Riso ComColor 9050 Troubleshooting Manual
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Riso ComColor 9050 Troubleshooting Manual

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See also: Basic Manual
This guide describes the action to take when a paper jam or other problem occurs.
Applicable Printer models
9050/9050R
7050/7050R/7010/7010R
3050/3050R/3010/3010R

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Summary of Contents for Riso ComColor 9050

  • Page 1 This guide describes the action to take when a paper jam or other problem occurs. Applicable Printer models 9050/9050R 7050/7050R/7010/7010R 3050/3050R/3010/3010R...
  • Page 2 CAUTION After reading this guide, keep it in handy for future reference. The "Safety Precautions" are provided in the supplemental Safety Information. Be sure to read through them prior to use. ComColor Series Troubleshooting Guide 01...

  • Page 3: About This Troubleshooting Guide

    This guide describes safety precautions and specifications. About This Guide (1) No part of this guide may be reproduced in whole or in part without the permission of RISO KAGAKU CORPORATION. (2) The contents of this manual may undergo changes without prior notice to reflect improvements in the product.

  • Page 4: Symbols, Notations, And Screenshots Used In This Guide

    Optional Equipment Stacking tray Wide stacking tray RISO auto-control stacking tray ■ Illustrations Used in This Guide The screenshots contained in this guide may vary from the actual screen display depending on the usage environment, including the connected optional equipment.

  • Page 5: Table Of Contents

    Contents About This Troubleshooting Guide ............1 Symbols, Notations, and Screenshots Used in This Guide ..........2 Touch Panel Display ................4 Mode Screen ...................... 4 Status Area ......................5 Job List Icons ..................... 6 Chapter 1 Error Messages ...................1-1 Error Messages on the Touch Panel ................

  • Page 6: Touch Panel Display

    The Touch panel allows functions to be operated, and Touch Panel Display displays the current status of the machine. The information given here helps you when trouble has occurred. Mode Screen You can find out the following information on the mode screen. If the required optional equipment has not been connected to the machine, the corresponding mode button is not displayed.

  • Page 7: Status Area

    The [Logout] button is displayed. The crown icon and administrator's name are also displayed. The amount of remaining ink cannot be displayed when using Non-RISO ink . The remaining ink icon is grayed out. The [Login] button is displayed even when login is not required (when the mode button does not have the lock icon).

  • Page 8: Job List Icons

    Job List Icons The job list on the printer mode screen displays the job name and one of the following icons depending on the type of job. Job Icon Job Type Copy job Jobs with a PIN code ComColor Series Troubleshooting Guide 01...

  • Page 9: Chapter 1 Error Messages

    Chapter 1 Error Messages This chapter describes the reasons why the error lamp flashes on the operation panel and error messages appear on the touch panel and what action to take. Follow the displayed messages to resolve the error. Operation panel error lamp Scanner lamp If an error occurs, the error lamp flashes in red.

  • Page 10: Examples Of Error Messages

    Examples of Error Messages The following are examples of error messages. <S00-000>Service Calls These error messages are displayed when inspection or repair is required by a service representative. Message Action to Take !!System Error!! A system error occurred. Press RESET key. Press the [RESET] key on the operation panel.

  • Page 11: Consumable Errors

    ([H]). Securely close it. Install the ink cartridge. Either a Non-RISO ink cartridge has been installed or no ink cartridge has been installed. Install a RISO ink cartridge. Otherwise, contact your administrator. Safety SW on Standard Tray is The safety switch on the standard tray is activated.

  • Page 12: Warnings

    [START] key. select a usable tray. Check the Auto-ctrl stacking tray. The paper guides of the RISO auto-control stacking tray are not set correctly. Check the paper guides. !!Data Error!! The output job cannot be executed because the job data has been corrupted.
  • Page 13 Message Action to Take Load paper in Feed Tray1 (Feed Feed Tray1, Feed Tray2, or Feed Tray3 is empty. Tray2/Feed Tray3). Load paper. To change the size or type of the paper, change the setting of the feed tray on the operation panel.

