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Riso HC Series Troubleshooting Manual
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Riso HC Series Troubleshooting Manual

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Rev. 1.6
RISO KAGAKU CORPORATION
Overseas Technical Department
12 February 2008

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Summary of Contents for Riso HC Series

  • Page 1 Rev. 1.6 RISO KAGAKU CORPORATION Overseas Technical Department 12 February 2008...
  • Page 3 Before maintenance Step1) Separation of RIP from HC main unit. 1) Separate RIP should be done before start repairing - Now you can turn off HC main SW anytime you want without unexpected errors during repairing. 2) Remove a Power control cable to stop completely. Power control cable Step2) Cover the floor or carpet.
  • Page 4 Index For HC Printer Item 1 Paper is stained with ink Item 2 Image deformation Item 3 White Line (Cleaning method of Print Head) Item 4 Printed image is deformed diagonally Item 5 S04-307 Overflow Item 6 No ink Item 7 W99-315 Item 8 Paper jam...
  • Page 5 Paper is stained with ink Item 1-1 Case Papers are stained with ink on the subsequent prints after Print Head cleaning action. - Ink spill out to the transfer belt from Print Head, therefore the papers are stained. - This trouble likely occurs after Print Head cleaning action. - Misfire may occur instead of ink stain occasionally Cause of the problem (1) If the surface of SUS plate is dirty with remaining old ink, ink will spill out from Print Head along remaining ink.
  • Page 6 Reference Print Head condition after cleaning No problem Adjustment is required There some drips; they Clear becoming bigger. Print Head Print Head 30sec later After adjusting the parameter If there are many ink drips on the Print Head even if change parameter to “HARD”, it is necessary to replace ink reservoir or to clean up the Print Head again.
  • Page 7 Cause of the problem (4) There is a problem in the Print Head. - If there are some scratches on coating of surface of Print Head, ink will stick there after Print Head cleaning action and ink will spill out from Print Head. Solutions - Replace the Print Head.
  • Page 8 Edge of paper is stained with ink Item 1-2 Case Edge of paper is stained with ink. Cause of the problem (1) Due to curled paper or waved paper, edge of paper is stained. - If curled paper or waved paper is used for printing, the paper will touch the surface of Print Head slightly and the leading edge of the paper will be stained with ink.
  • Page 9 Cause of the problem (2) The gap between Print Head and the transfer belt is too far. - Ink mist, a minute particle of ink, may be sometimes generated from Print Head during printing. - Such ink mist drifts in the air and comes toward the transfer belt. - Most of them reach to the paper on the transfer belt so it is a problem.
  • Page 10 Center area of paper is stained with ink Item 1-3 Case The center of a paper is stained with ink for the duplex printing. Cause of the problem The center portion of the switchback roller is dirty with ink. Solutions - Wipe off ink from the center portion of the switchback roller.
  • Page 11 Image deformation in the direction of paper feeding Item 2-1 Case Image deformation in the direction of paper feeding such as image shrink or image shift - There is an image shrink partially in the direction of paper feeding. - Colors of image don't align. - Sometimes the edges of papers are stained with ink.
  • Page 12 Cause of the problem (2) Due to the paper condition, image shift occurs. - This trouble may occur due to the problem of paper. - A printing paper is transferred by registration roller and transfer belt, paper’s transfer speed by transfer belt may become slow due to the problem of paper.

  • Page 13: Transfer Belt

    Image shift in vertical direction of paper feeding Item 2-2 Case Image is not printed in the center position in the vertical direction of paper feeding. Cause of the problem (1) Transfer belt skew. - If transfer-belt skews, the print position is different between up side and reverse side of the paper. - When customer cleans the transfer-belt, the belt may go over from side-plate.

