Page 1 Dell™ PowerVault™ ML6000 Maintenance Guide w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
Page 2 Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Page 3: Table Of Contents
About the IVT Log ............. . 18 PowerVault ML6000 Maintenance Guide...
Page 4 Viewing the Last Summary Log ........... . 18 Viewing the Last Detailed Log .
Page 5 Preparing the Library ............181 PowerVault ML6000 Maintenance Guide...
Page 6 Removing the Cable Spool ............184 Replacing the Cable Spool .
Page 7 T100 ............... 301 PowerVault ML6000 Maintenance Guide...
Page 8 T101 ............... 302 T102 .
Page 9 DR021 - Contact Dell Service ........
Page 10 DR050 - Resolve Invalid Tape Location] ..........390 DR051 - Resolve Library SN Label Detection .
Page 11 Tape Drive, Front............. . 451 PowerVault ML6000 Maintenance Guide...
Page 12 Tape Drive, Rear ............. . 452 Rack-mount Kit Accessories .
Page 13 Table 19 Rack Ear Kit Contents ........... . 454 PowerVault ML6000 Maintenance Guide...
Page 14 Tables...
Page 15 Figure 24 5U Control Module Fiducial Location ........191 PowerVault ML6000 Maintenance Guide...
Page 16 Figure 25 9U Expansion Module Fiducial Location ........191 Figure 26 5U Control Module Column Location .
Page 17 Figure 67 Library Power System ..........467 PowerVault ML6000 Maintenance Guide...
Page 18 xviii Figures...
Page 19: About This Guide And Your Product
All PowerVault ML6000 libraries consist of one 5U Library Control Module and can include one or two 9U Expansion Modules to a maximum rack height of 41U. All libraries must be rack-mounted.
Page 20: Explanation Of Symbols And Notes
WARNING FOLLOWING DOCUMENTS: Servers and Storage Systems Safety, Environmental, and Regulatory Information; Servers and Storage Systems Warranty and Support Information; and the Dell Software License Agreement. KEEP THE DOCUMENTS FOR FUTURE REFERENCE. Explanation of Symbols and Notes The following symbols appear throughout this document to highlight important information.
Page 21: Common Service Procedures
Minimum Installation Requirements The advanced technologies of the ML6000 tape library make backup configuration and management simpler than ever. However, as with all technologies, a certain level of expertise is required for maximum success in deployment. PowerVault ML6000 Maintenance Guide...
Page 22 Please note that deploying the ML6000 tape library into a Storage Area Network (SAN) environment can increase complexity, and may require much deeper expertise for success to be assured. Dell recommends that maintenance of the ML6000 only be performed by someone with substantial experience maintaining systems in a SAN environment.
Page 23: Connecting To The Service Port
When you have an IP address, open a Web browser. Supported browsers include Microsoft Internet Explorer version 6.0 and above, and Firefox version 1.0.6 and above. Access IP address 10.10.10.1. The library login page opens and is ready for you to log in. PowerVault ML6000 Maintenance Guide...
Page 24: Logging In With Service Privileges
Remote Service User, is configured only from the operator panel using Tools > System Settings. See the Dell PowerVault ML6000 User’s Guide for more information about disabling the remote service user. You can always log on with service privileges using the operator panel, even when remote service user access is disabled.
Page 25: Table 1 Service Menu Vs. Web Client Diagnostics Menu
Fast R/W Test—Reads and writes two wraps worth of data in each of the tape’s four data sections. For this test, insert a scratch data cartridge in the top I/E station slot. During the test, the drive overwrites the data on the cartridge. PowerVault ML6000 Maintenance Guide...
Page 26: Running Ekm Path Diagnostics
• Media Test—Since media damage usually comes from the tape edges, this test reads and writes two wraps worth of data on each of the two outside data bands on both edges of the tape for the entire length of the tape. For this test, insert the suspect cartridge in the top I/E station slot.
Page 27: Differences Between Manual And Automatic Ekm Path Diagnostics
Service users can log on to the Web clientWeb client using the Service logon ID and password and then select . Admin users must enter the Diagnostics menu and then Tools > Diagnostics select EKM > EKM Path Diagnostics PowerVault ML6000 Maintenance Guide...
Page 28: Using Automatic Ekm Path Diagnostics
• Select Setup > Encryption > System Configuration Setup > Encryption > Partition Configuration and click the link that says “Click here to run EKM Path Diagnostics.” Note that performing this action takes the partition in which the selected tape drive resides offline. When the test completes, the partition automatically comes back online.
Page 29: Resetting The Admin Password
E-mail accounts must be configured using the Web client before a Note snapshot can be e-mailed. To configure the e-mail account, select Setup > Notifications > E-mail Configuration. For further details, see the online help or the Dell PowerVault ML6000 Tape Library User’s Guide. PowerVault ML6000 Maintenance Guide...
Page 30: Downloading A Capture Snapshot
Using the Web client or the operator panel, select Tools > Capture Snapshot. The Capture Snapshot window appears. If using the Web client, select Send the file to an e-mail account. If the library e-mail account is not configured, an error message appears. See the ML6000 User’s Guide for more information on setting up the library e-mail account.
Page 31: Saving The Configuration
410G or later. If a customer needs to restore a configuration created with firmware earlier than 410G, they are directed to contact Dell Support for assistance. The Save/Restore Configuration operation is available only on the Web client. As mentioned in the last section, the path to open the appropriate screen is: •...
Page 32: Taking Partitions Offline
For each partition that you want to take online, click Online. Click Apply. Taking Partitions Offline Taking a library/partition offline makes it inaccessible to host applications from the SAN. Using the library’s operator panel or the remote Web client, select Operations > Change Partition Mode.
Page 33: Powering Off The Library
I/E station door. Unlocking a Push-Button Lock Required tools: small pencil-shaped object, less than 0.25-inch in diameter The process for manually unlocking an I/E station door includes the following steps: PowerVault ML6000 Maintenance Guide...
Page 34: Unlocking A Screw Lock
Standing in front of the library, look for the access hole located near the bottom of the I/E station door of the 5U Library Control Module or 9U Library Expansion Module. Insert a pencil-shaped object into the access hole and push inward. You will hear a click when the door unlocks.
Page 35: Running The Ivt
IVT log after running the IVT. To configure the e-mail account, select Setup > Notifications > E-mail Configuration. For further details, see the online help or the Dell PowerVault ML6000 Tape Library User’s Guide. Log on to the library, using the operator panel, as an administrator or service user.
Page 36: About The Ivt Log
About the IVT Log A new IVT Log is created each time you run IVT. The log reports detailed information about library readiness and indicates where specific marginal conditions and failures are located in the library subsystems, if there are any. As outlined below, you can view a summary or detailed version of a log following an IVT run.
Page 37: Stopping Library Demo
This operation is available to service users using the service login and password, and also to administrators using the admin login and password. Using the library’s operator panel, select Tools > Factory Defaults. You can also use the Web client by selecting Tools > Reset Factory Defaults. PowerVault ML6000 Maintenance Guide...
Page 38: Deleting All Library Partitions
Library users logged on with Service privileges have access to the Advanced Reporting functions, even if these functions are not licensed on the library. For complete instructions on how to use Advanced Reporting, see the Dell PowerVault ML6000 User’s Guide. Common Service Procedures...
Page 39: Library Installation And Cru Replacement
Replacing a 9U Expansion Module • Removing and Replacing the Library Control Blade and LCB Compact Flash Card • Adding, Removing, and Replacing Power Supplies • Using the Rack-mount Kit to Install a Library in a Rack PowerVault ML6000 Maintenance Guide...
Page 40: Cabling The Library
• Adding, Removing, and Replacing Tape Drives • Adding, Removing, and Replacing FC I/O Blades • Adding, Removing, and Replacing the FC I/O Fan Blade • Preparing the Library for Moving or Shipping ALL LIBRARIES TALLER THAN 14U MUST BE INSTALLED IN A RACK WARNING HAVING A MAIN PROTECTIVE EARTHING (GROUNDING) TERMINAL, AND POWER MUST BE SUPPLIED VIA AN INDUSTRIAL PLUG AND...
Page 41: Figure 1 Ibm Lto-5 Single Port Fibre Channel Tape Drive
Fibre Channel port - use this port Figure 2 IBM LTO-5 Dual Port SAS Tape Drive SAS port 1 - use this port SAS port 2 - do not use Ethernet port - do not use PowerVault ML6000 Maintenance Guide...
Page 42: Cabling Libraries With Scsi Tape Drives
Cabling Libraries with SCSI Tape Drives Use this procedure, along with Figure 3 Figure 4 on page 25, if you are installing a library that includes SCSI tape drives: ALL LIBRARIES TALLER THAN 14U MUST BE INSTALLED IN A RACK WARNING HAVING A MAIN PROTECTIVE EARTHING (GROUNDING) TERMINAL, AND POWER MUST BE SUPPLIED VIA AN INDUSTRIAL PLUG AND...
Page 43: Figure 4 Multi-Module Scsi Cabling
To connect one tape drive per SCSI bus: a. Use a SCSI cable to connect the bottom port of the tape drive to your host. b. Use a SCSI terminator to terminate the top port of the tape drive. PowerVault ML6000 Maintenance Guide...
Page 44: Figure 5 Cabling One Or Two Tape Drives Per Scsi Bus
To connect two tape drives per SCSI bus: a. Connect one end of the SCSI cable to the top SCSI port of the bottom tape drive. Then connect the other end of the cable to the bottom SCSI port of the tape drive above. The SCSI cable connecting the two tape drives should be at least 30 cm in length.
Page 45: Cabling Libraries With Sas Tape Drives
Each SAS tape drive should be connected directly to the host using one SAS cable. The LTO-4 and LTO-5 SAS tape drives in the Dell PowerVault ML6000 library use the SFF-8088 type SAS connector. The connector needed on the host end of the cable depends on the type of Host Bus Adapter (HBA) being used.
Page 46: Figure 6 Stand-Alone 5U Library Control Module Sas Cabling
Use this procedure, along with Figure 6 Figure 7 on page 29, to connect SAS cables directly to the host. ALL LIBRARIES TALLER THAN 14U MUST BE INSTALLED IN A RACK WARNING HAVING A MAIN PROTECTIVE EARTHING (GROUNDING) TERMINAL, AND POWER MUST BE SUPPLIED VIA AN INDUSTRIAL PLUG AND SOCKET-OUTLET AND/OR AN APPLIANCE COUPLER COMPLYING WITH IEC 60309 (OR AN EQUIVALENT NATIONAL STANDARD) AND HAVING A PROTECTIVE EARTH (GROUND) CONDUCTOR WITH A...
Page 47: Figure 7 Multi-Module Sas Cabling
If your library configuration consists of a single module, place module terminators in the module’s top and bottom module terminator connectors. The module terminator is not the same as a SCSI terminator. Using a CAUTION SCSI terminator instead of a module terminator will damage the library. PowerVault ML6000 Maintenance Guide...
Page 48 If the library consists of more than one module, connect the modules together as follows: The module terminator is not the same as a SCSI terminator. Using a CAUTION SCSI terminator instead of a module terminator will damage the library. a.
Page 49: Cabling Libraries With Fibre Channel Tape Drives Connected Directly To A Host Or Switch
FC tape drives that are connected directly to a host. Figure 8 Stand-Alone 5U Library Control Module Fibre Channel Cabling Ethernet cable to customer Power cord network Fibre cable to host GB Ethernet port Library control blade (LCB) Power supply Module terminators Rear power switch PowerVault ML6000 Maintenance Guide...
Page 50: Figure 9 Multi-Module Fibre Channel Cabling
Figure 9 Multi-Module Fibre Channel Cabling Ethernet cable to customer Power cords network Fibre cables to host GB Ethernet port Module terminators Power supplies Library control blade (LCB) Rear power switches Module-to-module cable ALL LIBRARIES TALLER THAN 14U MUST BE INSTALLED IN A RACK WARNING HAVING A MAIN PROTECTIVE EARTHING (GROUNDING) TERMINAL, AND POWER MUST BE SUPPLIED VIA AN INDUSTRIAL PLUG AND...
Page 51 Turn on the front power switch. c. Power up the host system. Verify communication with all devices on the bus. Configure the library using the commands on the operator panel. For configuration information, see “Configuring Your Library” in the User’s Guide. PowerVault ML6000 Maintenance Guide...
Page 52: Cabling Libraries With Fibre Channel Tape Drives Connected To Fibre Channel I/O Blades
Cabling Libraries with Fibre Channel Tape Drives Connected to Fibre Channel I/O Blades These instructions explain how to install the FC cables that connect the FC drives to the FC I/O blades. The FC I/O blades support connections to LTO-3 and LTO-4 drives. For information on installing FC I/O blades, see Adding, Removing, and Replacing FC I/O Blades on page 130.
Page 53: Figure 10 Fc I/O Blade
Initiator ports 3 – 6 to drives LEDs (blue, amber, green) Use the following procedure, along with Figure 11, if you are installing a library that includes FC tape drives that are connected to FC I/O blades. PowerVault ML6000 Maintenance Guide...
Page 54: Figure 11 Fc With I/O Blade Cabling
Figure 11 FC With I/O Blade Cabling Library control blade (LCB) FC cable to tape drive GB Ethernet port Module terminator Power supplies FC cable to host Power cords Module-to-module cable Ethernet cables from LCB to 10 Ethernet cable to customer expansion module (one per FC I/O network blade)
Page 55 Repeat the above steps for each FC drive you want to connect to the I/O blade. Do not connect any of these FC cables to ports 1 or 2 on the FC I/O blade. Connect the host(s) to ports 1 and/or 2 on the FC I/O blade. PowerVault ML6000 Maintenance Guide...
Page 56: Recommended Library Cabling For Fc I/O Blades
Install the module terminators. The module terminator is not the same as a SCSI terminator. Using a CAUTION SCSI terminator instead of a module terminator will damage the library. a. Using the module terminators, terminate the top and bottom modules in the library stack. Install one module terminator in the top terminator connector on the topmost module and one in the bottom terminator connector on the bottommost module.
Page 57: Table 2 Recommended Fibre Channel Cabling With I/O Blades In Maximum Capacity Library
[-1,4] [-1,2] Port 6 [-2,-1] [-2,-2] Port 3 [-2,-2] [-2,-2] Port 4 [-2,-3] [-2,-2] Port 5 [-2,-4] [-2,-2] Port 6 [-3,1] [-3,2] Port 3 [-3,2] [-3,2] Port 4 [-3,3] [-3,2] Port 5 [-3,4] [-3,2] Port 6 PowerVault ML6000 Maintenance Guide...
Page 58: Cable Management Guidelines
Cable Management Guidelines As the library expands to support larger configurations, it is important to restrain and organize cables and power cords on the rear of the library. Doing so ensures that the rear of the library remains accessible and reduces the possibility that cables become damaged.
Page 59: Managing Power Cords
Power cord management is important especially for the larger, expanded library configurations. An ML6030 CM plus two PowerVault ML6000 9U Expansion Modules with redundant power, the maximum configuration, may contain as many as 10 power supply units with 10 power cords to manage.
Page 60: Figure 12 Power Cord Management
The power cord is now secured to the 9U Expansion Module. Repeat these steps to secure other power cords, if necessary. Bundle adjacent power cords together using the same hook-and-loop fastener. Once complete, power cord management for an ML6030 CM plus two PowerVault ML6000 9U Expansion Modules should look similar to Figure 12 below.
Page 61: Managing Ethernet Cables
Managing Ethernet Cables A Dell PowerVault ML6000 library with FC I/O blades uses external Ethernet cables on the rear of the library to provide connectivity between the LCB in the 5U Control Module and a 9U Expansion Module. The upper and lower FC I/O blade bays within a 9U Expansion Module each have a corresponding Ethernet port on the back of the module.
Page 62: Figure 13 Ethernet Cable Management
The Ethernet cable is now secured to the 9U Expansion Module. Repeat these steps to secure other Ethernet cables, if necessary. Once complete, the Ethernet cabling for a an ML6030 Control Module plus two PowerVault ML6000 9U Expansion Modules containing four I/O blades should appear similar to the illustration below.
Page 63: Figure 14 Cable Management, All Cables, Fc I/O Blades Installed
Figure 14 shows how a 41U library with FC I/O blades would appear with power, Ethernet, and fibre cables installed and managed according to these guidelines. Figure 14 Cable Management, All Cables, FC I/O Blades Installed PowerVault ML6000 Maintenance Guide...
Page 64: Installing A Stand-Alone 5U Library Control Module
Installing a Stand-Alone 5U Library Control Module Required tools: None Use this procedure to install a 5U library configuration: Prepare the rack to hold modules, if you plan to install your library in a rack. See Using the Rack-mount Kit to Install a Library in a Rack on page 108 for instructions on installing a rack-mount kit.
Page 65: Installing A New Multi-Module Library Configuration
HAVING A PROTECTIVE EARTH (GROUND) CONDUCTOR WITH A CROSS SECTIONAL AREA OF AT LEAST 1.5 MM (14 AWG). TO ENSURE PROPER AIRFLOW AND ACCESS SPACE, ALLOW 60 CM (24 INCHES) IN THE FRONT AND BACK OF THE LIBRARY. PowerVault ML6000 Maintenance Guide...
Page 66: Preparing To Install A Multi-Module Library
Preparing to Install a Multi-Module Library Required tools: • Phillips #2 screwdriver, for removing and replacing the top cover plate • T10 TORX screwdriver, for removing and replacing the bottom cover plate Prepare the rack to hold modules, if you plan to install your library in a rack. See Using the Rack-mount Kit to Install a Library in a Rack on page 108 for instructions on installing a rack-mount kit.