  • Page 14: Information

    Check the tray. This is Non-Riso ink cartridge. A Non-RISO ink cartridge is installed. For details on what action to take, contact Using Non-Riso ink may result in your administrator. serious damage to the printer.

  • Page 15: Chapter 2 Troubleshooting

    Chapter 2 Troubleshooting This chapter describes what action to take when a problem occurs. Paper Jam If a paper jam occurs in the machine, finisher, or ADF, printing stops, the error lamp on the operation panel flashes in red, and the paper jam screen appears on the touch panel. Follow the procedure displayed on the touch panel to remove the jammed paper and resume printing.

  • Page 16: Precautions When Removing Jammed Paper

    Press [Close]. Return to the screen in Step 1. Check that the button indicating the location where the paper was removed has disappeared. When alphabet buttons are displayed on the screen, paper still remains in the indicated locations. Repeat Steps 1 to 3 to remove the jammed paper. Precautions When Removing Jammed Paper •...

  • Page 17: Frequent Paper Jams

    Frequent Paper Jams If paper jams occur frequently, check the following points again. • The paper on the standard tray or in the feed tray is within the maximum load capacity. • The standard tray paper guides are positioned correctly and the paper is loaded properly. •...

  • Page 18: Paper Feed Path

    The paper path differs for simplex and duplex printing up Paper Feed Path to the point of output. Also, the tray used to output printouts may be restricted depending on the functions used. During printing, paper is transferred through the machine as shown below. •...
  • Page 19 When using the multifunction finisher ● When using the booklet / 2-fold function ● When stapling Staple Booklet / 2-fold ● When punching Punch ● When punching and stapling Punch Staple ComColor Series Troubleshooting Guide 01...

  • Page 20: Troubleshooting The Printer Driver And Printer Mode

    Troubleshooting the Printer Driver and Printer Mode This section describes how to troubleshoot problems related to the printer driver and printer mode. Problem Possible Cause and Action to Take Cannot print from a computer. The printer mode is offline. Check the printer status button on the mode screen of the operation panel.
  • Page 21 Problem Possible Cause and Action to Take Cannot specify pages to print. The [Collate] check box has been selected on the [Print] dialog box of the application. Remove the check mark from the [Collate] check box on the [Print] dialog box of the application, and set [Collate] to [Group] on the [Finishing] tab of the printer properties dialog box.
  • Page 22 Problem Possible Cause and Action to Take No paper is fed. / Multiple sheets of paper The angle of the stripper plate is not properly adjusted. are fed. / The back of a card is turned outward. Turn the stripper plate angle adjustment dial to adjust the angle of the stripper plate according to conditions.
  • Page 23 Problem Possible Cause and Action to Take A multiple feeding error occurs although Dark colored paper or paper printed on one side are used. multiple feeding was not performed, or multiple feeding errors occur frequently. When using paper printed on the back or paper with a dark base color, the machine may incorrectly detect this type of paper as though multiple sheets of paper are being fed.
  • Page 24 Problem Possible Cause and Action to Take Printed images are light or faded. The paper type setting (on the machine) and the paper that is actually loaded do not match. Correctly configure the paper type. ⇒ Printer mode screen [Functions] [Feed tray] select the feed tray...

  • Page 25: Troubleshooting The Copy Mode

    Troubleshooting the Copy Mode This section describes how to troubleshoot problems related to copy mode. Problem Possible Cause and Action to Take The original loaded in the ADF is not fed A small original is loaded in the ADF. properly. The minimum size of the original that can be loaded in the ADF is 100 mm ×...
  • Page 26 Problem Possible Cause and Action to Take Copied data is dark. The original image is dark, or the [Scanning level] setting of the copy has been configured for dark copying. Configure the [Scanning level] setting for copying according to the original.
  • Page 27 Problem Possible Cause and Action to Take Part of the original is missing in the copied The magnification ratio setting does not match the combination of data. the original size and paper size. Use the same size paper as the original, or select a magnification ratio that matches the paper size.