  • Page 14: White Line

    White Line Item 3-1 (Cleaning method of Print Head) Case Cleaning method of Print Head which has stain of SUS plate problem. (magenta or yellow Head) Solutions Use fresh HC ink and wipe-stick If the surface of the SUS plate is dirty with remaining old ink, ink will spill out from Print Head along the remaining ink.
  • Page 15 White Line Item 3-2 (Cleaning method of Print Head) Case Cleaning method of Print Head which has the mis-direction problem. Solutions [ In case of miss-direction ] - Ink ejects down from all piezo-nozzle of Print Head but it seems that ink goes down in irregular direction. - Use A and B cleaning fluid for Print Head cleaning.
  • Page 16 White Line Item 3-3 Phenomenon - “White line” occurs easily when beginning to use it in the morning. - “White line” occurs easily with the same color. - “White line” does not occur during a day after “Head maintenance” has been done. Cause of the problem (1) - When HC5500 wake-up 8 hours later, “Recovery Cleaning”...
  • Page 17 Printed image is deformed diagonally Item 4-1 Case The printing image is deformed in a series of papers. Solutions - Adjust spring pressure of registration roller. - Do not adjust the position of registration roller for printing image trouble, “Ghosts image” may occur and it is hard to restore the trouble.
  • Page 18 Case The printing image is deformed in a series of papers fed from multi-tray.( paper skew) Solutions - Confirm whether Pickup roller and Stripper pad are not worn out. - Confirm whether pressure of the pad is not too strong. - Adjust the elevator upper limit position at multi-tray.
  • Page 19 Insert a washer between the tray and rail to adjust the diagonal position of the tray. Print direction Ref D Image Rail Tray Washer Insert a washer Front side Print direction Image...
  • Page 20 S04-307 Overflow Item 5-1 (Ink flow from ID unit) Case Ink flow from ID unit. Ink flow from ID solenoid valve. Cause of the problem Float of ID unit malfunction Solutions Replace ID unit Overflow Ink bottle Valve Ink float does not work Reservoir Pressure pump Print Head...
  • Page 21 S04-307 Overflow Item 5-2 (Ink flow from reservoir) Case Ink sometimes flow from reservoir Solutions (1) Ink does not flow from reservoir to overflow tank when joint are unconnected. Ink flow from reservoir to overflow tank when only joint is connected. - Replace reservoir unit - Replace ORCNR-PCB.
  • Page 22 Case After ID UNIT or Print Head is exchanged, Ink flow from reservoir Cause of the problem - When ID unit or Print Head is replaced, air is in ID unit so much. - When much air is in ID unit or Print Head, ink flow to - If ink flow to reservoir, reservoir overflow.
  • Page 23 S04-307 Overflow Item 5-3 (Ink flow from Suction chamber to Overflow tank) Case Ink flow from Suction chamber to Overflow tank. Solutions - Check whether ink-hose which joint with Waste ink tank is twisted. - Clean old Ink in the ST tank. - Replace the ST tank.
  • Page 24 S04-307 Overflow Item 5-4 (Help information) Item 5-1 Ink bottle Valve From Maintenance Unit Reservoir From Ink bottle Pressure pump Print Head ST tank Overflow tank Waste Ink tank Item 5-2 Item 5-3...
  • Page 25 No ink (Y01-32x) Item 6-1 Case Y01-328 - This error will be displayed in the case that the sensor in the reservoir can not detect the presence of ink. - After setting ink cartridge, from 50 to 60 seconds later, this error is displayed again. Cause of the problem - Ink fuse solenoid valves which connect with reservoir can not open enough.
  • Page 26 [ Normal condition ] Cyan and magenta both normal Ink bottle Ink bottle Valve Detection in OR-CNR-PCB Close Open Reservoir Reservoir Sensor ON Sensor Valve close Sensor OFF Valve open [ Reservoir(valve) is broken ] Ink bottle Ink bottle Y01-328M display Valve Cannot Open! Detection in OR-CNR-PCB...
  • Page 27 [ PCB is broken Overflow Ink bottle Open! Overflow! Detection in OR-CNR-PCB Sensor OFF (Can not ON) Valve OPEN Not stop Sensor Reservoir PCB detection is not correct (Wire in the PCB break off) [ PCB is broken Ink bottle W99-315M display Close! Detection in OR-CNR-PCB...
  • Page 28 No ink (Y01-32x) Item 6-2 Case Y01-329 - After set ink cartridge, an error is displayed soon. Solutions - Do Hyper Head cleaning(SE mode 5.5.4.x) of problem color, then confirm whether ink does not soak from other-color Print Head - If ink soaks from other-color Print Head, replace reservoir of problem-color.
  • Page 29 W99-315 (ID unit low liquid level) Item 7-1 Cause of the problem - If the “ID valve” can not open enough, air can not eject from ID unit. - If air can not eject enough from the ID unit, ink can not flow from Reservoir to ID unit. - When the ID valve does not work correctly, W99-315 error occurs frequently.
  • Page 30 Paper jam in duplex area Item 8-1 Phenomenon Paper jam occurs only duplex printing Solutions - You should check many points when paper jam occurs in duplex area. - Trouble area and jam area may be deferent because of the route of duplex (Ref.