Page 67 Model 2 tab Model 1 tab Parking tab in “parked” position. Note that your parking tab may look different from the picture. PowerVault ML6000 Maintenance Guide...
Page 68: Figure 15 Cover Plate With Y-Home Flag
Remove and replace the cover plates, if appropriate. When removing the cover plate, ensure that you do not remove the y-home flag screw, as shown in Figure Before removing the 5U Library Control Module’s bottom cover plate, CAUTION the robot assembly must be parked as described in Step 4 on page Figure 15...
Page 69: Table 4 Cover Plate Location
5U Library NEW 9U NEW 9U NEW 9U 9U Expansion Control Module Expansion Expansion Expansion Module Module* Module* Module* cover plate cover plate cover plate cover plate cover plate * Recommended location for adding an expansion module. PowerVault ML6000 Maintenance Guide...
Page 70: Installing The 9U Expansion Module
Installing the 9U Expansion Module Open the 9U Expansion Module’s access door and raise the guide pin by pulling it up and turning it slightly, as if it were a screw. Otherwise, the guide pin may scratch the front doors of the module on which you are stacking.
Page 71 If stacking the 9U Expansion Module on top of another module, engage the Y-rails of the new module in your library configuration. Ensure that the Y-rails are properly aligned and the thumbscrews are tightened. Front Y-rail Y-rail (this end up) Rear Y-rail Squeeze here to release PowerVault ML6000 Maintenance Guide...
Page 72 a. From the front of the library, open the I/E station and access doors of the 9U Expansion Module. Squeeze the handle of the Y-rail release mechanism, lift it out of its locked position, and slide it downward as far as it will go. b.
Page 73: Installing The 5U Library Control Module
(Model 1 parking tab: swivel the parking tab away from you; Model 2 parking tab: move in a clockwise direction). When replaced correctly, the parking tab will not accidentally swivel into the path of the robot. PowerVault ML6000 Maintenance Guide...
Page 74: Adding 9U Expansion Modules To An Existing Library
c. Gently release the robot assembly. It will lower to the bottom module of the library. Model 2 tab Model 1 tab Close the library’s I/E station and access doors. Add the tape drives to the modules. For details, see Adding, Removing, and Replacing Tape Drives page 127.
Page 75 5U or 14U configuration to a larger configuration. The latest firmware can be found on the Dell Support Website. For the Dell Support Website address, see Contacting Dell. See the library Users Guide for more information.
Page 76 ALL LIBRARIES TALLER THAN 14U MUST BE INSTALLED IN A RACK WARNING HAVING A MAIN PROTECTIVE EARTHING (GROUNDING) TERMINAL, AND POWER MUST BE SUPPLIED VIA AN INDUSTRIAL PLUG AND SOCKET-OUTLET AND/OR AN APPLIANCE COUPLER COMPLYING WITH IEC 60309 (OR AN EQUIVALENT NATIONAL STANDARD) AND HAVING A PROTECTIVE EARTH (GROUND) CONDUCTOR WITH A CROSS SECTIONAL AREA OF AT LEAST 1.5 MM (14 AWG).
Page 77: Preparing To Install An Additional 9U Expansion Module
Upgrade the library firmware to a level that can support the number of modules you are adding. For information on updating firmware, see the Dell PowerVault ML6000 Tape Library User’s Guide. If you have a partition that spans modules, and you plan to add the new 9U Library Expansion Module between those modules, you must delete the partition before adding the new module.
Page 78: Unstacking The Existing Modules
c. After raising the robot assembly to the approximate middle of the 5U Library Control Module, hold it in place with one hand, and using your other hand, move the parking tab to the "parked" position (Model 1 parking tab: swivel toward you; Model 2 parking tab: move in a counter- clockwise direction).
Page 79 Squeeze the handle of the Y-rail release mechanism, lift it, and release it so that it locks into place. The rear Y-rail is impossible to lift up with the tape drives installed. Note Front Y-rail Y-rail (this end up) Rear Y-rail Squeeze here to release PowerVault ML6000 Maintenance Guide...
Page 80 Remove the rack ears that fasten the module to the rack. Loosen the thumbscrews located at the base of the front and rear of the module. Thumbscrews (behind doors) Library Installation and CRU Replacement...
Page 81 Otherwise, the guide pin may scratch the front doors of the module beneath it. Guide pin Thumbscrew From the front of the library, slide the entire module toward you and lift it off of the module below it. Repeat these steps for each module that you need to remove. PowerVault ML6000 Maintenance Guide...
Page 82: Installing The New 9U Expansion Module
Installing the New 9U Expansion Module Prepare the rack to hold modules, if you plan to install your library in a rack. See Using the Rack-mount Kit to Install a Library in a Rack on page 108 for instructions on installing a rack-mount kit. Remove and replace the cover plates, if appropriate.
Page 83 Then lower the module’s guide pin (located at the base of the front of the module) by turning it and pushing it down. Tighten all thumbscrews located at the base of the front and back of the modules. Fasten the module to the rack with rack ears. PowerVault ML6000 Maintenance Guide...
Page 84 Engage the Y-rails of the new module in your library configuration. Ensure that the Y-rails are properly aligned and the thumbscrews are tightened. Front Y-rail Y-rail (this end up) Rear Y-rail Squeeze here to release a. From the front of the library, open the I/E station and access doors of the 9U Expansion Module. b.
Page 85 Y-rails on both the front and back of the library. If a gap exists, the library cannot mechanically initialize. Y-rail in unlocked, functional position Repeat these steps for each module you need to re-install in the library configuration. PowerVault ML6000 Maintenance Guide...
Page 86: Preparing To Use The Library
Preparing to Use the Library Replace the tape blockers (if required) in the bottom row of the lowest module of the library. The tape blockers block slots in the bottom two rows of the library. You can insert the tape blockers through the open access door.
Page 87 12 Open the host application and reinventory to synchronize its logical inventory with the physical inventory of the library. Due to the way the library logically addresses its tape drives and slots internally (see Understanding Logical Element Addressing on page 543), adding an expansion module will change the PowerVault ML6000 Maintenance Guide...
Page 88: Preparing To Remove Or Replace A Module
element addresses, and this can affect proper communication to a controlling host. Because of this, you must refresh the configuration of any backup application that manages the library to reflect the adjusted positions. In addition, you may need to reboot the host server(s) or rescan the bus to detect the changes.
Page 89: Figure 16 Library Configuration Example 1
If one or more partitions reference any storage slots within the module you are removing or replacing, export all tape cartridges from the affected partitions and keep the exported cartridges separated by partition, so you can import them back into the same partition once the module removal or replacement is complete. PowerVault ML6000 Maintenance Guide...
Page 90 The library will not be able to locate tape cartridges that are removed CAUTION from one partition and returned to a different partition. The tape cartridges must be returned to the same partition from which they were removed. If a partition references storage slots within the module you are removing or replacing, delete that partition.
Page 91: Figure 17 Library Configuration Example 2
11 Disconnect all power cords, network data cables, and module-to-module cables from each module you will be removing. Label all cables before you remove them so you can later reconnect them to Note their proper locations. PowerVault ML6000 Maintenance Guide...
Page 92 12 Park the robot assembly in the 5U Library Control Module. Before unstacking the library, the robot assembly must be placed in the 5U Library Control Module. a. Open the I/E station and access doors of each module. b. Using your hands, gently lift the robot assembly into the 5U Library Control Module. The robot assembly should glide slowly and with some resistance.
Page 93: Permanently Removing 9U Expansion Modules From An Existing Library
For each module that you plan to remove, open the I/E station and access doors of each module. Before unstacking the modules, the robot assembly must be parked CAUTION as described in Preparing to Remove or Replace a Module on page PowerVault ML6000 Maintenance Guide...
Page 94 Disengage the Y-rails so the modules can be unstacked safely. Front Y-rail Y-rail (this end up) Rear Y-rail Squeeze here to release Library Installation and CRU Replacement...
Page 95 Y-rail in locked, non-functional position Remove the rack ears that fasten the module to the rack. See Using the Rack-mount Kit to Install a Library in a Rack on page 108 for detailed instructions on using the rack ears. PowerVault ML6000 Maintenance Guide...
Page 96 Loosen the thumbscrews located at the base of the front of the module. Thumbscrews (behind doors) Loosen the two thumbscrews located at the base of the back of the module. Open the module’s access door and raise the guide pin by pulling it up and turning it slightly, as if it were a screw.
Page 97: Table 6 Cover Plate Location After Removing A 9U Expansion Module
Control Module Module cover plate 5U Library 9U Expansion 9U Expansion Control Module Module Module 5U Library 9U Expansion 9U Expansion 9U Expansion Control Module Module Module Module cover plate cover plate cover plate cover plate PowerVault ML6000 Maintenance Guide...
Page 98: Preparing To Use The New Library Configuration
Preparing to Use the New Library Configuration Ensure that the Y-rails are properly aligned and the thumbscrews are tightened. Front Y-rail Y-rail (this end up) Rear Y-rail Squeeze here to release Library Installation and CRU Replacement...
Page 99 Check to make sure that there is no gap between the top and bottom CAUTION Y-rails on both the front and back of the library. If a gap exists, the library cannot mechanically initialize. Y-rail in unlocked, functional position PowerVault ML6000 Maintenance Guide...
Page 100 Install the tape blockers (if required) in the bottom row of the lowest module of the new configuration. The tape blockers block slots in the bottom two rows of the library. You can insert the tape blockers through the open access door. Libraries that have a Model 2 robot installed no longer use tape blockers.
Page 101 In addition, you may need to reboot the host server(s) or rescan the bus to detect the changes. PowerVault ML6000 Maintenance Guide...
Page 102: Replacing A 5U Library Control Module
Replacing a 5U Library Control Module These instructions explain how to remove a 5U Library Control Module and replace it with a 5U Library Control Module field replaceable unit (FRU). You may need to replace the 5U Library Control Module if its chassis is severely damaged.
Page 103 The rear Y-rail is impossible to lift up with the tape drives installed. Note Front Y-rail Y-rail (this end up) Rear Y-rail Squeeze here to release Remove the rack ears that fasten the module to the rack. PowerVault ML6000 Maintenance Guide...
Page 104 Loosen the thumbscrews located at the base of the front and rear of the module. 5U Library Control Module (front) Thumbscrews 5U Library Control Module (rear) Library Installation and CRU Replacement...
Page 105: Replacing The 5U Library Control Module
If you plan to stack the 5U Library Control Module at the bottom of the library, and if a 9U Library Expansion Module is located above it, remove the 5U Library Control Module’s top cover plate. PowerVault ML6000 Maintenance Guide...
Page 106 Remove the LCB from the removed 5U Library Control Module and set it aside. The LCB stores information about the library’s contents and configuration, so you will probably want to install this LCB in the new 5U Library Control Module. For details about removing the LCB, see Removing and Replacing the Library Control Blade and LCB Compact Flash Card on page 102.
Page 107 (Model 1 parking tab: swivel the parking tab away from you; Model 2 parking tab: move in a clockwise direction). When replaced correctly, the parking tab will not accidentally swivel into the path of the robot. PowerVault ML6000 Maintenance Guide...
Page 108 c. Gently release the robot assembly. It will lower to the bottom module of the library. Model 2 tab Model 1 tab Library Installation and CRU Replacement...
Page 109: Preparing To Use The 5U Library Control Module
For cabling instructions, see Cabling the Library on page 22. Power on the library. Re-create and/or modify partitions, cleaning slots, and I/E station slots as desired. PowerVault ML6000 Maintenance Guide...
Page 110: Replacing A 9U Expansion Module
Import tape cartridges into the correct partitions as needed. Save the library configuration (see Saving the Configuration on page 13). 10 If the host application inventories the location of each tape cartridge in the library, open the host application and reinventory to sync its logical inventory with the physical inventory of the library. Due to the way the library logically addresses its tape drives and slots internally (see Understanding Logical Element Addressing...
Page 111: Removing The 9U Expansion Module
Before unstacking the modules, the robot assembly must be parked CAUTION as described in Preparing to Remove or Replace a Module on page Disengage the Y-rails so the modules can be unstacked safely. Front Y-rail Y-rail (this end up) Rear Y-rail Squeeze here to release PowerVault ML6000 Maintenance Guide...
Page 112 a. From the front of the library, find the Y-rail release mechanism, which is located on the left side of the 5U Library Control Module. Squeeze the handle of the Y-rail release mechanism, lift it, and release it so that it locks into place. Y-rail in locked, non-functional position b.
Page 113 10 Remove and replace the cover plates, if appropriate. Before removing the 5U Library Control Module’s bottom cover plate, CAUTION the robot assembly must be parked as described in Preparing to Remove or Replace a Module on page 70. PowerVault ML6000 Maintenance Guide...
Page 114: Replacing The 9U Expansion Module
• If you plan to stack the 5U Library Control Module at the top of the library, and if a 9U Library Expansion Module will be located below it, remove the 5U Library Control Module’s bottom cover plate and the 9U Library Expansion Module top plate. •...
Page 115 Then lower the module’s guide pin (located at the base of the front of the module) by turning it and pushing it down. Tighten all thumbscrews located at the base of the front and back of the modules. PowerVault ML6000 Maintenance Guide...
Page 116 Engage the Y-rails of each module in your library configuration. Ensure that the Y-rails are properly aligned and the thumbscrews are tightened. Front Y-rail Y-rail (this end up) Rear Y-rail Squeeze here to release Library Installation and CRU Replacement...
Page 117 Support the robot assembly by holding onto the broad metal X-axis CAUTION base plate. Lifting the robot by the thin metal rod will bend the rod. Lifting the robot by the black plastic picker body can damage the robot. PowerVault ML6000 Maintenance Guide...
Page 118 b. With your free hand, move the parking tab to the "unparked" position so that it is removed completely from the interior of the module (Model 1 parking tab: swivel the parking tab away from you; Model 2 parking tab: move in a clockwise direction). When replaced correctly, the parking tab will not accidentally swivel into the path of the robot.
Page 119: Preparing To Use The 9U Expansion Module
For cabling instructions, see Cabling the Library on page 22. Power on the library. Re-create partitions, cleaning slots, and I/E station slots as desired. PowerVault ML6000 Maintenance Guide...
Page 120: Removing And Replacing The Library Control Blade And Lcb Compact Flash Card
Note (unless you are replacing the compact flash card only). Return the old LCB/ compact flash card as a pair to Dell. If possible, save the library configuration. Power off the library by pressing the power button on the front panel.
Page 121: Figure 18 Lcb And Compact Flash Card
The green power light on the front panel turns on. The screen may remain dark for up to 5 minutes. Then an “Initialization in progress” screen appears. The initialization process can take up to 30 minutes depending on library configuration. PowerVault ML6000 Maintenance Guide...
Page 122 From this point forward until the process is complete, do NOT remove CAUTION power from the library! Doing so may cause failure and cause LCB to become unusable. When initialization is complete, the screen will display the “Upgrade Notification: Compact Flash Replacement”...
Page 123 Actual time may vary. You will not be able to log in until the firmware upgrade is complete. Firmware Installation can take up to 1 hour to complete. DO NOT remove CAUTION power from the library during this process. PowerVault ML6000 Maintenance Guide...
Page 124: Adding, Removing, And Replacing Power Supplies
At this point the Scalar i500 Library is set up with factory default settings. Note 26 Reconfigure your library settings as they were before. Contact Dell Support before restoring the configuration. In general, it is CAUTION recommended that you use the setup wizard to manually reconfigure the library.
Page 125: Permanently Removing A Redundant Power Supply
Access the back of the library, and locate the power supply that you want to replace. Turn off the power supply’s power, using the switch on the rear of the power supply. Disconnect the power supply’s power cord. Loosen the power supply’s thumbscrews. PowerVault ML6000 Maintenance Guide...
Page 126: Using The Rack-Mount Kit To Install A Library In A Rack
Remove the power supply by gripping the power supply handle and pulling it toward you. Insert the new power supply into the vacant power supply slot. When inserting the power supply, make sure that you insert it correctly, with its on/off switch located at the bottom of the supply, below the handle.
Page 127: Rack-Mount Kit Contents
