized as follows: • Using the Interface (below) • Making Calls (page 25) •...

  • Page 26: The Quick Connector Box

    6600 Your Assistant User Guide The Quick Connector Box There are three ways to make a call (see “Making Calls” on page 25 for more information): • Dial the number using the Dial Pad. • Dial the number using the keyboard.

  • Page 27: The Dial Pad

    Using Your Assistant To redial a recently called number You can also use the Quick Connector box to redial any one of the last 20 numbers you called. 1. Click on the arrow beside the Quick Connector Box. 2. Click the name of the person you want to call in the drop down menu. 3.

  • Page 28: The Communications Windows

    6600 Your Assistant User Guide The Communications Windows This window appears every time you are in a call. From this window, you can: • use call handling features such as Hold and Call Transfer. • view the length of the call.

  • Page 29: The System Tray Icon

    Using Your Assistant The System Tray Icon Every time you open Your Assistant, it’s icon appears in the system tray (usually located at the bottom right of your screen). The icon displayed changes with the call/feature status. A few examples are shown below: Icon Status Icon...

  • Page 30: Making A Call Using Contacts Entries

    6600 Your Assistant User Guide Making a Call Using Contacts Entries You can make calls from the from your PIM contacts or Quick List (People section), or using the Favorites menu. To make a call from the People section •...

  • Page 31: Dialing A Call With The Slide-Out Dial Pad

    Using Your Assistant Dialing a Call With the Slide-Out Dial Pad 1. Click on the dial pad icon to access the dial pad. 2. Enter the number you want to dial. To make corrections, select the digits to change, and enter the new digits. To change to keyboard mode, simply click in the Quick Connector Box.

  • Page 32: During A Call

    6600 Your Assistant User Guide To forward a call to someone else 1. Click Forward Call. 2. Enter the extension or the contact name of the person to whom you are forwarding the call. OR Drag a name from the People section.

  • Page 33: Call Transfer/Conference Calls

    Using Your Assistant To retrieve a call from hold • Click Retrieve from Held in the Communications window. Call Transfer/Conference Calls There are two ways to transfer a call or make a conference call: • Use the drag-and-drop method (below). •...
  • Page 34 6600 Your Assistant User Guide 4. Once the new party has answered: • To transfer the call, click Transfer (attended transfer). • To conference in the new party, click Conference. • To swap between the new party and the call on hold, click Trade.

  • Page 35: Using Other Features

    Using Your Assistant Using Other Features Using PBX Features Note: Not all features may be available on your system. Talk to your system administrator for information on which features are available. Auto Answer When you enable Auto Answer, incoming calls are automatically answered at the first ring. You can enable/disable Auto Answer from the Settings section or the system tray icon.

  • Page 36: Using The Stopwatch

    6600 Your Assistant User Guide Using the Stopwatch The Stopwatch lets you time an call. The stopwatch data is saved in your Call Log. To access the Stopwatch 1. During an active call, click 2. Click the Stopwatch tab. Taking Notes You can take a note during a call.

  • Page 37: Recording A Your Assistant Pro Call

    Using Your Assistant Recording a Your Assistant Pro Call With Your Assistant Pro, you can record a call. The recording is saved with the call’s information in your Call Logs. To record a call 1. During an active call, click to open the Annotation Tools window.

  • Page 38: Reviewing Your Call Log

    6600 Your Assistant User Guide Reviewing Your Call Log The Call Log provides a detailed summary of the calls you have made and received, including timing information, annotations and recordings. You can have up to 1000 entries in your Call Logs. If you exceed this number, the oldest entries are replaced by the new ones (first in, first out).
  • Page 39 Using Your Assistant For each entry, the following information is displayed: In Results List: In Details Area: • Type of call (dialed, received or missed) • Name of caller. • Name of caller (if available) • Number of caller. • Number of caller •...

  • Page 40: Dialing From Pim

    6600 Your Assistant User Guide Dialing from PIM Most PIMs can be configured to launch a call from the PIM itself. In this section, we show you how to set up and make a call from Microsoft Outlook. For information on making calls from other PIMs, refer to the PIM’s documentation, or talk to your system administrator.
  • Page 41 Using Your Assistant To dial from Microsoft Outlook 1. In Microsoft Outlook, go to your Contacts window. 2. Select a contact, then click the phone icon on the toolbar. Select a contact, and choose the number to dial from the Quick Select drop-down beside the phone icon.
  • Page 42 6600 Your Assistant User Guide Revision B...

  • Page 43: Customizing Your Assistant

    Customizing Your Assistant Customizing Your Assistant This section shows you how to customize Your Assistant, and is organized as follows: • Setting Your Language and Appearance Preferences (below). • Changing the Device for Your Assistant Pro (page 41) • Working with Your Contacts (page 42). •...

  • Page 44: Changing Your Assistant's Skin

    6600 Your Assistant User Guide Changing Your Assistant’s Skin To change the display scheme of Your Assistant 1. In the Tools menu, select Configuration, then Language and Appearance. 2. In the Current Profile drop-down menu, select the desired display scheme.

  • Page 45: Changing The Device For Your Assistant Pro

    Customizing Your Assistant Changing the Device for Your Assistant Pro If you checked the Do not ask me at next startup box when selecting your device at startup (see “Starting Your Assistant” on page 13), you can still change your device or clear that option from within Your Assistant.

