Dr032 - Resolve Drive Control Path Failure - Dell PowerVault ML6000 Maintenance Manual

8 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.

DR032 - Resolve Drive Control Path Failure

This DR provides customer resolution steps for
Problem: A library control path through a drive sled has failed. It is likely that a tape drive sled failure is being
reported as a separate problem.
It may be possible to reestablish the control path by resetting the drive sled. In libraries with more than one
tape drive, you have the option to use an alternate tape drive as the control path if your host connection
architecture permits it.
Changing the control path can be a temporary workaround until the original tape drive problem is corrected
or the change is applied permanently.
1 Close this ticket and attempt to reestablish the control path by pulling the drive sled out of the library,
waiting for the robot to scan the tape drive location, then reinserting the drive sled and securing the
thumbscrews.
2 Wait for the tape drive to initialize and become ready.
3 If this ticket reoccurs, continue to Step 4 to switch the control path; otherwise, the problem is resolved
and no further action is required.
4 Use the functions on the Setup > Control Path menu to switch the control path to an alternate tape
drive. See your User's Guide for detailed instructions.Whether you change the control path or not, you
may close this RAS ticket.
5 Resolve any other associated tape drive problem tickets.
6 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
DR033 - Resolve Drive Sled Auto-Level Failure
This DR provides customer resolution steps for
Problem: The library attempted to change the firmware level in a drive sled, but the process failed.
1 Using the tape drive coordinate from the problem Details screen, identify the tape drive sled that failed.
2 After you have located the tape drive on the rear of the library, unscrew the thumbscrews and pull the
drive sled out of the library completely for at least 30 seconds.
3 Close the ticket, re-insert the drive sled, and tighten the thumbscrews.
4 The library should now attempt to discover and initialize the tape drive again.
5 If this second attempt to auto-level the drive sled firmware level fails, contact Service for assistance.
382
T070 on page 268.
T074 on page 272.
Troubleshooting the Tape Library