Viewing Missed And Received Calls On Shared Lines; Hold Calls Privately On Shared Lines; Barge In On Calls For Busy Lamp Field Lines - Polycom VVX 101 User Manual

Polycom VVX Business Media Phones User Guide
This section provides information on the following topics:

Viewing Missed and Received Calls on Shared Lines

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Hold Calls Privately on Shared Lines

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Barge In on Calls for Busy Lamp Field Lines

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Viewing Missed and Received Calls on Shared Lines
When you have an incoming call on a shared line, which none of the phones answer, the call is displayed
in the Missed Calls list on all the phones. If you have an incoming call on a shared line and you or any of
the other phones answer the call, the call is not logged as missed on any phone.
Your administrator can configure the phones so that if you have an incoming call on a shared line and one
phone answers, the other phones log the call as a received call. That way, if another phone on a shared line
answers an incoming call, you can still view the call information from your phone's call lists even if you did
not answer the call.
See the section View Recent Calls
Hold Calls Privately on Shared Lines
When you place a call on hold on a shared line, all of the phones registered with that line are notified of the
call's held status. You can hold a call privately on a shared line using the Private Hold feature, which places
the call on hold and displays the line as busy on the other phones on the shared line. Contact your system
administrator to find out if this feature is available on your phone.
When the Private Hold feature is enabled, the Pvt Hold soft key is displayed, and you can hold a call
privately, transfer a call, or initiate a conference call without notifying others on the shared line of the call's
held state.
To hold a call privately on a shared line:
» During a call, press More > Pvt Hold.
The call is held on your phone, and the line shows as busy on the other shared line users' phones.
When you hold a call privately, other users on the shared line cannot resume or pick up the call. However,
users on the shared line can barge in on privately held calls. In order to allow other users to resume the call,
you have to publicly hold the call by pressing the Hold key or soft key.
When Private Hold is enabled, you can also transfer a call or initiate a conference call without the other
shared line users being notified of the call's status. When you press the Transfer or Conference soft key on
the shared line, the call is held privately. If you press Hold before you transfer a call or initiate a conference,
the other users on the shared line are notified of the call's held status.
See the sections Transferring Calls
Barge In on Calls for Busy Lamp Field Lines
When your phone is registered with the Alcatel-Lucent CTS, you and other contacts can barge in on active
calls for Busy Lamp Field (BLF) lines you all are monitoring. Only one contact can barge in on a call at a
time, and contacts cannot barge in on parked calls. Contacts can also barge in on remote held calls using
the Normal barge in mode.
Polycom, Inc.
for information on viewing missed or received calls.
and Initiate Conference Calls for more information.
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