Troubleshooting For Installing - Riso HC5500 Series User Manual

Troubleshooting for installing

Problem
If RISO IP Setting Tool cannot be
installed:
If RISO IP Setting Tool does not operate
normally:
If the printer driver cannot be installed:
5-2
Cause and Solution
• Even if the CD-ROM is inserted into the computer, the Installer does not start."
Depending on the model or setting of the computer, the Installer may not auto-
matically start.
• RISO IP Setting Tool is not installed properly.
Refer to the page shown below to install again RISO IP Setting Tool.
• RISO Controller HC3R-5000 for Windows . . . . . . . . . . . . . )p.1-2
• RISO Controller PS7R-9000/5000 for Windows . . . . . . . . . )p.1-9
• RISO Controller PS7R-9000/5000 for Mac OS 9 . . . . . . . . . )p.1-16
• RISO Controller PS7R-9000/5000 for Mac OS X. . . . . . . . . )p.1-23
• Even if RISO IP Setting Tool is started, printer information is not displayed.
• Click the [Search] icon to update the displayed information.
• Ensure that the printer is turned on.
• Ensure that the printer is connected to the computer.
"Connection with Computer" )p.iv
• The IP address of the printer is not set.
Refer to the page shown below to assign the IP address to the printer.
• RISO Controller HC3R-5000 for Windows . . . . . . . . . . . . . .)p.1-4
• RISO Controller PS7R-9000/5000 for Windows . . . . . . . . . .)p.1-11
• RISO Controller PS7R-9000/5000 for Mac OS 9 . . . . . . . . . .)p.1-18
• RISO Controller PS7R-9000/5000 for Mac OS X. . . . . . . . . .)p.1-25
• An incorrect IP address is specified. (Windows only)
The IP address that has been input when you install the printer driver is not cor-
rect. Input the correct IP address.
)p.1-6