T046 - Dell PowerVault ML6000 Maintenance Manual

T046

T046 - Drive TapeAlert 21 – Clean Periodic
Description
Detection Scenarios
Root Causes
Service Resolution
Steps
Possible CRUs/FRUs
PowerVault ML6000 Maintenance Guide
GUI Description: The drive is requesting cleaning at the next convenient
opportunity.
Explanation: System determines that the tape drive has issued a
TapeAlert 21, indicating that the tape drive requires cleaning. This should be
coincident with a C on the tape drive's seven-segment display.
Tape drive issues a TapeAlert 21, which is recognized by the library during the
continuous four-second polling cycle of tape drive status.
Tape drive has determined that there is a problem per its internal algorithms.
1 Perform DR018 - Resolve Drive Cleaning Requirement
2 Use the Details option in the RAS ticket to identify which tape drive reported
the RAS ticket.
3 Clear the RAS ticket.
4 Either manually move a known good cleaning tape to the tape drive or
perform a cleaning operation in the tape backup software.
Note: Read and perform all resolution steps before dispatching any parts.
No library CRU or FRU is involved. Rather, this is an indication that the tape
drive requires a cleaning tape to continue. Use a known good cleaning tape to
clean the tape drive.
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