  • Page 31 Paper jam from multi-tray Item 8-2 First step Confirm whether Pickup roller and Stripper pad are not worn out. Solutions [Paper jam occurs at previous section of first paper feed] (Paper jam looks like bellow) - Confirm whether one-way clutch moves smoothly. (Pickup roller side) - Confirm whether Stripper pad are not worn out.
  • Page 32 Paper jam with postcard Item 8-3 Cause of the problem - “Postcard for inkjet” curls easily when leaving in dry room. - If postcards have any curl, paper jam or Image deformation occurs easily. Solutions - If you reform postcard, it is easy when putting it near the humidifier. Postcard - The direction of curl may be changeable when pushing center of postcard by the finger.
  • Page 33 S03-243 (Belt platen operation error) Item 9-1 Phenomenon The vacuum positioning sensor fails to activite when the belt platen operates. Cause of the problem - If the lift gear unit clutch slips, the elevating mechanism can not move up the transfer unit in time. - The error occurs easily on “HC5500 arm type model”.
  • Page 34 Disordered paper stacking at paper ejection area Item 10-1 Solutions [ In the case of the Auto Paper receiving tray ] - Mend the end fence cushion if it is bent. - Mend the angle of side fence if it is not suitable condition. - Adjust the wing position of exit unit.
  • Page 35 X02-210 (Paper jam at main paper transfer section) Item 11-1 Case Error X02-210 occurs in case of paper feeding from multi-paper feed tray. Detection of error - Paper-end pass is delay at registration sensor. - The trailing edge of paper does not pass the registration sensor within the specified interval based on the belt encoder pulse count.
  • Page 36 Duplex unit cannot set smoothly Item 12-1 Cause of the problem - The lock shaft of the front side of duplex unit is out of position. - The lock plate cannot move smoothly. Lock plate - The screws mounting the guide shaft of the rear side of duplex unit are loosened. Solutions - Check the movement of lock plate is smooth.
  • Page 37 S01-204 (Transfer belt unit sensor error) Item13-1 Cause of the problem - MOTOR DRV PCB is broken. - “Belt encoder sensor” can not work correctly if the sensor soaks with ink. - If the MOTOR DRV PCB is pushed by wire harness or rear cover, the PCB is broken easily. Solutions - Replace MOTOR DRV PCB.
  • Page 38 TR: 0031 error message (S04-300) Item 14-1 Phenomenon - This error is displayed that when “BP-unit” is moving up, “Ink-pan position sensor” has left from home-position. Cause of the problem (1) - If the plate of position sensor is deformed, it has left from the sensor easily. Plate of position sensor - The sensor plate does not cut the light path of the sensor Solutions...
  • Page 39 S99-018 021 , S99-066 069 (Head drive error) Item 15-1 Cause of the problem - This error occurs easily when rotation of transfer-belt is not stable. - Please confirm it according to the following. - If the reverse surface of transfer belt is dirty with ink, S99-06x error occurs easily. S99-018 S99-066: “Black color”...
  • Page 40 S98-320 (Head voltage error) Item 16-1 Cause of the problem - S98-320 error is displayed when short circuit occurs in print head or HDR-PCB - Print head number is displayed after this S98-320 error usually. Example: S98-320 K1 , S98-320 C1 - Color of the damaged head is accurate, but print head number is not accurate.
  • Page 41 R98-142 For HS2000 (Scanner memory error) Item 17-1 Cause of the problem - R98-142 error occurs when data is broken in EEPROM at optional scanner. - If the error displayed on touch panel, please reset the data by following method. Solutions 1) Run SE mode for HS2000 on the touch panel.
  • Page 42 Efficient procedure for installing machines Item 18-1 (1) Unpack and assemble HC finisher or Paper receiving tray or HC stacker. (2) Unpack and assemble HC printer. (3) Unpack the Controller. (4) Connect HC finisher and Controller with HC printer and download the firmware program to the machines. (5) After finish sending the firmware program into HC controller will shut down automatically.
  • Page 43 Initialization Procedure Item 19-1 Initialization procedure of IS700C is different from other controllers as follows. Therefore please do not mix up these procedures. [ For IS700C series ] Initialization of network setting, scanner setting and touch panel calibration setting Back of controller Keep pressing the RESET switch until there is a beep sound once.
  • Page 44 Check point in periodical maintenance Item 20-1 - Clean the rollers. - Clean the sensors. - Clean the side registration unit (CCD unit). - Confirm whether Pickup rollers and Stripper pad are not worn out. - Confirm whether there is no miss fire or miss direction by SE mode 9.1.
  • Page 45 Image adjustment There are three ways to adjust 4 colors image position as follows. 1) Image adjustment with scanner and PC 2) Manual image adjustment with PC 3) Temporary image adjustment on HC5500 After replace Print Head, it is usually necessary to adjust image position. If you know how to use “Temporary image adjustment”, it is needless to bring PC and scanner to your customer.
