Headset Issues; Troubleshoot Audio And Echo Issues; Bluetooth Headset Issues; Recording Issues - Polycom VVX 101 User Manual

Polycom VVX Business Media Phones User Guide

Headset Issues

This section includes solutions to troubleshooting issues when using a headset with your VVX phone.

Troubleshoot Audio and Echo Issues

In some cases when you are using your headset, your contacts may experience audio or echo issues, such
as feedback of your voice or of their own voice, during the call. If your contacts hear an echo during a call
when using your headset, you need to enable echo cancellation on your phone.
To enable echo cancellation on your phone:
1 Navigate to Settings > Basic > Preferences > Headset > Echo Cancellation.
For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Headset > Echo
Cancellation.
2 Select Enabled.

Bluetooth Headset Issues

If you encounter any issues using a Bluetooth headset, see the following table for possible solutions to
common problems.
Common Bluetooth Headset Issues and Solutions
Issue
The Bluetooth settings do not display on my phone
My headset doesn't pair automatically.

Recording Issues

If you encounter any issues recording calls, see the following table for possible solutions to common
problems.
Common Recording Issues and Solutions
Issue
The message "USB device is full. Recording canceled"
is displayed when I pressed Start.
Polycom, Inc.
Corrective Action
Do one of the following:
Check with your system administrator to see if the
•
Bluetooth feature is enabled on your phone.
Make sure the Bluetooth Radio setting is on. See
•
Enable Bluetooth and Connect a
If your headset is an older model, you may need to
enter a password before the headset can pair with your
phone. Refer to your headset documentation for more
information.
Corrective Action
Check that there is sufficient space on the USB flash
drive.
Headset.
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