Table of Contents
Advertisement
Using functions before/while in a call
This section explains the special features provided by your phone
before you make a (second) call or while you are in a call.
Requesting callback
You want to talk to a certain person. The person is busy or does not
answer. You can make callback requests to both internal and external
users. Not all providers support this function.
If the called party is busy, you can activate an automatic callback. In this
case, your phone will start ringing as soon as the party you are trying to
reach goes on-hook. When you pick up the handset, the person you want
to call is dialled directly. If the called party does not answer, you can also
request a callback. The user then obtains a message indicating your call-
back request on his display.
You must save this function to a configurable key using Self Service Portal
(see chapter "Configuring or deleting a key assignment", page 88).
Notes:
• You can activate only one callback at a time.
• An unanswered callback will be automatically cancelled by the system
after about 30 minutes.
Activating callback:
You called someone and hear the busy tone or the ring-back tone. Press the
function key for Callback.
➔
Depending on the communication system, you hear the acknowledgement
tone.
Put the handset on-hook.
➔
The display shows
(Mitel 6865 SIP only).
Clear callback:
Press the function key for Callback.
➔
Callback request is deleted.
Mitel 6863 SIP / Mitel 6865 SIP
eud-1663/1.2 – R4.0 SP1 – 01.2016
Call
expected. The LED of the function key is lit
Phoning
35
Advertisement
Table of Contents