Large ferrule — Used in racks 10 (8 required; 2 with square holes spares) Thumbnut — Secures the rack shelves to the rack M5 thumbscrew — Secures the rack ears Rack ear, left — Holds the modules in the rack PowerVault ML6000 Maintenance Guide...
Page 128: Rack Ear Kit Contents
Table 7 Rack-mount Kit Contents Component Description Quantity Rack ear, right — Holds the modules in the rack Rack shelf, left — Secures the modules in the rack Rack shelf, right— Secures the modules in the rack Rack Ear Kit Contents You need one rack ear kit for each module except the bottom module.
Page 129: Table 8 Rack Ear Kit Contents
Cage nut — Used in racks with round holes M5 thumbscrew — Secures the rack ears Rack ear, left — Holds the modules in the rack Rack ear, right — Holds the modules in the rack PowerVault ML6000 Maintenance Guide...
Page 130: Preparing Rack-Mount Kit For Installation
Preparing Rack-mount Kit for Installation Required tools: None Before beginning installation, verify the contents of the rack-mount kit (see Table 7 on page 109) and the rack ear kit (see Table 8 on page 111). • You only need one rack-mount kit per library. The rack-mount kit allows you to secure the bottom module in the rack.
Page 131 Install the shelf’s rear studs in the rack’s rear mounting holes. c. Fasten a thumbnut to the end of each stud. Secure the rack tightly, so that the ferrule fits snugly within the hole in the rack. PowerVault ML6000 Maintenance Guide...
Page 132: Preparing Modules For Rack Installation
d. Next, install the shelf’s front studs in the rack’s front mounting holes. e. If the studs do not reach the mounting holes, pull the front of the shelf toward you to extend it to the necessary length. Hold the base of the shelf with one hand, and pull the extensible part of the shelf with your other hand.
Page 133 (Model 1 parking tab: swivel toward you; Model 2 parking tab: move in a counter- clockwise direction). The metal parking tab is located at the bottom of column 1. d. Gently release the robot assembly to rest on the parking tab. Model 2 tab Model 1 tab PowerVault ML6000 Maintenance Guide...
Page 134: Installing The Bottom Module In The Rack
Installing the Bottom Module in the Rack Required parts: Rack ears, M5 thumbscrews Explanation of parts: Each rack ear contains two elongated holes, enabling you to fasten it to the rack (using the M5 thumbscrews) in the most accessible mounting holes. Place the desired module (whichever module you want to be the bottom module of the library) onto the rack-mount shelves.
Page 135 (The flexible door hinge allows the door to be pulled away from the module, providing access to the slot.) You may need to pull the door toward you to access the slot. Note PowerVault ML6000 Maintenance Guide...
Page 136 b. Install the left rack ear in the same manner as the right rack ear. c. Using two M5 thumbscrews, fasten the rack ear to the rack. The thumbscrews should fasten completely and evenly. If you are only installing one module (a control module), unpark the robot assembly now. If you are installing more modules, proceed to the next step and do not unpark the robot assembly yet.
Page 137: Installing Additional Modules Into The Rack
See Installing the New 9U Expansion Module on page 64. Determine where in the rack to install the nut clips (or cage nuts). PowerVault ML6000 Maintenance Guide...
Page 138 Consider using the following method to determine where to install the nut Note clips (or cage nuts), rather than adding the module to the rack first. If you add the module to the rack first, installing the nut clips (or cage nuts) can be difficult because rack space has become restricted.
Page 139 Guide pin Thumbscrew Lift the module, align it so that it is parallel with the module below it, and slide it into place. Lower the module’s guide pin by turning it and pushing it down. PowerVault ML6000 Maintenance Guide...
Page 140 Secure the module to the module beneath it by tightening the thumbscrews located at the base of the front and back of the module. Press down the thumbscrew, and then tighten it. 5U Library Control Module (front) Thumbscrews 5U Library Control Module (rear) Library Installation and CRU Replacement...
Page 141 Hinge of rack ears b. Using two M5 thumbscrews, fasten the rack ear to the rack. The thumbscrews should thread through the nut clips (or cage nuts) and fasten completely and evenly. PowerVault ML6000 Maintenance Guide...
Page 142 Install the left rack ear. a. With the I/E station door open, open the left door (the access door) of the module and pull the door toward you to access the slot located in the lower left corner of the module. (The flexible door hinge allows the door to be pulled away from the module, providing access to the slot.) You may need to pull the door toward you to access the slot.
Page 143 10 If the module you are installing is an expansion module, engage the Y-rails of the new module in your library configuration. Ensure that the Y-rails are properly aligned, and the thumbscrews are tightened. Front Y-rail Y-rail (this end up) Rear Y-rail Squeeze here to release PowerVault ML6000 Maintenance Guide...
Page 144 a. From the front of the library, open the I/E station and access doors of the 9U Expansion Module. Squeeze the handle of the Y-rail release mechanism, lift it out of its locked position, and slide it downward as far as it will go. b.
Page 145: Adding, Removing, And Replacing Tape Drives
In the New column, click Offline to change the button status to Online. Check the tape drive’s LEDs to make sure that the drive functions correctly (see Tape Drive LEDs page 430). If the blue or amber LED stays on solid, reseat the tape drive. PowerVault ML6000 Maintenance Guide...
Page 146: Permanently Removing A Tape Drive
11 If necessary, upgrade tape drive firmware. The library can use the tape drive immediately after the firmware is upgraded. For information on updating firmware, see the Dell PowerVault ML6000 Tape Library User’s Guide. 12 Due to the way the library logically addresses its tape drives internally (see...
Page 147: Removing And Replacing A Tape Drive
UDS firmware if the firmware on the newly inserted UDS is different than the library’s current UDS firmware. Firmware upgrades may take about 15 minutes. 12 Connect the host interface cables to the tape drive. PowerVault ML6000 Maintenance Guide...
Page 148: Adding, Removing, And Replacing Fc I/O Blades
430). If the blue or amber LEDs stays on solid, reseat the tape drive. 15 If necessary, upgrade tape drive firmware. The library can use the tape drive immediately after the drive firmware is upgraded. For information on upgrading firmware, see the Dell PowerVault ML6000 Tape Library User’s Guide.
Page 149: Read This First: Complete Installation Steps
Connect the Ethernet cable from the Library Control Blade to the Expansion Module(s). For each FC I/O blade installed in an expansion module, connect the expansion module containing the FC I/O blade(s) to a port in the Ethernet hub on the LCB (see #5 in Figure 11 on page 36). PowerVault ML6000 Maintenance Guide...
Page 150 If the Ethernet cable between the LCB and EM is not connected when CAUTION power is applied to the blade, the blade will hang in the "Booting" state. • If the I/O blade is installed in the bottom bay of the expansion module, connect one end of an Ethernet cable to the Ethernet port labeled LOWER in the lower right corner of the expansion module.
Page 151: Control Paths And Fc I/O Blades
Do not select an FC tape drive as control path if it is connected to an CAUTION FC I/O blade. The control path will be filtered out by the I/O blade and will not be visible to the host. PowerVault ML6000 Maintenance Guide...
Page 152: Adding An Fc I/O Blade
Adding an FC I/O Blade These instructions explain how to add an FC I/O blade to your library. You can add an FC I/O blade while the library is powered on. Required tools: None Access the back of the expansion module. The recommended order of installing the FC I/O blade and fan blade in an Note expansion module is starting from the bottom bay and moving up.
Page 153 Make sure that cover plates are installed over any unused bays in the expansion module. Bays that are not populated with blades must contain a cover plate. If CAUTION the cover plate is not installed, FC I/O blade temperature errors will occur. PowerVault ML6000 Maintenance Guide...
Page 154: Removing An Fc I/O Blade
Cable the library as described in Cabling Libraries with Fibre Channel Tape Drives Connected to Fibre Channel I/O Blades on page 34. Save the library configuration. See Saving and Restoring the Configuration on page 12. Removing an FC I/O Blade These instructions explain how to remove an FC I/O blade from your library.
Page 155: Adding, Removing, And Replacing The Fc I/O Fan Blade
Adding an FC I/O Fan Blade These instructions explain how to add an I/O fan blade to your library. You can add an I/O fan blade while the library is powered on. Required tools: None PowerVault ML6000 Maintenance Guide...
Page 156 Access the back of the expansion module. Remove the cover plate from the bay to the right of the bay that holds the FC I/O blade. The recommended order of installing the FC I/O blade and fan blade in an Note expansion module is starting from the bottom two bays and moving up.
Page 157: Removing An Fc I/O Fan Blade
Saving and Restoring the Configuration on page 12. • 66LTO-5 and LTO-6 tape drives are configured with 8Gb/s serial transfers. These drives support auto-negotiation to 8Gb/s, 4Gb/sec, and 2Gb/s. LTO-5 tape drives will not support speeds of less than 2Gb/s. PowerVault ML6000 Maintenance Guide...
Page 158: Preparing The Library For Moving Or Shipping
Preparing the Library for Moving or Shipping Before you move or ship your library, follow these steps: When moving the library: You must install the orange robot restraint CAUTION assembly to protect the robot against damage. It is recommended that you use the original shipping carton and packaging materials to further protect your library.
Page 159: General Service And Replacing Frus
General Service and Replacing FRUs When servicing the Dell PowerVault ML6000, test the library both before and after you service it. Test the library before you service it to assess the overall health of the library. Test the library after you service it to ensure that the library is fully functional and that it works as expected.
Page 160: Required Tools
Power off Cable Spool Power off Required Tools Installing, adding, removing, and replacing customer replaceable units (CRUs) and field replaceable units (FRUs) for the Dell PowerVault ML6000 tape library may require the following tools: • Flathead screwdriver • Phillips #2 screwdriver •...
Page 161 Thoroughly examine all available reports and indicators, because the problem may be larger than it initially seems. Assess the status of the library using the following tools. • RAS tickets • LEDs • Installation Verification Test (IVT) and service tests PowerVault ML6000 Maintenance Guide...
Page 162: Cru And Fru Listings
IVT is optimized for library firmware versions 520G and above and libraries Note built after July 1, 2008 (serial numbers with last four digits 8602 and above). • If your library was built on or before July 1, 2008, and you are running firmware version 520G or later, you will not be able to run the IVT test, even though the selection is available.
Page 163: Table 10 Crus And Frus
Assembly from the Y-Carriage Assembly Inside the Library on page 176 Power Supply Adding, Removing, and Replacing Power Supplies page 106 Rack-mount Kit Using the Rack-mount Kit to Install a Library in a Rack on page 108 PowerVault ML6000 Maintenance Guide...
Page 164: Removing And Replacing Front Bezels
The front bezels are the design panels on the front of both the 5U Library Control Module and the 9U Expansion Modules. The front bezels help to differentiate the Dell PowerVault ML6000 from other libraries and protect the interior components of the library.
Page 165: Replacing Front Bezels Of The Access Door
Remove the operator panel. For details, see Removing and Replacing the Operator Panel (LCD) page 162. Using the screwdriver, remove the screws located on the back of the access door. Set the screws aside. Set aside the old front bezels. PowerVault ML6000 Maintenance Guide...
Page 166: Removing And Replacing The Drive Power Fuse
Secure the new front bezels to the access door. Align the screwholes. Using the screwdriver, tighten all screws to the back of the access door. Reinstall the operator panel. For details, see Removing and Replacing the Operator Panel (LCD) page 162. Close the access door.
Page 167: Figure 20 Dsib Fuse Location, Control Module
Replace the drive fuse with one of the same amperage and type for the module (see information above). Firmly press the new fuse into the two fuse clips. The fuse will snap into the fuse clips when it is secured. Figure 20 DSIB Fuse Location, Control Module PowerVault ML6000 Maintenance Guide...
Page 168: Removing And Replacing The I/E Station Lock Assembly
Figure 21 DSIB Fuse Location, Expansion Module Reattach the fuse cover to the DSIB board by using a screwdriver to tighten the cover’s two screws. 10 Replace the side cover panel of the library, if necessary. 11 Replace all power supplies and cover plate(s) you removed previously, and reconnect all power supply cord(s).
Page 169: Removing And Replacing The I/E Station Slide Assembly
12 Take the affected partitions back online. Removing and Replacing the I/E Station Slide Assembly The I/E station slide assembly enables you to open and close the I/E station door, and to slide the I/E station in and out of its module. PowerVault ML6000 Maintenance Guide...
Page 170: Removing And Replacing The I/E Station Slide Assembly (5U Library Control Module)
Removing and Replacing the I/E Station Slide Assembly (5U Library Control Module) These instructions explain how to remove an I/E station slide assembly from a 5U Library Control Module and replace it with a new I/E station slide assembly. You may also need to replace an I/E station slide assembly if there are problems with the current one.
Page 171 11 Close the I/E station door. 12 Replace the front bezel. See Removing and Replacing Front Bezels on page 146 for instructions on replacing the front bezels of the library. 13 Take the affected partitions back online. PowerVault ML6000 Maintenance Guide...
Page 172: Removing And Replacing The I/E Station
Removing and Replacing the I/E Station Removing the I/E Station Take the affected partitions offline. For details about taking partitions offline, see Taking the Library Online/Offline on page 13. Open the I/E station and access doors of the 5U Library Control Module. Slide the I/E station toward you as far as it will go.
Page 173: Removing And Replacing The I/E Safety Doors
Power off the library by pressing the power button on the front panel. When the library is powered off, the robot assembly slowly falls to rest in the bottom module of the library. Remove the I/E station (see Removing the I/E Station on page 154). PowerVault ML6000 Maintenance Guide...
Page 174 Unhook the front spring wire from the tab on upper left of the safety door. Front spring wire Remove the right pivot pin from the right pivot hole by pushing the tab to the left. (The tab is located on the upper right of the safety door.).
Page 175 To replace the safety door, place the spring on the left pivot pin, and perform the above steps in the reverse order. When installing the safety door, position the spring as shown below. Front spring wire Rear spring wire PowerVault ML6000 Maintenance Guide...
Page 176: Removing And Replacing The I/E Station Safety Door From A 9U Library Expansion Module
Replace the I/E station (see Replacing the I/E Station on page 154). Power on the library. Removing and Replacing the I/E Station Safety Door from a 9U Library Expansion Module The I/E safety door assembly in a 9U Library Expansion Module consists of the following parts: •...
Page 177 160, but there may be a small hole in the horizontal metal frame which holds the wire. Remove the wire from the hole and make sure, when reinstalling, to push the wire back into the hole. PowerVault ML6000 Maintenance Guide...
Page 178: Figure 22 Bottom Door
Press here Left pivot Gently set the top door down inside the library, taking care not to damage the plastic link that connects the two doors. On the bottom door, unhook the front spring wire from the tab (see Figure 22).
Page 179 On the bottom door, remove the left pivot pin from the left pivot hole by pushing the flexible piece of the safety door just beneath the left pivot pin toward the right. Front spring wire Press here Left pivot 10 Remove the entire safety door assembly from the library through the library front access door. PowerVault ML6000 Maintenance Guide...
Page 180: Removing And Replacing The Operator Panel (Lcd)
11 Build the new safety door assembly to match the one you removed, by snapping the link into position on the left side of each door. Place the spring on the left pivot pin of the bottom door (or whichever pin it was on originally).
Page 181 CAUTION doesn’t fall and become damaged. Remove the operator panel and replace it with the new one. Using the screwdriver, tighten the screws to secure the new operator panel to the access door. Reconnect the cables. PowerVault ML6000 Maintenance Guide...
Page 182: Removing And Replacing The Robot Assembly
1 robot could not reach them).However, although Model 2 robot assemblies will "fit" onto libraries that were built with the Model 1 robot, Dell does not support switching them out. Robot versions must not be changed in the field. If a customer has a Model 1 robot, you must replace it with a Model 1 robot or components.
Page 183: How To Determine Which Robot Your Library Contains
This instruction covers both the Model 1 robot and the Model 2 robots. Differences are noted where they exist. If a process step is the same for both types of robots, a figure may show only the Model 1 robot or component, but the action it illustrates is still correct. PowerVault ML6000 Maintenance Guide...