  • Page 28: Troubleshooting The Scanner Mode

    Problem Possible Cause and Action to Take Duplex copying cannot be performed for The feed tray setting for the standard tray is set to [Envelope]. the paper loaded in the standard tray. When [Feed ctrl.] is set to [Envelope] on the [Paper type] screen, duplex copying cannot be performed using paper from the standard tray regardless of the type of paper loaded.
  • Page 29 Problem Possible Cause and Action to Take The scanned image is dirty. The original cover is not securely closed. Close the original cover of the scanner unit securely to prevent any light from entering. The white roller of the ADF, platen glass, or original pad is dirty. Clean the platen glass.
  • Page 30 Problem Possible Cause and Action to Take The back of the original is visible in the The image from the back side of the paper or from the next page is copied data. visible and therefore scanned because the original is thin. •...

  • Page 31: Troubleshooting The Finisher

    Troubleshooting the Finisher This section describes how to troubleshoot problems related to the finisher. Problem Possible Cause and Action to Take The finisher does not operate. Make sure that the power plug has been properly inserted into the electrical outlet. Make sure that the printer and finisher have been securely connected by the cord.

  • Page 32: A Staple Is Caught Inside The Machine

    If the jammed staple cannot be removed, A staple is Caught Inside the Machine push the bottom of the staple cartridge in the direction of the arrow to remove the If a staple becomes caught inside the machine, use the staple.
  • Page 33 Case of the UR2 or UR3 staple cartridge ● Hold the tabs on the left and right of the staple cartridge, and install the staple Open the cover. cartridge to its original position in the stapler unit. Pull the stapler unit toward you while Push in the staple cartridge until it clicks.

  • Page 34: Troubleshooting The Ic Card Reader

    Troubleshooting the IC Card Reader This section describes how to troubleshoot common problems when using the optional IC card reader. Problem Possible Cause and Action to Take Unable to login using the IC card Check whether the IC card is being used with another card in the same case.

  • Page 35: Chapter 3 Maintenance

    Chapter 3 Maintenance Replacing the Staple Cartridge When there are no more staples, printing stops and a message appears on the touch panel. Check the message, and then use the following procedure to replace the staple cartridge. Press the parts on the staple cartridge Replacing the UR1 Staple Cartridge indicated with arrows, open the staple cartridge cover, and remove the staple...

  • Page 36: Replacing The Ur2 Or Ur3 Staple Cartridge

    Close the staple cartridge cover. Replacing the UR2 or UR3 Staple Cartridge The message may appear even if there are staples remaining. Replace the staple cartridge even if there are staples remaining. The remaining staples cannot be used. Open the cover. Return the staple cartridge to its original position.
  • Page 37 Hold the tabs on the left and right of the new staple cartridge, and install the staple cartridge to its original position in the staple unit. Push in the staple cartridge until it clicks. Return the staple unit to its original position.

  • Page 38: Cleaning The Punching Box

    Cleaning the Punching Box When the punching box becomes full of punching trash, printing stops and a message appears on the touch panel. Use the following procedure to remove the punching box and dispose of the punching trash. • Be sure to dispose of all punching trash after removing the punching box. If punching trash remains inside the punching box, the punching box may become full of punching trash before the message appears, causing a malfunction.
  • Page 39 ComColor Series Troubleshooting Guide 01...

  • Page 40: Simple Questions

    Simple Questions The buttons of the operation panel do not work. Is the machine in sleep status? The machine may be configured to automatically enter power saving mode when it has not been operated for a fixed period. Press the [Wake up] key to resume operations. The console cannot be displayed.
  • Page 41 What is the correct orientation of the original for [Top side up] and [Top side left] in the [Original orientation] setting? When facing the machine… [Top side up] [Top side left] • Load the original in the direction • Load the original with the top as if you were reading it.
  • Page 42 Please contact following for supplies and service: Copyright © 2009 RISO KAGAKU CORPORATION...

This manual is also suitable for:

Comcolor 7050Comcolor 7050rComcolor 9050rComcolor 7010Comcolor 7010rComcolor 3050 ... Show all

Table of Contents