Viewing Ras Tickets; Resolving Ras Tickets; Closing Ras Tickets Automatically; Closing All Ras Tickets - Dell PowerVault ML6000 Maintenance Manual

Viewing RAS Tickets

You can view RAS tickets by choosing All RAS Tickets from the Tools menu. You can also click the
Subsystem Status buttons at the bottom of the graphical user interface home page to view all RAS tickets
for the subsystem you choose (Library, Drives, or Media).
RAS tickets are displayed in the order in which they were created, starting with the most recent. Click a
column heading to sort the rows by that heading.
You can see the last time the ticket event occurred by looking at Last
Note
Occurrence. This information updates any time the ticket event recurs. Last
Occurrence does NOT update if you open, close, or resolve the RAS ticket.

Resolving RAS Tickets

You can resolve and close RAS tickets from the Tools - All RAS Tickets screen. Identify the RAS ticket
that you want to resolve, click Resolve, and complete the steps listed in the Ticket Resolve window. It is
also possible to close the RAS ticket without ever resolving the reported issue.
To leave the ticket open for future troubleshooting, click Cancel to view the last screen of the ticket, then
click Exit. The ticket remains on the list.

Closing RAS Tickets Automatically

The library will close all currently open RAS tickets when you reboot the library. If any errors occur during
the reboot, the library issues new tickets.
For automatic ticket closure to occur, a user must intentionally initiate a reboot, by either restarting the
library, shutting down the library, or upgrading library firmware. Automatic ticket closure will NOT occur if
the library shuts down unexpectedly or if the power cord is unplugged.
You can always view closed tickets on the Web client by selecting Tools > All RAS Tickets and clicking
the Include Closed Tickets check box. Tickets that were auto-closed are designated as "Canceled."
Automatic ticket closure is enabled by default. You can enable or disable this feature from the operator
panel.
The path to open the appropriate screen is:
• From the operator panel, select Tools > System Settings and then select or clear the Auto-Ticket
Closure check box.

Closing All RAS Tickets

You can close all RAS tickets without resolving them by clicking the Close All Tickets button. Be extremely
careful when doing this. It is recommended that each RAS ticket be viewed, analyzed, and closed
individually.

RAS Ticket Error Codes

When the library detects a problem, it generates an error code and displays it in the RAS ticket report, along
with a full description of the problem and suggestions for resolving it.
The following tables provide details on each RAS ticket error code.
194 Troubleshooting the Tape Library