Page 184 Required tools: • Phillips #2 screwdriver, for removing and replacing the top cover plate • T10 TORX screwdriver, for loosening and tightening the thumbscrew that attaches the cable spool clip to the robot assembly Power off the library. When the library is powered off, the robot assembly slowly falls to rest in the bottom module of the library.
Page 185 Remove the 5U Library Control Module. See Replacing a 5U Library Control Module page 84. If the 5U Library Control Module’s top cover plate is still in place, remove it. Use the Phillips screwdriver to loosen all screws to remove the cover. PowerVault ML6000 Maintenance Guide...
Page 186 On newer versions of the top cover, the screws are retained in the cover. Note Partially loosen all screws before completely loosening any one screw. Loosening one screw completely while the others are tight can cause the retaining clip of the screw being loosened to come off. In older versions of the top cover, remove the screws and set aside.
Page 187 Grip the robot in the center of the tray. Carefully lift the robot out of the 5U Library Control Module and place it at an angle on top of the 5U Library Control Module. Be careful not to pinch the cable spool flex circuit. PowerVault ML6000 Maintenance Guide...
Page 188 Unscrew the captive thumbscrew that attaches the cable spool to the robot assembly, and pull the cable spool flex circuit off the assembly. Thumbscrew Lay the cable spool circuit across the library so that it rests on the edge. (This keeps it from falling inside.) 10 Perform any needed replacement or repairs, following the instructions in the appropriate sections of this manual.
Page 189: Installing The Model 1 And Model 2 Robot Assemblies In The Library
T10 TORX screwdriver to tighten the thumbscrew until the attached lock washers compress. Do not over-tighten, as this could break the thumbscrew. Model 1 Robot Only - Placing in Library — Follow this step for the Model 1 robot only: PowerVault ML6000 Maintenance Guide...
Page 190 a. Lift the robot from the center of the tray and hold it at a 30-degree angle to the 5U Library Control Module. Insert the front and rear lower guide rollers into the gear rack on the Y-rail, then lower the robot slightly until both the front and rear gears make contact with the gear rack. It is very important to hold the robot at a 30-degree angle until both the Note front and rear gears contact the gear rack on the Y-rail.
Page 191 Rotate the robot so that it is level with the library. Do not allow either the front or rear lower guide rollers to exit the gear rack on the Y-rail. As you rotate the robot into the level position, the gears will rotate and engage in the gear rack. PowerVault ML6000 Maintenance Guide...
Page 192 Model 2 Robot Only - Placing in Library — Follow this step for the Model 2 robot only: a. Hold the robot with both hands. Keeping the robot level, insert the front and rear lower guide rollers into the gear rack on the Y-rail, then lower the robot slightly until both the front and rear gears make contact with the Y-gear rack.
Page 193 Support the robot assembly by holding onto the broad metal X-axis CAUTION base plate. Lifting the robot by the thin metal rod will bend the rod. Lifting the robot by the black plastic picker body can damage the robot. PowerVault ML6000 Maintenance Guide...
Page 194: The Library
b. With your free hand, move the parking tab to the "unparked" position so that it is removed completely from the interior of the module (Model 1 parking tab: swivel the parking tab away from you; Model 2 parking tab: move in a clockwise direction). When replaced correctly, the parking tab will not accidentally swivel into the path of the robot.
Page 195 Disconnect the X-axis flex cable. Using your hand, squeeze the tab of the flex cable, and then pull the cable out and up. The other end of the flex cable remains attached. PowerVault ML6000 Maintenance Guide...
Page 196 Using the T10 Torx screwdriver, loosen the thumbscrews located at the front and back of the picker assembly. You may need to slide the picker to access the thumbscrews. Lift the picker assembly up and out of the 5U Library Control Module, through the access door. You will need to turn it on its side to remove it from the access door.
Page 197: Removing And Replacing The Model 1 Y-Carriage Assembly
T10 TORX screwdriver, for loosening and tightening the thumbscrew that attaches the cable spool clip to the robot assembly Remove the robot assembly from the library, following the complete instructions in Removing the Model 1 and Model 2 Robot Assemblies from the Library on page 165. PowerVault ML6000 Maintenance Guide...
Page 198 Separate the robot into the Y-carriage assembly and picker assembly. For details, see Removing and Replacing the Model 1 Picker Assembly from the Y-Carriage Assembly Inside the Library on page 176. (The instructions for removal are the same whether inside or outside of the library.) Model 1 robot Reassemble the new Y-carriage assembly and the picker assembly outside of the module.
Page 199: Removing And Replacing The Cable Spool
"parked" position (Model 1 parking tab: swivel toward you; Model 2 parking tab: move in a counter- clockwise direction). The metal parking tab is located at the bottom of column 1. PowerVault ML6000 Maintenance Guide...
Page 200 d. Gently release the robot assembly to rest on the parking tab. Model 2 tab Model 1 tab Optional: Unstack the 5U Library Control Module from the library, following the steps below: Unstacking the control module is not required, but may be helpful if the library Note is tall or if there is not enough room above the control module to remove the top cover and the robot.
Page 201 Remove the 5U Library Control Module. You will also need to remove the modules from the rack. For details about unstacking and removing from a rack, see Removing the 5U Library Control Module on page 84. PowerVault ML6000 Maintenance Guide...
Page 202: Removing The Cable Spool
If the 5U Library Control Module’s top cover plate is still in place, remove it now. Using the Phillips screwdriver, remove the screws from the top cover plate and set the plate and screws aside. Optional: Using the T10 TORX screwdriver, remove the side cover panel on the left side of the control module.
Page 203 Consider labeling the tape columns so you can be sure that you replace them in their original locations. Otherwise, the library’s self-test will fail. PowerVault ML6000 Maintenance Guide...
Page 204 Using the T10 TORX screwdriver, loosen the screw that secures the cable spool to the chassis. The external appearance of the cable spool on your library may differ Note slightly from the one shown in the figure below. However, the fit, function, and location of the screw and cable are the same.
Page 205: Replacing The Cable Spool
Replace the robot assembly in the library, ensuring that it is level, following the instructions in Installing the Model 1 and Model 2 Robot Assemblies in the Library on page 171. PowerVault ML6000 Maintenance Guide...
Page 206: Preparing To Use The Library
Preparing to use the Library Replace the top plate and left-side cover panel on the chassis, if you removed them earlier. Replace the 5U Library Control Module to the desired location in the library, if you removed it earlier. For details about stacking and installing in a rack, see Replacing the 5U Library Control Module page 87 (ignore instructions about replacing the LCB and unparking the robot).
Page 207: Removing And Replacing Columns
Otherwise, the library’s self-test will fail. Re-load the tape cartridges in their proper locations in the columns. If you parked the robot in the control module, unpark it and allow it to move to the floor of the library. PowerVault ML6000 Maintenance Guide...
Page 208: Fiducial Placement On A Column
10 Close the access doors. 11 Power on the library and wait for it to initialize. Fiducial Placement on a Column The fiducial is a removable white plastic part that snaps on to the column in a specific location. The robot scans the fiducials during initialization and other move operations so that it "knows"...
Page 209: Figure 24 5U Control Module Fiducial Location
Figure 24 5U Control Module Fiducial Location Figure 25 9U Expansion Module Fiducial Location PowerVault ML6000 Maintenance Guide...
Page 210: Figure 26 5U Control Module Column Location
Figure 26 for the locations of the columns in a 5U Library Control Module. See Figure 27 for the locations of the columns in a 9U Library Expansion Module. Figure 26 5U Control Module Column Location Figure 27 9UExpansion Module Column Location General Service and Replacing FRUs...
Page 211: Troubleshooting The Tape Library
Web client. Customers can frequently resolve a simple problem themselves, but if the problem is complex or involves a field replaceable unit (FRU), the customer must contact Dell Technical Support. Only qualified service technicians can service FRUs.
Page 212: Viewing Ras Tickets
Viewing RAS Tickets You can view RAS tickets by choosing All RAS Tickets from the Tools menu. You can also click the Subsystem Status buttons at the bottom of the graphical user interface home page to view all RAS tickets for the subsystem you choose (Library, Drives, or Media).
Page 213: T000
A watchdog monitoring of the startup sequence determined the SIC hang condition Root Causes An unknown race condition during SIC initialization prevents proper startup sequence. Service Resolution Perform DR098 - Resolve Hardware Clock Failure on page 410. Steps Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 214: T001
T001 T001 - Tape Cartridge Stuck in Picker, Motion OK Description GUI Description: A tape is stranded in the Picker Assembly and must be removed to continue operations. Explanation: The robot is not logically expecting to see a tape cartridge in the picker, but the tape cartridge presence sensor indicates otherwise.
Page 215: T002
Dispatch only one part (or set of parts) at a time. 1 Picker Assembly (if Model 1 robot is installed) or Robot Assembly (if Model 2 robot is installed) 2 Cable Spool PowerVault ML6000 Maintenance Guide...
Page 216: T003
T003 T003 - Get Operation Failed, Final Cartridge Position Unknown, Motion OK Description GUI Description: The robot failed to pick a tape cartridge, and cartridge recovery is required. Explanation: The library cannot successfully get a tape cartridge from a drive, storage or I/E location. The final “resting place” of the tape cartridge is unknown.
Page 217: T004
Dispatch only one part (or set of parts) at a time. 1 Picker Assembly (if Model 1 robot is installed) or Robot Assembly (if Model 2 robot is installed) PowerVault ML6000 Maintenance Guide...
Page 218: T005
T005 T005 - X, Y, Theta Motion Profile Failure, Tape in Picker, Motion NOT OK Description GUI Description: The robot failed to move a tape cartridge due to an axis motion problem. Explanation: An X, Y, Theta (θ) motion failure occurred that cannot be considered a complete obstruction.
Page 219: T006
(or set of parts) at a time. 1 Picker Assembly (if Model 1 robot is installed) or Robot Assembly (if Model 2 robot is installed) 2 Y-carriage Assembly (if Model 1 robot is installed) 3 Cable Spool PowerVault ML6000 Maintenance Guide...
Page 220: T007
T007 T007 - X, Y, Theta Motion Obstruction, Motion OK Description GUI Description: The robot is unable to properly move due to an obstruction in its motion path. Explanation: A complete physical obstruction exists in a motion path that precludes repeated attempts to move beyond a certain point in the range of motion.
Page 221: T008
• If your library was built on or before July 1, 2008, and you are running firmware version 500G or earlier, you can run the test, but it is not recommended because it may produce erroneous results. PowerVault ML6000 Maintenance Guide...
Page 222 T008 - Cannot Home, Motion OK Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts. Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time.
Page 223: T009
(or set of parts) at a time. 1 Drive Sled 2 Picker Assembly (if Model 1 robot is installed) or Robot Assembly (if Model 2 robot is installed) 3 Y-carriage Assembly (if Model 1 robot is installed) PowerVault ML6000 Maintenance Guide...
Page 224: T010
T010 T010- Drive Unload Failed Description GUI Description: A drive failed to unload/eject a tape cartridge, preventing the robot from picking and moving the cartridge. Explanation: The library is expecting the tape drive to achieve an unloaded state, but the tape drive does not succeed and reported an error when unloading/ejecting the tape cartridge for picker access.
Page 225: T011
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Drive Sled PowerVault ML6000 Maintenance Guide...
Page 226: T012
T012 T012- Drive Unload Control Prevented Description GUI Description: A host issued a SCSI Prevent/Allow Media Removal command that is preventing the drive from unloading a tape cartridge. Explanation: The library needs to issue a command to the drive (such as unload) but cannot perform the operation, because the host issued a Prevent/ Allow Medium Removal SCSI command, preventing media removal.
Page 227: T013
• Label is readable but does not meet minimum criteria to be considered a library serial number label. • Scanner cannot read serial number label. • Damaged module terminator or module-to-module cable with bent or broken pins. PowerVault ML6000 Maintenance Guide...
Page 228 T013- Invalid Library SN Label, Library Cannot Initialize Service Resolution 1 Perform DR027 - Resolve Unknown Library SN Label on page 379. Steps 2 Use the Details option in the RAS ticket to identify which label is unreadable. Open the main door and inspect the label for any bubbling, fading, or damage.
Page 229: T014
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 I/E Magazine PowerVault ML6000 Maintenance Guide...
Page 230: T015
T015 T015 - Drive Sled Fiducial Read Failure Description GUI Description: The robot is unable to identify a tape drive by scanning the drive sled's identification/fiducial label. Explanation: When the library is attempting to determine the type of tape drive and verify its physical presence in the library, it cannot do so because it cannot read a label where it expects to find one, or the label indicates a drive type that is not supported by the firmware currently installed on the library.
Page 231 Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Drive Sled PowerVault ML6000 Maintenance Guide...
Page 232: T016
T016 T016 - Unexpected Drive Type Description GUI Description: A configured drive sled has been replaced with a drive sled of different type. Explanation: When the library is attempting to determine the type of a drive and verify its physical presence in the library, it detects a drive type that is not compatible with the logical library assignment of the drive slot (for example, an LTO-1 drive in an LTO-3 drive position or the like).
Page 233: T018
Root Causes • User error when connecting the drive to the SAN. • User error regarding enabled drive features. Resolution See: DR013 - Resolve Drive Connection Issue on page 373. Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 234: T019
T019 T019 - Drive Calibration Failure, Motion OK Description GUI Description: The library is unable to calibrate the position of a drive. Explanation: System electrically detects a tape drive and is able to scan the barcode label, but cannot successfully calibrate the position of the tape drive. The calibration search pattern completes successfully.
Page 235: T020
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 I/E Station Slide Assembly PowerVault ML6000 Maintenance Guide...
Page 236: T021
T021 T021 - Drive Sled Communication Failure Description GUI Description: The library lost communication with a drive sled. Explanation: The library had been communicating with a drive sled that is configured for use in a partition. When the library detects loss of communication with a drive that is online, the library robot attempts to scan the barcode label on the drive.
Page 237 Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Module Terminators and Module-to-Module Cables 2 Drive SledModule (CM or EM) PowerVault ML6000 Maintenance Guide...
Page 238: T022
T022 T022 - Tape Drive Communication Failure Description GUI Description: Communication to the tape drive has failed inside the drive sled assembly. Explanation: Internal to the tape drive, the sled control board can no longer communicate with the tape drive. Detection Scenarios •...
Page 239: T023
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Drive Sled PowerVault ML6000 Maintenance Guide...
Page 240: T024
T024 T024 - AC Power Loss Description GUI Description: AC power to a library power supply has been turned off. Explanation: A power supply has detected loss of AC power. AC power loss to a single power supply control module is unlikely to be able to post this RAS ticket due to the speed at which system shutdown occurs after an AC loss.
Page 241: T025
(bent or broken pins). If damaged, replace the part. Reseat the terminators and cables. Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts. Dispatch parts as appropriate based on analysis: • Power Supply • Module Terminators and Module-to-Module Cables PowerVault ML6000 Maintenance Guide...
Page 242: T026
T026 T026 - Primary Key Server Failover Description GUI Description: The library performed a successful communication failover to the secondary key server. Explanation: The key management features on the library allow the user to connect two key servers for redundancy. If communication to the primary server is interrupted, the library will automatically switch or failover to the secondary server.
Page 243: T027
4 If “Ping” is successful, do the following: a. Verify that EKM is running. b. Verify that the media is not from a different EKM environment. c. Verify that the key server is present. Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 244: T028
T028 T028 - Secondary Key Server Failover Description GUI Description: The library performed a successful communication failover to the primary key server. Explanation: The key management feature of the library allows the user to connect two key servers for redundancy. If communication to the secondary server is interrupted, the library will automatically switch or failover to the primary server.
