Dr056 - Resolve Module Communication - Dell PowerVault ML6000 Maintenance Manual
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- Reference manual (156 pages) ,
- Getting started manual (134 pages) ,
- User manual (122 pages)
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4
You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
DR056 - Resolve Module Communication
This DR provides customer resolution steps for
Problem: The library has encountered an error when trying to communicate with its modules.
1
Turn off the library.
2
Remove both the top and bottom terminators and carefully inspect them for bent pins. If any are found,
contact Service for replacement.
3
Remove all module-to-module connectors and carefully inspect them for bent pins. If any are found,
contact Service for replacements.
4
If no bent pins are found on any of these parts, contact Service for further assistance.
5
You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
DR057 - Resolve Noisy Fibre Channel Link
This DR provides customer resolution steps for
Problem: The FC I/O blade has detected excessive noise on a specific Fibre Channel port. This includes,
but is not limited to, abnormal communication retries and data errors.
1
Ensure that the fiber cables are properly connected to both the host and the FC I/O blade.
2
Check the fiber cable for any damage or debris in the connectors.
3
Reset the port on the FC I/O blade via the local or remote user interface.
4
If the problem still persists, contact Service for further assistance in resolving the issue.
5
You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
DR058 - Resolve Data Path Failure
This DR provides customer resolution steps for
Problem: The FC I/O blade has detected a communication error with the target drive. The drive does not
respond to commands and may no longer be connected.
1
Ensure that the fiber cables are properly connected to both the FC I/O blade and the drive.
2
Check the fiber cable for any damage or debris in the connectors.
3
Reset the port on the FC I/O blade via the local or remote user interface.
PowerVault ML6000 Maintenance Guide
T096
on page 297.
T097
on page 298.
T098
on page 299.
393
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