  • Page 46 Temporary image adjustment method (manual adjustment) Item 21-1 [ B2B image adjustment ] This function is available on “HC5500 firmware Ver2.02” or later. In addition, controller veision is required the following version or later. HC3R-5000; Ver1.30 PS7R-9000; Ver3.30 [ B2B image adjustment ] - Two 150 dpi Print Head compose a 300 dpi Print Head.
  • Page 47 Temporary image adjustment method (manual adjustment) Item 21-2 [ Vertical image adjustment ] This function is available on “HC5500 firmware Ver2.02” or later. In addition, controller veision is required the following version or later. HC3R-5000; Ver1.30 PS7R-9000; Ver3.30 [ Vertical image adjustment ] Point Check here SE mode 5.6.9...
  • Page 48 Temporary image adjustment method (manual adjustment) Item 21-3 [ Over lap of Head adjustment ] This function is available on “HC5500 firmware Ver2.02” or later. In addition, controller veision is required the following version or later. HC3R-5000; Ver1.30 PS7R-9000; Ver3.30 [ Over lap of Head adjustment ] Point - Over-Lap is increased when input numerical value of minus.
  • Page 49 HC Finisher maintenance - SE mode of HC finisher is in menu 8-10(Finisher test). - This menu is displayed when HC finisher is connected with printer. - If you changed setting of HC finisher by SE mode, it is necessary to restart printer to reflect setting. - Value of setting is memorized on Finisher control PCB.
  • Page 50 Stapling papers which are aligned not properly Item 22-1 (in stack tray) Cause of the problem - Confirm whether Sub-paddle or Main-paddle has not been worn out. - Confirm whether Sub-paddle is low position when stacked papers in stack-tray are less than 50 sheets. (Ref-A) - Confirm whether Sub-paddle is lowered by Paddle clutch for every paper.
  • Page 51 (Ref-B) Sub-paddle Paddle clutch Up position Down position Up and down every If Sub-paddle does not move up and down properly, contact with a printout and paper jam occurs easily. Confirm whether paddle clutch and Sub-paddle home sensor work properly. In addition If Sub-paddle does not move smoothly (does not stop at the same position every time), leading paper into tamper area is prevented by Sub-paddle.
  • Page 52 X19-711, 712 (Finisher eject sensor ON jam) Item 23-1 Solutions A paper reaches to eject sensor - Check whether wire harness of the eject sensor does not have some damages Eject sensor - Replace the wire harness of the eject sensor Wire harness Cut by repeated movement A paper does not reach to eject sensor...
  • Page 53 Paper Jam at Finisher Transfer Unit Item 24-1 Cause of the problem - If one-way pulley slips, a paper does not transfer by belt in time. - If transportation of paper is not smooth, paper jam error sometimes occurs in the HC finisher. Solutions - Replace One-way pulley and transfer roller.
  • Page 54 IS700C controller...
  • Page 55 Calibrating the touch panel display for IS700C Item 25-1 - It is required to calibrate the touch panel display if the touch panel does not respond or response is not good. - In PS7R model, there is a pointer on the display, but in IS700C model, there is not a pointer on it. - Therefore you can not confirm if the touch panel display works normally.
  • Page 56 This operation is to be displayed the text input area on the touch panel after touch the “Login” input area on the start menu of IS700C. Case It is ordered by RISO Console Input “Admin” Select RIP-RIP details Except a check of “user list at login”...
  • Page 57 Step2 : Startup procedure for Service mode on Touch-panel of IS700C It is needed to change the screen setting on “Step 1” to display the text entry screen as below. “The Text input area” is displayed after touch the “Login” input area on the start menu of IS700C.
  • Page 58 Upgrading procedure of IS700C (Firmware) Item 27-1 1. Copy the program file on the CD to USB memory. File Name: upgrxxx.ps 2. Plug the USB memory to USB port on IS700C and turn ON the IS700C by pressing the power button on the unit. *Make sure not to turn OFF the power until the firmware upgrading is completed.
  • Page 59 5. Every time “upgrade done file” is produced to the USB memory after download the program. Case1) When you upgrade firmware in the USB memory with new one, it is necessary to delete two files both “upgr file” and “upgrade done file” before copy new program file. Case2) When you update firmware continually by using same USB memory, it is necessary to delete “upgrade done file”...
  • Page 60 Step2: Remove IS700C Drivers in “Print Server Properties” (File – Server Properties – drivers) Server Properties Remove IS700C Drivers Step3: Uninstall IS700C utilities. (All Programs – RISO – RISO IS700C – Uninstall) Select “Uninstall” Install Install IS700C Client Software(Printer Driver) with CD-ROM.
  • Page 61 Memo...
  • Page 62 Memo...
  • Page 64 HC Series Troubleshooting (Rev.1.6) Published February 2008 Overseas Technical Department RISO KAGAKU CORPORATION...

This manual is also suitable for:

Hc5500Hc5000