Page 245: T029
2 Perform EKM Path Diagnostics (Tools > Diagnostics > EKM > EKM Path Diagnostics in the Web client). See Running EKM Path Diagnostics page 8. Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts. This may require a replacement of the key server. PowerVault ML6000 Maintenance Guide...
Page 246: T030
T030 T030 - Excessive I/E Station Events Description GUI Description: An I/E station is reporting continuous door open or closure events although no close or open door state change is detected. Explanation: The library controller is receiving too many I/E station interrupts. The problem may be caused by a stuck interrupt line for the CM or EM door open and close indication.
Page 247: T031
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 I/E Lock Assembly 2 LCD Front Panel Display (Operator Panel) PowerVault ML6000 Maintenance Guide...
Page 248: T032
T032 T032 - I/E Station Lock Failure Description GUI Description: An I/E station lock failed to lock when required. Explanation: System logic or external command is requiring an I/E station lock to lock, but the locking mechanism fails to engage. Detection Scenarios When lock action is attempted, lock/unlock position sensor does not detect the proper state.
Page 249: T033
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Tape Cartridge 2 Drive Sled PowerVault ML6000 Maintenance Guide...
Page 250: T034
T034 T034 - Drive TapeAlert 4 – Media Error Description GUI Description: A tape cartridge can no longer be written or read, or performance is severely degraded. Explanation: System determines that the drive has issued a TapeAlert 4 indicating an unrecoverable read, write, or positioning error that the drive specifically isolates to the media.
Page 251: T035
Clear the RAS ticket. 3 Upgrade the tape drive to the latest drive firmware posted on http:// support.dell.com. If already at the latest firmware, power cycle the drive sled by either reseating it, rebooting the unit, or performing an emergency reset on the drive by holding the eject button down for 5 seconds.
Page 252: T036
Clear the RAS ticket. 3 Upgrade the tape drive to the latest drive firmware posted on http:// support.dell.com. If already at the latest firmware, power cycle the drive sled by either reseating it, rebooting the unit, or performing an emergency reset on the drive by holding the eject button down for 5 seconds.
Page 253: T037
Clear the RAS ticket. 3 Upgrade the tape drive to the latest drive firmware posted on http:// support.dell.com. If already at the latest firmware, power cycle the drive sled by either reseating it, rebooting the unit, or performing an emergency reset on the drive by holding the eject button down for 5 seconds.
Page 254: T038
T038 T038 - Drive TapeAlert 9 – Write Protected Description GUI Description: The drive was requested to write to a write-protected tape cartridge. Explanation: System determines that a write was attempted on a write protected tape cartridge. Detection Scenarios Tape drive issues a TapeAlert 9. Root Causes Write protect feature on tape cartridge is protecting the tape cartridge, but the user is trying to write to it.
Page 255: T039
LTO-1 and LTO-2 media are not supported in LTO-5 tape drives. 3 Upgrade the tape drive to the latest drive firmware posted on http:// support.dell.com. If already at the latest firmware, power cycle the drive sled by either reseating it, rebooting the unit, or performing an emergency reset on the drive by holding the eject button down for 5 seconds.
Page 256: T040
Clear the RAS ticket. 3 Upgrade the tape drive to the latest drive firmware posted on http:// support.dell.com. If already at the latest firmware, power cycle the drive sled by either reseating it, rebooting the unit, or performing an emergency reset on the drive by holding the eject button down for 5 seconds.
Page 257: T041
5 Clear the RAS ticket. 6 Upgrade the tape drive to the latest drive firmware posted on http:// support.dell.com. If already at the latest firmware, power cycle the drive sled by either reseating it, rebooting the unit, or performing an emergency reset on the drive by holding the eject button down for 5 seconds.
Page 258: T043
T043 T043 - Drive TapeAlert 18 - Cartridge Memory Tape Directory Corrupted Description GUI Description: The tape drive issued a TapeAlert, informing that the tape cartridge directory is corrupted and that file search performance may be degraded. Explanation: The library received a drive-generated TapeAlert 18, indicating that the directory on the tape cartridge has been corrupted and that file search performance will be degraded.
Page 259: T044
The tape drive generated and reported TapeAlert 19. Root Causes The tape drive has determined and reported a problem per its internal error analysis algorithms. Service Resolution 1 Perform RR008 - Remove and Replace Tape Cartridge on page 423. Steps Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 260: T045
T045 T045 - Drive TapeAlert 20 – Clean Now Description GUI Description: The drive is requesting cleaning before it can be used again. Explanation: System determines that the tape drive has issued a TapeAlert 20, indicating that the tape drive requires cleaning before it can be used again.
Page 261: T046
Note: Read and perform all resolution steps before dispatching any parts. No library CRU or FRU is involved. Rather, this is an indication that the tape drive requires a cleaning tape to continue. Use a known good cleaning tape to clean the tape drive. PowerVault ML6000 Maintenance Guide...
Page 262: T047
RR008 - Remove and Replace Tape Cartridge on page 423. See Steps the Dell PowerVault ML6000 Tape Library User’s Guide for information on removing and replacing a cartridge. 2 Use the Details option in the RAS ticket to identify which tape drive contains the expired cleaning media which reported the RAS ticket.
Page 263: T048
RR008 - Remove and Replace Tape Cartridge on page 423. See Steps the Dell PowerVault ML6000 Tape Library User’s Guidefor information on removing and replacing a cartridge. 2 Use the Details option in the RAS ticket to identify which tape drive reported the RAS ticket.
Page 264: T049
5 Clear the RAS ticket. 6 Upgrade the tape drive to the latest drive firmware posted on http:// support.dell.com. If already at the latest firmware, power cycle the drive sled by either reseating it, rebooting the unit, or performing an emergency reset on the drive by holding the eject button down for 5 seconds.
Page 265: T050
4 Clear the RAS ticket. 5 Upgrade the tape drive to the latest drive firmware posted on http:// support.dell.com. If already at the latest firmware, power cycle the drive sled by either reseating it, rebooting the unit, or performing an emergency reset on the drive by holding the eject button down for 5 seconds.
Page 266: T051
T051 T051 - TapeAlert 32 – Interface Description GUI Description: The tape drive reported an external data interface problem. Explanation: System determines that the tape drive has issued a TapeAlert 32, indicating that a tape drive has detected a problem with the application client interface.
Page 267: T052
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Drive Sled PowerVault ML6000 Maintenance Guide...
Page 268: T053
T053 Status: Added with firmware version 580. T053 - Drive Unload Timeout Description GUI Description: A tape drive did not successfully unload a tape cartridge within the allotted time frame, preventing the robot from picking and moving the tape cartridge. Explanation: The library is expecting the drive to achieve an unloaded state within 3 to 5 minutes of initiating the unload request, but the drive is still rewinding and unthreading the tape.
Page 269: T055
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Drive Sled 2 Power Supply PowerVault ML6000 Maintenance Guide...
Page 270: T056
T056 T056 - Drive TapeAlert 39 - Diagnostic Required Description GUI Description: A tape may have a hardware fault, and further diagnostics may be required to isolate the issue to a media or drive problem. Explanation: System determines that the drive has issued a TapeAlert 39, indicating that the drive may have experienced a hardware fault and that further diagnostic may be required.
Page 271: T057
The tape drive generated and reported TapeAlert 51. Root Causes The tape drive generated and reported Tap Alert 51. Service Resolution 1 Perform DR017 - Resolve Corrupted Tape Directory on page 374. Steps Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 272: T058
T058 T058 -Drive TapeAlert 52 - Tape System Area Write Failure Description GUI Description: The tape drive issued a TapeAlert, indicating that a tape system area write failed during a cartridge unload operation. Explanation: The library received a drive-generated TapeAlert 52, indicating that a tape system area write failed during the unload operation.
Page 273: T059
The tape drive generated and reported TapeAlert 53. Root Causes The tape drive has determined and reported a problem per its internal error analysis algorithms. Service Resolution 1 Perform RR008 - Remove and Replace Tape Cartridge on page 423. Steps Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 274: T060
T060 T060 - Main Access Door Open Description GUI Description: A library access door has been opened. Explanation: At boot time or run time, the library detects that at least one main access door is open. The main access door switches are physically wired in series, and the system firmware cannot distinguish which switch/door is open.
Page 275: T061
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Drive Sled PowerVault ML6000 Maintenance Guide...
Page 276: T062
T062 T062 - Module Configuration Problem Description GUI Description: The library cannot determine its module configuration due to a bad module-to-module cable connection or a module termination failure. Explanation: At boot time or run time, the library physical frame configuration is not valid.
Page 277 Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Module Terminators and Module-to-Module Cables PowerVault ML6000 Maintenance Guide...
Page 278: T063
T063 T063 - WWN Label Change Description GUI Description: The robot cannot read the WWN or detected a new library WWN. Explanation: The library logic learns the library WWN of the system by reading an abbreviated base WWN base barcode label. This is done at first boot up from a “cleared to ship”...
Page 279 1 Picker Assembly (if Model 1 robot is installed) or Robot Assembly (if Model 2 robot is installed) 2 LCB 3 Module (EM or CM) — only dispatch this FRU if the label is missing or damaged PowerVault ML6000 Maintenance Guide...
Page 280: T064
T064 T064 - LCB Hardware Failure Description GUI Description: The library controller board experienced a hardware failure. Explanation: The library encounters an error which appears to be isolated to hardware on the LCB itself. Detection Scenarios • Code detects a board-level voltage problem. •...
Page 281: T065
(or set of parts) at a time. 1 LCB 2 Picker Assembly (if Model 1 robot is installed) or Robot Assembly (if Model 2 robot is installed) 3 Cable Spool (if Model 2 robot is installed) PowerVault ML6000 Maintenance Guide...
Page 282: T066
T066 T066 - Drive Power Failure Description GUI Description: The library detected a drive power failure within a library module. Explanation: The library detects that a tape drive power fuse located on a drive sled interconnect board (DSIB) has failed. Each module has a DSIB card to provide an electrical connection point for the tape drive sleds.
Page 283: T067
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 LCD Front Panel Display (Operator Panel) 2 LCB PowerVault ML6000 Maintenance Guide...
Page 284: T068
T068 T068 - Destination Element Full Description GUI Description: The robot determined that a destination location for a tape cartridge move operation is already full. Explanation: The robot has attempted to put to a tape drive, I/E station, or storage element and has determined that the element is full. This is distinctly not a SCSI illegal request situation.
Page 285: T069
2 Use the Details option in the RAS ticket to identify which source slot is causing the RAS ticket. Clear the RAS ticket. 3 Open the main door and inspect the slot for media. Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 286: T070
T070 T070 - Library Control Path Failure Description GUI Description: The library control command path through a tape drive has failed. Explanation: The library media changer control path through a tape drive has failed. The host that owns and runs the partition can no longer control the library.
Page 287: T071
Reseat the terminators and cables. Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts. Dispatch parts as indicated by resolution steps performed above. • Module Terminators and Module-to-Module Cables • Power Supply PowerVault ML6000 Maintenance Guide...
Page 288: T072
T072 T072 - Unmanaged System Fault Description GUI Description: The library encountered an unmanaged fault. Explanation: Library firmware has reported a problem that is not associated with a specific RAS ticket and corresponding diagnostic resolution. This problem cannot be resolved without escalation to tech support and engineering.
Page 289: T073
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 I/E Lock Assembly 2 I/E Magazine Slide Assembly PowerVault ML6000 Maintenance Guide...
Page 290: T074
T074 T074 - Drive Sled Auto-Leveling Failure Description GUI Description: The drive sled assembly failed to automatically update its firmware to the correct version. Explanation: The normal auto-level process for a tape drive sled did not work. When a drive sled is inserted into a booted-up library, or when a library powers up, the firmware level of the tape drive sleds is checked to ensure that it is consistent with the level required by the main library firmware.
Page 291: T075
DR026 - Resolve Unsupported Module Configuration on page 378. Steps 2 Close the RAS ticket. Before replacing any parts, upgrade library and drive firmware to the latest version. This will correct this issue in most cases. Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 292: T076
T076 T076 - Robot Initialization Failure Description GUI Description: The robot did not initialize properly. Explanation: This RAS ticket is designed to notify the user if the robot cannot initialize at all. The three items most likely to cause this RAS ticket are, in order: 1) module terminators and module-to-module cables;...
Page 293: T077
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 I/E Lock Assembly PowerVault ML6000 Maintenance Guide...
Page 294: T078
T078 T078 - Invalid Tape Blocker Location Description This ticket should only occur on systems with Model 1 robots (see How to Determine Which Robot Your Library Contains on page 165). GUI Description: A tape blocker is installed in an incorrect location Explanation: A tape blocker is not supported with Model 2 robots.
Page 295 DR038 - Resolve Tape Blocker Location on page 385. Steps 2 Clear the RAS ticket. Open the main door and inspect the tape blockers are present in the bottom unit of magazine columns 1 through 5. Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 296: T079
T079 T079 - Get Operation Failed, Motion OK Description GUI Description: The robot failed to pick a tape cartridge. Explanation: The library cannot successfully get a tape cartridge from a drive, storage, or I/E location. The tape cartridge is still resting in the source location.
Page 297: T080
If your library was built on or before July 1, 2008, and you are running firmware version 500G or earlier, you can run the test, but it is not recommended because it may produce erroneous results. PowerVault ML6000 Maintenance Guide...
Page 298 T080 - Module SN Change Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts. Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time.
Page 299: T081
• If your library was built on or before July 1, 2008, and you are running firmware version 500G or earlier, you can run the test, but it is not recommended because it may produce erroneous results. PowerVault ML6000 Maintenance Guide...
Page 300 T081 - Incorrect Module Brand Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts. Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time.
Page 301: T082
(or set of parts) at a time. 1 Picker Assembly (if Model 1 robot is installed) or Robot Assembly (if Model 2 robot is installed) 2 Cable Spool 3 Y-carriage Assembly (if Model 1 robot is installed) PowerVault ML6000 Maintenance Guide...
Page 302: T083
T083 T083 - Unlevel Robot Assembly Not Level Description GUI Description: The robot assembly does not seem to be horizontally level and may be installed improperly. Explanation: The firmware has detected a condition that indicates the robot assembly (Y-carriage and picker) is not installed level within the system. The robot assembly has drive gears that mate with rack gears inside the library modules.
Page 303: T084
1 Perform DR042 - Resolve Missing Cleaning Cartridge on page 386. Steps 2 If auto-cleaning is enabled, ensure that a cleaning tape is loaded in the correctly specified cleaning slot in the library. Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 304: T085
T085 T085 - Unknown Cartridge in Cleaning Slot Description GUI Description: A configured cleaning slot contains an unknown tape cartridge, which will not be used for automatic library-initiated drive cleaning operations. Explanation: When using the library to manage drive cleaning, the cleaning tapes that are imported into the library are not visible to any host and are not part of any partition.
Page 305: T086
2 This RAS ticket should only occur in libraries 23U, 32U, and 41U in height. Open the main door on the CM and ensure that no media is in positions [0, 4, 1] or [0, 5, 1]. Remove the media and clear the RAS ticket. Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 306: T087
T087 T087 - Invalid Library SN Label Warning Description GUI Description: The library's serial number barcode label cannot be read by the robot, but the library is able to initialize and continue operation. Explanation: The library logic learns the serial number of the system by reading an internal serial number label.
