Transferring Calls; Choose A Default Transfer Type; Transfer A Call; Cancel A Transfer - Polycom VVX 101 User Manual

Polycom VVX Business Media Phones User Guide
To resume a held call:
» Press the line key corresponding to the line with the held call.

Transferring Calls

You can transfer active or held calls to another person using the following transfer types:
● Blind transfer Transfer calls directly to another line without speaking with the other party first.
● Consultative transfer Speak with the other party before completing the transfer.

Choose a Default Transfer Type

You can choose a default transfer type to use for all calls or choose a transfer type during a call. When you
choose a default transfer type, you can press the Transfer soft key, and your phone uses the set transfer
type for all calls. Consultative is set as the transfer type by default.
To set a default transfer type for all calls:
1 Navigate to Settings > Basic > Preferences > Default Transfer Type.
For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Default Transfer
Type.
2 On the Default Transfer Type screen, choose a transfer type.
The selected transfer type is used for all calls.

Transfer a Call

You can transfer a call to another contact and choose the transfer type you want to use for the call.
To transfer a call:
1 During a call, do one of the following
 Press Transfer to use the default transfer type.
 Press and hold Transfer and select a transfer type.
2 Dial a number or choose a contact from the call list or directory.
If the transfer type is set to Blind, the call is transferred immediately.
3 If the transfer type is set to Consultative, press Transfer after speaking with your contact.

Cancel a Transfer

If a contact does not answer the transfer or you want to remain speaking with the contact on your line, you
can cancel the transfer before it is complete.
To cancel a transfer before the call connects:
» Select Cancel.
The call is not transferred and becomes active.
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