  • Page 46: Working With Your Contacts

    6600 Your Assistant User Guide Working with Your Contacts You can use three types of contacts entries: • PIM Contacts (see “PIM Contacts” on page 42). • Quick List Contacts (“Quick List” on page 42). • Favorites (“To add/edit Favorites contacts” on page 46).
  • Page 47 Customizing Your Assistant • Each Quick List contact can contain several phone numbers and/or MSN Instant Messenger account names. • Only the default number is displayed for each contact (see “To change the default number for a Quick List contact” on page 44 for information on changing the default number).
  • Page 48 6600 Your Assistant User Guide 4. Enter the phone number in the Number field To enter MSN Instant Messenger data, select MSN Messenger in the drop-down menu. 5. To enter additional numbers for this contact, repeat step 3 and step 4 as many time as necessary, choosing/adding a different label each time.

  • Page 49: Favorites

    Customizing Your Assistant To move a contact to a new group 1. Click and hold the contact you want to move. 2. Drag the contact to its new group. To move a contact out of a group • Move the contact to an empty line in your Quick Lists. To delete a contact or group 1.
  • Page 50 6600 Your Assistant User Guide To add/edit Favorites contacts 1. In the Favorites menu, select Edit Favorites. In the Tools menu, select Configuration, then select Favorites. 2. If you are editing a contact, select it. 3. Click Add or Edit.

  • Page 51: Creating Call Forward Profiles

    Call forward profiles let you pre-define different call forwarding rules, allowing to change your call forward settings with a click of the mouse. Note: To prevent conflicts when using Your Assistant with a Mitel Networks IP Phone, use Your Assistant rather than the Desktop Tool to set your call forward profile.
  • Page 52 6600 Your Assistant User Guide 2. To create a new call forward profile: (a) Click in an empty line. (b) Enter a label for this profile in the Profile Name field (top right of window). (c) Click Add. 3. Select the call forward profile you want to edit.
  • Page 53 Customizing Your Assistant To add/edit a call forward destination 1. Open the Call Forward Profiles configuration page. 2. Select Edit Destination in any one of the destination pull-down menus. 3. To add a new destination, fill in the Label and Number fields, and click Add. To edit a destination, select the destination, edit the Label and/or Name fields, and click Update.
  • Page 54 6600 Your Assistant User Guide Revision B...

  • Page 55: Appendix A-Using The International Dialing Format

    Appendix A—Using the International Dialing Format Appendix A—Using the International Dialing Format This section provides information about using the International Dialing Format with Your Assistant. This appendix contains the following information: • About Dialing Formats (below) • Using the International Dialing Format (page 52) •...

  • Page 56: Using The International Dialing Format

    6600 Your Assistant User Guide Using the International Dialing Format The International Dialing Format (also known as canonical format) is a universal telephone dialing standard. A number in international dialing format looks like this: +CC (AC) SC where, • + replaces the international direct dialing prefix. The + is mandatory, and indicates that the number is in the international dialing format.

  • Page 57: Setting Up You Local Dialing Rules

    Appendix A—Using the International Dialing Format Setting Up You Local Dialing Rules Use the Phone and Modem Options control panel to set up your local dialing rules. To set up local dialing rules 1. Open the Phone and Modem Options control panel (Start/Settings/Control Panels/Phone and Modem Options).
  • Page 58 6600 Your Assistant User Guide 3. You must enter the following information in the General tab to use numbers in international dialing format with Your Assistant: • Country • Area code • Prefix to access an outside line for local calls •...

  • Page 59: Appendix B-Using Vpns

    LAN. Your Assistant has been tested with the following VPNs: VPN Name Version Tested Mitel Networks 6000 Managed Application Server (PPTP) Mitel Networks 6010 Teleworker Gateway (PPTP) Note: Does not support Your Assistant Pro softphone. AT&T VPN Net Client (IPSec) 5.08.1...

  • Page 60: Requirements

    As a result, the local IP address of the VPN does not show up in the Mitel IP Phone Emulation control panel (see “Before Starting Your Assistant” on page 57). You cannot use such VPNs with Your Assistant.

  • Page 61: About Quality Of Service

    Appendix B—Using VPNs About Quality of Service Your Assistant does not currently support Layer 2 or Layer 3 QoS technology. This is not currently an issue for remote use of Your Assistant Pro, as support for QoS is variable across the Internet anyway.
  • Page 62 6600 Your Assistant User Guide To manually send the VPN address to the PBX 1. Connect to the corporate network. 2. Open the IP Phone Emulation control panel (Start/Settings/Control Panel/IP Phone Emulation). The red arrow shows the selected IP address.

  • Page 63: Connecting To A Pptp Vpn

    Appendix B—Using VPNs 7. Click the Advanced tab, select Mitel PBX Tapi Service Provider, and click Configure. 8. Scroll down in the current IP address until you see the selected address (marked by a red arrow), and verify that it the VPN’s network IP address (if it’s not, go back to step 1).

  • Page 64: Creating A Pptp Connection Profile

    6600 Your Assistant User Guide 4. Send the VPN address to the PBX (see “Before Starting Your Assistant” on page 57). 5. Start Your Assistant. Creating a PPTP Connection Profile Follow this procedure the first time you access a PPTP VPN.
  • Page 65 Appendix B—Using VPNs 3. Click Next, then select Connect to a private network through the Internet. 4. Click Next, then enter the IP address of the VPN server. Revision B...
  • Page 66 6600 Your Assistant User Guide 5. Click Next, then choose whether this connection is public (For all users) or private (Only for myself). 6. Click Next, then enter a name for this profile. 7. Click Finish. 8. Open the connection profile you just created. The login window appears.

  • Page 67: Connecting With An Ipsec Vpn

    Appendix B—Using VPNs 9. Enter your username and password, then click Connect. verify that he connection is established properly by accessing an intranet site or a corporate network drive not accessible outside the corporation). Note: If you cannot connect, verify that your profile settings are correct (click Properties in the login screen), and that your username and password are entered correctly (they are usually case-sensitive).
  • Page 68 ®,™ Trademark of Mitel Networks Corporation © Copyright 2003, Mitel Networks Corporation All rights reserved...

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