Page 307: T088
If your library was built on or before July 1, 2008, and you are running firmware version 500G or earlier, you can run the test, but it is not recommended because it may produce erroneous results. PowerVault ML6000 Maintenance Guide...
Page 308 T088 - Invalid Library Service Tag Warning Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts. Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time.
Page 309: T089
These settings can be viewed on the operator panel, but only modified via the Web client. 3 Ensure that the SMTP server is functioning properly and there is network connectivity between the SMTP server and the library. Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 310: T090
T090 T090 - Invalid Cleaning Tape Description GUI Description: A non-cleaning tape cartridge was used to attempt to clean the tape drive. Explanation: System determines that the tape cartridge used to clean a drive is not a cleaning tape. This RAS ticket differs from the TapeAlert 23 RAS ticket (T048) in that this RAS ticket will be generated any time a non-cleaning tape is used to clean a drive, not just in the case where the drive requires cleaning and posts a TapeAlert 23.
Page 311: T091
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Drive Sled PowerVault ML6000 Maintenance Guide...
Page 312: T093
T093 T093 - Automatic Cleaning Failure Description GUI Description: The library detected a problem during an automatic cleaning operation. Explanation: When the library is set up for Automatic Cleaning, drive cleaning request tickets are disabled from being displayed, since the automatic cleaning mechanism will resolve the cleaning request.
Page 313: T094
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Drive Cover Plate PowerVault ML6000 Maintenance Guide...
Page 314: T095
T095 T095 - Installation and Verification Test (IVT) Failure Description GUI Description: A sub-test failed during the Installation & Verification Test. Explanation: The library contains a verification test that can be run to validate that the system has been installed properly and is up and running. Errors can occur during this test.
Page 315: T096
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Module terminators and module-to-module cables PowerVault ML6000 Maintenance Guide...
Page 316: T097
T097 T097 - Noisy Fibre Channel Link Description GUI Description: Noisy link detected on Fibre Channel Blade. Explanation: The FC I/O blade has detected excessive noise on a specific Fibre Channel port. Detection Scenarios Transmission or reception error rates have occurred at an unacceptable rate on a specific channel.
Page 317: T098
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 FC I/O Blade PowerVault ML6000 Maintenance Guide...
Page 318: T099
T099 T099 - Internal FC I/O Blade Memory Error Description GUI Description: Memory Error Detected on Fibre Channel Blade. Explanation: An error with the FC I/O blade’s internal memory has been detected. Detection Scenarios During start up, the FC I/O blade detected an error in its internal memory. Root Causes FC I/O blade hardware error.
Page 319: T100
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 FC I/O Blade PowerVault ML6000 Maintenance Guide...
Page 320: T101
T101 T101 - FC I/O Blade Host Health Check Failure Description GUI Description: Host failed health check. Explanation: The FC I/O blade relies on a periodic signal from a host, known as a “heartbeat.” This ticket is generated when this signal is not detected. Detection Scenarios Heartbeat signal is not received when expected.
Page 321: T102
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 FC I/O Blade PowerVault ML6000 Maintenance Guide...
Page 322: T103
T103 T103 - FC I/O Blade Connection Failure Description GUI Description: Ethernet communication to an I/O blade has failed. Explanation: The FC I/O blade has two interfaces to the LCB, internal Ethernet and CAN, and these interfaces are monitored. This RAS ticket is generated when the LCB can no longer communicate to the FC I/O blade via the internal Ethernet connection.
Page 323: T104
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Module Terminators and Module-to-Module Cables 2 FC I/O Blade PowerVault ML6000 Maintenance Guide...
Page 324: T105
T105 T105 - FC I/O Blade Temperature Alert Description GUI Description: An FC I/O blade issued a temperature warning/alert. Explanation: The FC I/O blade detected a temperature problem. Detection Scenarios The FC I/O blade has an internal temperature sensor. This RAS ticket is generated when it detects a temperature that is above specification.
Page 325: T106
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Fan Blade 2 FC I/O Blade PowerVault ML6000 Maintenance Guide...
Page 326: T107
T107 T107 - FC I/O Blade Autolevel Failure Description GUI Description: The FC I/O blade failed to autolevel to the proper firmware. Explanation: Each FC I/O blade has its own firmware image. A copy of the latest revision of that firmware is stored on the compact flash of the LCB. If the version stored on the compact flash is different from the version stored on the FC I/O blade, the library will automatically install the firmware image from the LCB compact flash onto the FC I/O blade.
Page 327: T108
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Drive Sled PowerVault ML6000 Maintenance Guide...
Page 328: T109
T109 T109 - Drive Firmware Update Failure Description GUI Description: A tape drive firmware update failed. Explanation: From time to time, new drive firmware is released for Fibre Channel, SCSI, and SAS drives. The library provides the ability to upgrade the firmware installed on a drive either via a firmware upgrade (FUP) tape, via a download through Webthe Web client, via the FC I/O blade, or via a host utility.
Page 329: T111
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 FC I/O Blade PowerVault ML6000 Maintenance Guide...
Page 330: T112
T112 T112 - Invalid Tape Drive Firmware Image Description GUI Description: A stored tape drive firmware image is not usable for auto- leveling of a tape drive. Explanation: During initialization, or when a drive is inserted while the library is operating, the library checks the product firmware level of the installed tape drive (brick) and compares that version to the version that it stores internally in its file system.
Page 331: T113
Dispatch only one part (or set of parts) at a time. 1 FC I/O Blade 2 Power Supply (only dispatch if warranted; see note in Service Resolution Steps above) PowerVault ML6000 Maintenance Guide...
Page 332: T114
T114 T114 - Unassigned Tape Cartridge Description GUI Description: A tape cartridge has been detected in a storage location that is not assigned to any partition. Explanation: At bootup, or after a door open event, the picker performs an inventory of the entire library. There is a chance that a tape cartridge may be located in a slot that is not part of a partition.
Page 333: T115
Root Cause Any function that is executed by the Installation & Verification Test that does not complete successfully. Service Resolution Perform DR075 - Resolve Installation & Verification Test Warning Steps page 399. Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 334: T116
T116 T116 - Robotics Firmware Image Error Description This RAS ticket applies to Model 2 robots only (see How to Determine Which Robot Your Library Contains on page 165). GUI Description: The robotics firmware auto-level process cannot be performed because necessary files are missing or corrupted. Explanation: The library is unable to attempt the robotics firmware autoleveling process.
Page 335: T117
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Robot Assembly PowerVault ML6000 Maintenance Guide...
Page 336: T118
T118 T118 - Degraded Robotics Flash Description This RAS ticket occurs with Model 2 robots only (to determine which your library contains, see How to Determine Which Robot Your Library Contains page 165). GUI Description: The robotics firmware auto-leveling process completed, but failed to update one of the redundant robot controller flash partitions.
Page 337: T120
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Robot Assembly 2 Cable Spool PowerVault ML6000 Maintenance Guide...
Page 338: T121
T121 T121 - Robotics Y-Axis Motion Failure, No Tape In Picker Description This ticket applies to Model 2 robots only. GUI Description: A Y-axis motion error occurred, which does not seem to be the result of robotic obstruction. Explanation: A y-axis motion error that cannot be considered a complete obstruction has been reported by robotics.
Page 339: T122
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Robot Assembly 2 Cable Spool PowerVault ML6000 Maintenance Guide...
Page 340: T123
T123 T123 - Robotics X, Z, Theta Axis Motion Failure, No Tape In Picker Description This ticket applies to Model 2 robots only. GUI Description: An X, Z, or Theta axis motion error occurred, which does not seem to be the result of a robotic obstruction. Explanation: An x, z, or theta axis motion error that cannot be considered a complete obstruction has been reported by robotics.
Page 341: T124
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Robot Assembly 2 Cable Spool PowerVault ML6000 Maintenance Guide...
Page 342: T125
T125 Status: Implemented in firmware 520G. Disabled in firmware 580G. T125 - Robotics Hardware Error - Picker Description GUI Description: A servo hardware error has been detected in the picker mechanism. Explanation: A servo hardware error has been isolated to the robotics picker mechanism.
Page 343: T126
Dispatch only one part (or set of parts) at a time. 1 Picker Assembly (if Model 1 robot is installed) or Robot Assembly (if Model 2 robot is installed) PowerVault ML6000 Maintenance Guide...
Page 344: T127
T127 T127 - Robotics Communication Error Description This RAS ticket occurs with Model 2 robots only (to determine which your library contains, see How to Determine Which Robot Your Library Contains page 165). GUI Description: The library controller firmware lost communication with the robotics subsystem.
Page 345: T128
1 Robot Assembly (If a Model 2 robot is in the library, replace it with a Model 1 robot—order both the Picker Assembly and the Y-carriage Assembly and replace as a single unit. If a Model 1 robot is in the library, replace it with a Model 2 robot.) PowerVault ML6000 Maintenance Guide...
Page 346: T129
T129 T129 - Drive Sled Firmware Image Error Description GUI Description: Drive sled firmware cannot be auto-leveled, due to a missing or corrupt drive sled firmware image. Explanation: During an attempt to autolevel the drive sleds, the library detected a missing or corrupt UDS.lif (drive sled firmware) file. Detection Scenarios Main library firmware that controls and performs drive sled firmware updates detects that the drive sled firmware update file is missing or corrupted.
Page 347: T130
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Drive Sled PowerVault ML6000 Maintenance Guide...
Page 348: T131
T131 T131 - Invalid EKM Configuration Description GUI Description: The number of tape drives enabled for encryption exceeds the number of tape drives supported under the current encryption license. The 120-day grace period to correct the violation expires on the termination date. Explanation: The number of encryption-capable tape drives configured in LME partitions exceeds the number of tape drives that may be encryption enabled, under the...
Page 349: T132
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 LCB PowerVault ML6000 Maintenance Guide...
Page 350: T133
T133 T133 - Barcode Label Mapping Failure Description GUI Description: The library control firmware cannot map barcode labels to respective slots during an inventory operation. Explanation: The library is attempting to map barcode labels during inventory and is being prevented from doing so because one or more barcode labels are improperly attached, or a magazine is improperly seated/installed.
Page 351: T134
Dispatch only one part (or set of parts) at a time. 1 Picker Assembly (if Model 1 robot is installed) or Robot Assembly (if Model 2 robot is installed) PowerVault ML6000 Maintenance Guide...
Page 352: T135
T135 T135 - Tape Drive Type Change Description GUI Description: An assigned tape drive has been replaced with a tape drive of a different type. Explanation: A tape drive that is assigned to a partition has been replaced with a tape drive of a different type, where type is defined by the tape drive's vendor, generation, and interface.
Page 353: T136
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Picker Assembly PowerVault ML6000 Maintenance Guide...
Page 354: T137
T137 T137 - Display Assembly Communication Failure Description GUI Description: A local display assembly communication failure has been detected. Explanation: The library encountered an error that appears to be caused by a communication link failure to the display assembly (DIEB) board. Detection Scenarios •...
Page 355: T138
Steps Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts. No library FRU is identified. Rather, this is a notification that the grace period for exceeding the current encryption license has expired. PowerVault ML6000 Maintenance Guide...
Page 356: T139
T139 T139 - Robotics Communication Loss Description This RAS ticket is generated by the Model 1 (GA) robot (to determine which your library contains, see How to Determine Which Robot Your Library Contains on page 165). GUI Description: The library controller firmware lost communication with the robotics subsystem.
Page 357: T140
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 FC I/O Blade PowerVault ML6000 Maintenance Guide...
Page 358: T141
T141 T141 - Unknown Picker Calibration Offsets Description GUI Description: Library firmware is unable to read the robotics picker's calibration offsets. Explanation: The picker's EEPROM/FLASH that contains calibration offset values required for proper picker calibration and fiducial size evaluation does not contain valid calibration offsets.
Page 359: T142
Dispatch only one part (or set of parts) at a time. 1 Y-carriage Assembly (if Model 1 robot is installed) or Robot Assembly (if Model 2 robot is installed) PowerVault ML6000 Maintenance Guide...
Page 360: T143
T143 T143 - Unlabeled Cartridge Detected Description GUI Description: An unlabeled tape cartridge or unreadable cartridge barcode label has been detected. Explanation: During library initialization, or after a main door closure event, the library performs an inventory of the entire library. An inventory of respective magazines is also performed each time an I/E station closes.
Page 361: T144
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 I/E Station Lock Assembly PowerVault ML6000 Maintenance Guide...
Page 362: T145
T145 T145 - Media Removal Notification Description GUI Description: The library detected an expected tape cartridge removal from a configured I/E (or I/O) area element. Explanation: The library is configured for Media Security Notification and detected an expected removal of media. Media removal is expected whenever an exported tape cartridge has been physically removed by an operator from an I/E area element.
Page 363: T146
Root Causes A tape cartridge has been removed from the library without having been properly exported by the robot. Service Resolution Perform DR106 - Resolve Media Security Notification on page 413. Steps Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 364: T147
T147 T147 - Tape Cartridge Load Count Warning Description GUI Description: The library detected that a tape cartridge is exceeding a configured load count threshold. Explanation: The library is configured for Advanced Reporting and enabled tape cartridge thread count (load count) threshold notification. This ticket alerts of a tape cartridge having exceeded the configured load count threshold.
Page 365: T148
Root Causes The tape cartridge has been written to with more data than the configured threshold allows. Service Resolution Perform DR137 - Resolve Media Threshold Notification on page 419. Steps Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 366: T149
T149 T149 - EKM Path Test Delay Description GUI Description: The library is unable to initiate a background EKM Path Test to an EKM server. Explanation: The library attempted to perform an EKM Path Diagnostics Test to an EKM server, but a tape drive has not been available with the proper prerequisites, such as being ready and unloaded.
Page 367: T153
Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Drive Sled PowerVault ML6000 Maintenance Guide...
Page 368: T154
T154 T154 - Drive Encryption Monitoring Warning Description GUI Description: A tape drive request to initiate a library managed encryption key exchange did not provide the required request details to service the encryption key exchange request. Explanation: The drive sled controller firmware suspended Encryption Service Request (ESR) monitoring of the tape drive, due to the tape drive having indicated an ESR, but when the drive sled controller firmware requested details from the tape drive, no data was provided.
Page 369: T178
• EEB not connected/operational (separate ticket T177 also shown). • Internal drive sled Ethernet routing/connection failure. • LCB Ethernet hub is not working correctly. Service Resolution Perform DR131 - Resolve Tape Drive Connection Failure on page 417. Steps Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 370: T180
T180 T180 - Drive TapeAlert 1 - Read Warning Description GUI Description: The tape drive issued a TapeAlert, reporting that it encountered read performance issues with the mounted tape cartridge. Explanation: The library received a drive-generated TapeAlert 1, indicating severe read problems that affect performance, but no data loss. Detection Scenarios The tape drive generated and reported TapeAlert 1.
Page 371: T181
The tape drive generated and reported TapeAlert 7. Root Causes The tape drive has determined and reported a problem per its internal error analysis algorithms. Service Resolution Perform RR008 - Remove and Replace Tape Cartridge on page 423. Steps Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 372: T182
