Dr076 - Resolve Get Failure - Dell PowerVault ML6000 Maintenance Manual

1 Review the ticket details and the Installation & Verification Test logs to determine which library
component failed.
2 Check if any new tickets have been generated against this component. If so, contact Service for further
assistance in resolving this issue.
3 Monitor the library for any further problems with this component. If no further tickets are generated, the
library can continue to be used normally.
4 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.

DR076 - Resolve Get Failure

This DR provides customer resolution steps for
Problem: The library robot has failed during a move media, while trying to get a tape cartridge. Operations
can continue, but the tape cartridge should be manually removed.
1 Open the library main access door and inspect the picker assembly for damaged fingers or any other
obstruction. If found, remove the obstruction, or contact Service for picker assembly replacement.
2 View the ticket details for the tape cartridge location. Inspect the tape cartridge and slot for any damage
that may cause the tape cartridge to get stuck in the slot. If the tape cartridge is damaged, replace the
tape cartridge with a good one. If the slot is somehow damaged, contact Service for replacement.
3 If the tape cartridge is located in a drive, inspect the drive for any damage that would prevent tape
cartridge ejection. If found, contact Service for drive replacement.
4 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
DR077 - Resolve Invalid Cleaning Tape
This DR provides customer resolution steps for
Problem: The library detected that a non-cleaning tape was used to clean a drive.
1 Using the barcode listed in the ticket details, locate the tape cartridge in the library.
2 If the tape cartridge is configured for automatic library-initiated cleaning operations, consult your user
guide to export a cleaning tape from the library and import a valid cleaning cartridge for future use.
3 If the cleaning tape was configured for application use, consult your user's guide to export the tape
cartridge and import a valid cleaning tape for future use.
4 If a manual drive cleaning was performed, replace the tape cartridge with a valid cleaning tape and
repeat the drive cleaning operation.
5 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
400
T079 on page 278.
T090 on page 292.
Troubleshooting the Tape Library