T061 - Dell PowerVault ML6000 Maintenance Manual

T061

T061 - TapeAlert 55 - Load Failure
Description
Detection Scenarios
Root Causes
Service Resolution
Steps
Possible CRUs/FRUs
PowerVault ML6000 Maintenance Guide
GUI Description: The tape drive encountered a problem while loading a tape
cartridge.
Explanation: When loading a tape cartridge into a tape drive, a hardware
malfunction can prevent the tape cartridge from being loaded and threaded in
the tape drive, or the tape cartridge may actually be stuck in the tape drive.
After loading a drive, the drive generated a TapeAlert 55.
• A drive hardware error that prevents the tape cartridge from being loaded.
• A damaged tape cartridge that cannot be loaded into the drive.
1 Perform DR078 - Resolve Tape Load/Unload Failure
2 Use the Details option in the RAS ticket to identify which tape drive
reported the RAS ticket. Check for lock block condition. If possible, check
the front of the tape drive for error indications. Clear the RAS ticket.
3 Open the main door and inspect the tape drive or path for obstruction.
4 Isolate the media used during the load operation and verify it is not
damaged.
5 Finally, pull the drive sled from the sled bay, reseat it in another sled bay,
and retry the load operation. Additionally, if using 400G library firmware or
later, run the IVT - Drive test from the Library Tests option accessed
through the operator panel.
Note: IVT is optimized for library firmware versions 520G and above and
libraries built after July 1, 2008 (serial numbers with last four digits 8602 and
above).
• If your library was built on or before July 1, 2008, and you are running
firmware version 520G or later, you will not be able to run the IVT test, even
though the selection is available.
• If your library was built on or before July 1, 2008, and you are running
firmware version 500G or earlier, you can run the test, but it is not
recommended because it may produce erroneous results.
Note: Read and perform all resolution steps before dispatching any parts.
Dispatch the first part listed below for replacement. If this does not solve the
problem, dispatch the second part, and so on, in order. Dispatch only one part
(or set of parts) at a time.
1 Drive Sled
on page 401.
257