T182 T182 - Drive TapeAlert 13 - Recoverable Mechanical Cartridge Failure Description GUI Description: The tape drive issued a TapeAlert, reporting that the tape cartridge in the tape drive experienced a mechanical failure. Explanation: The library received a drive-generated TapeAlert 13, indicating that an operation has failed because the tape cartridge in the tape drive experienced a mechanical failure.
Page 373: T183
The tape drive generated and reported TapeAlert 14. Root Causes The tape drive has determined and reported a problem per its internal error analysis algorithms. Service Resolution Perform RR009 - Remove and Replace Defective Tape Cartridge Steps page 423. Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 374: T184
T184 T184 - Drive TapeAlert 58 - Microcode Error Description GUI Description: The tape drive issued a TapeAlert, reporting that a drive firmware error occurred. Explanation: The library received a drive-generated TapeAlert 58, indicating the detection of a drive firmware failure. Detection Scenarios The tape drive generated and reported TapeAlert 58.
Page 375: T185
Root Causes The tape drive has determined and reported a problem per its internal error analysis algorithms. Service Resolution Perform DR129 - Resolve Drive TapeAlert 59 - WORM Integrity Check Steps page 416. Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 376: T186
T186 T186 - Drive TapeAlert 60 - WORM Medium Overwrite Detected Description GUI Description: The tape drive issued a TapeAlert, reporting that the loaded media may not be recognized by the host application as WORM media, as the drive was requested to overwrite data. Explanation: The library received a drive-generated TapeAlert 60, indicating that a host application attempted to overwrite data on the mounted WORM media.
Page 377: T187
Root Causes The tape drive has determined and reported a problem per its internal error analysis algorithms. Service Resolution Perform DR045 - Resolve Drive TapeAlert 1, 5, 6 - Read/Write Problem Steps page 388. Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 378: T188
T188 T188 - Drive Tape Alert 54 - No Start of Data Description GUI Description: The tape drive issued a Tape Alert, reporting that it did not detect the start of data on the tape. Explanation: The library received a drive-generated Tape Alert 54, indicating a damaged, bulk erased, or incorrect format tape.
Page 379: T190
The library encountered an exception condition that resulted in a "core" and restart of the system. Service Resolution Perform DR146 - Resolve Drive Tape Alert 54 - No Start of Data on page 419. Steps Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 380: T191
T191 T191 - FC I/O Blade Data Path Error Description GUI Description: The library detected a FC I/O Blade data path error. Explanation: The FC I/O Blade detected a parity or ECC error during a data transfer. The blade will stop all data transfer operations and will require a replacement.
Page 381: T192
The CF formatting process fails and cannot recover from formatting the installed CF. Root Causes • Defective CF • CF error condition causing formatting process to fail Service Resolution Perform RR005 - Remove and Replace Compact Flash on page 422. Steps Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 382: T193
T193 T193 - Suspect Drive Command Description GUI Description: The tape drive reported a multi-initiator command conflict. Explanation: The library detected that a tape drive is experiencing conflicting drive commands from multiple hosts/initiators. This issue is most likely due to multiple initiators requesting drive operations without properly reserving the drive for Input/Output (I/O) operations.
Page 383: T194
During “scan” inventory, the scanner reported a tape cartridge that is already recorded for another element. Root Causes A tape cartridge has a duplicate barcode label attached. Service Resolution Perform RR020 – Remove and Replace Duplicate Tape Cartridge Steps page 426. Possible CRUs/FRUs None PowerVault ML6000 Maintenance Guide...
Page 384: Diagnostic Resolutions
Diagnostic Resolutions The diagnostic resolution strategies described in this section are similar to those found in the RAS ticket on the operator panel interface. The diagnostic resolution strategy instructions are available to the library’s administrative users. DR001 - Resolve Picker Cartridge Presence This DR provides customer resolution steps for T001 on page 196.
Page 385: Dr002 - Resolve Tape Cartridge Recovery
Observe for recurrence of this issue, and contact Service if the issue repeats. If the drive fails to unload and eject the tape cartridge, contact Service for assistance. PowerVault ML6000 Maintenance Guide...
Page 386: Dr004 - Resolve Full Destination Element
You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR004 - Resolve Full Destination Element This DR provides customer resolution steps for T004 on page 199.
Page 387: Dr006 - Resolve Unload Timeout
Drive Identification Label • Module Serial Number This problem IS NOT associated with failure to read a tape cartridge barcode label. It is unlikely that users can resolve this problem without technical assistance. Please contact Service. PowerVault ML6000 Maintenance Guide...
Page 388: Dr008 - Resolve Stuck I/E Station Interrupt
Service personnel should use the Service > System > Barcode test to isolate the problem and determine whether the issue is intermittent. Run the test several times, and note the results. If the test passes, the failure is most likely with a particular barcode label. If the test fails, the failure is most likely with the picker assembly FRU that contains the barcode scanner.
Page 389: Dr009 - Resolve Ac Failure
After the terminator and cables are installed, perform the self test again. If there is no additional lower expansion module, select the Next button. PowerVault ML6000 Maintenance Guide...
Page 390: Dr011 - Resolve I/E Station Lock/Unlock Failure
• Self test failed – Inspect the module connectors and module-to-module cables for bent or broken pins. Contact service to order replacement cable or expansion module. • Self test passed – Power cycle the library to allow for a final termination and connectivity check.
Page 391: Dr013 - Resolve Drive Connection Issue
If the tape cartridge is correctly set as read-only, investigate the host application to determine why a write was attempted. You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. PowerVault ML6000 Maintenance Guide...
Page 392: Dr015 - Resolve Unsupported Tape Format
DR015 - Resolve Unsupported Tape Format This DR provides customer resolution steps for T039 on page 237. Problem: A tape cartridge with an incorrect format has been loaded into a drive. There are several common scenarios: • Tape cartridge type not compatible with tape drive generation. •...
Page 393: Dr018 - Resolve Drive Cleaning Requirement
Determine whether a main access door was actually opened. Note all resolution steps and close this ticket. If no access door appears to have been opened, check that all module terminators and module-to- module cables are properly connected. PowerVault ML6000 Maintenance Guide...
Page 394: Dr020 - Resolve Library Inventory Mismatch
Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR021 - Contact Dell Service The following tickets direct users to this DR: •...
Page 395: Dr022 - Resolve Missing Power Supply
This ticket requires technical assistance from Dell. Contact Dell Technical Support online at http:// support.dell.com. Please see the Website for a complete list of phone numbers by country. You may select the No button to leave this problem open for future review.
Page 396: Dr025 - Resolve Stuck I/E Station Sensor
If the same drive reports T034 for the currently loaded tape cartridge, media can no longer be read and/ or written, or performance is severely degraded. Attempt to copy any required data from this tape, and retire the tape from service. T034 is not reported, close this ticket and follow the resolution steps for any other tickets that may have been reported by this drive.
Page 397: Dr027 - Resolve Unknown Library Sn Label
Open the main access door(s) and look for interference by the parking tab, any obvious foreign objects, or tape cartridges obstructing motion. PowerVault ML6000 Maintenance Guide...
Page 398: Dr029 - Resolve Drive Sled Communication Loss
If this is a new installation, check for packing material and robot shipping posts, which are large plastic screws that protrude from the top of the robot. Make sure the Y-rails are secured properly and the robot is moving horizontally level along the Y-rails. Look under the robot to make sure that there is no tape cartridge or other hidden obstruction on the floor of the library.
Page 399: Dr030 - Resolve Drive Load Failure
Power off the library and inspect all terminators and module-to-module cables for bent or broken pins. Contact service to replace any damaged parts. If no problem is found, or the robot continues to fail, contact Service for assistance. PowerVault ML6000 Maintenance Guide...
Page 400: Dr032 - Resolve Drive Control Path Failure
You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR032 - Resolve Drive Control Path Failure This DR provides customer resolution steps for T070 on page 268.
Page 401: Dr034 - Resolve Open Storage I/E Door
Open a library main access door, wait 10 seconds, and then close the main access door. Observe library initialization. If the robot does not initialize and/or a ticket is displayed again, contact Service for further assistance. PowerVault ML6000 Maintenance Guide...
Page 402: Dr036 - Resolve Partially Open I/E Station
You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR036 - Resolve Partially Open I/E Station This DR provides resolution steps for T077 on page 275.
Page 403: Dr038 - Resolve Tape Blocker Location
If this problem was reported following a field upgrade, or the replacement of a defective part, it is likely that the new part is not correct or is mislabeled. Contact Service for possible replacement. PowerVault ML6000 Maintenance Guide...
Page 404: Dr041 - Resolve Robot Installation
If this problem occurred following the swapping of a module, control boards, or compact flash cards between libraries, the two libraries have incompatible parts, and the parts should be returned to their original libraries. If neither of these scenarios apply, or the problem remains unresolved, contact Service for assistance. You have three options: a.
Page 405: Dr043 - Resolve Invalid Cleaning Cartridge
If the retry attempt fails, copy all required data to a new tape cartridge and discontinue use of the faulty tape cartridge. PowerVault ML6000 Maintenance Guide...
Page 406: Dr045 - Resolve Drive Tapealert 1, 5, 6 - Read/Write Problem
You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR045 - Resolve Drive TapeAlert 1, 5, 6 - Read/Write Problem This DR provides customer resolution steps for: •...
Page 407: Dr046 - Resolve Drive Tapealert 8 - Suspect Data Grade Tape
Problem: A tape cartridge was manually ejected from a drive while it was actively reading or writing. This typically occurs when a user is servicing the drive and has not stopped all host operations to the drive. PowerVault ML6000 Maintenance Guide...
Page 408: Dr049 - Resolve Drive Tapealert 30, 31 - Drive Hardware Error
Reload the tape cartridge back into the drive. Restart the failed host application. You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR049 - Resolve Drive TapeAlert 30, 31 - Drive Hardware Error This DR provides customer resolution steps for: •...
Page 409: Dr050 - Resolve Invalid Tape Location]
DR052 - Resolve Library Service Tag Detection This DR provides customer resolution steps for T088 on page 289. Problem: The library cannot read the module service tag, but has already validated that the barcode scanning system is working properly. PowerVault ML6000 Maintenance Guide...
Page 410: Dr053 - Resolve Network Configuration Issue
There are two likely scenarios: • Line of sight from the scanner to the module service tag barcode label is blocked by foreign material, such as a media barcode label. • The module service tag barcode label is damaged and the barcode scanner cannot read it reliably. Open the main library doors and look for any obstructions in front of the module service tag barcode labels.
Page 411: Dr056 - Resolve Module Communication
Ensure that the fiber cables are properly connected to both the FC I/O blade and the drive. Check the fiber cable for any damage or debris in the connectors. Reset the port on the FC I/O blade via the local or remote user interface. PowerVault ML6000 Maintenance Guide...
Page 412: Dr059 - Resolve Fc I/O Blade Memory Error
If the problem still persists, contact Service for further assistance in resolving the issue. You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR059 - Resolve FC I/O Blade Memory Error This DR provides customer resolution steps for T099...
Page 413: Dr062 - Resolve Host Port Failover
Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR063 - Resolve FC I/O Blade Connection Failure This DR provides customer resolution steps for T103 on page 304. PowerVault ML6000 Maintenance Guide...
Page 414: Dr064 - Resolve Fc I/O Blade Can Failure
Problem: The LCB detected an Ethernet connection failure with the FC I/O blade. Note the ticket details, to determine FC I/O blade location and failure reason. If a CAN and Ethernet connection failure is detected, ensure that the FC I/O blade is installed properly, fully latched, secured, and powered on.
Page 415: Dr066 - Resolve Fc I/O Blade Fan Alert
Select Back to return to the Diagnostic Resolution. DR069 - Resolve Tape Drive Firmware Update Failure This DR provides customer resolution steps for T109 on page 310. Problem: An attempt to update the firmware of a drive was not successful. PowerVault ML6000 Maintenance Guide...
Page 416: Dr071 - Resolve Fc I/O Blade Product Mismatch
Verify that the drive firmware version being used for the upgrade is different from the version that the drive is currently using. If not, close this ticket and retry the upgrade with the correct drive firmware version. If the upgrade is being performed via a firmware upgrade tape, ensure that the tape cartridge contains the correct firmware for the type and generation of the drive being updated.
Page 417: Dr073 - Resolve Fc I/O Blade Voltage Alarm
Problem: The Installation & Verification Test returned a result indicating that one of the tests was not successful. The library is still functional and can be used normally; however, this may be an indication of a developing problem. PowerVault ML6000 Maintenance Guide...
Page 418: Dr076 - Resolve Get Failure
Review the ticket details and the Installation & Verification Test logs to determine which library component failed. Check if any new tickets have been generated against this component. If so, contact Service for further assistance in resolving this issue. Monitor the library for any further problems with this component. If no further tickets are generated, the library can continue to be used normally.
Page 419: Dr078 - Resolve Tape Load/Unload Failure
If the issue is an EKM server configuration problem, a separate ticket has been generated and requires resolution. Close this ticket and resolve the respective EKM server communication ticket(s). If the issue is a communication problem, perform the following steps: PowerVault ML6000 Maintenance Guide...
Page 420: Dr081 - Resolve Autoclean Failure
a. Ensure that the library is properly connected to the network, and that the network cable is not damaged. b. Ensure that the library's IP address settings are correct, and that the key server IP and port configuration are configured appropriately. c.
Page 421: Dr082 - Resolve Library Calibration Failure
If the ticket details identify a drive sled, remove the identified drive and inspect the drive’s calibration bracket’s horizontal white stripe for any damage. PowerVault ML6000 Maintenance Guide...
Page 422: Dr083 - Resolve Drive Voltage Problem
If inspections identified any damage, contact Service for part replacement; otherwise, close all doors and retry the initialization sequence. You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c.
Page 423: Dr086 - Resolve Robotics Degraded Flash Warning
Reposition any tape cartridges found extending from storage locations. Remove any tape cartridges found in the picker assembly. Inspect any recovered tape cartridges for damage. Close this ticket. PowerVault ML6000 Maintenance Guide...
Page 424: Dr089 - Resolve X, Z, Theta Axis Motion Failure
Close the doors, and wait for the system to complete initialization. Make sure the logical libraries are online and continue normal library operations. Monitor for recurrence of the problem. Admin users can use the Tools > Diagnostics > Robotics > Get/Put Test to determine that the robot is functioning properly or whether the issue repeats.
Page 425: Dr091 - Resolve Robotics Hardware Error - Picker
Close this ticket and re-initialize the robot by opening and closing the main access door(s). If this ticket reoccurs after the robot re-initializes, and no obstructions are found, contact Service for a replacement of the robot controller board or picker assembly. PowerVault ML6000 Maintenance Guide...
Page 426: Dr093 - Resolve Robotics Communication Error
You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR093 - Resolve Robotics Communication Error This DR provides customer resolution steps for: •...
Page 427: Dr094 - Resolve Drive Power Fuse Failure
329. Problem: After the tape drive was cleaned and the cleaning tape cartridge was removed from the tape drive, the tape drive continues to request drive cleaning. This could indicate a problem with the tape drive. PowerVault ML6000 Maintenance Guide...
Page 428: Dr097 - Resolve Invalid Ekm Configuration
Close this ticket and perform a manual drive cleaning operation with a different cleaning tape. If this ticket reoccurs following the manual cleaning, take the tape drive offline. Contact Service for additional diagnostic steps. It is recommended that the tape drive not be used for read/write operations, Note because continued cleaning requests could exhaust the cleaning tape supply.
Page 429: Dr099 - Resolve Barcode Label Mapping
Problem: The library firmware detected that a drive sled change occurred, but the replacement drive is not of the expected type. A tape drive's type is defined by its vendor, drive generation, interface type, or functionality purpose. There are two options to activate the assigned drive: PowerVault ML6000 Maintenance Guide...
Page 430: Dr102 - Resolve Robotics Z Axis Motion Failure
From the Main Menu, select Setup> Partitions. From the Setup - Partitions menu, choose the partition to be modified and select Modify. From the Modify Partition menu, deselect the original tape drive from the drives list and select Apply. From the Setup - Partitions menu, choose the partition to be modified and select Modify. From the Modify Partition menu, select the new drive from the drives list and select Apply.
Page 431: Dr104 - Resolve Ekm License Violation
DR106 - Resolve Media Security Notification This DR provides customer resolution steps for: • T145 on page 344 • T146 on page 345 Problem: The library has been configured to report unexpected and/or expected tape cartridge removal: PowerVault ML6000 Maintenance Guide...
Page 432: Dr110 - Resolve Drive Control Failure
• Media removal is expected whenever an exported tape cartridge has been physically removed by an operator from an I/E area element. • Media removal is NOT expected if a tape cartridge was previously detected in a storage, drive, or I/E element without having been exported/moved by the robot to a respective I/E area element for operator access and removal.
Page 433: Dr111 - Resolve Drive Encryption Service Request Monitoring
If the issue persists, contact Service for further assistance. You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. PowerVault ML6000 Maintenance Guide...
Page 434: Dr118 - Resolve Ekm Path Test Delay
DR118 - Resolve EKM Path Test Delay This DR provides customer resolution steps for T149 on page 348. Problem: The library attempted to perform an Automatic EKM Path Diagnostics Test via an available encryption-capable tape drive per the test interval setting. However, all configured tape drives are either loaded, unavailable, or otherwise busy, and cannot initiate the diagnostic test to determine proper EKM server connectivity and operability.
Page 435: Dr130 - Resolve Drive Tapealert 60 - Worm Overwrite Attempt
(if installed) or one of the 4 ports on the LCB, if an EEB is not installed. c. Inspect the Ethernet cable for any damage, and disconnect and reconnect as needed. Close this ticket and select Tools > Diagnostics and perform a drive reset operation. PowerVault ML6000 Maintenance Guide...
Page 436: Dr133 - Resolve Drive Tapealert 3 - Hard Error
If the problem cannot be corrected, contact Service for further assistance. You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR133 - Resolve Drive TapeAlert 3 - Hard Error This DR provides customer resolution steps for T033...
Page 437: Dr137 - Resolve Media Threshold Notification
If the drive error code lists error 7122 for a drive, the Format Identification Dataset (FID) is not properly recorded, and data cannot be written to tape. The tape cartridge does not contain data and needs to be discarded/replaced. PowerVault ML6000 Maintenance Guide...
Page 438: Dr147 – Resolve Suspect Drive Command
If step 2) does not apply, and the drive did not recover (host application failed to access media): a. Check that a correct format tape is used. b. If the media does not contain data, discard/replace the tape cartridge. If the issue is not resolved, collect a tape drive log; then contact Service for assistance in analyzing the drive log, as well as assistance regarding a possible tape drive firmware update.
Page 439: Rr002 - Remove And Replace Lcb
You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. PowerVault ML6000 Maintenance Guide...
Page 440: Rr003 - Remove And Replace Power Supply
RR003 - Remove and Replace Power Supply This RR provides instructions for T025 on page 223. Problem: An internal hardware problem has been detected in a power supply, which may require replacement of the supply. Inspect all module terminators and module-to-module cables for any broken or bent pins. Contact Service to replace any damaged parts.
Page 441: Rr007 - Remove And Replace Lcb Hardware Clock
Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. RR009 - Remove and Replace Defective Tape Cartridge This RR provides resolution steps for T183 on page 355. PowerVault ML6000 Maintenance Guide...
Page 442: Rr013 - Remove And Replace Display Assembly
Problem: A tape drive detected and reported that the mounted tape cartridge experienced a mechanical cartridge failure. The tape may be snapped, split, or cut, and the tape cartridge's mechanical failure may prevent the tape cartridge from being properly unloaded and ejected. CAUTION: Do not attempt to unload or move the tape cartridge, but follow the instructions below.
Page 443: Rr016 - Remove And Replace Incompatible Robot
Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. RR019 - Remove and Replace Unlabeled Tape Cartridge This RR provides resolution steps for T143 on page 342. PowerVault ML6000 Maintenance Guide...
Page 444: Rr020 – Remove And Replace Duplicate Tape Cartridge
Problem: The library has been configured to detect unlabeled tape cartridges, and at least one unlabeled tape cartridge or unreadable barcode label was found. Note, though, that tape cartridges in tape drives, and in the top and bottom library slots, may have readable barcode labels that may be temporarily unreadable in these locations.
Page 445: Interpreting Leds
Library control blade (LCB) and FC I/O blade LEDs indicate status by the rate at which they blink. The color of the LED identifies the area of the component being reported. Figure 28 shows the location of the blade LEDs. Table 11 describes how to interpret the current status of the blade. PowerVault ML6000 Maintenance Guide...
Page 446: Figure 28 Location Of Blade Leds
Figure 28 Location of Blade LEDs Library Control Blade Status LEDs • Left = Blue • Middle = Amber • Right = Green Port Link LEDs FC I/O Blade Status LEDs • Left = Green • Middle = Amber FC I/O Fan •...
Page 447: Table 11 Blade Status Leds
• FC I/O blade — Swap modeBlade is ready to be removed or replaced. • Solid OFF — Blade is not receiving power. • Blinks once per second (Ethernet Expansion blade) — Powered off. Ready to remove. PowerVault ML6000 Maintenance Guide...
Page 448: Table 12 Lcb Ethernet Hub Link Activity
Blade Port LEDs LCB Ethernet Hub Port LED The LED for an Ethernet hub port is located above the port. Use Table 12 to interpret Ethernet hub link activity on an LCB. Table 12 LCB Ethernet Hub Link Activity LED Color Represents Fibre Channel Port Link Status Amber...
Page 449: Table 14 Tape Drive Leds
• Solid ON — Drive has failed. Blue Power control • Blinks once every 10 seconds — Normal operation. • Solid ON — Offline. Ready to be removed or replaced. • Solid OFF — Tape drive is not receiving power. PowerVault ML6000 Maintenance Guide...
Page 450: Table 15 Fibre Port Link Led On Tape Drive
Tape Drive FC Port Link LED A Fibre Channel port link LED on a tape drive shows the current state of a Fibre Channel link and indicates whether or not the link is ready to transmit commands. The FC port link LED on a tape drive is located on the rear of the tape drive. Table 15 to interpret Fibre Channel link activity on a tape drive: Table 15...
Page 451: Interpreting "Library Not Ready" Messages
You may not see the “library not ready” message in the Web client user Note interface until the browser refreshes. Similarly, even if the problem has been resolved, the “library not ready” message will not disappear from the Web client user interface until the browser refreshes. PowerVault ML6000 Maintenance Guide...
Page 452 Troubleshooting the Tape Library...
Page 453: Library Drawings
Tape Drive, Front • Tape Drive, Rear • Rack-mount Kit Accessories • Rack-mount Rails in Rack • Rack-mounted Library • System Diagrams • Electrical System, 5U Library Control Module • LCB Functions • Accessor Control Block PowerVault ML6000 Maintenance Guide...
Page 454: Figure 30 Ml6020, Front View
• Door and Import/Export Board (DIEB) • Door and Display Block • Power System Block • Fan Control Board • Library Cables • Library System Grounding • Library Power System Component Diagrams The following diagrams show many of the library’s components. Become familiar with the location of each of these components, and how they can be accessed for service.
Page 455: Figure 31 Library, Front View Showing Front Bezels
Library, Front View Showing Front Bezels Figure 31 Library, Front View Showing Front Bezels PowerVault ML6000 Maintenance Guide...
Page 456: Figure 32 Ml6020, Rear View
Library Rear View Figure 32 ML6020, Rear View Library Drawings...
Page 457: Figure 33 5U Library Control Module, Front
5U Library Control Module Figure 33 5U Library Control Module, Front Library, Front View, I/E Station Door Open Figure 34 Library, Front View, I/E Station Door Open PowerVault ML6000 Maintenance Guide...
Page 458: Figure 35 Library Front View, Access Door, And I/E Station Door Open
Library, Front View, Access Door, and I/E Station Door Open Figure 35 Library Front View, Access Door, and I/E Station Door Open I/E Station Lock Assembly Figure 36 I/E Station Lock Assembly Library Drawings...
Page 459: Figure 37 I/E Station Slide Assembly (Removed From Module)
I/E Station Slide Assembly Figure 37 I/E Station Slide Assembly (removed from module) Access Door, Inside, With Operator Panel Figure 38 Access Door, Inside (showing back of Operator Panel) PowerVault ML6000 Maintenance Guide...
Page 460: Figure 39 Operator Panel
Figure 39 Operator Panel Robot Assembly As of November 2008, the robot assembly changed. The two robots are identified as follows: • Pre-November 2008 - Model 1 robot. • November 2008 and after - Model 2 robot. This robot has an "M2" label on one end to identify it. Also, the robot controller board is visible on top of the Y-carriage assembly.
Page 461: Figure 40 Model 1 Robot Assembly With Original Cable Spool
Figure 40 Model 1 Robot Assembly with Original Cable Spool Picker Y-carriage assembly Cable spool PowerVault ML6000 Maintenance Guide...
Page 462: Figure 41 Model 2 Robot Assembly (Picker Assembly And Y-Carriage Assembly)
Figure 41 Model 2 Robot Assembly (Picker Assembly and Y-Carriage Assembly) Robot controller board Y-carriage assembly Picker Assembly M2 label Picker Assembly As of November 2008, the picker assembly changed as part of the robot change. The two pickers are identified as follows: •...
Page 463: Figure 42 Model 1 Picker Assembly
Figure 42 Model 1 Picker Assembly Figure 43 Model 2 Picker Assembly PowerVault ML6000 Maintenance Guide...
Page 464: Figure 44 Original Cable Spool
Model 1 Y-carriage Assembly As of November 2008, the Y-carriage assembly changed as part of the robot change. The Model 2 Y- carriage assembly is included as part of the Model 2 Robot Assembly (see Figure 41 on page 444). Model 1 robot Cable Spool On August 27, 2007, the cable spool changed.
Page 465: Table 17 Differences Between The Parking Tabs
1 robots; however, the Model 1 parking tab does NOT work with Model 2 robots. Table 17 Differences between the parking tabs: Feature Model 1 Parking Tab Model 2 Parking Tab Color Grey Black Shape Flat Vertical Counter-clockwise to hold-robot Movement Clockwise to hold-robot position position PowerVault ML6000 Maintenance Guide...
Page 466: Figure 46 Model 1 Parking Tab, Parked
Figure 46 Model 1 Parking Tab, Parked Figure 47 Model 2 Parking Tab, Parked Library Drawings...
Page 467: Figure 48 Library Control Blade
Library Control Blade (LCB) Figure 48 Library Control Blade PowerVault ML6000 Maintenance Guide...
Page 468: Figure 49 Power Supplies
Power Supplies Figure 49 Power Supplies Library Drawings...
Page 469: Figure 50 Power Supplies, Back View
In this document, tape drive is used as a collective term to describe the Note universal drive sled (UDS) and the tape drive itself. The UDS houses the tape drive. The tape drive itself is also sometimes called the drive brick to differentiate it from the drive sled. PowerVault ML6000 Maintenance Guide...
Page 470: Figure 51 Tape Drive, Front View
Figure 51 Tape Drive, Front View Tape Drive, Rear Figure 52 Fibre Channel Tape Drive, Rear View Figure 53 SCSI Tape Drive, Rear View Library Drawings...
Page 471: Rack-Mount Kit Accessories
Large ferrule — Used in racks with square holes (8 required; 2 spares) Thumbnut — Secures the rack shelves to the rack M5 thumbscrew — Secures the rack ears Rack ear, left — Holds the modules in the rack PowerVault ML6000 Maintenance Guide...
Page 472: Table 18 Rack-Mount Kit Contents
Table 18 Rack-mount Kit Contents Component Description Quantity Rack ear, right — Holds the modules in the rack Rack shelf, left — Secures the modules in the rack Rack shelf, right— Secures the modules in the rack Table 19 Rack Ear Kit Contents Component Description Quantity...
Page 473: Table 19 Rack Ear Kit Contents
Cage nut — Used in racks with round holes M5 thumbscrew — Secures the rack ears Rack ear, left — Holds the modules in the rack Rack ear, right — Holds the modules in the rack PowerVault ML6000 Maintenance Guide...
Page 474: Figure 54 Rack-Mount Rails In Rack (As Viewed From The Front, Showing Studs Installed In Rack)
Rack-mount Rails in Rack Figure 54 Rack-mount Rails in Rack (as viewed from the front, showing studs installed in rack) Figure 55 Rack-mount Rails in Rack (as viewed from the back, showing studs installed in rack) Library Drawings...
Page 475: Figure 56 Rack-Mounted Library, Front
Rack-mounted Library Figure 56 Rack-mounted Library, Front PowerVault ML6000 Maintenance Guide...
Page 476: Figure 57 Rack-Mounted Library, Back
Figure 57 Rack-mounted Library, Back System Diagrams The following diagrams illustrate the library’s main connection points, which enable the library to communicate with components within the library, and with other servers on the SAN. Become familiar with the location of each of these connection points, and how they may be configured for use. Library Drawings...
Page 477: Figure 58 Electrical System, 5U Library Control Module
Figure 58 Electrical System, 5U Library Control Module PowerVault ML6000 Maintenance Guide...
Page 478: Figure 59 Lcb Functions
Figure 59 LCB Functions Library Drawings...
Page 479 PowerVault ML6000 Maintenance Guide...
Page 480: Figure 60 Accessor Control Block
Figure 60 Accessor Control Block Figure 61 Door and Import/Export Board (DIEB) Library Drawings...
Page 481: Figure 62 Door And Display Block
Figure 62 Door and Display Block Figure 63 Power System Block PowerVault ML6000 Maintenance Guide...
Page 482: Figure 64 Fan Control Board
Figure 64 Fan Control Board Library Drawings...
Page 483: Figure 65 Library Cables
Figure 65 Library Cables PowerVault ML6000 Maintenance Guide...
Page 484: Figure 66 Library System Grounding
Figure 66 Library System Grounding Library Drawings...
Page 485: Figure 67 Library Power System
Figure 67 Library Power System PowerVault ML6000 Maintenance Guide...
Page 486 Library Drawings...
Page 487: Glossary
A library feature that allows users to have a large physical library, but only be licensed to use a subset of its total capacity. Users pay only for what they are currently using. License upgrades enable more capacity without causing a system interruption. PowerVault ML6000 Maintenance Guide...
Page 488 compact flash A card on the LCB that stores information about a library’s contents and configuration. connectivity The method by which hardware devices or software communicate with other hardware or software. control module The first module of the library. It consists of an operator panel touch screen, library control blade (LCB), storage, tape drives, power supplies, and I/E station.
Page 489 A computer environment that provides a visual view of a system by incorporating windows, icons, menus, and a pointing device. Also referred to as a Windows, Icons, Mouse, and Pointers (WIMP) interface. HDD (high density drive) A drive that contains increased storage capacity of bits and/or tracks per square inch. PowerVault ML6000 Maintenance Guide...
Page 490 home position Accessor axes positioned at 0 vertical and 0 horizontal, which serve as the point of reference for the position of other library components. Home position is used as a basis for calibration. host In general, a host is a computer or program that contains data and provides services to other computers or devices.
Page 491 A list of directories separated by slashes (/) and ending with the name of a directory or nondirectory file. A pathname is used to trace a path through the file structure to locate or identify a file. PowerVault ML6000 Maintenance Guide...
Page 492 picker The robotic hand that handles cartridges. point to point A Fibre Channel topology that consists of a dedicated connection between two devices: a sending device and a receiving device. rackmount An industry standard communication and computer equipment rack cabinet. RAS (reliability, availability, and serviceability) Three key attributes of computing system quality design.
Page 493 WWPN (world wide port name) The WWPN is a 64-bit, hard-coded address for each port on an FC-connected device. It is used to identify available SAN devices at end points. X-axis, X-position The horizontal position of the library’s robotic arm. PowerVault ML6000 Maintenance Guide...
Page 494 Y-axis, Y-position The vertical position of the library’s robotic arm. Glossary...

Dell PowerVault ML6000 Maintenance Manual

1 About this Guide and Your Product

2 Common Service Procedures

Table 1 Service Menu Vs. Web Client Diagnostics Menu

3 Library Installation and CRU Replacement

4 General Service and Replacing Frus

Table 10 Crus and Frus

5 Troubleshooting the Tape Library

Table 11 Blade Status Leds

Table 13 Fibre Port Link LED on I/O Blade

Table 12 LCB Ethernet Hub Link Activity

Table 14 Tape Drive Leds

Table 15 Fibre Port Link LED on Tape Drive

Table 16 Power Supply Leds

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Summary of Contents for Dell PowerVault ML6000